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Maintaining your machine

Keep your air treatment machine performing at its best. Post questions about machine maintenance here.

  • 28 Topics
  • 96 Replies

28 Topics

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digivexedNovice Member
posted in Maintaining your machine

High Pitch Sounds Dyson Purifier Cool Formaldehyde TP09

This is my second purifier TP09, as I returned and replaced the original due to the intermittent high pitch squealing sound that it produces and now the 2nd model is doing the same thing.  I've researched the community as well as a few other online communities and it concerns me that many people have this same issue and it has not really been addressed as to why and what is the cause.  I do not want to visit a repair center as I've stated that is my 2nd machine and therefore it's not an isolated issue.It seems to me that there is a flaw in the design that is not being addressed.  It doesn't make sense why it works perfectly fine until it doesn't.  If I change the setting from Auto to a number less than 7 I can hear the high pitch sound loudly, 7 - 10 and it can not be heard that much due to the wind speed overpowering however that is not an appropriate sound level to hear all day and after running at that speed for long enough the high pitch starts up again.Many people are attempting t

15
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9 days ago
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Rachel72New Member
asked in Maintaining your machine

Anyone know how I can take my dyson cool fan apart?

Hi i have the old blue type dyson fan does anyone know how i take it apart to clean it please as its full of dust and making a funny noise 

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F
11 days ago
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BillypNew Member
asked in Maintaining your machine

Purifier Humidifier - issues galore - Advise wanted!

Says it’s obstructed but it’s not.  says it’s empty, but it’s full. No obstruction. Ran a deep clean cycle last month. Nothing has worked since then. Yay! (Moderation Edit - Tags Added/Title Updated)

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Jodey
Community Moderator
12 days ago
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CKPNovice Member
posted in Maintaining your machine

Dyson Purifier Humidify & Cool Formaldehyde

Dyson Purifier Humidify & Cool Formaldehyde and the humidifier stopped working after a month of use. The water tank is full, it’s water level does not change even after running continuously for 24/7 on the 70% humidity setting. The humidity doesn’t exceed 53% while on the 70% humidity setting. The room size is tiny “10’2” X 13’. ”I ran a deep cleaning cycle with no change in the humidifiers status after the cleaning cycle. I purchased this Dyson Purifier Humidify & Cool Formaldehyde product primarily for the humidifier function. All I have now is a very expensive paper weight fan. I am extremely disappointed with this purchase! (Moderation Edit - Tags Added)

2
C
17 days ago
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MRoskeNovice Member
asked in Maintaining your machine

PH02 Alerts flash by too quickly - What to do?

My PH02 is intermittently flashing the triangle with exclamation point alert. If I have the app open I get a pop up but it goes away before I can read it.   Is there a way to go review old alerts? Or to make them latch until I acknowledge them? I would really like to know what’s happening with this one so I can fix it. 

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Jodey
Community Moderator
17 days ago
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Shirley DavisNew Member
asked in Maintaining your machine

Help untighten the screw on a Dyson remote

Screw on dyson screw is too tight on the remote  (Moderation Edit - Tags Added) 

1
E
21 days ago
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AloirogNew Member
asked in Maintaining your machine

Dyson Purifier Humidifier - 150g of citric acid

Hello, I am about to perform deep clean cycle and requires 150g of citric acid, how many cups is 150g equal to?

3
F
1 month ago
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cwturnerNew Member
asked in Maintaining your machine

Purifier - Filter Status Issue?

I have two air purifiers, a Dyson Pure Cool Link and a Dyson Pure Hot+Cool.  The Cool Link, which I purchased in November of 2020, shows me the filter status in the app.  Currently, I still show 11% life on that original filter.  However, the Hot+Cool, which I purchased in April of 2022, just shows 0%, which cannot be right.  It’s as if it does not even recognize that there’s a filter in there.  In the app, the “Continuous monitoring” switch is in the “on” position, but the “Filter management” section, is just “grayed out” and does not respond.  Any suggestions on how to correct that? (Moderation Edit - Tags Added)

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C
1 month ago
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SamanthaChanelRookie Member
asked in Maintaining your machine

Filter Stock - Australia

I’ve been trying to get a replacement filter for almost 18 months and they seem to be redundant now. I’m in Australia, and I don’t want to buy an imitation/inferior filter. (Moderator Edit - Tags Added, Created Question)

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S
2 months ago
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alexmulholRookie Member
asked in Maintaining your machine

Purifyers stopped humidifying after filter replacement

Hi, I have two purify and cool machines that I run constantly in the winter. They were both working fine until they indicated that (first) deep cleans and (then) new filters were required. I did the cleans and then replaced the filters. Now they are indicating that they are humidifying but the water tanks remain full despite the room humidity being well below the set level (70%).  Has anyone else experienced this issue after replacing the filter? Thanks.

3
C
2 months ago
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JeffsairNew Member
published in Maintaining your machine

Air Purifier filter change - We're so glad we did!SPOTLIGHTED POST

Make sure you change your air filters. My wife purchased an air purifier in September 2020 for her classroom and it finally was down to 10% so we changed the filter. Wow! I wish I would have changed this sooner. I’m so glad she had this to protect her. 

