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Maintaining your Dyson cordless vacuum or wet cleaner

Keep your Dyson cordless vacuum or wet cleaner performing at its best. Post questions about machine maintenance here.

  • 203 Posts
  • 614 Replies
202 Posts
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russellNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V15 Detect Absolute - Cyclone Gasket

Hello everyone.I’m a happy owner of V15 detect for little over a year. Today I noticed this. Is it normal? Should I do anything about it?Thank you!  

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robdodinNovice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Dyson V11 Outsize is pulsing on Eco and Mid mode, but works fine on boost mode - Ideas?

My Dyson V11 Outsize has started pulsing on eco and medium mode then stops, but works ok when I switch it to boost mode. I checked for all possible blockages, also changed filter to brand new, but still problem exists. I have 3 different heads and it does it with any of the heads.I read that the fix for this is a main body. It is apparently an electronic failure that has happened with other units in the past and Dyson is aware of this issue. I also read that Dyson has given a new main body for free in the past and it solved the problem, even though the vac was 7 months out of warranty.Has anyone else had this issue, or aware how I can get Dyson to attend to this issue ?Thanks(Moderation Edit - Tags Added)

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6stringerNew Member
posted in Maintaining your Dyson cordless vacuum or wet cleaner
Repair techs need troubleshooting upgrade - just saved myself $250! Feedback.

We have two older Dyson stick vacuums, a V6_ Motoorhead and a V8. The battteries on both were pretty welll shot so my wife took them to our local Dyson shop for battery replacements. She brought them home and on one (the V6 Motorhead+) the powerhead no longer worked. We swapped it on the V8 and worked fine. We then verified the tube connections were OK by swapping powerhead from the other to the V6 and it worked.Shhe took it back and the the tech, a “young fellow” according to her, told her the powerhead motor was not workiing. She said not possible, we checked it with another unit annd it worked. He then told her that we she needed to replace to power unit for $250, as it now apprared that the issue was with the powerhead. He also gave her some attitude, as if she were some sort of fool for proving him a fool. That was NOT cool!She brought it home and told me about her experiences and that the power unit was trash. I said hold on, I’ll look at it, as I am a  a retired HW design EE wit

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WahoodieRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Dyson V10 Animal - Where to buy a main body?

Hi All,Is it possible to buy just a main body replacement for my V10 animal?Thanks :-) 

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rohimakhanom95New Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
airway blocked / no replies from dyson

I have been trying to contact dyson via whatapp however have not received any help what so ever over the past week.  my machine is showing that the airway is blocked and I have done everything that the trouble  shooting suggests.  I have paid almost 1k for my product to stop working and for the company to not answer any calls due to technical issues.   

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ReviNew Member
posted in Maintaining your Dyson cordless vacuum or wet cleaner
Cordless v12 bin latch broken - Is it replaced under warranty?

Why after only 3 months is the latch broken?Used normally and carefully!Defective plastic. Weak point.Warranty cover? (Moderation Edit - Category Updated/Tags Added)

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PrimroseNovice Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Dyson V7 Motor Head - Not charging properly (Sovled)

My daughter gave me this one and purchased the next model up.  I have been using it for some time. Noticed the blue light was off (in charger) so thought charge had finished. Took it off and nothing. Put back in charger and blue light not working. I have just left it in charger and pressed the ‘trigger’ a couple of times and the blue light comes on and flashes for a few seconds and then goes off.Your thoughts would be appreciated.

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CordlessdustbunnyNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V15 charging problems - Any advice?

Hi everyone! I have 2 batteries—the original one the vacuum came with, purchased March 2023, and an extra I purchased May 2023 for longer cleaning runs when needed (rarely, I realized, but still good to have). Both are suddenly not charging properly anymore.I have inspected the cables, no damage.I’ve removed the charger from the wall dock and tried it with the batteries.I have tried plugging the charger into other working outlets at home. I tried to charge the batteries either with the vacuum connected or the battery alone.I have cleaned the filter a few times, and the clear bin as well. No messages of blockages from LCD screen since purchase. Whether plugged in or not, once the charger is connected to the battery, both of these batteries’ blue lights pulse continuously, and continue to do so for a long period of time. The charge indication on the screen remains the same despite being charged overnight. Again, the lights pulse with the charger connected, even when unplugged.The vacuum

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Cris.tinaNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Stick vac - Filter not sealed error appears randomly. Ideas?

