Dyson Purifier Humidify & Cool Formaldehyde and the humidifier stopped working after a month of use. The water tank is full, it’s water level does not change even after running continuously for 24/7 on the 70% humidity setting. The humidity doesn’t exceed 53% while on the 70% humidity setting. The room size is tiny “10’2” X 13’. ”I ran a deep cleaning cycle with no change in the humidifiers status after the cleaning cycle. I purchased this Dyson Purifier Humidify & Cool Formaldehyde product primarily for the humidifier function. All I have now is a very expensive paper weight fan. I am extremely disappointed with this purchase!
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Hello @CKP
We’re sorry to hear that you’re having some trouble with your Purifier Humidify+Cool Formaldehyde. This article here may provide you with some insight: My Purifier Humidifier water tank level isn’t decreasing, what can I do?
Further to that point, the machine can reach 70% humidity, but getting to this target depends on environmental conditions like the size and ventilation of the room, and the relative humidity of the surrounding air. Even when the machine is working properly, it can naturally be harder to reach a target humidity if the air is relatively dry to begin with, if it’s an “open” environment where non-humidified air is flowing in, etc.
If you need further support after this, please get in touch via our WhatsApp channel and one of our team will be happy to discuss the next steps. To do this, simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and select ‘Start a WhatsApp conversation’.
If you'd prefer, you're welcome to call the Dyson Helpline to speak with our experts directly. You can find their number in the ‘Contact us’ section of the page.
Best wishes,
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