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50 Posts

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alphaRookie Member
asked in General discussion

Dyson v15 not powering on

I bought the Dyson V15 Detect Absolute vacuum Hepa gold: https://www.dyson.com/vacuum-cleaners/cordless/v15/detect-absolute-hepa-goldI have tried to turn this on, by charging the battery till full, but the LED display will not show up. I have tried a lot of the solutions people suggested, but seems like this is a faulty device. Has anyone experienced something similar?

2
A
19 hours ago
C
chienwuenNovice Member
posted in Controlling your robot

Dyson 360 Vis Nav - Software error

I've had a bad few days. Several software errors today already. I'm starting to think I got a faulty machine. 

15
E
2 days ago
J
Jane KimNew Member
asked in Maintaining your robot

How can I get Dyson Heurist 360 Tank track defect fixed?

Hi,I received Heurist 360 as a wedding gift from my old good friend living in Spain.But after trying out the robot for 1-2 times it started to move in circle in one place.I searched google and found out that our robot has tank track defect.One wheel goes well but the other side belt is not getting the power to move. I am currently living in Korea where Dyson robots are yet introduced so cannot the get appropriate service from Dyson service center…Since Dyson products are not cheap products I don’t want to go to any private service centers.I really want to get this fixed and use. Can anyone help me get this fixed?  

2
DavidTaylor
4 days ago
A
andy1955New Member
asked in General discussion

Dyson Robot (Vis Nav) - When will it be available in the UK?

Can anybody tell me when this will be on sale in the UK? 

2
Stuart
Dyson Community Manager
7 days ago
S
sfo78Novice Member
asked in Maintaining your robot

Dyson 360 vis nav - Runtime help

Hello together, have several questions.first, the battery life. The Dyson is fully charged, starts to clean, after not even 15 minutes it returns to the station and charges. After charging, he goes again, but after not even 3 minutes, battery dead again. So I do not manage to clean a room!then I wanted to reset the Dyson today as described in the description. LED panel pressed, but the menu delete data, does not appear. It comes only switch off, update via USB stick and cancel.What could I do?

5
J
Bronze Level Contributor
11 days ago
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Dunchh150Rookie Member
asked in General discussion

Dyson 360 Robot - Brush bar Compatibility.

Hi everyone. Does anybody on here know if the two robot vacuum cleaners share the same brush bar. It’s only in stock with the newer model. Unfortunately I need one for the original one. 

2
D
12 days ago
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PascalNovice Member
asked in General discussion

Dyson Vis Nav unable to locate dock - Help!!

My 360 Visnav tells me to return to dock but it’s on the dock.  Called Dyson they said it maybe a faulty dock.  I now have to return the dock before they’ll send another one out.  I understand if it was the actual matchine.  It’s a bit of plastic not even the power cord! Disappointing!

6
J
Bronze Level Contributor
13 days ago
K
kimsloweNew Member
posted in General discussion

Awful Customer Service - Feedback on recent experience (September 2023)

Sent back my hairdryer which was still under guarantee to Dyson for a repair to be told it had to be replaced and that I would have to pay £99 for a refurbished machine.  I sent Dyson Customer Services proof of the warranty by WhatsApp 4 times (the only method of delivery  they would accept) which was very difficult for me as I suffer from motor neurone disease.  They dismissed my disability out of hand!  I cannot understand why their customer services team cannot read the proof of guarantee I sent them.  Very bizarre.All in all, I have found their customer services to be arrogant, ill informed and far too lazy to read the whole thread of a conversation.  New comments to a conversation are responded to each time by someone different and they repeatedly ask for the same information to be sent before ignoring it.Has anyone else had problems with this horrible company?

2
C
16 days ago
A
AnotherMikeNew Member
asked in General discussion

Are the Cordless Batteries interchangeable between models / generations ??

I have a DC44 Animal and all the accessories plus a couple of duplicates (I bought a partial DC44 system at the local thrift store after my DC44 power unit stopped feeding battery power to the power head) .  My working DC44 vacuum head recently broke…A replacement on eBay is about US$50, or I could spend some quality shop time and repair it…but... My friend has an extra Dyson V8 with a dead battery and limited accessories. Are the DC44 and V8 accessories and battery interchangeable?  My DC44 battery is almost new.He's willing to give me his V8.... is it worth driving across town to pick up his?Or are the accessories completely incompatible?   Looking at Dyson 44s and V6s on eBay the accessory connection looks the same…I’m retired and on limited income..  consolidating two Dysons would be a simple solution and would minimize ewaste. Thanks in advance for any help… 

2
J
Bronze Level Contributor
18 days ago
K
Bronze Level Contributor
KaelanBronze Level Contributor
asked in Maintaining your robot

Can you have multiple Chargers for the Dyson Vis Nav?

