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Maintaining your Dyson cordless vacuum or wet cleaner

Keep your Dyson cordless vacuum or wet cleaner performing at its best. Post questions about machine maintenance here.

  • 198 Posts
  • 586 Replies
198 Posts
DavidTaylor
DavidTaylorCommunity Superuser
published in Maintaining your Dyson cordless vacuum or wet cleaner
Understanding Battery DegradationSPOTLIGHTED POST

Since the community became inclusive of all Dyson technology, of late, I’ve responded to discussions surrounding the Cordless vacuums and their battery life expectancy. Specifically, on the belief these should  last for a substantial time past their warranty expiration.Having a working knowledge of battery development, I wanted to share my own opinion on this subject.Battery failure is sadly unpredictable. It exclusively can’t be tracked to a singular cause, and it is important to note that this doesn’t just affect vacuum batteries but any rechargeable battery in modern society. The battery in power tools, remote control cars through to that of the rechargeable AA/AAA batteries in use around the home, all fall foul of degradation over time.A combination of sources can influence the capacity, discharge, and operation of these batteries. These sources are inclusive of, overcharging, undercharging, discharging, local temperature, local humidity, component maintenance, and prolonged impact

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Stuart
Dyson Community Manager
1 year ago
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Familykorn3Rookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
How do I remove the Debris tray from my Dyson WashG1 hard floor cleaner?

Need help can someone tell me how to remove debris tray G1 hard floor cleaner please [Moderation edit - title updated]

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F
4 days ago
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CK-GermanRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Escalation: How to get help after 2 months trying?

Hello Community,who can help me to finally get a solution for my defect Dyson here in Germany?I contacted the German support via chat, they were initially responsive and promised to send a spare part. But now even after I waited for 6 weeks nothing happened. No spare part, no message, no excuse. I tried to contact them again, but the online chat disappeared on the website. Then, the German site offers a WhatsApp chat function, I entered all my details and only afterwards the chatbot informed me that messages will not be read.Now I tried the hotline and the agent suddenly said I need to return my Dyson. They would create a return label for me but this will take 2 weeks to prepare. Then several additional weeks to receive the replacement.I cannot believe that a professional company with premium products like Dyson has a customer support that even after 2 months cannot exchange or repair a broken device.I have a case number etc. available, so if anyone here feels able to support and resto

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6 days ago
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greasybeefcakeNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Omni-Glide Castors Design Flaw

Same issue as this topicI had issues with the OmniGlide castors basically as soon as I purchased in 2022. Dyson support was unhelpful and basically gave me the runaround constantly saying with regular maintenance it shouldn’t be an issue. The castors have a major design flaw in that they are captive and can’t be removed to easily remove hair. Then the castors get stuck and the entire machine doesn’t roll smoothly anymoreIn 2023 I attempted to purchase replacement castors even though I knew that this wouldn’t solve my issue. Dyson support promised that the parts would be back in stock soon, they never did come back in stock and you’ll note now they no longer sell the castors on the spare parts page. This is complete garbage and Dyson should be held accountable for this. Feel free to contact me Dyson (I tried email, whatsapp, whatever I could find and nobody did anything), but I doubt you will. Won’t be buying Dyson again I can tell you that.

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9 days ago
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ecolon901New Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
DYson V Does not work on max setting anymore

I  have a Dyson V8 stick vacuum.  When I put the setting to max it shuts off after 3-5 seconds.  What could be the problem?

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28 days ago
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Nana137New Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
help with defect vacuum cleaner

dear Customer Service,I have to write to express my deep dissatisfaction with the costumer service. I always trusted in my Dyson products and was a big fan. but now I’m completely disappointed with your costumer service and support.I bought a Dyson v15 detect on June 2nd online at Dyson.de and was very pleased with it until last Sunday. It suddenly didn’t clean anymore. It is also impossible to recharge it (so also nothing on the display). The charger looks fine by the way.so I contacted customer support online. After a long waiting time and explanation they finally got the problem and told me that the main part of my (brand new) cleaner has a defect and needs to be changed. They told me I should wait for the email for further explanation that I would receive. So far I didn’t receive anything! I also tried to call the hotline but after 5 tries of waiting about 30min in line without getting through, I gave up and wrote the online service again. They told me my complaint was already plac

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1 month ago
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MMcMahonNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
cleaning tiny wheels

I have been complaining to Dyson for 20 years now about how difficult it is to clean the tiny wheels. Why do they not simply make them removable. With 2 dogs and a cat all long haired the wheels must be cleaned every single vacuum. 20 min to vacuum and 20 min to clean those darn wheels. Anyone have a better solution than scrapping away at it with a sharp knife. I love my Dyson and the only thing that would make me buy another brand would be those awful tiny wheels.  