I have a Dyson V12 Slim Detect and the error “Filter not sealed” keeps appearing randomly. Even if I seal it properly it’s there and If I live it a moment or put my vacuum to charge, etc it disappears and then it comes back again with no reason and so on. What can be the problem for this?

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Jerry_shiNew Member
posted in Maintaining your Dyson cordless vacuum or wet cleaner
Cordless vacuum cleaner with no power - Cleaned the pins and resolve it

A few years old vacuum cleaner,I couldn't charge it at this week.Thought it was an aging battery.I don't know how much it will cost to replace it.Than, I cleaned the charging Pogo pin, and it was able to charge.I'm so lucky~Ha~Ha~~~

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Alan ButlerNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V7 Trigger Handheld Bin not opening - help!

I cannot open the bin to empty it. I try to pull the red flap on the top of the machine as usual but it seems jammed - don't want to force it in case it breaks. HELP! (Moderation Edit - Tags Added/Title Updated)

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dtpNovice Member
posted in Maintaining your Dyson cordless vacuum or wet cleaner
Just a little "Thank you" - V15 service feedback

I had a tiny problem with my one year old V15 Detect. The purple sealing of the golden motor housing began to rib off over a range of approximately one centimeter. I was told to send the device to the Service Team here in Germany in order to let this deficiency being checked. After just three days I got back a completely new power unit having a red instead of a purple sealing and a more golden shining housing. In addition, a small sheet of paper was enclosed informing me about the differing colorization and giving me the opportunity to obtain a power unit with the original colorization after its availability if desired. I just want to say thank you for this great support. And just for your information: I will keep the new power unit. ;)Best regards

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EvaRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Help! How to clean my cordless V10 stained by powder

After vacuuming some powder from the floor, the tiny particles stained everywhere inside my V10, wand, dust bin, filter, main body and cyclone. I cleaned the filter and removed some powder with a microfiber cloth. Yet, some tiny particles still adhered that made the dust bin/joints difficult to pull out/to move. Is there any effective method to remove all tiny particles from the cleaner? 

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ADunnRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Cyclone for V6 Absolute - Replacement Cyclone

I’m in need of a replacement Cyclone part for my V6 Absolute. I’ve tried for months to order from Dyson but it’s always out of stock. Signed up for Notifications in the event it is in stock but it’s never happened. Anyone else having a similar issue? Any suggestions?

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Sue212New Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
My Cordless is cutting out (Not Pulsing) - What can I do?

My v7 is fully charged. After about 5 seconds it stops, I plug it back it and it indicates it is fully charged and it will go again. This happens 3 to 4 times and then finally works fine until the charge is gone.It’s not pulsing just stopping this happens on boost as well as normal. Very annoying.  (Moderation Edit - Tags Added/Title Updated) 

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forza_rossoneriRookie Member
posted in Maintaining your Dyson cordless vacuum or wet cleaner
Dyson V6 - Replacement Batteries not working - Suggestions?

Hi Dyson Family,I’ve recently replaced my Dyson V6 with 2 new batteries, and both have failed to resolve the issue I’m having. I’ve done an extremely deep clean; I have removed the charger from the dock & plugged the pin securely + directly; changed outlets and installed/tested 2x brand new batteries - both are not working with the exception of the initial run immediately after installation.The new battery initiates a pull for 5 seconds before cutting off and will only work again for another 5 seconds after inserting back to charge for a second, and removing. Blue light stays constantly on while on charge, never turns off, even after overnight charging. Blinking red light after cutoff suggests battery issue, but this is happening with 2x brand new batteries? Both batteries worked fine for a few minutes after installation but never again. Very odd situation and I can’t figure out what is the underlying cause, let alone what else can be done to fix.Any suggestions are greatly appreci

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kaddymistRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Gen5 Detect Motorheads operation - Stopping/Starting

Hi,I have the Dyson Gen5 and have found with each of the motor heads, if I stop moving the vac - even for a short time - the motorhead stops operating. The only way to start the motorhead turning again is to switch the unit off and on.Is this normal operation? I don't recall a similar thing happening on my older models.Thanks (Moderation Edit - Tags Added/ Title Updated)

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peterg
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Cordless Cleaner Head Plush Strip Worn Out - Suggestions?

