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eemurphy88New Member

asked in Maintaining your cordless vacuum

issues with my v11 animal

I’ve had my vacuum since June of 2020 and recently when using the main vacuum motorhead, the brush stops spinning. It still picks up but not on carpet/rugs because it won’t spin. I’ve spent hours troubleshooting and cleaning all the pieces. I borrowed my in-laws motorhead to try it with our vacuum and it still didn’t work so I went ahead and ordered a new main body/cyclone. Using the new body with our motorhead, it still didn’t work! However it did work with my in-laws motorhead so now I have no idea which piece needs to be replaced or if I should just give up and purchase a brand new vacuum since we are out of warranty now.

2 hours ago

DshehiNew Member

asked in Air quality

dyson app not available in my region

Dyson app is not available in my region…is there any way to getting it installed?

3 hours ago

GodwinNew Member

asked in Ask the Community

im struggling to return the vacuum cleaner I bought recently

Hi,I am experiencing this kind of frustration with return for the first time. I made 2 attempts to fill the return form and waiting beyond 48 hours each time for the response. There is no customer service or any kind of help from the company. I have no clue as how to return this. By reading others experiences in the internet, I really doubt that I will be able to return this and get the refund. If I don’t get any response in next two days, I’m planning to go to customer grievances forum. If I’m missing anything here regarding the return policy, please advise.thank you

4 hours ago

mdeliwNew Member

asked in General discussion

Has the Cordless v11 Outsize Been Discontinued? (Episode 2)

This is a repeat of an older post with similar title that has comments as old as 10 months and closed as “solved”. Several replacement parts are still not available, with a frustrating “notify me” option. It is not like customers order replacement parts in advance of the need and are usually are going to do at the time of the need, just waiting with no alternatives.

6 hours ago

FerrymanNew Member

asked in General discussion

Length of guarantee remaining

I purchased a V11 a few days ago and My Dyson shows it as registered. The area showing guarantee period remaining says “not confirmed”. Is this normal?

6 hours ago

sim19971New Member

asked in Ask the Community

DarkAcidNovice Member

asked in Ask the Community

Machine Air Quality Report Unavailable BP03

I’ve had my BP03 running continuously for well over a month now with continuous monitoring turned on. However, when I check the air quality report it tells me the report is unavailable. How long does this need to run to generate a report? I called customer service and they had no clue what I was talking about.

7 hours ago

dontpanicRookie Member

asked in Air quality

Machine Air Quality Report Unavailable

I’ve got Dyson Purifier Cool in my study and a Big+Quiet in my living room and I tried generating a Machine Air Quality report for the first time with both. I’v e had them for a few weeks now and Continuous Monitoring has been turned on this entire time. On the iPhone app, I can see the graphs showing the air quality of the previous few days, even when the machine was switched off.But the report error message says: “Your machine hasn’t collected enough air quality readings” (see screenshot). I have tried restarting the app and the machine. No difference.

7 hours ago

Jhea8Rookie Member

asked in Ask the Community

What are the differences between Dyson's UK corded upright vacuum range?

Hello Dyson Community,Please can you help.I am looking at the Dyson Ball Animal Origin vs the Dyson Ball Animal and had a question to ask.Does one have more suction power than the other? If not what are the reasons for the £50 price difference?I can see that the Origin model has a longer cord length, is heavier with a larger capacity, but is that all? Is the filtration different?Before I purchase my next Dyson I would really appreciate your feedback on this?Thank you.Kind RegardsJohn(Moderation edit - title updated)

23 hours ago

JXBNew Member

asked in Ask the Community

How long does it take to my exchange order?

My airwrap broke two months ago and the Dyson promised me to send me a new airwrap. So I sent my broke airwrap 10/20/2023. But they still don’t send me the new one. Ever since I return my airwrap I chat or send email to them for checking status of exchange. The agents only said the exchange is being processed, it will be shipped soon. But still they do not ship it. How can I resolve this delayed problem?

1 day ago

valeria753New Member

asked in Ask the Community

Impossible to get help from customer service!!

I can see from the many posts that I am not the only one who can’t get a refund from Dyson. I returned a product three months ago. I have proof of return, I have an email from Dyson confirming receipt yet I never received a refund. I have been told around 30 times that I will receive the refund “soon”, but it doesn’t happen.I have lost count of how many emails, WhatsApp messages, Facebook messages I sent and how many times I called to get no answer or no resolution. I am doing the last attempt on here to see whether they can actually resolve this or I need to report them to the ombudsman service in the UK. This is shocking, it’s the worst customer service I have ever experienced, I will never ever buy any product from them again!!!Does anyone has any suggestion on how to eventually get a refund?? thank you!Valeria

1 day ago

JLoweNovice Member

asked in Maintaining your cordless vacuum

V10 The red seal has dropped out of the bin on my vacuum.

can this be put back in or will I have to buy a new bin, The serial number is not on the metal plate on the battery so Im not sure how to ask for a replacement. Any help would be aporeciated. Thanks