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1 month ago
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bdoherty08Rookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V11 - Ring not sealing properly in cannister

There is a black plastic flexible ring that runs on the bottom of the top part of the canister with the perforated metal surface. The hair as you can see in the first picture, is going by that black rubber piece. Then it works its way around to the air intake, which is in the metal perforated structure. So anything that gets around that rubber ring makes it to the intake. It seems that the rubber piece cannot completely seal, otherwise the vacuum doesn’t seem like it would work. But maybe it’s supposed to be very close so only dust gets through and not large particles. The square air intake shown in the front of the second picture is getting clogged up with pet hair that is getting past the rubber gasket in the second picture. It fills up each time I use the vacuum, causing an error that the air intake is blocked, and then I need to clean it out with a toothpick.Any ideas?   

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1 month ago
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yiu2kNovice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
When will the Dyson V15 Main body available?

I have a case with Dyson since Jun and from the Agent that my Dyson main body need to be replaced because I tested all things and it keeps shut off within 2~3 sec and after 4 to 5 times, it work like normal. Until now, I still waiting for the replacement but my warranty will expire soon. So I checked with support team and they did the same thing and provide me another ticket number for the main body. I am wondering why need to create a new ticket for the same case and why still not able to get this fix. I love to use it but now it hates to work for me.

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1 month ago
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JoffreyNovice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Cordless V7 Motorhead Brush bar - Part purchase - 3 Prong vs 4 Prong

This question is similar to the title to “V7 Animal 3 hole motorised brush head” which does not provide an adequate solution. The brush bar declared as a spare part is 4 prong, but the brush head only accepts 3 prong. I have bought a new brush head and it is again 3 prong. From a sustainability viewpoint, to purchase a brush head every time a brush bar wears out is unacceptable and I am surprised that Dyson has little consideration for a circular economy. The new brush head will be returned. There is no information provided by Dyson regarding 3 prong and 4 prong. but other parts’ suppliers advise that for the 3 prong, you have to buy the complete brush head. Since I know other versions (V8, V9, V10) of brush heads will work on my V7, I will have to progressively buy and return each one until I find the 4 prong version, I suppose. Or does anyone know which ones are 4 prong? Perhaps you could check your machines and let me know?

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1 month ago
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piaNew Member
posted in Maintaining your Dyson cordless vacuum or wet cleaner
Vacc cleaner and bad service

Wow , bad webside , bad service . Very disappointed ! Bought Vacc cleaner in 2022 » 2x the filter broken . And now I cannot even order a new one » waiting time . Lady in Germany at the phone service very unpolite!!What to do know ? Need to buy a new Vacc cleaner after 2years and 500._?? 

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2 months ago
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PvrNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
v8 Animal single blue light (not charging)

When plugging in, it cycles the three blue lights and then a single blue light stays on solidly.  I replaced the battery, exactly the same, I tried a different charge unit, also no difference. It also completely stopped working (not pulsating, just nothing). The trigger mechanism looks ok as far as I can tell. I did not locate any hits when searching for this issue. Any help appreciated. 

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2 months ago
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denisedalemNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
dyson outsize

I have the Dyson Outsize. When I was emptying the bin, the red rubber ring and a grey plastic ring fell loose. I can not figure out where it goes on the bin. Inside or out? I can’t find any close of pictures of the bin to see. Should I call Dyson? Or does anyone have any advice for me. ?  

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Jack
Dyson Community Manager
2 months ago
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spotlucyNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
putting cordless vacuum in storage

We are putting our 12 month old gens5 complete detect cordless vacuum into storage for six months, what should I do with the battery, do I leave it fully charged? 

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Jack
Dyson Community Manager
3 months ago
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NanaNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
urgently need V8 vacuum parts

Hi there, the Dyson V8 stick vacuum is not a 'retired' model. They are still being sold in full. However parts have not been available for months (in Australia). I need to replace the V8 motor head asap (it has started scratching our floors) and also need the V8 replacement battery. I have checked the Spares2go 'genuine parts' store on Amazon. It gets really bad reviews. Where can I get official replacement parts for Australia ASAP? If the vacuums are still being sold, why can't we order the parts from Dyson store?

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3 months ago
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PhiltheFishNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Using Dyson cordless vacuum in summer house

Hi.  I have a summer house which I use for 3 months a year.  I have a Dyson cordless vacuum at home and I would like to get another for my summer house but I’m worried that it won’t like sitting there without charge for several months (we turn off the power when we leave the house).  Does anyone know whether  the vacuum’s performance will be impaired by leaving it uncharged for several months?  Thanks 

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3 months ago
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adeeNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V15 Detect Brush head coming apart from first use, what do i do?

