Losing power - blue light solid on charging | Dyson Community

Losing power - blue light solid on charging

  • 14 April 2024
  • 1 reply

My dyson V7 seems to be losing power very quickly, it appears to be charging as the blue light is solid when on charge, no flashing etc as others have. It works but then cuts out after 5 mins or so, is this just the battery not holding charge? We have not replaced the battery and had the dyson a number of years.? 


Best answer by Jack 15 April 2024, 12:09

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Userlevel 6
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Hi @Honeybee,

Welcome to the Dyson Community!

From what you’ve described, it does sound like it may be time to replace the battery pack on your machine. But to make sure this will definitely resolve the issue, we'd suggest speaking with our Customer Care experts to run through some further troubleshooting checks when you have your Dyson V7™ vacuum fully charged and easily to hand.

Please visit Dyson.co.uk and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.

If you’d prefer, you can call our UK Helpline on 0800 298 0298 (available from 8am-8pm Mon-Fri, and 8am-6pm on weekends).

We'll look forward to speaking with you!