Recently we have had issues connecting the main vacuum brush (or any other accessories) to the wand. There doesn’t seem to be anything blocking access, but it won't fully click into place and therefore won't work. Has anyone else had this issue? Is there anything that can be done besides replacing the wand? If replacing the wand is the only solution, will any color work? (our replacement is currently out of stock and we need a functioning vacuum soon).
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Hello
Hmm, this issue sounds rather unusual. Does the connecting part where you’d attach tools to the wand seem like it’s out of place or loose at all? It sounds like there’s nothing blocking access which is great to know. Did you ever have difficulty in removing tools from the wand? It sounds like things connect ok to the bin, and it’s just the wand that’s giving you the issue? If you do need to replace the wand, the color won’t matter. As I’m sure you know each model (ie: V8, V10, V11) will have several variants, which is normally why there are different colored wands. Any of the replacement colors will work for you. I would encourage you to get in touch via our local WhatsApp channel, where one of our team will be happy to discuss the next steps. To do this, simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and start a WhatsApp conversation.
If you'd prefer, you're welcome to call the Dyson Helpline to speak with our experts directly. You can find their number in the ‘Contact us’ section of the page.
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