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Maintaining your Dyson cordless vacuum or wet cleaner

Keep your Dyson cordless vacuum or wet cleaner performing at its best. Post questions about machine maintenance here.

  • 212 Posts
  • 638 Replies
212 Posts
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OxfordmanRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V7 pulsing when long tool is used

My V7 pulses, ie goes on and off, when I use the long attachment but is fine with the hand tool. Ive replaced the filters and can’t find any blockages. It may be the battery but I’m reluctant to spend more money when it might not help, as the vacuum is only two years old.I waited for ages in the queue and spoke to a guy who wasn’t helpful or interested. The machine is only a couple of months out of warranty and I expect more from such a premium brand. Any advice before I switch to a more reliable brand?

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franzmRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V12 clogging of slits/vents with fine dust

Hi everyone!Our V12 gets very quickly clogged with fine dust at the larger slits/vents reducing the vacuum power and eventually signaling, that the filter has to be cleaned (which is not the case).Please see the photos for reference:What can be the problem? I don’t think that this was happening with the new device.Can it be, that the gasket is not fitting tightly any more and that I have to replace the outer/detachable part of the bin? See next photo:Thanks a lot in advance for your insights,Franz

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NicWNovice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Outsize parts ?

Hi. Something has fallen off the high torque XL cleaner head of my V11 Outsize. It’s the cone shaped disc which covers the screw at one end of the head. Are these parts available for purchase please, or would I need to replace the who head? Also would this missing piece cause anything else to loosen eventually or is it ok to keep using ? Thanks in advance 

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user0815Rookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Dyson V11 Absolute Battery Spring

Dear community,my name is Klaus and I am a happy user of the Dyson V11 Absolute.There is a small compression spring in the battery for the locking mechanism. This one was damaged for some reason and the battery does not lock anymore into the device.Since I do not want to replace the battery for almost 100 EUR I am looking for replacement of that little compression spring. Can somebody tell me where I can get a replacement part or alternatively the specs (wire diamater, spring diamter, spring length)? Unfortunately the orginal spring got lost, so I cannot measure it myself :(.Thanks in advance!Klaus

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DeblameerNovice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Is my Dyson V15s Detect Submarine vacuum compatible with the Dyson Floor Dok?

I have search all over the web and can not find stand for V15 Submarine.  Any suggestions?(Moderation edit - title updated)

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Jack
Dyson Community Manager
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DieSoonNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V-Ball Wheel Broken

The right V-Ball wheel screw mounting has sheered off.  The screw is still in the wheel however there’s nothing to fix it to on the Torque Drive motorhead.  Any suggestions? I hope this doesn’t mean I need a new motorhead.

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sogsRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V6 Cordless - problems in MAX mode

My Dyson V6 Animal shuts off after running for just a few seconds in MAX mode. If I run it in standard mode it will run perfectly fine.  As soon as I switch to MAX it cuts off after a few seconds.  No pulsing, fully charged battery.I replaced the battery with a brand new genuine battery, I’ve taken the whole thing apart and cleaned everything. I accept that probably I have a motor problem and will need to order a new machine, that’s no problem.However, until the new machine arrives, how can I get the machine to run in Standard mode? The last setting was MAX, so when I switch it on now, it just cuts out after a second or two, not giving me time to change the mode back to standard. I know that if I can get it back to standard mode then I can at least use it temporarily.Can anyone tell me how to get it to start up in standard mode even if it was on MAX the last time it was used?Thank you!

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tonysmith3newNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Stock availability for Dyson V11 cordless vacuum's black wand

Been waiting since end-June for a replacement black wand for my V11 (UK). Item is continually out of stock yet is available with new vacuums.  Any idea if and when the black wand might be back in stock???

