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Maintaining your cordless vacuum

Keep your Dyson cordless vacuum performing at its best. Post questions about machine maintenance here.

  • 183 Posts
  • 572 Replies

183 Posts

DavidTaylor
DavidTaylorCommunity Superuser
published in Maintaining your cordless vacuum

Understanding Battery DegradationSPOTLIGHTED POST

Since the community became inclusive of all Dyson technology, of late, I’ve responded to discussions surrounding the Cordless vacuums and their battery life expectancy. Specifically, on the belief these should  last for a substantial time past their warranty expiration.Having a working knowledge of battery development, I wanted to share my own opinion on this subject.Battery failure is sadly unpredictable. It exclusively can’t be tracked to a singular cause, and it is important to note that this doesn’t just affect vacuum batteries but any rechargeable battery in modern society. The battery in power tools, remote control cars through to that of the rechargeable AA/AAA batteries in use around the home, all fall foul of degradation over time.A combination of sources can influence the capacity, discharge, and operation of these batteries. These sources are inclusive of, overcharging, undercharging, discharging, local temperature, local humidity, component maintenance, and prolonged impact

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Stuart
Dyson Community Manager
1 year ago
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wraith-of-vernNew Member
asked in Maintaining your cordless vacuum

V7 Cordless brush bar - part number query

Hello,I have a Dyson V7 cordless and want to replace the brush bar for my direct drive cleaner, however I am encountering what seems to be the common issue of the 3-prong vs 4-prong.The motor that I have is a 3-prong one, and I can’t seem to find a replacement brush bar for it. I spoke with support however they only told me to buy a new Direct drive cleaner head, which is currently out of stock. Does anybody know if this part is a 3-prong one? https://www.dyson.co.uk/support/journey/spare-details.967157-02.344721-01

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5 hours ago
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HoneybeeNew Member
asked in Maintaining your cordless vacuum

Losing power - blue light solid on charging

My dyson V7 seems to be losing power very quickly, it appears to be charging as the blue light is solid when on charge, no flashing etc as others have. It works but then cuts out after 5 mins or so, is this just the battery not holding charge? We have not replaced the battery and had the dyson a number of years.? 

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Jack
Dyson Community Manager
3 days ago
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adammaroRookie Member
asked in Maintaining your cordless vacuum

V10 animal motorhead not working

Hello, I have a V10 Cyclone Motorhead. Just after 2 years, the vacuum cleaner has stopped working, and when pressing the trigger it tries to start and then stop (known as boing sound due to the magnets). Similar experiences have been shared by: or I did all the cleaning, and saw a video online with exactly the same problem and a solution:  It is upsetting that the product broke, just over 2 years after the purchase. As a previous research engineer at Dyson UK, I know the life tests carried out in NPD and I am sure customer care will be able to support.  Cheers,Antonio

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Jack
Dyson Community Manager
7 days ago
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tugcekocaNew Member
asked in Maintaining your cordless vacuum

Dyson V8 Absolute Power issue with poor Customer Service

Hello, I am writing to express my extreme disappointment and frustration with the recent experience I had with Dyson's customer service regarding my Dyson V8 Absolute vacuum cleaner.Approximately three years ago, I made the decision to invest in a Dyson V8 Absolute in Portugal, believing in the quality and reliability of Dyson products. However, my confidence in the brand has been severely shaken due to the issues I encountered with my vacuum cleaner.Recently, my Dyson V8 Absolute stopped charging, leaving me unable to use it effectively. Naturally, I reached out to Dyson's customer service department seeking assistance. However, the response I received was far from satisfactory. Initially, I was advised to purchase a new battery, which I found perplexing considering the age of the vacuum cleaner. When I questioned the rationale behind this suggestion, I was then instructed to purchase a new cable.This back-and-forth exchange left me feeling frustrated and disillusioned. It became appa

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Jack
Dyson Community Manager
8 days ago
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jack.bNew Member
asked in Maintaining your cordless vacuum

V15 main body coming apart when emptying

When I empty the main compartment of my V15 detect plus the entire cartridge comes apart from the machine. On the app there is a video on how to replace the main body, but I cannot emptying the vacuum without it disassembling itself which is very messy.  How can this be fixed? It seems like whatever part is supposed to stop it coming off unless the red button with the 1 on it is pressed isn’t working.

