Strange one here.
I have a Dyson Animal and the battery was replace in the last 2 years. the larger of the motorised heads is not spinning anymore but the smaller one is fine. I bought a new motorised head and that has not helped the situation.
Is it possible that the power draw from the bigger head is too big for the battery? the vacuum functions fine as a vacuum just not with the larger head.
Hi
Welcome to the Dyson community!
Could you please share your country of residence and the model name of your Dyson? This information will help us to assist you more effectively.
I'll look forward to speaking with you!
Resident in the UK and it is a Dyson v6 animal
Hi
Thank you for getting back to me!
I would like to inform you that the issue will resolved by replacing the Cleaner head. Here is the link for the same: https://www.dyson.co.uk/support/journey/spare-details.966084-01
The part is currently not in stock, you can set up a notification alert on Dyson website by clicking on the "Keep me updated" option so that you will be notified on the priority basis the moment stock arrives.
You’re welcome to reach out to us at the Dyson community if you need further advice or support at any point!
I have already replaced the motor head. I had to buy an aftermarket unit because there was no stock.
that doesn’t explain why one motor head works whilst the other doesn’t.
Hi
Welcome to the Dyson Community!
We’re sorry to hear you’ve had difficulty ordering a replacement motorhead for your Dyson V6 Animal. We support our machines with spare parts and servicing for their warranty period and beyond. Despite global supply constraints, please be assured we’re doing everything we can to add new stock of spare parts and accessories as soon as we’re able to.
In the meantime, all we can suggest is ensuring you’re registered via our Notify me function so we can alert you via email when more stock is added. If you haven’t already, you’re also welcome to reach out to your regional Dyson Customer Care team to discuss repair options by visiting Dyson.com and clicking Support.
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