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Unanswered questions

889 Posts
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Snehaa.mNew Member
asked in General discussion
Dyson Airstrait Strawberry Bronze Launch in India

Hi There, was just wondering when the strawberry bronze airstrait will be launched in India. I see the airwrap in the colour has been introduced but wanted to understand when the airstrait in the same colour range will be released in India. 

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7 hours ago
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adeonNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson V12 and Motorbar not able to clean carpets?

I purchased some time ago Dyson V12 Detect Slim Absolute. How I was surprised when I saw that the large Motorbar cleaner head cannot clean even the thinnest carpet. I’ve reported that to Dyson support. After some time they agreed to replace the device to a brand new one. Unfortunately when I got it, the same issue occurs. So the question is: is it just me who is so unlucky or Dyson cordless vacuum cleaners (or at least this model) are not able to clean carpets at all? See the linked video, the issue occurs even for 2-3mm thick piece of carpet.https://drive.google.com/file/d/1--2SBpr1N8wgC3sGv1yVXoZIFfGv96AP/view?usp=sharing  

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8 hours ago
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Bronze Level Contributor
MorcmanBronze Level Contributor
asked in General Discussion
Dyson OnTrac software update

Hi there,just spotted a newer software version for the dyson ontracs. Are there any release notes for 571HPF.01.06.001.009?Thanks a heap!

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9 hours ago
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223hp01userNew Member
asked in General discussion
What model do I have DYSON-C2Z-US-MBE....

What model do I have DYSON-C2Z-US-MBE.… 

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10 hours ago
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Dave GrandonNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Pulsing v8 despite cleaning everything

Hi all, first time poster so please be gentle with me. I have a V8 that keeps pulsing, as i said in the title, I have cleaned out all the filters and have narrowed the problem down to the large head. If I pick the V8 off the floor it stops pulsing, I have taken the roller out but that looks clean but it feels a bit ‘grainy’ if i rotate it by hand, should it feel like that. I am loathe to spend 80 pounds for a new one so wondered if there is anything I can disassemble to get my V8  back to full functionality?

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11 hours ago
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shethahRookie Member
asked in General discussion
DC19

I have a Dyson DC19 vacuum cleaner (serial no. DF1-UK-DBA2541A) which has a broken connector that clips onto the brush floor tool – see attached photo. Disappointingly I was not able to source a replacement part from a variety of retailers. How do I purchase directly from Dyson a new connector for my Dyson DC19 vacuum cleaner? 

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11 hours ago
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DydustNovice Member
asked in General discussion
Dyson V7 Animal brush head not working

The bar spins but stops as soon as it is placed on the floor. i have followed all the steps in the troubleshooting guide but nothing obvious. Customer services tell me it needs a new motorhead. I’m reluctant to pay £80 for the spare as I’m not sure this would solve the problem. Has anyone had a similar problem?

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12 hours ago
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Abdulrahman AlrefaeiNew Member
asked in General discussion
Does wet roller head fit with Gen5?

Hi guys,I'm planning to buy the Gen5 vacuum but I also like the wet attachment of V15 submarine..So, If I bought Gen5 and the wet roller head separately, will it fit?

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Jack
Dyson Community Manager
15 hours ago
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HasanNew Member
asked in General discussion
Dyson in Pakistan

Hey , I am living in Pakistan and i need a Dyson Airwrap for my sister. I just found a company named “ Betterbridge technology” which claims to be the authorized distributor of Dyson in Pakistan. I would like to confirm this claim so i can buy. Thanks. 

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Jack
Dyson Community Manager
17 hours ago
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jennynow1New Member
asked in Maintaining your Dyson corded vacuum
DC 33 vacuum making ridges on carpet

DC 33 vacuum making ridges on carpet when vacuuming. Suggestions of things to try?

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Jack
Dyson Community Manager
17 hours ago
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willmowNew Member
asked in General discussion
V12 main body

I’ve been waiting months for a replacement V12 Detect Slim “Main body and Cyclone” after the perforated metal component was damaged. Will it ever be available?

