I have a problem with max setting on brush head - Suggestions? | Dyson Community
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Jack
Dyson Community Manager
3 years ago
Solved

I have a problem with max setting on brush head - Suggestions?

C

Hi I have a Dyson big ball upright vacuum cleaner and the slider on the floor brush seems to be stuck it will not move the Max setting.  Is there a fix for this and is this affecting performance?

Best answer by Anonymous

@chris the Terrier It may be useful to go through this video tutorial on cleaning and resetting the head. If that doesn’t do it - or if you find this video not relevant to your specific mode - you may need to contact a live agent on our website for more help or a replacement part.

https://www.youtube.com/watch?v=x5kUoux9fPY&t=148s

 

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2 replies

A
  • Anonymous
  • 0 replies
  • Answer
  • August 27, 2023

@chris the Terrier It may be useful to go through this video tutorial on cleaning and resetting the head. If that doesn’t do it - or if you find this video not relevant to your specific mode - you may need to contact a live agent on our website for more help or a replacement part.

https://www.youtube.com/watch?v=x5kUoux9fPY&t=148s

 

Stuart
1 person likes this
  • Stuart
    Stuart
A
  • Anonymous
  • 0 replies
  • August 27, 2023

Nope. If there’s no obvious fix when removing the rotational bar, you’ll have to get a replacement. Thank god for Dyson warranty. Making a claim via Dyson, they’ll sent you a new head usually free of charge! 

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