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Maintaining your cordless vacuum

Maintaining your cordless vacuum

Keep your Dyson cordless vacuum performing at its best. Post questions about machine maintenance here.

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DavidTaylorSilver Level Contributor

published in Maintaining your cordless vacuum

Understanding Battery DegradationSPOTLIGHTED POST

Since the community became inclusive of all Dyson technology, of late, I’ve responded to discussions surrounding the Cordless vacuums and their battery life expectancy. Specifically, on the belief these should last for a substantial time past their warranty expiration.Having a working knowledge of battery development, I wanted to share my own opinion on this subject.Battery failure is sadly unpredictable. It exclusively can’t be tracked to a singular cause, and it is important to note that this doesn’t just affect vacuum batteries but any rechargeable battery in modern society. The battery in power tools, remote control cars through to that of the rechargeable AA/AAA batteries in use around the home, all fall foul of degradation over time.A combination of sources can influence the capacity, discharge, and operation of these batteries. These sources are inclusive of, overcharging, undercharging, discharging, local temperature, local humidity, component maintenance, and prolonged impact

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4 months ago

bucksplitNew Member

asked in Maintaining your cordless vacuum

V15 Filter Error Message

I've read that this is a common problem, but I've tried all the solutions and am still getting repeat warnings that my filter needs changing. I dried the filter out completely in our airing cupboard and checked that the dust drum was empty and all the parts/filters cleared of fluff. When that didn't work, I replaced the filter, but again got the same warning animatic. The machine has worked brilliantly until the last week and is still under guarantee. Is there anything I can still do, or should I request a replacement/repair?Many thanks in advance for all advice.

5 hours ago

Sue212New Member

asked in Maintaining your cordless vacuum

My Cordless is cutting out (Not Pulsing) - What can I do?

My v7 is fully charged. After about 5 seconds it stops, I plug it back it and it indicates it is fully charged and it will go again. This happens 3 to 4 times and then finally works fine until the charge is gone.It’s not pulsing just stopping this happens on boost as well as normal. Very annoying. (Moderation Edit - Tags Added/Title Updated)

2 days ago

pecuniousNew Member

asked in Maintaining your cordless vacuum

Customer support - Dyson Repair service for cordless machines

Seems like the previous thread on this was closed down but both the WhatsApp and telephone service for looking to book a repair is absolutely brutal. After saying I wanted to book a service the on call agent is trying to troubleshoot the issue, I then quote the website and she tells me they don’t offer this I need to order the parts. FIrst diagnosis I need a new filter, then minutes later it’s a battery, what if the battery doesn’t stop the machine cutting out…… call us and we’ll refund you. That’s absolutely horrific service - never seen anything like it in my life. Hopin Stuart the community manager can comment as to what’s going on in the UK with customer service and what they actual offer in way of repair / service.

6 days ago

starsNew Member

asked in Maintaining your cordless vacuum

Maintaining the Laser Fluffy Head

Hi! I was having trouble removing stuck hair on the wheels of the back of the Laser Fluffy Head. It’s harder to push since the little wheels are stuck with the hair. I contacted Dyson support and they just told me to unscrew the screws on the bottom of the head but I didn’t want to accidentally break it. Is it okay if I disassemble it I’m not sure what to do.

6 days ago

nisso8090New Member

asked in Maintaining your cordless vacuum

Cleaning a cordless vacuum cleaner - how to?

I have the DYSON V-12 and this is how they told me to clean and care for it. Does anyone know another way?The first brush of the vacuum cleaner is the brush used to clean the floor. It is wrapped in rough fabric, so it fills with dust and it is important to clean it well. The shell sits on a plastic cylinder that can be disassembled and cleaned inside and out. It is also important to clean all the small corners of the frame of the brush to keep it well.Similar to the first brush, you need to clean the inner cylinder of the brush, the different parts and all the corners. You can use a small cleaning brush to remove the dust and finally a slightly damp cloth (just a bit damp!) for polishing.The rod can be disassembled and its interior can be cleaned. Shake off the dust and wipe with a slightly damp cloth.The dust container should be emptied and cleaned thoroughly with a cleaning brush and a slightly damp rag. This is the most important part because it gets the most dirt. If you make sure