1 day ago

A.tripNew Member

asked in Ask the Community

complaint

Does someone have an actual email address for Dyson complaints please?Just spent 50 minutes waiting to speak to someone, who couldn’t help so said they would send us an email address to write to. He did but it’s not a valid address … 😡uk.resolutions@dyson.com

1 day ago

jordanparkNew Member

asked in Ask the Community

Dyson v15 Detect Absolute - set-up

I have the same question as someone else on here 4 months ago. I am having trouble setting up the arm on my v15 because the clear plastic attachment doesn’t match the instructions provided. see their original post

1 day ago

N CNew Member

asked in General discussion

Trying to contact customer support

Hello.I have recently been sent a replacement main V10 body due to a warranty claim, but this has not rectified the problem of the vacuum not working.The machine is under warranty and I assume now that it must be a battery or charger issue.As with previous attempts, it seems impossible to get a response via the chat function or the helpline number.Could you please contact me directly to advise? Serial number N8D-UK-REJ0643A

1 day ago

PhattonRookie Member

asked in Ask the Community

Why dont Dyson live up to their mission statement? Heres why

CONSTANTLY ON THE PHONE TO THEM NO SATISFACTORY OUTCOME. THEY MAKE IT AS DIFFICULT AS POSSIBLE TO LODGE A COMPLAINT… DO THEY NOT COMPLY WITH THE LATEST CONSUMER DUTY REGULATIONS?!, I am disgusted that Dyson professes to have a mission statement “ solving the problems that others have ignored….” Is so incapable of solving issues with its customers.I am the owner of a Dyson Ball Animal with a fault and have now made three calls to the so called customer care team. the first failed to type in my email address correctly, resulting in an unnecessary second call to query the progress with the collection of the faulty appliance. I was categorically told a collection date would be today and that this would be confirmed by email. I took a day off work unpaid and, what a surprise, I called the customer care number and they had no record of the collection date.Clearly the last call handler lied to me and I have lost a days pay.i asked to be transferred to a supervisor but that seemed too diff

1 day ago

User456321New Member

asked in General discussion

Airwrap Complete diffuser restock

Hi! I am an owner of what I believe is the first version of the Airwrap. When I saw that you have a diffuser attachment, I was so excited and wanted to get it but it’s all sold out. When can we expect a restock of some of the attachments??? I am also interested in the large round brush and the 1.2 long barrel.

1 day ago

Nollaig89Novice Member

asked in Ask the Community

Travelling from US to Ireland with Airstrait

I’m travelling to Ireland soon from the US for a month. I want to bring my Airstrait. Can anyone please advise if the Airstrait can be: packed into hand luggage (the device has a large battery) and what adaptor can I purchase so it works while I’m there?thank you

1 day ago

LourdaRookie Member

asked in Ask the Community

customs charge query

I want to buy a spare filter for my Dyson v15 detect. I live in Ireland. Will I be charged for customs?

1 day ago

SimonPNew Member

asked in Ask the Community

Batteries

A few days ago the original battery in my DC59 cordless vacuum died...after at least six or seven years of use, usually most days.I replaced the battery with a new one (Dyson) which I’d bought well over a year ago, maybe longer. The problem I’ve encountered is that the new battery only lasted for about five sessions before it died.My question is...has the new battery died so quickly because I’d kept it as the replacement for such a long time?

1 day ago

alebarrionuevoRookie Member

asked in Ask the Community

Waiting almost 2 months for a refund. Terrible service dyson uk

I ordered two Dyson vacuum cleaners by accident as the website glitched. I then proceeded to return one and received the email that the return had been processed. That was on the 26th of September. Since then I have used every path available to contact customer service including Whastapp, live chat and phone call. Initially I was told to wait longer, now it has been past overdue and the last 3 times I contacted the Dyson team, they had said they raised my case. I keep receiving lies over and over and no refund yet. One time it was raised to the manager and the next to the operations team. Finally, last time I got told that I would receive a call to confirm the next day and then nothing happened. It has been a week now since that incident which is why I am writing this review as last resource. Terrible experience. Does anyone know what else I can do now?

1 day ago

Hanna88Rookie Member

asked in General discussion

Hi! What are exactly Dyson AirWrap's three temperature modes (°C/°F)? Thanks.

Dyson AirWrap's three temperature modes

2 days ago

bobamilkteaNew Member

asked in Ask the Community

GLS Shipping

On November 26th, I eagerly placed an order for the V8 Absolute, with the promise of delivery by the 28th. However, my anticipation has been met with disappointment as the shipping status changed unexpectedly. Seeking answers, I contacted GLS customer support, only to find they are uncertain about the delivery timeline. This situation is particularly frustrating, especially since I recently moved to a new place. Regrettably, if GLS remains Dyson's sole shipping partner, I am hesitant to consider future orders from the brand.

2 days ago

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