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Adeleb71New Member

asked in Ask the Community

Reesy123New Member

asked in General discussion

SV12 cordless vacuum dead, battery shows 3 solid blue lights

Hi folks, our own Dyson vac is behaving but my mother-in-law’s V10 / SV12 has died. No sound at all from it but the battery shows 3 blue lights when the trigger is pulled. Trigger feels normal. I’m not scared of disassembling it. Any suggestions as to what the fault might be, or how to diagnose it further? Cheers.

2 days ago

JmdubbsNew Member

posted in General discussion

Short Lifespan Airwrap

I have had my airwrap since Nov 2021, so 2 ½ years. And i barely used it a couple times a week max and it just stopped working yesterday. I chatted with an agent for 2 hrs and came to the solution that they escalated my case and would be in contact in max 24 hrs. I called today after the 24hrs and there was never an escalation or anyone who was going to contact me. As i am out of the warranty range and live far from a service center the only solution i was given was to replace it. I was not offered any sort of discount. I stayed on the line to take the survey and the representative would not hang up the phone for me to do that. They kept the line open for over 30mins. For how expensive dyson products are i expect a better level of customer service and i expected the airwrap to last at least 10 years. I am very disappointed and will be looking into shark and other companies. Id rather spend a couple hundred if im going to just be replacing them every 2-3 years. From the reading i have d

2 days ago

JackDyson Community Manager

published in General discussion

Dyson 360 Vis Nav™ robot vacuum - software release RB03PR.01.08.001.3325

Our latest software update for the Dyson 360 Vis Nav™ robot vacuum increases your robot’s run time and improves reliability: Robot cleans 10% faster and run time increases by up to 30% in Auto mode. More reliable dock returns. New alert when sensors are dirty. Run time is now shown on the LCD screen. You can also 'skip the current zone' during cleaning. To make sure you’re always fully benefitting from the latest software and features, we’d recommend enabling automatic updates for your robot within the MyDyson™ app. Updates will then occur when your robot is inactive, docked, and connected to Wi-Fi. To see if your robot’s software has already been upgraded, check for update RB03PR.01.08.001.3325 in your robot’s settings within the MyDyson™ app.

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2 days ago

AnnemarieHNew Member

posted in Everyday use

round brush keeps coming off

I got the air warp at Christmas. The round brush attachment keeps coming away from the main styler every time I use it. It’s clicked in properly but just pops off every single time, no matter what. It’s really frustrating!!!

3 days ago

VerdoroNew Member

posted in General discussion

rear wheels

When I disengage handle on my DC 24 to vacuum, rear wheels will not touch the floor, stay in up position help plz

3 days ago

TGL86Rookie Member

asked in General discussion

Dyson the low reach adaptor fit Gen5detect?

Hi, wondering if the low reach adaptor is compatible with the Gen5detect model? Part no. 971435-01 Thanks.

3 days ago

Di GleNew Member

asked in General discussion

Dyson V11 Animal Cordless Vacuum Cleaner power button doesn't work

I've had my Dyson for 3.5 years now and the power button stopped working. The trigger is not responsive. I checked with Dyson repair services and to fix the trigger they ask for $130. Dyson itself is so expensive (I bought mine for $500), they use defective parts and to top that to repair it is an additional $130... I know there are so many videos how to fix that but any tips and tricks would be great.

3 days ago

yamesbluntRookie Member

posted in Controlling your robot

Increase Vis Nav Dockingprocess with using the LED Ring

I got a really god idea for the docking in issues! That would change a lot!That idea was also sent to UK after I discussed the solution with my Vis Nav Professional. I hope it will find a way into the VisNav Settings. The IdeaCreate a toggle to switch on the LED Ring when the Vis Nav is on its way to the docking station and in the docking process. Make sure that the setting is NOT in linked to the brightness of the room- just turning on the LED lights. Here is why and how I found it as a solution.My Vis Nav and also my old 360 Heurist got always issues with docking in, no matter if it was day or night, sunny, cloudy or with lightbulbs. I got an iPhone 12 Pro Max. I switched on the flashlight and positioned it behind the Robot while it was docking in, but got issues to find the dockingstation. The reason was, I hoped that by improving the light conditions the robot will lern how to dock in better in the future…. BUT I found out that EVERYTIME I placed the iPhone-Flashlight behind the Ro

3 days ago

ScottiemNew Member

posted in General discussion

collection for repair

Hi, I have now waited in 3 differing full days for a collection. Despite after the first let down and reassurances there has been no collection by dysons courier. I paid for the repair in March under order number 34406137. NoThe call centre representatives have informed me that DPD should collect in the uk. Despite phoning around 6 times to Dyson customer services to check that the hairdryer would be collected and getting cast iron guarantees it would be picked up today - another no show unfortunately. Customer service with no ability for resolution is not very good. How do you sort this if Dyson customer services can’t? thanks.

4 days ago

JPappasRookie Member

asked in General discussion

Gen5Detect Cyclone Gasket Falling Out

This red gasket on my Gen5 Detect, which is a few months old is just falling out of the engine. Is this repairable because air can be felt leaking out the gasket loose like this.

4 days ago

ErynNew Member

asked in General discussion

Dyson V15 Vacum time fluctuates

My Dyson v15 vacome time fluctuates. Whne i turn it on after full charge, it says 45 min, then only using it on medium mode for 5 mins, its say 30-ish mins and then after a min, it says 33 mins. Is there something wrong with th epower?

4 days ago

charleaRookie Member

asked in General discussion

Why didn’t/will the ceramic pink airstrait launch in the UK?

