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74 Posts

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Ambika SudNew Member
posted in General discussion

DO NOT BUY - Dyson Corrale straightener (Suddenly stopped working and support offered no solution)

"Hello everyone,I'm extremely disappointed with Dyson. I purchased their hair straightener in 2021, and it suddenly stopped working last week, displaying the "too hot" icon. Despite being a high-end product, it only lasted three years with minimal usage.To make matters worse, the two-year warranty has expired, and Dyson support refused to repair or offer any solution. Instead, they suggested I buy a new straightener for $500. I'm shocked that no one can even assess the issue or provide repair options.As a customer who has also invested in a Dyson vacuum and Airwrap, I expect better service and product reliability from a company that charges premium prices. I'm worried that my other Dyson products may also fail unexpectedly."Sharing my experience so other people don’t regret their purchases…..

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13 hours ago
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elgNew Member
asked in General discussion

Hair Dryer Failure

Expensive hair dryer stopped working two months out of warranty.  Called customer service who kept me on the phone for 40 minutes and then told me to go to a local Dyson service center. They told me they’ve never seen a problem like mine and they think the power cord needs to be replaced and they don’t have the capability to do it. They said they might be able to later in the year and in the meantime offered me $150 “toward“ a refurbished machine. I found refurbished machines on the Dyson site for $350. So after spending $400 on a hairdryer, I now have to spend another 200 to get a used machine if I still want this dryer . Definitely the classic case of pouring good money after bad. I will go spend that money on another brand first. Very disappointed. Dyson should just send me a refurbished dryer in exchange for mine since they will ultimately fix it and resell it for near the original cost.  By the way, why do they have so many refurbished hairdryers? Because the product is deficient!

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3 days ago
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CurlyBeeNovice Member
asked in Scheduling, mapping and zoning

How to get 360 Vis Nav to vacuum toe kicks under cabinets?

I am having a problem getting the 360 Vis Nav to actually vacuum the “toe kick” under kitchen cabinets.  It is completely ignoring them.Could re-mapping help?  Can I only re-map the kitchen area and not the whole house?  The Roomba had a little “whisker” that would extend out and sweep these crumbs completely.   

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4 days ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion

Dyson 360 Vis Nav™ robot vacuum - software release RB03PR.01.08.002.4054News

Our latest software release for the Dyson 360 Vis Nav™ robot vacuum (RB03PR.01.08.002.4054) includes the following updates:Learns and prioritises high dust areas:Makes them a priority and automatically increases suction.Cleaning and reliability improvements:Smoother motion. More accurate dock detection and navigation.Better experience:Battery level displayed on the main menu. Mapping and zoning guidance for new owners.To make sure you’re always fully benefitting from the latest software and features, we’d recommend enabling automatic updates for your robot within the MyDyson™ app. Updates will then occur when your robot is inactive, docked, and connected to Wi-Fi. To see if your robot’s software has already been upgraded, check for update RB03PR.01.08.002.4054 in your robot’s settings within the MyDyson™ app.

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Nibbana108
5 days ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion

Dyson 360 Vis Nav™ robot vacuum - software release RB03PR.01.08.001.3325

Our latest software update for the Dyson 360 Vis Nav™ robot vacuum increases your robot’s run time and improves reliability: Robot cleans 10% faster and run time increases by up to 30% in Auto mode. More reliable dock returns. New alert when sensors are dirty. Run time is now shown on the LCD screen. You can also 'skip the current zone' during cleaning.  To make sure you’re always fully benefitting from the latest software and features, we’d recommend enabling automatic updates for your robot within the MyDyson™ app. Updates will then occur when your robot is inactive, docked, and connected to Wi-Fi. To see if your robot’s software has already been upgraded, check for update RB03PR.01.08.001.3325 in your robot’s settings within the MyDyson™ app. 

