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JeevanNew Member

asked in Ask the Community

Dyson HP10

Hi everyone, I was wondering if anyone could confirm if the Dyson HP10 Gen1 hot + cool has a timer function. Also, when in auto mode, how do you adjust the target temperature? Looking forward to everyone's comments!

3 hours ago

MentariNew Member

asked in General discussion

Why does Dyson sell different product and accessories in neighboring countries

Hello. I'm currently residing in Indonesia. There's a product I wanted to buy but it seems like only available in SG. V12 detect slim absolute HEPA. I'm just wondering why some countries don't get a full line of product and also, accessories are very much limited. Thanks.

5 hours ago

ashuggNew Member

asked in General discussion

Detail cleaning kit (SKU: 972203-01) supply issues?

Since purchasing a gen5detect from Dyson Australia’s web site in July 2023, I’ve been keen to buy the Detail cleaning kit (SKU: 972203-01) to get the extension hose and the nice scratch-free dusting brush. I have revisited the site a number of times and it has always been out of stock - I’ve clicked on “Notify me”, of course, but have also contacted Dyson by Facebook Messenger to ask when they’re coming back into stock and the response has been to wait. On Friday this week (yesterday) I got an email saying that the Detail cleaning kit was back in stock! I opened the email a few hours after it was sent and clicked the link to go to the store … and it’s out of stock again! All sold out very quickly? What’s happening? Are there really serious issues with supply? What are other people doing? Should I try ordering from Dyson in another country? Or just give up and buy third-party accessories online? Plenty of those to choose from, at least…

6 hours ago

PeterWNew Member

asked in Ask the Community

poor customer support

My Dyson V7 vacuum stopped working after 8 months. I contacted Dyson customer support and they confirmed the Dyson battery is faulty and therefore covered under warranty. They said they have nil in stock and I had to wait till a new one arrived. They estimated this could take 4 to 6 weeks, maybe less, maybe more. I said that I did not consider this to be a reasonable period to go without a vacuum, I wanted my vacuum repaired or replaced within a reasonable period. What should I do next. Any suggestions go to contact head office or similar

8 hours ago

AirMichelNew Member

asked in Scheduling

temperature control

I am in Australia, is there any way my Dyson hot and cold can detect the temperature to reheat the room back to temperature and then turn off?

14 hours ago

MalteNew Member

asked in Ask the Community

Dyson 360 eye app

Hello, I'm new here and have a question or problem with my dyson 360 eye, which is a bit older and also has an app. Because it was sitting around for a bit longer and got a new battery, I had to integrate it into the app again and that's exactly why it fails connects to the robot's WiFi, the app then recognizes it and when I'm almost at the end, the app crashes or I have to re-enter the WiFi password from the robot and network. Does anyone have any tips or can help me? That would be super nice, Mfg. Malte

16 hours ago

Edkrause2New Member

asked in Controlling your air treatment machine

Ed at the beach

I refilled my PH04 water tank before the humidifier said to! Do I need to reset the humidifier or not?

18 hours ago

jayzeeNew Member

asked in Ask the Community

Naters69New Member

asked in Ask the Community

V12 detect battery

Hello everyone! I love my V12 Detect slim vacuum but not being able to buy a battery is getting a bit ridiculous. I signed up for them to notify me a year or more ago when the vaccum first came out. I also used my mother's email address and my girlfriends thinking it would increase my odds of getting one. We still have yet to receive an email saying stock was available. I also contacted Dyson by phone and chat, but still no luck. I would recommend this vacuum to everyone if it wasn't for the battery issue. The vacuum cleans so incredibly well! Does anyone know of a last shot chance of getting a battery? I've literally tried everything.

1 day ago

arieltucci83Rookie Member

asked in General discussion

professional model of supersonic hair dryer out of stock….. still

I have been a long time loyal customer of Dyson hair care technology. I’ve been using the supersonic professional dryer for the past 7 to 8 years. I bought the newer model maybe a year ago and it just stopped blowing hot air.My first dealings with support promised a swift Return/exchange however they were out of stock. I’ve since then, spoken with three different people on separate occasions and have been told three separate things.I am struggling to perform the quality of work that I’m used to giving my clients.I’ve also had to spend money on a subpar replacement dryer. Does anyone know what’s actually going on? I feel like there’s more to the story here… the filter definitely seemed like it was going to be an issue with this model.Honesty and transparency would be appreciated as we’re (sounded like there are a lot of professionals in the same boat) stuck here, waiting in the dark.

1 day ago

EfanNew Member

asked in Ask the Community

when can I get a refund for the item which I returned in July 2023?

It’s been almost 9 months since I returned a soft roller cleaner head. Whenever I contacted the customer service via chat, WhatsApp, they said it would be refunded between 24-48 hours. HOWEVER, it’s 25 April of today . Is it reasonable to arrange a refund for 9 months. I literally wanted to know How can I be refunded? They always asked me about the tracking number, case ID, and the receipt, and I sent all of them upon request. Is it possible to get my money back? My case ID is ID 38022693.

