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Maintaining your hair care machine

Maintaining your hair care machine

Keep your Dyson hair care product performing at its best. Post questions about machine maintenance here.

43 Posts
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43 Posts

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AnuvanshNew Member

asked in Maintaining your hair care machine

no update on my exchange

My machine stopped working after 2 months of buying it. I raised an exchange request for it. I sent the product within 2 days and it has been more than a month since I got a update.EVERYTIME I chat or email you guys, there’s just a standard reply “You’ll get an update in 24 hours”. After that? Nothing happens. After chatting about 15 times, you finally decided to send my exchange order but THAT GOT CANCELLED FOR NO REASON. I see the machine is available. But it got cancelled.And now you guys have even stopped replying to my emails.Is the customer service limited only till we’re buying the product? Because it seems like that. When I wanted to buy the product EVERYTHING was pretty smooth and fast. And now nothing is moving.

4 hours ago

Bpretty01New Member

asked in Maintaining your hair care machine

pruff54New Member

asked in Maintaining your hair care machine

Why can't I get a replacement Air Wrap after Customer Service asked me to send in?

I am very upset over the quality of service I have received from Dyson and I am just trying to resolve this issue in good faith, but after 8 weeks I’m finding a resolution frustrating and virtually impossible. I had experienced several occurrences in which my Dyson Airwrap started shutting off sporadically. After contacting your toll free number on Feb. 12, 2024 and describing the issue, your rep connected to my phone and videoed the machine's malfunction. She indicated it was an electronic short and since it was still under warranty, immediately sent me a UPS return sticker, asked me to pack up the entire machine with attachments and send it to your warehouse in El Paso. She said I should receive a new machine in a maximum of 2 weeks. After 2 weeks of not hearing or receiving anything, I called Dyson at the end of Feb (the wait time can be quite long). Had to go over the whole story. She looked into the situation and told me the first CSR did not create an order for the new machine

23 days ago

JostrangNew Member

asked in Maintaining your hair care machine

Dyson Corralle not charging

When I have the straightener closed in the dock the LED light is a sold amber/red light, not flashing. Then when I go to use the straightener it has a charge and heat for about 20 seconds then dies. Do I need to replace the battery? I bought it in 2020 so its 2 years out of warranty.

24 days ago

MamaMapachaNew Member

asked in Maintaining your hair care machine

Dyson airwrap bought in Sweden used in other country with same voltage

Hello, I have bought an airwrap in Sweden (my country of origin) but I live in another country with the exact same voltage as Sweden (230v 50hz), but I tried using it in the country I live in (Zanzibar) and it will not turn on. What could be wrong given that the airwrap is brand new and the voltage is identical to Sweden where I purchased it. From reading about it I just learned it can be damaged if used in a country with a different voltage that the country of origin. I also used a voltage safety guard (which only works at 230v) so I am 100% sure the dyson has not been used at any other voltage. Would appreciate any help as I want to use it here.

24 days ago

SatineNew Member

asked in Maintaining your hair care machine

Airwrap not working at high speed airflow

Hi ! I have a problem with my dyson airwrap. On the highest airflow setting, the dyson automatically lights on the red light and shuts down. No such thing happens on lower airflow settings, and I have thoroughly cleaned the filter (with soap as well). Could you please advise me on how to fix this?

26 days ago

PraveenaNew Member

asked in Maintaining your hair care machine

Dyson Airstrait usage with Europe

Hello, Thanks for launching the product in Europe. Does the Airstrait purchased from Denmark work in Switzerland or vice versa ? If not does it work with a adapter plug ?

1 month ago

AndreamwNew Member

asked in Maintaining your hair care machine

airwrap filter light flashing new filter !

Hi I am having big problems with my airwrap. The filter warning light is continuously flashing even though I have bought a brand new filter cover. It’s even flashing with no cover and no attachments! Is there anything else I can try ?

2 months ago

Diane DavidsonNew Member

asked in Maintaining your hair care machine

Hair dryer and Airwrap.

Both my airwrap and hairdryer have stopped working. I’ve followed all the instructions on how to fix but with no success. I’ve tried customer service and have had no success here either. Both appliances are out with warranty so I’m happy to pay to have them repaired. Please can anyone recommend somewhere in U.K. I could get them repaired. Thank you

3 months ago

Spanz85New Member

asked in Maintaining your hair care machine

airwrap stopped working after 5th use

I got a Dyson airwrap for Christmas. It cut out when I was using it for just the 5th time last night. The filter light was flashing even though it was completely clean. I used the filter brush, rinsed the filter cage and dried it overnight. It’s still not working. Such an expensive product and broken after less than four weeks! Any advice?

3 months ago

Tetiana DoroninaRookie Member

asked in Maintaining your hair care machine

Where can I order a replacement charger cord assembly for my Dyson Corrale straightener?

It seems like I lost a charger for my iron. How can I replace it? Thanks (Moderation edit - title updated)

3 months ago

ZalyahyaNew Member

asked in Maintaining your hair care machine

Airwrap white light flashing after cleaning

My airwrap flashed white a few times since I got it. I clean the filter and all is good. But this time, it flashes, I clean and then it’s back to flashing. I rinsed the filter, soaked in soapy water, but still it flashes.How can this be resolved? ps: I got the device abroad and the country where I live doesn’t have a service center.

