I have been trying for 2 weeks to get DPD to collect my upright Hoover for repair. They have tried on numerous occasions but keep bringing a box not big enough for it to fit in. I have waited in on separate days, the last being yesterday. I phoned on Wednesday and spoke to customer services, they assured me that dpd would collect in, in the right size box. It went wrong again, not only did no one come to collect, apparently it’s on its way back for repair and they gave me a tracking number for it. DPD do not want to know and all Dyson want to do is keep booking it in for collection, when obviously dpd can’t arrange this. I have no faith whatsoever in this being resolved and quite frankly do not trust dpd with my goods, especially after yesterday. I asked via WhatsApp for an address I can write to, to complain but they will not give me one. I will not phone the helpline as all they will say is sorry we will collect on a different day. I will not wait in any more, I feel 5 days (in which I had to leave work to be at home) is more than enough. Has anyone else had this issue and can anyone please give me the address to which I can write to… I have had enough now of the sheer incompetence of DPD and I’m surprised that Dyson would use them again and again. Not only do they not turn up when arranged due to lack of staff, they go to the wrong house or don’t follow the instructions given to them by Dyson (bring the correct box). I am now stuck with a Dyson less than 12 months old that I can’t use (the ball part falls off) and have no way of returning to be fixed. Any advice would be great.
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