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19 hours ago
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AppledorerichardNew Member
asked in General discussion
recycle old machine

Anyone have any idea how to recycle an old cordless Dyson V7 ? I don't want to chuck it out, but can't find options. 

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Jack
Dyson Community Manager
19 hours ago
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MarcelaNew Member
asked in General discussion
Unauthorised recycled hoover

To Dyson manager JackI’ve been an old Dyson customer for a long time and always had good experience in the past. Unfortunately, I find myself writing to you out of disappointment and frustration after numerous phone calls to your phone support team and none of them could tell me why and who took the decision of recycling my vacuum cleaner without my permission? Some of your support people sounded AI voice machine to say the least! Impossible to reason with and difficult to understand their English. I invite you to look into your files and see that I sent my hoover DC28C with its original hose and the tangle for turbine tool ( floor brush) which were still in perfect condition as the brush was quite new.I requested for my machine plus accessories to be sent back to me as I didn’t like any of the offers available with 25% discount. I  couldn’t have the machine back because it had been recycled!!??As you may understand, this is completely unacceptable and I look forward to an explanation

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Jack
Dyson Community Manager
20 hours ago
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MollysoloRookie Member
asked in General Discussion
Dyson Ontrac new software update released

Hi, I was wondering if there is a “changelog” or list that could give us users some information about the recently released software update? Thanks!

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20 hours ago
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emusic917New Member
asked in Maintaining your Dyson air treatment machine
Unable to Manually Start Deep Clean

Hi everyone,I have a Dyson Purifier Humidify+Cool Formaldehyde PH04 which has grown a large amount of mold/algae in the water tank.I would now like to deep clean the machine but, unfortunately, have been unable to determine how to manually initiate a deep clean cycle.To reiterate, the machine does not show that a deep clean cycle is needed but I would like to manually start one.Any assistance or advice would be greatly appreciated.Thanks!

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1 day ago
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Ruby CHNovice Member
asked in Tips and tricks
Disappointed with no update with my Exchange Order - Already waiting for Two months

I was very Disappointed. As I returned my unit to Dyson warehouse on July and until now (end of Sep) I still now yet received my exchange unit. I try to contact Dyson Live Chat, through Call customer service, and also email. All I get is the same respond is waiting and will get back me later. Then no more update for my case.I would like to know how to feedback to Dyson so then it can expedite my case. 

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1 day ago
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FionnualaNew Member
asked in General discussion
I returned a Dyson charger 4 weeks ago and I have not received a confirmation email that the charger has been received? Thank you

I returned a Dyson charger 4 weeks ago from Ireland to Dyson in the Netherlands and I have not received a confirmation email that the charger has been received? Can you let me know who can provide support with my query?Thanks, Fionnuala

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1 day ago
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ouso34Rookie Member
asked in General discussion
Dyson EU guarantee is not valid in Turkey

I have bought a V15 from Mediamarkt Greece and asked them if the guarantee will be global. They insisted on it is global. I live in Turkey and had a spare part issue. Turkey Dyson said they can not help me. Mediamarkt is also not taking any responsibility. This time I am having a serious issue that i am not alone. My V15 keeps stopping 3-5 times after seconds. How am i gonna solve this? Should I post my machine to Greece? Why do not Dyson help me at least sending it from Turkey Dyson to Greece Dyson. You should be helping customers on this. 

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2 days ago
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HereForHairNew Member
asked in General discussion
How is it safe to dry hair at110°C and 140°C using the Airstrait when water boils at 100°C ?

The wet modes temperature settings are above the boiling temperature of water. I’m wondering whether the water in the hair strand boils and damages the hair when using the 110°C and 140°C settings. My hair has a lot more ‘bubbles’ after using the Airstrait. I think this is because of the high temperatures I’ve been using to dry my hair.. 