7 days ago

PinkMongooseNovice Member

asked in Maintaining your cordless vacuum

Cleaning the OmniGlide brush housing

I am wondering if anybody else is also challenged with having to constantly clean the housing for the OmniGlide felt brushes. It is a real pain and I worry about constantly moving the side that has the little electric motor. Currently using a kitchen cleaner, paper towel and small stick - not exactly high tech :( (Moderation Edit - Tags Added/Category Updated)

16 days ago

jcatha1New Member

asked in Maintaining your cordless vacuum

Cordless Vacuum - Blue light blinking on Dyson

I have a dyson stick. Lately it’s been showing it needs charging and I’ve done that. It runs for about 5 seconds and then stops, after charging. The blue light is blinking . I’ve cleaned all the parts filter and tubes but it’s still not working. Can anyone help, please?

18 days ago

Kyle123Rookie Member

asked in Maintaining your cordless vacuum

V6 cuts out (solid yellow the flashing blue)

Hi allMy V6 cordless is cutting out very quickly ( on last count it lasted 1m 37sec!!). In terms of the lights it's solid blue whilst working, then when it stops it briefly turns solid yellow before quickly changing to flashing blue. If it was just flashing blue I believe that suggests the battery needs replacing (its about 6 years old) but the yellow light beforehand is making me seek help, as I don't want to buy a new battery if its something else which could also damage the new battery. Also in terms of charging I get a solid blue line which I think means it's not a faulty connection. Any helps or suggestions would be much appreciated.ThanksKyle

20 days ago

RickNNew Member

posted in Maintaining your cordless vacuum

v6Animal 15 second cut off

v6Animal now six years old and a recurring cut off - stoppage problem continues. Battery fully charged and all fliters cleaned, bin emptied etc. but it just stops running after 15 or 20 seconds. When first happens Dyson told me to just buy a new battery so I did. On a good day we got about 2 minutes at most but later after a couple more years it would only go for 15 seconds. But at times if we held the power trigger on while changing rooms etc then we got 1 ½ min run time. Currently when fully charged and cleaned it will only run 15 seconds then just stops. We just discovered that if we then plug in for 10-20 seconds we can again get another 15 second run time until it just stops again , then with another 15 second charge we get another 15 sec run time before cut out Not a great way to clean the house. Not wasting money on a new battery when it is clear that the problem must be a fault in some sort of switch. I have seen quite a few other similar cut out problems reported in this forum

28 days ago

csfranksNovice Member

posted in Maintaining your cordless vacuum

Cordless V11 continues running when trigger released - Suggestions?

The screw in the centre of the handle that holds the battery in place no longer secures the battery fully up into the handle - which means that occasionally when the trigger is released the unit runs on continuously until the battery is shoved firmly upwards into the handle once more breaking the circuit.There’s nothing wrong with the battery otherwise so it’s inappropriate to purchase a new one to overcome a simple mechanical problem of this nature.Is there a reliable mechanical fix to overcome this design flaw please? (Moderator Edit - Title amended to include ‘Cordless’, Moved Category)

29 days ago

Drizzle68Novice Member

asked in Maintaining your cordless vacuum

CesoitNew Member

posted in Maintaining your cordless vacuum

Cordless Vacuum - Out of Warranty repair cost

My Dyson wireless vacuum cleaner just died after 2 years. Worst part is I went to Dyson Singapore service Center and within less than a minute, the service person said “the motor is spoiled. It will cost me $218”. No other option. The lifespan is 2 years. I need to find my receipt as they would assume it’s over warranty if you can’t produce receipt.I spent 35 minutes to drive there, $3 car park and was attended for a minute. why will I pay over $200 for a motor. Now I just want to see the accessories of my vacuum cleaner as they’re never used.

1 month ago

TanyaWNew Member

posted in Maintaining your cordless vacuum

Dyson Cordless - Charging Issue

I purchase a Dyson Vacuumon 4 April 2023. It has stopped charging- I reckon a couple of days ago. I was just told that they cannot do returns or refunds as it is out of the 14 day period. They will collect and repair. BUT- after spending HK$3850- do I really want a product that stopped working after such a short period??? I intend telling everyone I know to avoid this product.