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Stuart
Dyson Community Manager
2 months ago
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TimmyNew Member
posted in Maintaining your machine

Heat fan AM04 - Spare parts

Does anybody know where I can get a replacement element for my AM04 fan Heater, help(Edited by moderator – Tags added) 

1
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3 months ago
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ChrisNorwichNovice Member
posted in Maintaining your machine

Blown Fuse on Pure Hot and Cold

Just the title really, I went downstairs to find my Pure Hot and Cold had been turned off. I pulled out the plug and there was a black mark at the socket and the fuse part of the plug didn’t look right. I’m no electrician but I’m guessing this is a blown fuse. Pics below. I’m just posting for some help and to figure out what my options are. I purchased it directly from Dyson on 25 November 2020. Thanks  (Edited by moderator – Moved to a new category)

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3 months ago
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Mattgarty89Rookie Member
asked in Maintaining your machine

Combined Vs Dual Filter - Purifier Display

Hi guys, I have a hot and cool air purifier that is about 3 years old. The design for the hepa and carbon filters has changed. Ive changed the filters to the new style but now i get this error message which flashes in the dark where my daughter is sleeping. Anychance how to keep it off? I have changed the display page multiple times but it reverts back to this screen. Any help plrase? (Edited by moderator – Tags added/Title amended/moved to relevant category) 

3
C
4 months ago
G
GraceWoodSilver Level Contributor
asked in Maintaining your machine

DP04 - Warning Screen

Hi, Does anyone know what this warning screen means? I’m trying to help a friend identify what it is, but I can’t find any information online. DP04 - WarningThank you. Grace.

2
C
4 months ago
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drillsgtjNew Member
asked in Maintaining your machine

Filter replaced - Still showing as required

I replaced the filters on my air purifier with heat but it's still showing I need to replace them. I have unplugged and plugged back in to no avail. 

2
K
6 months ago
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sllpm8Rookie Member
asked in Maintaining your machine

DP04 Maintenance

My DP04 HEPA is starting to produce a high frequency sound on speeds 1-3 and it’s been getting worse over time. Is there a way to fix this issue? I’ve had the unit for a little over a year so it seems very premature to have to replace it. (Edited by moderator – tags added)  

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Stuart
Dyson Community Manager
7 months ago
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mazmeer2New Member
asked in Maintaining your machine

Dyson Air Purifier TP04 exterior turning yellow

My dyson TP04 white plastic exterior turning from white to yellow right now. Is there any solutions to turn back it back to white?Appreciate your helpThank you(Edited by moderator – Tags added) 

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Stuart
Dyson Community Manager
8 months ago
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AmyG201New Member
asked in Maintaining your machine

humidifier tank in summer

I don’t need the humidifier in the summer months.  Can I leave the tank empty and the humidifier setting turned off or is there a better way to keep the machine in its best condition while not in use?(Edited by moderator – Tags added) 

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kellym
Community Moderator
9 months ago
I
ikeman624Rookie Member
asked in Maintaining your machine

Is it safe to have Dyson HP04 running 24/7?

Hi everyone,I Just got the HP04 and placed it on the Master Bedroom & have been using it since the day it was delivered. This triggered the question if running the Humidifier 24/7 set to 40% and the Purifier in Auto Mode will damage my HP04; granted that whenever the Air Quality settings have been reached my HP04 goes into Standby Mode; still I’m concerned that not turning off my damage it. What is Dyson recommendation on the continuous and/or uninterrupted usage for the HP04? Is it Ok to not turn it off? Should i just limit the usage to 12 hours intervals per day?Thank you all in advance for your help and input.Cheers!(Edited by moderator – Tags added)

4
kellym
Community Moderator
10 months ago
G
GraceWoodSilver Level Contributor
asked in Maintaining your machine

Air Treatment - Filters - Lifespan / Expiry

Hello, How long are my filters meant to last? Thank you.

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1 year ago
E
etrainNew Member
asked in Maintaining your machine

Filter Upgrade - Combined filter vs duel use - Not represented in the IOS app

I own a Dyson Pure Cool. Since Dyson has done away with producing 2x seperate filters for this model (HEPA and Carbon Filter) and have amalgamated both into one filter.This change has not been implemented into the IOS App, specifically when you click on the cog icon top right and go into the ‘your machine settings’ then scroll down to ‘Air’ heading and click on ‘Filter management’…..the app still shows the device as having seperate filters, which by the way you need to reset filter life on each one. Even though as mentioned it is now only one filter. Will this be changed? There is also the heading ‘using your machine’ that also refers to 2x seperate filters that needs to be changed.(Edited by moderator – tags added)

1
Stuart
Dyson Community Manager
1 year ago
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Delosk8New Member
asked in Maintaining your machine

what this icon means? ph01 won’t start deep cleaning cycle

I did follow my dyson app tutorial about deep cleaning, but all I get is this on the screen :/can anybody help? That’s what happened (Edited by moderator – tags added) 

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DavidTaylor
1 year ago
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ssnewlinRookie Member
asked in Maintaining your machine

deep clean cycle stuck

I am trying to run a deep clean cycle but the timer is stuck on 56:20 with flashing orange button and sometimes the time moves to a lower number (example 55:15) but then jumps to a higher number (example 57:10)I removed the water tank and dried the top.  When I replaced the water tank it did count down 4 seconds from 56:24 to 56:20 and then stopped again.(Edited by moderator – Tags added and converted to Question) 

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Stuart
Dyson Community Manager
1 year ago
K
KaysuezNew Member
asked in Maintaining your machine

Air Purifier Always Shows Severed Air Quality

We have a Dyson Pure Cool in our little bedroom. The machine is only 2 years old and always shows severe for air quality. We just bought a new filter for it but still shows the same.  See above.  It seems that either a) the machine is unable to accurately gauge the air quality or b) it is unable to clean the room.  Please advise what we should do. We’re both working professionals and don’t have time to run around to Dyson repair shops. We’ve done this with our Dyson vacuum which seems to break every other month. (Unfortunately haven’t had much luck with this company).  Thanks in advance.  

2
kellym
Community Moderator
1 year ago
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