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Maintaining your Dyson cordless vacuum or wet cleaner

Keep your Dyson cordless vacuum or wet cleaner performing at its best. Post questions about machine maintenance here.

  • 205 Posts
  • 621 Replies
205 Posts
DavidTaylor
DavidTaylorCommunity Superuser
published in Maintaining your Dyson cordless vacuum or wet cleaner
Understanding Battery DegradationSPOTLIGHTED POST

Since the community became inclusive of all Dyson technology, of late, I’ve responded to discussions surrounding the Cordless vacuums and their battery life expectancy. Specifically, on the belief these should last for a substantial time past their warranty expiration. Having a working knowledge of battery development, I wanted to share my own opinion on this subject. Battery failure is sadly unpredictable. It exclusively can’t be tracked to a singular cause, and it is important to note that this doesn’t just affect vacuum batteries but any rechargeable battery in modern society. The battery in power tools, remote control cars through to that of the rechargeable AA/AAA batteries in use around the home, all fall foul of degradation over time. A combination of sources can influence the capacity, discharge, and operation of these batteries. These sources are inclusive of, overcharging, undercharging, discharging, local temperature, local humidity, component maintenance, and prolonged impa

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Stuart
Dyson Community Manager
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ankitjRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V12 Vacuum airways blocked

have been using the V12 for about 2+ years and last week ago airway blocked error happened. it has had that error previously and cleaning / washing the filter removed the errors. now the error wont go away. Please help !

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Aastha
Community Moderator
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DakarNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Removable rubber strip V15 Submarine

I have a new V15 submarine (6months) and the removable rubber blade / strip is worn out, I applied to Dyson on line chat and they answered there is no available this apart alone I have to by a new washing head!!

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Aastha
Community Moderator
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BootcamperNovice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V12 filter needs washing after almost every use

Almost every time I use my V12 Vacuum I get the wash filter message. It this unusual? I can see that when I remove the filter it does indeed need washing but every time?

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Jack
Dyson Community Manager
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WizNovice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
FYI for V12 detect users

The closed end of the dust bin on my 14 month old V12 Detect came apart as I was cleaning it. Support said it was wear and tear but offerred to make an exception and send me a new one - but they are out of stock. Good thing Amazon carries OEM parts for these.

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Jack
Dyson Community Manager
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sandyNovice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Cleaning of tiny wheels from V15 - Any suggestions?

On my V15, the little wheels underneath the rollerhead gather hair that gets wrapped up. This results in the wheels being unable to move which messes up the steering and scuffs my wooden floor. To clean, I have to slice the hair around the little wheels and pull it out little by little. This is way too time consuming since this has to be done after every few uses. I feel like the roller head needs a different wheel design. Either that or create a way for the wheels to pop out for easier cleaning. I can't be the only user who sees this as a major problem. Any suggestions, shall I unscrew that part to get this cleaned? It dseems odd that this was not thought-through?

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ChazinCTRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Where can I find reliable parts?

I have needed an air filter for my TP01 air purifier and a replacement Anti-Tangle Brush Bar for a Cyclone V10 Animal vacuum but they have been sold out for months and I can’t find parts at Amazon. I found generic air filters but they are clearly not as high quality as the original. I also spent an hour trying to get the vacuum part from Dyson and after an hour long frustrating conversation they sent me a part that didn’t fit. Anyone know where I can get parts or speak with a Dyson agent who is fluent in English?