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2 days ago
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shapaucNew Member
asked in General discussion
Raise a complaint

I have been trying to get my airwrap collected but to no avail, I finally arranged for it to be done today and have waited in all day - no collection.Contact customer service to be told there's an issue with the date and DPD will be in touch again, they weren't in touch before!Upon checking this is a tactic used by Dyson Customer Service for collections and a lot of people never have their items collected.I purchased the item from Dyson in August last year, so guess what I can't even go to original retailer 😂.I'm also dealing with a very ill husband at the moment so this stress isn't helpful.All I want is my airwrap to be repaired or replaced, it's not as if they're cheap enough to go out and buy each year.Can someone please help me

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2 days ago
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ChonkieNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Flaw in the Dyson Wash G1 - Explained

I recently bought my first Dyson g1 from the Dyson store and have encountered a significant issue that needs to be addressed. I wanted to share my experience in hopes of finding a solution and also to raise awareness for others who might be facing similar problems.My Experience:After following the provided instructions to the letter, I started noticing that the base of the unit was leaking water around where the rollers were mounted. I didn’t catch this initially, and it ended up damaging my wooden flooring. I contacted Dyson customer service, and they promptly sent out a replacement.Second Machine, Same Problem:With the replacement machine, I followed the exact same setup and cleaning process. However, after just one use, I discovered my floor was once again wet the next morning.My Cleaning Process:    1.    Fill the top bottle with water.    2.    Clean the floors using the lowest setting only (never used any other setting).    3.    Return the machine to the docking station.    4.  

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2 days ago
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nirsadeh1987New Member
asked in Maintaining your Dyson air treatment machine
unable to start deep clean kr rotation in my purifier

Hey all,as the title say,  I can’t upload a video but when I click the deep clean button nothing happens. Long press on it shows the below animation for 5 sec and then disable the deep clean option.also when click the rotation button I can a triangle with exclamation mark.i followed all the online guides but nothing helped. I contacted Dyson chat but they weren’t too helpful.please help me - it is a new device I received as a gift. thank you 

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3 days ago
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VtobsNew Member
asked in General discussion
submarine wetroller mop head not clicking in

Hello,It’s the first time I’ve tried to use the mop - I’ve filled the tank up with water and now can’t get the red bit on the top left middle to click into place. Is there a trick?

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3 days ago
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Mearmstrong1New Member
asked in Maintaining your Dyson hair care machine
Ack! Help! My Airwrap is changing color!! Pink to Blue!

Warning the official Dyson Airwrap travel case - dyes your device blue!!My airwrap is beginning to look like Violet Beauregarde from “Willy Wonka and the Chocolate Factory”!  It’s like when you wear new jeans and the indigo dye starts to stain your hands. Black and blue velvet carry case with pink ribbons (~$50) purchased from the Dyson website has permanently dyed the beautiful matte pink on my ceramic pop airwrap blue. I have been on many Dyson forums this week to see if I can find a cleaning solution for this, but have struck out. So instead want to warn others with a pink matte painted components that the official Dyson travel carry case will dye that component blue. If anyone has suggestions for alternate travel cases please share! Would love recommendations for both airwrap and hairdryer.  https://community.dyson.com/topic/show?tid=5950&fid=126

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5 days ago
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jhmatthewsjrNew Member
asked in Ask the Community
Customer service is terrible at Dyson… why?

It’s very evident that once Dyson has your money they could care less about you! I have owned a Dyson for 10 years and have purchased directly from Dyson before but this is the first time I needed to rely on their support and it’s terrible. After placing an order on a Sunday and realizing that my old address was somehow prefilled using Apple Pay, I reached out to customer support first thing Monday morning as soon as customer support was available. I was told they would attempt to cancel my order but they could not correct the mailing address, support has no access to the system. I was told if a tracking number was provided to immediately fill out a form so Dyson could adjust the mailing address and sure enough I received an email the same evening that my order was shipping. I completed the form through Dyson ASAP.  I was also informed that my order would ship via UPS and I could contact UPS and request to pick up my order at their office. After registering online with UPS and also cal

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5 days ago
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