1 day ago

RogerHNew Member

asked in Tips and tricks

Battery disposal/recycling

Where can you dispose of or recycle a Dyson V8 vacuum Lithium ion battery in Auckland, NZ

1 day ago

CristinaIvasucNew Member

asked in General discussion

Airstrait bought in US, volting issues in Europe

Hello,I saw I am not the only one which had this issue, I bought Airstrait in US, just before the launch in Europe, and I got surprised by the fact that i cannot use a voltage transformer. After so many discussions with Dyson customer support, no solution was found for my case. I would like to be able to change with an European machine. Did somebody managed to solve this issue? Thanks

1 day ago

ClaravacuumgirlNew Member

asked in General discussion

dc25 hepa filter not stying in

Help, please! I have a DC 25 which is great. Recently the ball stops rolling and I realised that the heap filter had come loose. We replaced it, but the problem is recurring. The part seems to click in but not stay clicked in. Any ideas please? Many thanks

1 day ago

malikmNew Member

asked in Ask the Community

Dyson Airwrap

I got airwrap as a birthday gift few years ago, and hardly use it to blow dry or straighten my hair because the handle is too heavy nad pain my fingers due to arthritis. what are my options of replacing or returning?

2 days ago

spinnockNew Member

asked in Tips and tricks

Dyson Superson, shocking customer Service

I own 2 Dyson products and have been a loyal Dyson fan for the last 8years. My experience with trying to get a replacement for my Dyson supersonic has been extremely frustrating:8th April - called Dyson customer service, spoke to a lady who took me through checks and then advised she is sending out a replacement for my Dyson Supersonic. very pleasant and helpful 19th April - call back to customer services as the hairdryer has not turned up, am advise that as the colour of the replacement was not in stock, so the order was cancelled (no one sent a message). I state that I don’t mind what colour hairdryer I get I just need a replacement as I would like to wash my hair. The customer service lady goes away and checks stock, advises me that they have stock and she will send out again. Very Pleasant and helpful 24th April 8;30am - call customer services, who looks at the notes and advises that the colour that I want is not in stock, I state that the colour doesn’t matter and she starts sayin

2 days ago

AnuvanshNew Member

asked in Maintaining your hair care machine

no update on my exchange

My machine stopped working after 2 months of buying it. I raised an exchange request for it. I sent the product within 2 days and it has been more than a month since I got a update.EVERYTIME I chat or email you guys, there’s just a standard reply “You’ll get an update in 24 hours”. After that? Nothing happens. After chatting about 15 times, you finally decided to send my exchange order but THAT GOT CANCELLED FOR NO REASON. I see the machine is available. But it got cancelled.And now you guys have even stopped replying to my emails.Is the customer service limited only till we’re buying the product? Because it seems like that. When I wanted to buy the product EVERYTHING was pretty smooth and fast. And now nothing is moving.

2 days ago

JonathanchuaRookie Member

asked in General discussion

dyson warranty for airstrait

I am having problem with my airstrait been using it for 2 weeks and today suddenly it won’t work. I ‘ve been using the right which plug and the test and today suddenly it didn’t switch on. the only concern for me is I bought the Dyson airstrait in Dubai and I have moved to Malaysia for now . Can I still get the warranty in Malaysia . I won’t be going back to Dubai anytime soon as my work needed me to be in Malaysia .

2 days ago

HazelwithoutnutNew Member

asked in General discussion

Dyson airwrap purchased in the US and doesnt work in the philippines. what to do?

Hi. Im new to the community. My aunt in the US recently purchased a dyson complete airwrap as a gift for us and brought it here in the Philippines. Unfortunately, we cant use it here due to the difference in voltage. Asked dyson philippines customer care if they can swap or recommend any transformer converter but they said that its best to ask Dyson US on it. Is there any particular brand of transformer or coverter available in the philippines that we can purchase to make this work here? I know we can no longer use the warranty since its only valid in the US and we can bo longer return it to US too since the number of days for return already lapsed so we are just exhausting means to make it work here in the Philippines. Any leads eill be greatly appreciated. We just dont wanna wast the money spent on this dyson so we better make this work here.

2 days ago

elgNew Member

asked in General discussion

Hair Dryer Failure

Expensive hair dryer stopped working two months out of warranty. Called customer service who kept me on the phone for 40 minutes and then told me to go to a local Dyson service center. They told me they’ve never seen a problem like mine and they think the power cord needs to be replaced and they don’t have the capability to do it. They said they might be able to later in the year and in the meantime offered me $150 “toward“ a refurbished machine. I found refurbished machines on the Dyson site for $350. So after spending $400 on a hairdryer, I now have to spend another 200 to get a used machine if I still want this dryer . Definitely the classic case of pouring good money after bad. I will go spend that money on another brand first. Very disappointed. Dyson should just send me a refurbished dryer in exchange for mine since they will ultimately fix it and resell it for near the original cost. By the way, why do they have so many refurbished hairdryers? Because the product is deficient!

3 days ago

martham56New Member

asked in Tips and tricks

curls not holding

hi there, so I have watched ton of videos on how to use my Dyson. anytime I do my curls they last about an hour. my routine is washing my hairs, drying it about 70% dry, then I go in with mouse (amiga perfect volume mousse) curl my hair, then they would fall in like 30 minutes so recently I stated to hairspray them but the end up lasting like 30 minutes more. I have thick straight hair. does anyone have any recommendations?

3 days ago

ColeNew Member

asked in Ask the Community

Production date

Hi! How can I find out the production date of my cordless vacuum cleaner? Models v7 and v11.

3 days ago

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