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Clean321New Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
dyson g1error code

My new Dyson g1 worked great for 3 weeks now error code showing however barcode scan doesn’t work and I have tried pulling apart and reassembling. Starts runs for 30 seconds and then stops putting up ‘system error’

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Jack
Dyson Community Manager
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beltsiosNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Problem with Dyson v15 absolute

I have owned the Dyson V15 Detect Absolute since January 2023. For the past 2 months, the following problem has been occurring (which is constantly getting worse): When the machine is cold, pressing and holding the red start switch, the machine starts normally and after a few seconds of operation the machine stops !!!! This is repeated 3 - 4 times, then the machine works normally without interruptions for as long as I need it. It should be noted that the switch has no problem, nor is there a blockage problem, or a filter problem. Please help me understand what I need to do to deal with the problem, which is constantly getting worse. Thank you Beltsios Thanasis

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Jack
Dyson Community Manager
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TiptondrNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V10 stopped working after cleaning the filter

I cleaned the filter after the light came on telling me to do it. I let it dry for 3 days (completely dry), but now it won’t turn on. [Moderation edit - title updated]

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Jack
Dyson Community Manager
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ittaitalNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Cordless V11 floor head doesn't spin

New v11 machine, less than 1 year old. The floor head of this model uses a spinning head (roller) which stopped spinning. The device is very clean and well kept, no hair or debris, etc. Is clogging the rollers way. I had cleaned and maintained it. To me it seems that the roller head doesn't get any DC power via its electrical contact points. My biggest problem is that the local distributor tells me that there is no warranty for the roller head. This is an unaccepted answer. First thing, the roller head is a crucial part of the machine. Secondly, the problem arises from the main unit, not the roller head. What can I do to get this machine back in order? (Edited by moderator – Tags amended)

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redactedNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Gen5detect "Filter needs cleaning" alert never displays

I’ve had my Gen5detect for nearly a year and use it regularly. I cleaned the filter about a month into owning it and then forgot about it expecting to be notified by the alert when it was time. I just cleaned it last night for the second time. In all that time, I have not seen the notification. I confirmed that alerts are on in the menu. Is there something wrong with my unit or does it really not need the filter to be cleaned for that long? The manual specifies monthly cleaning. Thanks!

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V11 AbsoluteNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V11 Pulsing even after changing to new filter, cleaning and new battery.

my V11 Absolute is Pulsing on all settings, and it doesn't matter if i have the motorised head on or just the handheld wand part, it pulses each time, i have completed the following trying to get it to work. Bought a new genuine filter (No difference) Pulled it further apart than just cleaning the silver screen, i followed YouTube and pulled most of it apart except the motor, cleaned and wiped everything and nothing major, just dust. (No Difference) Bought a new Battery from Dyson and changed over night (No Difference) anything else to try

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Jack
Dyson Community Manager
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stevefieldsNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Cyclone V10 clean filter light will not reset

Cyclone V10. Cleaned the filter per instructions, and light still flashes. Got a new filter from Dyson, and it still flashes. Please advise…Steve

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mcerenziaNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
dyson vch601 tank failure

Hello, I am experiencing an issue with my Dyson VCH601, which operates intermittently before shutting off. If I do not close the waste collection flap, the vacuum works perfectly. However, as soon as the flap is closed, it starts to function erratically, the indicator light on the tube flashes white, and the device stops. I have tried cleaning the compartment, but it has not resolved the issue. Do you have a solution to help fix this problem? Thank you.

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Jack
Dyson Community Manager
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MalcNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
How Often Should You Perform Maintenance on Your Dyson WashG1?

Hello everyone, I've recently started using the Dyson WashG1 and I'm curious about the best practices for maintaining it. I want to ensure it operates efficiently and lasts as long as possible. For those of you who have experience with this model, how often do you perform maintenance on your Dyson WashG1? Here are a few specific questions I have: 1. **Regular Cleaning:** How frequently should I clean the filters and other components? 2. **Deep Maintenance:** Are there any parts that require less frequent but more thorough maintenance? 3. **Signs of Wear:** What are the signs that indicate it's time for maintenance or part replacement? 4. **DIY vs. Professional Service:** Is it better to handle maintenance myself, or should I consider professional servicing? Any tips or advice would be greatly appreciated. Thanks in advance for your help! Looking forward to your responses.