Just wondering why I have to buy a new cleaner head for my V7 vacuum cleaner every time the plush strip wears out.  The vacuum cleaner works ok but just scraps along on the tiles.  

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SilentMonkeyNovice Member
posted in Maintaining your Dyson cordless vacuum or wet cleaner
Dreadful customer service when trying to get replacement part - Can anyone help?

We have a Cyclone V10 Animal cordless stick vacuum. The main cleaning head is broken at the joint and we need a replacement. So we go onto the Dyson website and put in our serial number (off the bottom of our machine). That takes us to a page for a different model - the V8 - which is a completely different machine, so we go back and try searching by model for the V10.  We are then shocked to discover that the broken part itself cannot be replaced - a whole new cleaning head assembly needs to be purchased, even though most of the components are still okay. Hardly very eco Dyson! We then get to a page with no less than four different cleaner heads. Ours appears to be part no. 967483-05 which costs a ridiculous £60 but is out of stock anyway. Therefore, I decide to call telephone support for advice. After waiting over twenty minutes in a queue I finally speak to someone who seems to be just browsing the same website I am, rather than having any in-depth knowledge of the products. I ask if

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Tracy24582New Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Dyson Cordless V6 SV05 battery issue

Hi everyone, before I spend money on a new battery wondering if someone could advise if the issue I’m having sounds like it is the battery. we put the hoover on charge, and then use it, it then goes off after about 30seconds, if we take the hoover back to the charger put it in just once, it lets you start hoovering again for another 15-30 seconds, then it cuts off, repeat the process over and over. Does this most likely sound like a battery issue? Don’t really wanna spend so much On a battery for it to not work. Thnxs 

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starsNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Maintaining the Laser Fluffy Head

Hi! I was having trouble removing stuck hair on the wheels of the back of the Laser Fluffy Head. It’s harder to push since the little wheels are stuck with the hair. I contacted Dyson support and they just told me to unscrew the screws on the bottom of the head but I didn’t want to accidentally break it. Is it okay if I disassemble it I’m not sure what to do.

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Anonymous
asked in Maintaining your Dyson cordless vacuum or wet cleaner
New battery in the V6 - cuts out after 3 seconds - Any suggestions?

I replaced the battery a few months ago, and have only used the V6 rarely since. Now it comes on for a few seconds at a time, or not at all. (Moderation Edit Title Updated/Tags Added)

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Charles70New Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Cordless Stick Vac -Motor pulses - Help!

I have a A7Y no pipes on it, the motor pulses when switched on the the blockage light comes on, have brought new filter but keeps doing the same. Is it time for the bin? (Moderation Edit - Tags Added/Title Updated)

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JanieRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V11 cordless - Pulsating stop start when pull on trigger

V11 cordless approx. 3 yrs old.  Keep it clean and washed on a regular basis.  Has worked perfectly until last week.  When we pull the trigger to use it, it pulsates instead of consistent suctioning.  It can’t be the filter cause its brand new (ordered a new one as thought it might be this issue).It’s fully charged, the spin head is also brand new (that was another issue will post separately!). If its a blockage, where?  My husband is fanatic about cleaning it so I don’t believe its a blockage!Thanks in advance. RegardsJanie.

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woguzRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Dyson V8 - Part replacement needed (where to purchase)

I was wondering if the small red part on the photo can be replace?Any one can recommend if I can get this or I need to buy whole body part.See photos for more details. (Moderation Edit - Sensitive Information Removed)

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