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Jack
Dyson Community Manager
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GuybrushRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Dyson V15s Submarine - a few questions

Hye,we just bought the new v15s Submarine and are quite happy with the product. The Submarine itself however, is a bit tricky when it comes to cleaning it after using it. You not only clean milk or ketchup stains, you also use it around the toilet. It’s not ideal to have to clean the brush with your hands from a hygienic perspective. Would it work to put it into the washing machine, using the most sensitive program available?And: Where can a second brush be ordered? It would be great to have a spare one available.Looking forward to your replies! Thanks!

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Jack
Dyson Community Manager
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ZiachuNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Cleaning/replacing parts of V15 (cat’s smell)

I mistakenly used my V15 cordless Dyson to regularly clean up cat litter in the bathroom. After about a year, it developed an unpleasant odor.I would greatly appreciate any advice on how to eliminate the smell from my V15.Here’s what I’ve tried so far:    •    Dismantling certain parts and cleaning them with vinegar and other cleaning agents.    •    Vacuuming up baking soda and ground coffee.I’m becoming quite desperate and am considering replacing specific parts like the main tube, filter, and main container, if they are available for purchase separately.

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Jack
Dyson Community Manager
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JPSNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
DC34 Power lead extension - Can it be used?

Does anyone know if there is a power lead extension for the DC34. I need to extend the powerlead from the mains socket to the push in connection with the Dyson 34 rather than extend the install another power socket.

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Jack
Dyson Community Manager
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jrouseNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V6 Bin Flap Stuck! How can I fix it?

the flap between the nozzle and bin is stuck in open position, usually give it a flick and it frees but seems really stuck ,how can I access it to free it

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maxspeedNovice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V6 cordless servicing - Value for Money (Input welcome)

I regularly pop in and check on an elderly Lady neighbour, on one occasion she was having her V6 serviced.On another visit the following week I was asked to dispose of a new vacuum cleaner carton, I queried why having spent £75 on the V6 service, she said it had stopped working almost immediately after his visit, she didnt want the fuss of complaining.She asked me to dispose of the V6, I detest waste and looked as best I could at the V6, the head had not been cleaned, the new filter had no dust whatsoever on it and nothing in the bin.  It charges up OK, the blue lights go out, it fires up immediately, no lag but cuts out within 3 seconds, put it back on charge and the lights go out very quickly, so can I assume the battery is good ?, also the suction on that very short run time us strong.It peeves me to dispose of it as I don’t subscribe to this throw away society.Any suggestion ?Regards MS 

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Hee Sun ChoNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Can I buy individual component for the gen5 fluffy optic head?

Can I purchase the gen5 fluffy optic head parts separately in the UK mainland instead of the product set?I wish I could only purchase the part marked with a red line in the photo. The damaged photo is of my 5th generation soft optical head, and it was damaged in that condition 3 months after purchase. Fortunately, it was a 1:1 free replacement within the warranty period, but it would be embarrassing if this situation occurred again even after the warranty period had passed. And there is no problem if you just replace the housing part, but exchanging the product 1:1 seems to be a loss to the head office as well. what do you think?

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clock44Novice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V7 Fluffy. Flashing red 10 times, but occasionally will work normally - Recommends welcome!

I have a 4-year old V7 Fluffy, that has recently developed a fault.Most times, it won’t start, with the red LED flashing 10 times. If I’m patient and try it enough times, the cleaner may start. Once started it runs OK until I stop it. Subsequent restarts may be OK but sooner or later it reverts to sulking and giving me the red-eyed wink 10 times.Research suggests that 10 flashes on a V7 indicate a motor fault, not a battery fault. But as the cleaner does occasionally run, I’m wondering if I have a dirty or faulty connection somewhere.The problem has nothing to do any attachments, as it occurs even with no attachment.Suggestions welcomed.

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SharNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Cordless Vacuum connecting wand to base issue - Any advice?