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6 days ago
yamesblunt
yamesbluntRookie Member
posted in Controlling your robot

Increase Vis Nav Dockingprocess with using the LED Ring

I got a really god idea for the docking in issues! That would change a lot!That idea was also sent to UK after I discussed the solution with my Vis Nav Professional. I hope it will find a way into the VisNav Settings. The IdeaCreate a toggle to switch on the LED Ring when the Vis Nav is on its way to the docking station and in the docking process. Make sure that the setting is NOT in linked to the brightness of the room- just turning on the LED lights. Here is why and how I found it as a solution.My Vis Nav and also my old 360 Heurist got always issues with docking in, no matter if it was day or night, sunny, cloudy or with lightbulbs. I got an iPhone 12 Pro Max. I switched on the flashlight and positioned it behind the Robot while it was docking in, but got issues to find the dockingstation. The reason was, I hoped that by improving the light conditions the robot will lern how to dock in better in the future…. BUT I found out that EVERYTIME I placed the iPhone-Flashlight behind the Ro

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yamesblunt
7 days ago
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CurlyBeeNovice Member
posted in Scheduling, mapping and zoning

Mapping issues on the 360 Vis Nav

I’ve had a Roomba in the past and hated it, so I was excited to finally get a Dyson, having bought my first Dyson vacuum in 2006. I expected the mapping on the Dyson to be top notch.  Last night, I mapped our home, and this morning I tried creating a map. Our home has angles, so not everything is on a 90-degree layout.  There is no way for me to put a separation at a 45-degree angle. Rotating the separation is only at 90-degree angles. With the Roomba, we could isolate our kitchen for a daily cleaning, but there is no way to do this without adding 45-degree separators.  This also means that our cleaning routine over FIVE AND A HALF HOURS to clean the living room and kitchen together?  Dyson, will you be adding the ability to create 45-degree angles in the software? If not, this vacuum is completely useless in our home.  Here’s the Roomba map with angled zone dividers: 

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10 days ago
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frickhelmNovice Member
asked in General discussion

Dyson 360 Vis Nav laser sensors

Hello,since your robot has a class 1 laser categorization that for whatever reason no reviewer is aware of i want to know if all the additional sensors are laser class.From what i can tell and the looks they all are but i want to be sure that your long range wall tracking sensor is actually a 1D LDS.Thank you

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Jack
Dyson Community Manager
11 days ago
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TareefNew Member
asked in Scheduling, mapping and zoning

dyson 360 vis nav skipping rooms

hi all,I got the robot recently and let it map my 90 square feet flat. The map looks ok but I am having a problem getting the robot to clean 2 specific rooms (bed room and kitchen)  when I tell the robot to clean all, all rooms will be cleaned.When I ask the robot to clean the living room or the bedroom only it refuses. The robot basically undock, move few cms and then return back to the dock saying it couldn’t find the rooms. i deleted the map and created a new one. now the robot can clean the living room on it is own but still refuses to enter and clean my bedroom.  if I remove the bed room divider and include the floor with the bed room it also works but this is stupid.  any ideas ? With my precious robots (Roomba and roborock) I didn’t face such issues :(.   

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13 days ago
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TareefNew Member
asked in Scheduling, mapping and zoning

dyson 360 vis nav skipping rooms

hi all,I got the robot recently and let it map my 90 square feet flat. The map looks ok but I am having a problem getting the robot to clean 2 specific rooms (bed room and kitchen)  when I tell the robot to clean all, all rooms will be cleaned.When I ask the robot to clean the living room or the bedroom only it refuses. The robot basically undock, move few cms and then return back to the dock saying it couldn’t find the rooms. i deleted the map and created a new one. now the robot can clean the living room on it is own but still refuses to enter and clean my bedroom.  if I remove the bed room divider and include the floor with the bed room it also works but this is stupid.  any ideas ? With my precious robots (Roomba and roborock) I didn’t face such issues :(.   

