My Dyson Multi floor 2 works great on carpet and floors. I have absolutely no suction through the house when trying to use the attachments. I have taken the machine apart, cleaned the filters, removed blockages. Nothing hads worked. What else can I do?
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Have you tried following the steps on: My corded vacuum cleaner isn't picking anything up, what can I do? | Dyson Community?
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If the machine isn’t picking up and making an unfamiliar noise, it could be an indication to either a dirty/blocked filter or an obstruction in the machine affecting the airflow.
Dirty filter
To maintain optimal performance, the machine’s filter(s) should be washed regularly. Instructions on the filter maintenance, including a step-by-step guide, can be found on our ‘Cleaning the filter(s) on your Corded vacuum cleaner’ article
Airways obstruction
In the event of an airways obstruction the machines noise will change in pitch. This is an audible feature that indicates a restriction of airflow.
This is usually caused by a physical blockage in the machine, where debris has become tapped in one of the following locations.
The easiest way to identify where this blockage is location, is to visually inspect each of these locations.
Make sure the machine is switch off and unplugged from the wall when doing these checks.
Further instructions on checking for a blockage, including a step-by-step guide, can be found through the below resource.
The user manual
Don’t worry if you don’t have a physical copy of your machine’s user manual, a virtual copy of it can be downloaded from the local website.
Using the Guides and manuals link, select your machine from the options available and navigate through the page until you reach the ‘User manual’ section. Click on it to begin the download.
Once downloaded, simply view the instructions on blockages.
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Online Support
Dyson’s online support enables users to not only troubleshooting potential issues with their machine(s), but offers a host of useful content, such as the steps to follow should there be a blockage.
Using the Guides and manuals link, select your machine from the options available and navigate through to the ‘Troubleshooting’ page. Here you will find a host of selectable options designed to support you and your machine.
YouTube
The Dyson YouTube channel hosts a vast amount of content that can support on this process. As well as those that provide tips on using, maintaining, and getting the best out of your Dyson machine. Simply use the on-screen search option or navigate through the playlists to start viewing these.
If you still need help, feel free to post a question to our wider community. The best place to do this is in our Ask the Community forum.
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