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J
15 days ago
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wj3b47New Member
asked in Maintaining your cordless vacuum

v8 (?) four flashing red lights, then one flashing blue one

Context:The vacuum I’m using is not sucking.I’m half sure it’s a v8 Animal.Pushing its trigger shows 4 flashing red, then 1 blue light. I learnt 4 flashing red lights indicate that it’s a battery issue, but the blue light threw me off. Being a US model, the first three characters of the vacuum’s serial number won’t show up in the Singaporean Dyson website.I see that there are Batteries D and E for this vacuum and that the E one is suitable.Questions:Is it a v8 Animal? Is it a battery issue, or something else? If it is a battery issue, is the Dyson V8 Battery E compatible with this Dyson vacuum? Otherwise, how do I resolve the vacuum not sucking?

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17 days ago
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ittaitalNew Member
asked in Maintaining your cordless vacuum

Cordless V11 floor head doesn't spin

New v11 machine, less than 1 year old. The floor head of this model uses a spinning head (roller) which stopped spinning. The device is very clean and well kept, no hair or debris, etc. Is clogging the rollers way. I had cleaned and maintained it. To me it seems that the roller head doesn't get any DC power via its electrical contact points. My biggest problem is that the local distributor tells me that there is no warranty for the roller head. This is an unaccepted answer. First thing, the roller head is a crucial part of the machine. Secondly, the problem arises from the main unit, not the roller head. What can I do to get this machine back in order?  (Edited by moderator – Tags amended) 

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L
21 days ago
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AstroNew Member
asked in Maintaining your cordless vacuum

Fluffy Optic Issues and Availability

Haven’t had my V12 Detect Slim for long but recently went to clean the Fluffy Optic head because hair was getting tangled around the wheels etc.  After removing the brush bar I found that there was hair caught around the locking cap so pulled it apart to clear it.  It became apparent that hair seemed to have melted/fused into something plastic around the axle.  I contacted Dyson and they viewed the issue through my phone and because they didn’t have a part available she suggested that I return the whole machine to them or take it to my local repairer.  Bit reluctant to return the whole thing when there is only one part required.  I checked with my local repairer and he said that if Dyson didn’t have the part then neither would he so it was pointless to take it to him.  I am just wondering if the brush bar for the LED Slim Fluffy is the same as the one in my Fluffy Optic?  Also wondering what they would do if I did send the whole thing back to them, how long would I be without a vacuum

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A
1 month ago
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LourdaNovice Member
asked in Maintaining your cordless vacuum

Dyson Cordless V15 clean filter message - Suggestions?

I have my V15 about a month.  I used it on some really dirty mats one day and decided to clean the filter.now every time I use it the clean filter message comes up.I don’t know what to do.  I’m really worried that the filter wasn’t completely dry when I put it back on. (Moderation Edit - Converted to Question)

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P
1 month ago
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erellauraNew Member
asked in Maintaining your cordless vacuum

Mattress tool for V8 cleaning tips

What’s the best way to clean the mattress tool attachment for V8? 

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E
1 month ago
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rp37New Member
asked in Maintaining your cordless vacuum

My Dyson V10 is pulsing and has a blockage light despite fully cleaning and replacing filter!

I’ve fully cleaned my vacuum, removed all dust that may be causing a blockage and even replaced the filter but I’m still getting a blockage light warning and the pulsing. I can’t figure out what could be the issue and haven’t found any other topics on here that mention the exact same thing?!

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R
1 month ago
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MitruhlarNew Member
asked in Maintaining your cordless vacuum

v12 detech needs filter cleaned after every use?

I am prompted by my v12 detect to clean the filter after every use. According to Dyson this warning should only appear about once per month. Does anyone know why this happens? Is it a defective part?

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S
1 month ago
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AlbaloneRookie Member
asked in Maintaining your cordless vacuum

vacuum not working when plugged in accessories

Hi I have a cordless Dyson (not sure which model but probably a V6) that is not working when plugged in the wand or any accessories that requires power. The other accessories which don’t have any rotation works fine.I have cleaned the filter and connection but it doesn’t work, can you help?

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A
1 month ago
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CommeenRookie Member
asked in Maintaining your cordless vacuum

How should I maintain my Dyson Cyclone V10 vacuum's brush bar?

Direct drive cleaner head over-susceptible to fouling/tangling from hair inside locking device(Moderation edit - title updated)

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1 month ago
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Dan ChevionNovice Member
asked in Maintaining your cordless vacuum

V15 particle count - Particle counter screen not switching on.

I found the following instructions to reset the particle count: "To reset the particle count, your machine needs to be charged for at least 30 minutes, or you can remove the Click-in battery for 15 seconds before clicking back in." Unfortunately, that didn't work for me. Resetting it directly with the one button selector doesn't work either. Would anyone be able to help me with this issue?