Can you have multiple Chargers for the Dyson Vis Nav.  

1
Jack C
Dyson Community Manager
24 days ago
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tattlerRookie Member
asked in General discussion

Dyson 360 Eye connection with MyDyson app failed

Hi I got the 1st gen Dyson 360 eye from a friend who did not want to use it any more after he moved to a new apartment that is too small. However he did not remove the vacuum cleaner properly in his MyDyson app and now I cannot connect to it using MyDyson app.I also tried the troubleshooting procedures to download the enable, disable and reset wifi config but it never worked! I still cannot connect and use the vacuum cleaner using MyDyson app. Is there another way to factory reset the vacuum cleaner? It has still the old configs and map so the vacuum cleaner pretty useless to me if I can´t get it to connect to MyDyson.The connection always hangs at step 3 in Confirming Connection and never succeeded! Please see screenshot… can someone from Dyson support help me reset the robot using other means? Thank you so much! I already tried this step very close to the router and wifi access point to no avail! Restarted all router and wifi APs and it still does not work. Other wifi devices have no

6
T
24 days ago
K
Bronze Level Contributor
KaelanBronze Level Contributor
asked in Scheduling, mapping and zoning

My Dyson Vis Nav is having some weird Mapping Glitches - Suggestions welcome.

It seems it didn't line up the dirt spots correctly with the Door way and Kitchen area. 

4
E
28 days ago
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DTanNovice Member
asked in General discussion

Dyson V7 Motorhead - shuts down on MAX mode - Recommendations on next steps welcome

Hi everyone! Just wanted to see if anybody had same experience with their Dyson V7 Motorhead. Basically purchased one a few years ago, and encountered problem with it probably a year in when the vacuum would shut down completely when using the MAX mode. For reference, the V7 had 2 modes you can toggle between: Powerful mode – for longer suction – and MAX mode, for stronger suction. Did all the trouble shooting tips but to no avail. Thought maybe it was a battery problem?Did not call Dyson support for this - basically because- it was out of the 2 year warranty already and-my husband did some tinkering with port where the quick release tools attached (which probably invalidated any Dyson warranty to smitherins!) So yeah, anybody had same problem with the V7? Im asking coz been meaning to buy new one but those available were again the V7 and V8 (the others were too expensive for my budget). Im worried the same thing happening again and just needed to know where we went wrong in terms of m

2
Charliebrown
Bronze Level Contributor
1 month ago
M
Matt JamisonRookie Member
asked in Controlling your robot

Dyson Robot - How do I see the House Map with the Robots Current Position on it.

How do I see the House Map with the Robots Current Position on it. 

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Charliebrown
Bronze Level Contributor
1 month ago
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Matt JamisonRookie Member
asked in General discussion

My Robot Can't find the Dock (Vis Nav)

Please Help

4
K
Silver Level Contributor
1 month ago
K
Bronze Level Contributor
KaelanBronze Level Contributor
asked in General discussion

Day 1 - Dyson Vis Nav Shaved down half its wheels because it got stuck under my chair while cleaning. Next steps?

 Vis Nav for 1 Day and its already Shaved down half its wheels because it got stuck under my chair while cleaning.

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Stuart
Dyson Community Manager
1 month ago
A
AustinNew Member
posted in General discussion

Anyone having luck with US escalation? i don't

I bought the airwrap. We all know how expensive it is. Used ones didn’t work then tried one more still no success. Was on phone for one hour 49 minutes. The rep tried to connect me with Marisa who happened to be a team lead. I was put on hold multiple times but no one would say a word on the other end. It was impossible to believe they couldn’t hear me. It was done intentionally so I would give up. Finally it sent me to a survey. Next day I get an email from Michael that I will be offered 20% discount on original pricing as a good gesture to help with what I went through also stating I will get a return label. Then a email from Marisa as well. I sent all the information I was asked to provide and screenshot of what I like to get in exchange. As of today no news or a shipping label. How hard is it to take time to help a customer and honor what is promised? I’ve never ever faced such issues with any product or company on a return such as this 

1
Teanna.Cannon
Community Moderator
1 month ago
J
JppNovice Member
asked in General discussion

Dyson Robot 360 Eye - No password sticker?