1 month ago

Gonca GulenNovice Member

asked in Maintaining your cordless vacuum

Dyson Cordless V11 - Replacement Big Bin Assembly 970050-01v stock problem in Turkey

My V 11 Absolute SV 11 Dust Bin Canister Ring was broken and after a video call with the Customer’s services, I was told to buy new dust bin. Unfortunately, customers services said that there were no stocks and they have no idea about the arrival date. And in Turkey Dyson customers services are the only providers for spare parts. After a quick search on the net I realized that there are many people who have been waiting for the same spare for 4 months in Turkey. Such a frustration and disappointment. I even checked uk website and the 3rd parties websites suggested by Dyson UK. No luck. The dust bin is not available. So I have a Dyson which I cannot use and I have no idea when I can ever use it again. Where can I get a replacement Bin? ,

1 month ago

Richy1471New Member

asked in Maintaining your cordless vacuum

v6 making alarm noise on charge now not working.

As per title. I used my V6 and went to put on charge only to be met with an alarm noise rather than the blue light. It will now not work at all and has stopped making alarm noise

1 month ago

heichNovice Member

asked in Maintaining your cordless vacuum

Dyson V11 Absolute - Power Issue

To whom it may concirn,We have a Dyson V11 Absolute vaccum cleaner which has served us well for the past couple of years but we are disappointed this machine has completely failed after just 3 years of very little use.The machines started to fail last week with the display not powering so I was unable to change any settings followed by a total failure this week. The machine does nothing except flash the blue leds ten times then nothing.For a machine thats claiming a ten year working life this machine has fallen very short of that. We have used the machine approx 2 to 3 times a month so that would equate to around 120 uses of the machine, we have had other vaccums that lasted much longer than that.We would like your advise on whats the best way to resolve this issue and are hopefull there will be an agreeable outcome to this claim.

1 month ago

shellmanabNew Member

asked in Maintaining your cordless vacuum

Dyson V11 Absolute - No power issue. Can anyone help?

Battery is showing to be fully charge, when I press the trigger nothing happens

2 months ago

DJHeartFeelingsRookie Member

asked in Maintaining your cordless vacuum

Dyson Cordless V11 - Crumbs fall out. Any ideas?

everytime I turn out the Dyson V11 Vacuum Cleaner, some crumbles fall out if I lift the V11.everything seems clean and the pipes are clear as far as i can see. Did someone have a solution

2 months ago

JashuaatreeRookie Member

asked in Maintaining your cordless vacuum

Dyson V11 Vacuum Cleaner Replacement Big Bin Assembly 970050-01v

Dyson V11 Vacuum Cleaner Replacement Big Bin Assembley 970050-01, mine is cracked and therefore renders my machine useless, where can I get a genuine replacement (nothing available in the parts section for some time)!

2 months ago

HannaheagarNew Member

asked in Maintaining your cordless vacuum

Dyson Cordless V10 Charger Fuse

Can anyone tell me how to change the fuse in an Animal V10 charger? I can't work out how you get into the plug.Thanks (Moderation Edit - Tags Added/Category Updated)

2 months ago

LynnMRookie Member

asked in Maintaining your cordless vacuum

How to return my Dyson Animal Ball for repair

I have been trying for 2 weeks to get DPD to collect my upright Hoover for repair. They have tried on numerous occasions but keep bringing a box not big enough for it to fit in. I have waited in on separate days, the last being yesterday. I phoned on Wednesday and spoke to customer services, they assured me that dpd would collect in, in the right size box. It went wrong again, not only did no one come to collect, apparently it’s on its way back for repair and they gave me a tracking number for it. DPD do not want to know and all Dyson want to do is keep booking it in for collection, when obviously dpd can’t arrange this. I have no faith whatsoever in this being resolved and quite frankly do not trust dpd with my goods, especially after yesterday. I asked via WhatsApp for an address I can write to, to complain but they will not give me one. I will not phone the helpline as all they will say is sorry we will collect on a different day. I will not wait in any more, I feel 5 days

2 months ago

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