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Jack
Dyson Community Manager
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Dave GrandonNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Pulsing v8 despite cleaning everything

Hi all, first time poster so please be gentle with me. I have a V8 that keeps pulsing, as i said in the title, I have cleaned out all the filters and have narrowed the problem down to the large head. If I pick the V8 off the floor it stops pulsing, I have taken the roller out but that looks clean but it feels a bit ‘grainy’ if i rotate it by hand, should it feel like that. I am loathe to spend 80 pounds for a new one so wondered if there is anything I can disassemble to get my V8 back to full functionality?

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Jack
Dyson Community Manager
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HajiAslanNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Dyson V11 is pulsing on Eco and Mid mode, but works fine on boots mode

Hi Everyone, My Dyson V11 started pulsing on eco and medium mode then stops, but works ok when I switch it to boost mode. I checked for all possible blockages, also changed filter to brand new, but still problem exists. Does anyone had similar issues? Any tips how I can fix it? Thank you in advance.

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lisa666Rookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
burning smell with DYSON V15 DETECT TOTAL CLEAN EXTRA

There’s now a burning/electric smell when this vacuum is being used. Filter gets cleaned regularly. When I used to have cheap-o vacuums, this smell usually meant a belt was broken. I looked through the replacement parts, and there’s no belt. What are other likely causes?

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Familykorn3Rookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
How do I remove the Debris tray from my Dyson WashG1 hard floor cleaner?

Need help can someone tell me how to remove debris tray G1 hard floor cleaner please [Moderation edit - title updated]

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CK-GermanRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Escalation: How to get help after 2 months trying?

Hello Community, who can help me to finally get a solution for my defect Dyson here in Germany? I contacted the German support via chat, they were initially responsive and promised to send a spare part. But now even after I waited for 6 weeks nothing happened. No spare part, no message, no excuse. I tried to contact them again, but the online chat disappeared on the website. Then, the German site offers a WhatsApp chat function, I entered all my details and only afterwards the chatbot informed me that messages will not be read. Now I tried the hotline and the agent suddenly said I need to return my Dyson. They would create a return label for me but this will take 2 weeks to prepare. Then several additional weeks to receive the replacement. I cannot believe that a professional company with premium products like Dyson has a customer support that even after 2 months cannot exchange or repair a broken device. I have a case number etc. available, so if anyone here feels able to support and

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ecolon901New Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
DYson V Does not work on max setting anymore

I have a Dyson V8 stick vacuum. When I put the setting to max it shuts off after 3-5 seconds. What could be the problem?

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MMcMahonNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
cleaning tiny wheels

I have been complaining to Dyson for 20 years now about how difficult it is to clean the tiny wheels. Why do they not simply make them removable. With 2 dogs and a cat all long haired the wheels must be cleaned every single vacuum. 20 min to vacuum and 20 min to clean those darn wheels. Anyone have a better solution than scrapping away at it with a sharp knife. I love my Dyson and the only thing that would make me buy another brand would be those awful tiny wheels.

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bdoherty08Rookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V11 - Ring not sealing properly in cannister

There is a black plastic flexible ring that runs on the bottom of the top part of the canister with the perforated metal surface. The hair as you can see in the first picture, is going by that black rubber piece. Then it works its way around to the air intake, which is in the metal perforated structure. So anything that gets around that rubber ring makes it to the intake. It seems that the rubber piece cannot completely seal, otherwise the vacuum doesn’t seem like it would work. But maybe it’s supposed to be very close so only dust gets through and not large particles. The square air intake shown in the front of the second picture is getting clogged up with pet hair that is getting past the rubber gasket in the second picture. It fills up each time I use the vacuum, causing an error that the air intake is blocked, and then I need to clean it out with a toothpick. Any ideas?

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yiu2kNovice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
When will the Dyson V15 Main body available?

I have a case with Dyson since Jun and from the Agent that my Dyson main body need to be replaced because I tested all things and it keeps shut off within 2~3 sec and after 4 to 5 times, it work like normal. Until now, I still waiting for the replacement but my warranty will expire soon. So I checked with support team and they did the same thing and provide me another ticket number for the main body. I am wondering why need to create a new ticket for the same case and why still not able to get this fix. I love to use it but now it hates to work for me.

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