I have a V8 Animal F7W-UK-PJV1351A - I need a new battery I have tried to find one on your website but cannot find one with the same serial number. I have tried to call you waited 20 mins and no one answered. Please can you advise what battery will fit. Thank you.
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I’ve just tried the support website, your serial number isn’t recognised.
There’s another way to find out which part you need. Manually select the V8 and choose your filter type.
The different models have a seperate battery: Links here.
https://www.dyson.co.uk/spare-parts/vacuum-cleaners/cordless/v8/star-pre-filter
https://www.dyson.co.uk/spare-parts/vacuum-cleaners/cordless/v8/pinch-pre-filter-e
For anyone outside of the UK, here’s another link:
Thank you for your reply, but I am confused as both of those batteries say they do not fit that serial number starting with F7W. Any more thoughts? Thank you.
Maybe they don’t sell the battery online or haven’t updated the website yet. Have you tried speaking to Dyson directly? They should be able to register you and pick the right part.
Contact details for Dyson? Visit Dyson.com. Click on the Support button.
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