Hello.
This is not normal. Did you see Dyson website help. That may fix power.
https://www.dyson.co.uk/support/journey/troubleshooting/346937-01
I give English help link. Not my native Italian.
Maria
Hello @jsokruch,
Welcome to the Dyson Community, and thanks for letting us know about this..
Usually when your machine shuts off in use and displays red or white flashing LED indicators, it means the filter is overdue for maintenance or needs a more thorough clean than normal.
Our troubleshooting guide should help you rule out the most common issues, and explains what do to if you still need help after troubleshooting:
Please visit Dyson.com and click Support to get help from the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
The same thing happened to me at the same time. No resolution offered after weeks going back and forth with the service center. It’s appalling.