My first Dyson was easy and I loved it!  After 5 years it was time for a new one. The new Dyson  I have the hardest time making it connect,  it’s  a battle each time I take if off the docking station and add the wand. I just wanted to know if anybody  has had this issue? This is not a issue that came up a year later but from day 1. I honestly thought maybe this new model was just harder to use but I’m ready to throw it through my living room window at this point. I plan on making a short video and sending it to Dyson. 

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sonofmagniNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Did unplugging my charger kill the Cordless Vacuums battery?

My vac, I think it’s a V8, was working fine.  Maybe total of 20 battery cycles.  With the carpet attachment was good for at least 10 minutes of use.  Then suddenly the battery is toast, flashing red light.  This happened after having in on the charger, but then unplugging the charger from the wall and leaving it plugged into the vac.  Seems like the unplugged charger discharged the battery beyond recovery.Anyone else ever experience this?TIA

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DavidTaylor
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D-i-y-sonanddogs90New Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Animal V8 - constant clogging with pet hair

I am one of those people who dreamed about getting a Dyson and we bought one ahead of getting a dog. I thought it would handle pet hair no problem, but recently I wish I’d bought something else.The reason is that I can’t get through two rooms without it clogging with pet hair. I vacuum regularly, so it’s not like I’m letting it build up, but it can’t handle much going through the initial nozzle attached to the main body. The attachments are fine, but the main body really struggles, even when it’s not full. Then it stops, because it can’t suck anything else through.Does anyone have any tips? I wondered if something had been put back wrong when I last took it apart to clean, but there aren’t many places to put the bits in anyway.Thanks! Lisa

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Stuart
Dyson Community Manager
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bilenNovice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Dyson V15 soft roller's head dog hair

Hi everyone,I have two problems: 1- as you can see in those pictures which I attached , inside of the soft rollers plastic part there are so many dog’s hair which I can not take it out. I have been trying to see any video or information about that but I couldn't've find any. It is basicly right under plastic where you cant open it.2- small tires under soft roller is also colleting hair and it is very hard to clean them up, is there any video to show some tricks?  Thanks to everyone to response. 

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MacoRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Dyson V10 Cutting out on low and medium, but working on high - please help!

Hi,I wanted to ask you what can be reason that my Dyson V10 is cutting out after one pulse (it takes less than 1 second) and stoppes on low and medium mode. I have found very similar topic created recently by papa:  The difference is that it happens on the lowest and medium mode. With blocked suction hole it works also on medium. Turned on on the highest mode - it is working fine for about 10 minutes, before the battery will discharge. I tried to disasable it to the smallest parts and clean inside, filters are replaced, but the problem still exists.  Could you please advise what can be the reason and if I can fix it somehow? 

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Claire2023Rookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V8 Animal Batter Required - Where to Buy?

I have a V8 Animal F7W-UK-PJV1351A - I need a new battery I have tried to find one on your website but cannot find one with the same serial number.  I have tried to call you waited 20 mins and no one answered. Please can you advise what battery will fit. Thank you. 

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KoowallRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V15 Absolute Dust in Top half of Cyclone - Any ideas on a fix?

Hi all,I do use my V15 for about half a yeah. Today I did reallize that all dust/hair etc gathers in the cyclone not in below bin space. Is something did brake ? 

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Stuart
Dyson Community Manager
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work-mate2024New Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Dyson V10 cyclone - Are parts still available?

can I still get all spares for this model and will it take the hard floor  cleaning brush Please.

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MairaNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
I bought v11 absolute 19 month ago, but does not good vacuum - Suggestions?

I bought my product from amazon website 19-20 months ago. Now the shooting power of my product has decreased and there is a color change on the plastic of the chamber part that does not go away.

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DavidTaylor
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Loz WhaleyNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Cordless V10 - Bad odour when hoovering

I was wondering if anyone else out there has the same problem as me, we own a dog and whenever I hoover with the V10 instead of smelling nice it smells doggy.I was wondering if I bought a new filter it would help, I’ve tried washing the filter numerous times.PS the hoover is 5 years old

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Bronze Level Contributor
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