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Jack
Dyson Community Manager
1 month ago
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steveeeNew Member
asked in Maintaining your cordless vacuum

V7 Motorhead 3 prong brushbar - part number

Hi, I’m struggling to find a part number for the V7 Motorhead 3 prong brush bar. I called customer service and the part number 967157-01 they gave me is for a 4 prong brush bar. I called back and they admitted that they couldn’t say what the right part number is.What’s the part number for the V7 Motorhead 3 prong brush bar or where can I buy one?

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S
1 month ago
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jameshillhouseRookie Member
asked in Maintaining your cordless vacuum

V7 not charging

I have read all the trouble-shooting and actioned what they say re blockages etc but still no luck!V7 not runningNo blockages in filters or tubesWhen pull trigger blue light flashes 10 times then goes offPlugged into charger and on at mains, no lightsLeave for an hour, no lightsUnplug and pull trigger, blue light flashes 10 timesRepeat process but with no change.Anyone able to give me advice? Is it the mains connector cable? Battery does flash blue and no red light so assume it’s ok.

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J
1 month ago
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rgambergNew Member
asked in Maintaining your cordless vacuum

Dyson Repair in Mexico

My Dyson vacuum is not working and I need to get it repaired.  Does anyone know how/where to get this repaired in Merida Yucatan Mexico?

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2 months ago
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CampuswestNovice Member
asked in Maintaining your cordless vacuum

Battery Recycle

Replaced original battery for my V6 Cleaner - Ask UK Shop that is “ Never Knowingly Undersold” they cannot offer a solution! Don’t want to set binnies transport on fire - so battery still hanging arround.My question is where can recycle Dyson Li Batteries in the UK??

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2 months ago
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ringlobeRookie Member
asked in Maintaining your cordless vacuum

dyson v15 keeps detecting air blockage with Eco and Auto mode

Hi, We bought Dyson v15 over Christmas last year and it was working fine till recently but it started to detect air blockage and with Eco and Auto mode even though there is nothing that is blocking the airway. I cleaned all parts I could cleaned but it still shows the message of “airway blocked” . This message doesn’t show up with boost mode. So I’m not sure what’s going on.  Has anyone had the same issue like this?    

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2 months ago
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Sing141Novice Member
asked in Maintaining your cordless vacuum

Cleaning the Cyclone head

How can the cyclone head be cleaned? Or can it be cleaned? This part of the vacuum collects a lot of fine dust, as fine as talcum powder, and it isn’t removed by the normal emptying of the clear bin. Some can be removed by tapping on the cyclone head but even after doing that there is a lot of this dust inside the cyclone head. Or does it matter?

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2 months ago
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MarkVRookie Member
asked in Maintaining your cordless vacuum

Help: V10 cordless vacuum leaving dust lines on carpet

My V10 cordless stick vacuum is leaving dust lines on our dark carpets.I’ve cleaned the vacuum and Motobar thoroughly following all the online guides, several times now.I have had the Motorbar™ cleaner head apart and thoroughly washed the brushes and rubber seals, allowed to dry, but within minutes of using the vacuum again, the purple rubber seal at the back of the Motorbar head is leaving these straight dust lines on the dark carpet as the vacuum is pushed forwards.When you inspect the Motorbar, you can see a visible line of dust collecting on the purple rubber seal, which is where the lines are coming from.Has anyone else had this problem on dark carpets? Any help is appreciated.

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M
2 months ago
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chaplinNew Member
posted in Maintaining your cordless vacuum

Faulty Charger

I have a V7 and suddenly it stopped charging , checked the cable swopped the socket wiggled it about but no power.I assumed it was the battery ordered a new one .Wrong , luckily i had kept some old chargers found one suitable and bingo it started charging . Has anybody else had a charger pack up or have just been unlucky ? 

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2 months ago
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UllswaterBenNew Member
asked in Maintaining your cordless vacuum

V11 Absolute - cannot be used in boost mode - constantly says airways blocked

I have a V11 absolute that is a couple of years old.  Has given pretty good service until recently when it will not go into boost mode - it always says “airways blocked” - which they are not.  It works fine in medium and eco mode, but sometimes these are not pwowerful enough.  I have tried the following:Performed all recommended maintenance Confirmed that there are no blockages Purchased new filters and clean them every day Purchased new binIt seems to me like I’m going to have to buy a new vacuum.  Anybody solved a problem like this?

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Jack
Dyson Community Manager
2 months ago
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