My machine went in for repair and has been exchanged - great, but I’ve had one supplied that seemingly has no sticker on the main chassis, alongside the dust filter at the front, behind the filter around the battery area, and doesn’t come with an instruction manual. Is there no way to establish which password to use?

5
J
1 month ago
K
Bronze Level Contributor
KaelanBronze Level Contributor
asked in Setting up your home

Dyson Vis Nav Spec Questions

1. What's the Dyson Vis Nav Air Watt for the Low, Medium and High settings.2. Is the Dyson Vis Nav Able to use the 5Ghz Band3. Does it have TOF sensors on all Sides. FRONT SIDES AND BACK4. Can it be controlled locally on wifi without talking to the internet.5. Are there any IFTTT commands like clean a specific room. 

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J
Bronze Level Contributor
1 month ago
K
Bronze Level Contributor
KaelanBronze Level Contributor
asked in General discussion

Purchase advice - Will the Dyson 360 Vis Nav be updated to Matter/Matter V2?

Hi Dyson Support Team and Dyson Users,I am interested in purchasing the Dyson 360 Vis Nav robot vacuum, but I would like to know if it will be compatible with Matter once the Matter V2 specification is released.

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Stuart
Dyson Community Manager
1 month ago
J
JppNovice Member
asked in General discussion

360 Eye fault 11.6.-1 : what does this mean?

I've owned another 360 since 2018 whilst I worked at Dyson and recently found another on eBay. It's throwing this fault code and flashing red lights. Any ideas how serious this is (ie is this a dud)?

5
J
1 month ago
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MaiaraRookie Member
posted in General discussion

Extremely poor customer service - Feedback

I have had the most terrible experience with Dyson - both the customer service and the machine itself. After two years of use (and of course after the warranty was valid), the button started failing, so I couldn’t really vacuum anymore. After calling several times and trying the WhatsApp customer service, they told me the problem was with the battery and I needed to buy a new one. However, it was out of stock. Nine months (!) later I was able to buy one (not because I got a notification from the website that it was available, I actually had to go in and check from time to time). First, I didn’t get any delivery information, and just got an email from UPS saying they tried to deliver but were unsuccessful and therefore they returned the product. So I had to make a new purchase, which this time arrived, but guess what?! The problem wasn’t the battery. I went into the website to fill out the return form and it’s been 4 days and I didn’t get my return tag, I haven’t received the refund for

2
M
1 month ago
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jwisemanfloor to set upRookie Member
asked in Setting up your home

Dyson Robot (Vis Nav) - How to change language?

My finger slipped from English to German and now I cannot find how to change language and cannot proceed. I have trouble bending over to see the LED which is why I bought the robot.

3
Stuart
Dyson Community Manager
1 month ago
L
LoweyNew Member
posted in Scheduling, mapping and zoning

Dyson 360 Vis Nav mapping - Feedback

Hi All, I been running a new robot vac for a week now and I’m bewildered by the cleaning pattern the device uses. It can be almost random at times amd seems very inefficient (which is very anti-Dyson). The edge cleaning is also hit or miss. At times it does small sections of long edge runs which tells me that it can’t follow an straight edge well. I’m generally happy with the purchase but I do feel the Australia and Japan are being used as a test market to dial in the logic controlling the unit. Australian’s and Japanese are less likely to complain out loud and have a high disposable income - the perfect market to bed in a new piece of equipment. Interested to hear others (and Dyson’s) feedback on the cleaning pattern. Does it learn? Will it become more efficient over time?

1
D
1 month ago
A
amandaclarkNew Member
asked in General discussion

Will my EU Model Dyson Airwrap work in the UK?

Hello! I bought a Dyson Airwrap in Germany (Eu Model / plug) and am going to London (UK) for a holiday. Can I use my Dyson there with an adapter? Have searched the internet far and wide and find no answers.. Please help :) 

2
B
Bronze Level Contributor
2 months ago
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