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13 days ago
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ap.New Member
asked in Scheduling, mapping and zoning

Scheduling - power levels per room

When setting on-demand room cleans, you can set the desired power level per room.  When scheduling cleans, the power levels are not available to be set for each schedule, and default to whatever was last set on the on-demand clean for each room.  Is there a way to define a schedule for a day/time, and selection of rooms, where you can set a specific power level? It would be great to be able to set a clean on quiet at an early hour, only for specific rooms. Then have the power level on auto when it’s not early morning, and on a different day.In the scheduling configuration, I can choose a level for the entire home, or individual rooms, but not rooms and power level per room. In the on-demand window (Select zones to start cleaning), I can select desired rooms and their required power level. The power level values chosen here persist for each room in all schedules, until changed. The only way I can get this to happen, is to remember to update the power levels between schedules…which provi

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14 days ago
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SjenkinsNew Member
asked in Scheduling, mapping and zoning

Multiple Floors Maps Docks

Have a new vis and have multiple floors & a sunk living room. How best to think about getting more than one dock versus moving robot & dock?  Any pros/cons beyond the obvious? Also how does the unit know where it is? Just based on what area / map you tell/schedulel it to vacuum?

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Jack
Dyson Community Manager
16 days ago
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mikodelNew Member
posted in General discussion

TRIANGLE ADAPTOR for low reach floor tool, DC17

My old DC17 is still chugging along, full steam.  One of the best purchases ever, probably 15 yrs ago or longer.The cracked ‘triangle’ adaptor for the low-reach floor tool, however, finally gave up the ghost after years of survival, thanks to a zealous GorillaTape job.  I ordered a replacement from a source called vacuumdirect.com… DO NOT USE these people.  Vacdirect.com is one of those companies that will ship out anything, regardless of whether or not it’s correct.  The’re the parts equivalent of having a ‘warm body’ on the end of a support line who has zero knowledge and a bad attitude, lol. Adaptor trianglePart no. 907036-03 What I did find was a source for this adaptor on Fleabay.  It hasn’t arrived yet, but I will update when it comes. Dyson’s ‘contact us’ page has only social media links, no email.  But they do have a phone, CST zone.  I haven’t called… they’re just gonna say they don’t make it anymore.If you’re gonna build a product of this high quality, that seems to last ‘for

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18 days ago
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Bronze Level Contributor
MorcmanBronze Level Contributor
asked in Scheduling, mapping and zoning

How to delete false detected rooms from the map

Hi there,I am a really confident dyson 360 vis nav user, but something bothers me. Sometimes the robot detects new rooms which arent there. Unfortunately those rooms are permanently added to the map right away. Is there a way to delete those without re-mapping the whole house over again?As you can see in the screenshot it has discovered a “new room” next to the utility room which does not exist. It also has added some weird shapes to the living room on top. How to delete these? Those lead the robot to a inefficient navigation. Thanks!

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Bronze Level Contributor
1 month ago
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tem.nikitinNew Member
asked in General discussion

My Dyson 360 Vis Nav is not working. The logo on the display is lit and nothing else.

Our latest software release for the Dyson 360 Vis Nav™ robot vacuum (RB03PR.01.08.001.3325). The robot was unable to update via the app to version RB03PR.01.08.002.4054. The connection with the application has been severed and we cannot connect again. For the second day, the robot's logo display is on and a slight noise is heard. Nothing else can be done. Clicking on the display with the logo does not happen. What to do?

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Jack
Dyson Community Manager
1 month ago
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FrenchBaguetteNovice Member
asked in General discussion

Software updating this morning, changelog ? - RB03PR.01.08.002.4054

Hey, This morning I received the following firmware update on my 360 vis nav : RB03PR.01.08.002.4054 Is there any changelog / list of improvements for that new firmware ? :) Maybe @Jack can help ? Thanks !

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1 month ago
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VictoriaSRookie Member
asked in General discussion

Why won't my Dyson 360 Vis Nav robot return to its dock?

Hi. We have just bought a Vis360 but it can’t seem to dock. We have followed all instructions correctly . It goes back to dock and then manoeuvres round it but doesn’t connect up until battery dies l!! Please help 🙈(Moderation edit - title updated)

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1 month ago
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doogleberryNew Member
asked in General discussion

Why isn't my Dyson robot returning to its dock?