I keep seeing comments claiming that the Mother’s Day colourway has launched in the UK but it doesn’t include the airstrait. Why not, Mother’s Day is 9 days away in the UK! Can we expect it?

4 days ago

Stephen PRookie Member

asked in Tips and tricks

V11 Absolute cyclone replacement cant be found

Hi everyone. I have a Dyson V11 Absolute nickel/blue from 2021 and the cyclone/ handheld unit needs replacing. This is because the electrical connection into the wand is faulty and it no longer turns the brush heads. I’ve contacted Dyson and they sent a replacement which I had to pay for. The replacement doesnt fit my existing battery as it has a different underside to the handle. My model has no protruding elements but the replacement has two little protruding bits. See attached picture. Dyson seem unable to find a replacement cyclone in my style and don’t understand the problem despite me sending the photo. Can anyone help me on how I find a solution? Many thanks

4 days ago

Rice1993New Member

asked in Ask the Community

DC 17 Flicker Strip - won't stay on - is it safe to use with out it?

Hello! I have had my DC 17 for more than 18 years and I am just now having issues with it. I took apart and cleaned the hair and what not off of the roller bar, and cleaned the gunk off of the bottom plate, but the Flicker Strip came off and will not stay on. I just want to make sure it is safe to use with out the flicker strip because apparently it is not being made anymore and there is no replacement part for it anywhere.

4 days ago

Bpretty01New Member

asked in Maintaining your hair care machine

How to prevent/clean vivid color off my Dyson Airwrap?

Hi! I am having an issue with my bright pink/deep magenta hair color transferring to my light Blue/light pink Dyson Airwrap. Does anyone have any Advice on how to prevent this or even how to clean it off? I have tried getting it off with just water, and also using my Precleanse by Dermalogcia but nothing has worked (yes I know Precleanse is a skin cleanser but us Estheticians know it can be used to take off SO much more than just makeup). It could be the type of hair color too, because it’s actually a “permanent vivid color”. It’s Pravana Everlasting Poison Berry. It doesn’t transfer on anything unless it’s wet or heated. I just got a light pink Dyson straightener as well without thinking about this problem before purchasing, and I’m nervous that my color is going to ruin it. if anyone has any suggestions or tips please let me know!!! thank you!

4 days ago

GtindaleNew Member

posted in Ask the Community

button on airwrap had fallen off 1 month after use

I have only had my Dyson airwrap for a month and the button cover to turn it on has just dropped off!

4 days ago

wraith-of-vernNew Member

asked in Maintaining your cordless vacuum

V7 Cordless brush bar - part number query

Hello,I have a Dyson V7 cordless and want to replace the brush bar for my direct drive cleaner, however I am encountering what seems to be the common issue of the 3-prong vs 4-prong.The motor that I have is a 3-prong one, and I can’t seem to find a replacement brush bar for it. I spoke with support however they only told me to buy a new Direct drive cleaner head, which is currently out of stock. Does anybody know if this part is a 3-prong one? https://www.dyson.co.uk/support/journey/spare-details.967157-02.344721-01

4 days ago

Mayers8126Novice Member

asked in General discussion

Sent Corralle into get repaired and now they are saying it wasn’t in the box!

Sent in my $500 Corrale stradinghtner to get a new battery. Shipping label said it was going to Washington. I get a call saying it is in WI and my Corrale is NOT in the box only the docking station and cord is. When I called they said it never went to WI only Washington. BUT the representative in WI sent me pictures. The pictures show packaging that I did NOT put in the box. They are telling me file with UPS but THEY LOST IT and SENT IT to a place I never authorized. Anyone else go through this?

4 days ago

jzamoragcaNew Member

asked in Ask the Community

Worse Customer Serviced.

I will start by saying that the people I have spoken to have been polite. However the time spend reviewing the account is about 30 minutes and no feedback was not helpful. After 2 weeks of regular calls that lasted over 45 mins I after UPS confirmed that the package was stolen I still didn’t get a refund for the order.I will never order anything directly from Dyson and I will look for any website I can provide this feedback to prevent other from getting the same treatment I received. Furthermore, I requested a call from a supervisor and never received a call back.

5 days ago

StuartStuart - Dyson

published in Tips and tricks

Help me Choose - Hair careHELP ME CHOOSE

Need help choosing your next Hair care purchase? If you’re struggling or you’re just looking for inspirations, we can help!For those with different hair lengths, a Straight, Wavy, Curly or Coily shape, with little to professional level experience in styling, our team have created a NEW dedicated journey to help make it even simpler when choosing the right Dyson Hair care product for you! By completing a handful of questions, to better understand your needs, the ‘Help me Choose’ journey returns criteria matching recommendations - these questions vary between ‘Hair Length’, ‘Type/Shape’, ‘Styling Goals’ and ‘Styling Skill Level’. All you’ll need to do is make a selection from those on-screen options. Here are some of our teams results: We’d love to hear if you’ve used this journey, and which recommendation you've chosen. Leave us a reply, letting us know below. If you’re still stuck, why not ask our community members for their input by posting a question. The best place to do this is

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5 days ago

timbolenNovice Member

asked in General discussion

V8 bin clip fell off

The small red clip with a small spring fell off while I was emptying the bin. I cant see where it fits back on. I cant put the bin back on without it. Any suggestions? Thanks.

5 days ago

aelizalovejoyNew Member

asked in General discussion

When will the Dyson Mother's Day Ceramic pink and rose gold hair care machines be available in my country?

I’m wanting to purchase a dyson airwrap but I’m wanting to get the ceramic pink colorway. Can i find a release date for it anywhere because i know we will have it in the the US.(Moderation edit - title updated)

5 days ago

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