I literally just bought this, after using this within 24 hours it is coming apart, the red strip on the brush head is coming off already… Anyone else experience this, Is this a defected part or just quality of these things are not up to par, what can I do?  

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4 months ago
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adammaroNovice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V10 animal motorhead not working

Hello, I have a V10 Cyclone Motorhead. Just after 2 years, the vacuum cleaner has stopped working, and when pressing the trigger it tries to start and then stop (known as boing sound due to the magnets). Similar experiences have been shared by: or I did all the cleaning, and saw a video online with exactly the same problem and a solution:  It is upsetting that the product broke, just over 2 years after the purchase. As a previous research engineer at Dyson UK, I know the life tests carried out in NPD and I am sure customer care will be able to support.  Cheers,Antonio

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Jack
Dyson Community Manager
4 months ago
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R AllardiceRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Gen5 Floor Dok

Why is the Gen5 Floor Dok out of stock?  Ordered one a couple of months ago, Dyson accepted order and then informed me that there were none in stock!Is Brexit causing this? 🤯

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4 months ago
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wraith-of-vernNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V7 Cordless brush bar - part number query

Hello,I have a Dyson V7 cordless and want to replace the brush bar for my direct drive cleaner, however I am encountering what seems to be the common issue of the 3-prong vs 4-prong.The motor that I have is a 3-prong one, and I can’t seem to find a replacement brush bar for it. I spoke with support however they only told me to buy a new Direct drive cleaner head, which is currently out of stock. Does anybody know if this part is a 3-prong one? https://www.dyson.co.uk/support/journey/spare-details.967157-02.344721-01

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4 months ago
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HoneybeeNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Losing power - blue light solid on charging

My dyson V7 seems to be losing power very quickly, it appears to be charging as the blue light is solid when on charge, no flashing etc as others have. It works but then cuts out after 5 mins or so, is this just the battery not holding charge? We have not replaced the battery and had the dyson a number of years.? 

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Jack
Dyson Community Manager
5 months ago
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tugcekocaNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Dyson V8 Absolute Power issue with poor Customer Service

Hello, I am writing to express my extreme disappointment and frustration with the recent experience I had with Dyson's customer service regarding my Dyson V8 Absolute vacuum cleaner.Approximately three years ago, I made the decision to invest in a Dyson V8 Absolute in Portugal, believing in the quality and reliability of Dyson products. However, my confidence in the brand has been severely shaken due to the issues I encountered with my vacuum cleaner.Recently, my Dyson V8 Absolute stopped charging, leaving me unable to use it effectively. Naturally, I reached out to Dyson's customer service department seeking assistance. However, the response I received was far from satisfactory. Initially, I was advised to purchase a new battery, which I found perplexing considering the age of the vacuum cleaner. When I questioned the rationale behind this suggestion, I was then instructed to purchase a new cable.This back-and-forth exchange left me feeling frustrated and disillusioned. It became appa

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Jack
Dyson Community Manager
5 months ago
J
jack.bNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V15 main body coming apart when emptying

When I empty the main compartment of my V15 detect plus the entire cartridge comes apart from the machine. On the app there is a video on how to replace the main body, but I cannot emptying the vacuum without it disassembling itself which is very messy.  How can this be fixed? It seems like whatever part is supposed to stop it coming off unless the red button with the 1 on it is pressed isn’t working.

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J
5 months ago
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wj3b47New Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
v8 (?) four flashing red lights, then one flashing blue one

Context:The vacuum I’m using is not sucking.I’m half sure it’s a v8 Animal.Pushing its trigger shows 4 flashing red, then 1 blue light. I learnt 4 flashing red lights indicate that it’s a battery issue, but the blue light threw me off. Being a US model, the first three characters of the vacuum’s serial number won’t show up in the Singaporean Dyson website.I see that there are Batteries D and E for this vacuum and that the E one is suitable.Questions:Is it a v8 Animal? Is it a battery issue, or something else? If it is a battery issue, is the Dyson V8 Battery E compatible with this Dyson vacuum? Otherwise, how do I resolve the vacuum not sucking?

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5 months ago
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ittaitalNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Cordless V11 floor head doesn't spin

New v11 machine, less than 1 year old. The floor head of this model uses a spinning head (roller) which stopped spinning. The device is very clean and well kept, no hair or debris, etc. Is clogging the rollers way. I had cleaned and maintained it. To me it seems that the roller head doesn't get any DC power via its electrical contact points. My biggest problem is that the local distributor tells me that there is no warranty for the roller head. This is an unaccepted answer. First thing, the roller head is a crucial part of the machine. Secondly, the problem arises from the main unit, not the roller head. What can I do to get this machine back in order?  (Edited by moderator – Tags amended) 

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5 months ago
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