Hello @Rebeccascarbin 

We’ll be glad to assist you with this. I’m curious to know - if you remove the wand from your machine and attach your motorized attachment right to the bin - does the issue still occur?

If the brush bar doesn’t spin, this article here will be useful:  

If in use, your machine makes a pulsing noise while using your motorized tools, this article will give some insight:

If you need further support after this, please get in touch via our WhatsApp channel and one of our team will be happy to discuss the next steps. To do this, simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and select ‘Start a WhatsApp conversation’.

If you'd prefer, you're welcome to call the Dyson Helpline to speak with our experts directly. You can find their number in the ‘Contact us’ section of the page.