3 months ago

MSFNew Member

asked in Maintaining your hair care machine

Dyson Corrale whote light flashing

Please help! Dyson Corrale has a power button flashing white and won't turn on.

3 months ago

aliakochNovice Member

asked in Maintaining your hair care machine

customer service help

I have a dyson airstraight that I’ve used at most ten times. It now says contact dyson and won’t work. I have emailed, called, used the whatsapp and have gotten ZERO response. What am I supposed to do? It is definitely still under warranty and for the amount these products cost, I am shocked at how difficult it is to get some customer service.

4 months ago

c.flaherty123New Member

posted in Maintaining your hair care machine

Airwrap - Paint peeling - Help

My airwrap barely used 2 times a month is under warranty until oct 2023. I paid a lot of money for this and the paint is chipping peeling off my pink area on my airwrap I spoke to chat WhatsApp and they said it was full replacement I agreed as it’s under warranty and I sent vidoes and pictures. Today an engineer called me and said it wasn’t covered under my warranty and it’s cosmetic and it’s not covered this is ridiculous and got email them saying my order was cancelled! I am fuming and disgusted with dyson I have already contacted my solicitor and will be going further with this as it’s my rights as a consumer to be replaced as it’s under warranty. (Moderation Edit - Tags Added/Title Updated)

4 months ago

GemmakpennyNew Member

asked in Maintaining your hair care machine

my cordless straightener dies in 20 seconds??

Hi, I'm fully charging my straighteners and then they die after 20/30 seconds. Any ideas? Thanks

4 months ago

TatiNew Member

asked in Maintaining your hair care machine

My Dyson HS03 Corrale straightener has stopped working - What to do?

Please tell me. My Dyson HS03 straightener has stopped working. In the engineering menu it displays error code E50.What could this error mean?

6 months ago

Chezooloo1981Rookie Member

asked in Maintaining your hair care machine

Dyson Corrale battery - Red Light - Help!

Good afternoon I’ve been trying to get assistance regarding my battery dying after just a few mins of use. I leave it on the charging stand all the time when I’m not using it and when I use it, it shows a full charge but then it goes red after just a couple of mins. I tried talking to someone on WhatsApp help and sent them the video but they didn’t respond. I cannot find an email address to email anyone and no-one answers the phone when I call. Maybe someone on here can help please? Cheryl

6 months ago

elliebarnett99New Member

asked in Maintaining your hair care machine

Help - Red light flashing and airwrap cut out

Hello I have had my dyson for 7 months however today it went boiling hot, cut out and started flashing red whilst using the dryer/smoother attachment? I am worried as I wasnt using it for very long before the dryer cut out and went boiling hot and now im worried to use it for things that would take even longer like curling or giving myself a blow dry. I clean the filter regularly so Im worried I have a faulty air wrapthanks in advance

8 months ago

FrancesNew Member

asked in Maintaining your hair care machine

Dyson Corrale Hair Straighteners - Not charging

I bought the Dyson straighteners about 3 years ago and have used them a maximum of a dozen times. Now they will not charge at all. The start button flashes for a few seconds and then does absolutely nothing. I have tried a friend’s charger and have the same issues.Has anyone else had the same issue and is it worth sending away for repair?Many thanks

9 months ago

Adam AbbottNew Member

posted in Maintaining your hair care machine

Corrale Straightener - Battery Failure

Had these for 2 ½ years and they will not charge at all now you would expect more from a high end product that cost $699 Very Very dissapointing

9 months ago

chk1516Rookie Member

asked in Maintaining your hair care machine

Relocating countries but Airwrap won't work and Customer Service won't help

Hi,I am moving from the US to India permanently. I was told before I bought the Airwrap that I would be able to exchange it with an Indian device when I moved to India. However, I spoke to US customer service today and they said that I have to take my device to India, and then see if the Indian customer service can help me, but the US team cannot. I’m now stuck with an extremely expensive device that I didn’t know would not work abroad, or cannot be swapped in the case of a permanent relocation. Selling it in the US means selling at a big discount, and re-buying in India, which is ridiculous. Is there any other solution to this problem?

9 months ago

OliviaWNew Member

posted in Maintaining your hair care machine

Help - Airwrap overheating when using the 30mm barrel - Ideas?

Hi all, looking for advice please :)I’m currently having difficulty with the Dyson Whatsapp service, not sure if anyone else has had the same? It seems to be all automated, so I’m getting no resolution to my issue.I messaged them to log my issue that I have ONE specific 30mm barrel which is causing my Airwrap to overheat and cut out after a few minutes of use, the rest of my barrels and fine and cause no issues, just the one. I’ve been tying to order a replacement barrel but they’ve been out of stock for months. The Whatsapp service asked me to carry out the troubleshooting steps, confirm my serial number etc. which I did, as well as sending them a video of the Airwrap overheating, and photos of my air filter and cage cleaned with the brush provided in the set. They went ahead and booked a collection of my Dyson for repair, so I packaged it all up to be collected, and now they’re messaging me again asking for photos of the air filter, which I’ve already sent, and they’re asking me to c

9 months ago

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