Hi,  I’ve had the Vis Nav for nearly a week now, and it astounds me how something so expensive could be so bad. I live in a 60m2 flat, and it hasn't been able to complete a clean of the entire place on 3 attempts, regularly gets lost and returns to base. This morning, while attempting another clean, it did two rooms, then went to base. I tried again with the two zones it missed; it cleaned one and decided it didn’t want to bother with the other. Now, I'm trying to clean the last zone, but it won’t even leave the dock. What should I do?Is the firmware going to improve?Should I just return it now?(Moderation edit  - title updated)

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1 month ago
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jonny5New Member
asked in Maintaining your robot

Custom Dyson Wraps

We have just received our Dyson Vis Nav and in addition to this we have had for around 10 years a Husqvarana Automower. One of the things the kids love is that Husqvarna sell “Wraps” for the lawnmower so you can turn them from a boring lawnmower into a Ladybird. Just wondered if anyone has seen this done for these robots as yet? 

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Jack
Dyson Community Manager
1 month ago
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baskfrNew Member
asked in General discussion

MyDyson App Not Recognizing My Device

Hello,Following the highly anticipated launch of the Dyson 360 Vis Nav in France last week, and after receiving it, I am encountering an issue: the MyDyson app does not recognize the device.I have attempted to connect it using my iPhone, iPad, and even an Android smartphone to no avail. Despite the device clearly emitting a Bluetooth signal.It seems the issue lies with the app. Are there others experiencing the same problem?The only solution offered by customer support (which is, by the way, very poor) is to return the device for a replacement within one week. However, this likely won't resolve the issue since the device is emitting a Bluetooth signal, indicating that the problem stems from the app.I find it unacceptable to sell such an expensive device and offer such subpar customer support. At this price range, Apple provides much better service. It's baffling.

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Jack
Dyson Community Manager
1 month ago
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frickhelmNovice Member
asked in General discussion

Dyson 360 VIS Nav airwatt rating

Hello, What are the airwatt ratings for each cleaning mode? I only found the 65 AW rating that is linked to the boost mode, right?  

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1 month ago
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EamonnNew Member
asked in General discussion

Dyson 360 Vis Nav - 3 weeks and getting a software fault 17.11.-1

Hi I have had my robot for 3 weeks and everything was going well up to yesterday when the unit starts to have errors and needing attention. The first 3 weeks were perfect and no issues occurred at all. This morning got an error message on my machine - serial number F6C-UK-SGA0326A. Error code is 17.11.-1 Please advise how to fix the machine. I am at work so have not been able to put it back on the dock yet. 

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Jack
Dyson Community Manager
2 months ago
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mrsmuskNew Member
asked in General discussion

Reboot every time i use it

Had my robot since October.  After initial mapping and zoning issues finally is working.  However every time I go to use it via my phone app the ‘connection is lost’ and the suggested reboot by taking the robot off the dock for 30secs and replacing doesn’t work either.  I have to power off and power on then put on the dock.  This happens every time, very frustrating.  I’m loathe to ring support, last time I did that I had a scheduled call which didn’t happen (after taking time off work to be home).

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2 months ago
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shiroNew Member
asked in General discussion

Dyson 360 Eye connection with MyDyson app failed

（I borrowed this theme, and I also encountered the same problem and didn’t know how to solve it.）Hi I got the 1st gen Dyson 360 eye from a friend who did not want to use it any more after he moved to a new apartment that is too small. However he did not remove the vacuum cleaner properly in his MyDyson app and now I cannot connect to it using MyDyson app. I also tried the troubleshooting procedures to download the enable, disable and reset wifi config but it never worked! I still cannot connect and use the vacuum cleaner using MyDyson app. Is there another way to factory reset the vacuum cleaner? It has still the old configs and map so the vacuum cleaner pretty useless to me if I can´t get it to connect to MyDyson. The connection always hangs at step 2 in Confirming Connection and never succeeded! Please see screenshot… can someone from Dyson support help me reset the robot using other means? Thank you so much!   I already tried this step very close to the router and wifi access point

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Jack
Dyson Community Manager
2 months ago
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muns07New Member
asked in Setting up your home

Adding a new zone to the map

I need to know how to add a new zone to the existing map of a Dyson 360 Vis Nav? If that is an option.There were a room that was not available when the machine was mapping, later when that the room was available the robot did clean it but it was not added to the map. I could see the room in the activity but not in the map. I have check every possible avenue to non available. The only option I could see will be to create a new map. Is that the only option?

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Jack
Dyson Community Manager
3 months ago
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