V7 Fluffy. Flashing red 10 times, but occasionally will work normally - Recommends welcome! | Dyson Community
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V7 Fluffy. Flashing red 10 times, but occasionally will work normally - Recommends welcome!

  • 19 September 2023
  • 5 replies
  • 4252 views
C

I have a 4-year old V7 Fluffy, that has recently developed a fault.

Most times, it won’t start, with the red LED flashing 10 times. If I’m patient and try it enough times, the cleaner may start. Once started it runs OK until I stop it. Subsequent restarts may be OK but sooner or later it reverts to sulking and giving me the red-eyed wink 10 times.

Research suggests that 10 flashes on a V7 indicate a motor fault, not a battery fault. But as the cleaner does occasionally run, I’m wondering if I have a dirty or faulty connection somewhere.

The problem has nothing to do any attachments, as it occurs even with no attachment.

Suggestions welcomed.

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Best answer by Anonymous 20 September 2023, 15:09

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5 replies

A

Battery or Main body issue (Trigger component). I’d bypass everything else and head straight to their diagnostics on the web - V7 Support | Troubleshooting | Dyson.

Go down the power route and select the right light sequence - V7 Support - Power| Troubleshooting | Dyson.

 

Charliebrown
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Red flashing light is usually a critical battery fault. Unless you’ve already replaced that in the last 6months. In that instance a new Main Body would be advised.

 

Charlie
C

Thank you for your suggestions.

The web troubleshooting and Dyson support chat say that a new main body is required but they are currently out of stock. Also expensive. I’m posting here here in the hope that someone else encountered a fault like this and found an alternative solution.  For example, fixing a loose connection, or clearing dust from contacts. Especially as my fault is intermittent, and occasionally the machine will run - maybe 10% of the trigger pulls.

Charliebrown
Rank
Userlevel 6
Badge +5

Thank you for your suggestions.

The web troubleshooting and Dyson support chat say that a new main body is required but they are currently out of stock. Also expensive. I’m posting here here in the hope that someone else encountered a fault like this and found an alternative solution.  For example, fixing a loose connection, or clearing dust from contacts. Especially as my fault is intermittent, and occasionally the machine will run - maybe 10% of the trigger pulls.

Dyson warranty is only 2-year, so you’re well past voiding it. Have you thought about using 3rd party parts?

They start at £40 on Amazon, assuming cheaper elsewhere: How to: Order spare parts and accessories

As for fixing the internal electrics, no experience here unfortunately. Might be something on YouTube? 

Charlie
C

Here’s the conclusion.  In short it appears Dyson Support was wrong to tell me the Main Body was at fault. It was the battery.

I would have ordered a brand new Main Body from Dyson on their advice, but fortunately for me they were out of stock. I tracked down a decent looking used V7 Main Body which as a bonus came with a battery.

As an experiment I put that battery in my supposedly “faulty” Main Body. To my surprise it worked, showing the Dyson Support diagnosis as incorrect.

Of course I don’t know how much life is in the used battery I acquired, but at least I do have a working V7 (and a spare Main Body).

 

 

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