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Unanswered questions

1016 Posts
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Paul17Rookie Member
asked in Ask the Community
g1

Stops working after 5 sec says tank needs empting  and clean red tray  so I do it  poors water all over my floor  start cleanib0ng again does same thing   can't send it back as I don't have original box  only had it 3 months bought from qvc 

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4 hours ago
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HairstraightnerNew Member
asked in Everyday use
Corrale Straightners will not hold charge

I bought these very expensive upmarket straighteners for my wife and she has loved them, but now they do not hold their charge and the battery needs to be swapped out.  Although an Engineer by trade i have looked to change myself, but no chance as it is clearly a dismantle job with the correct tools.Immediately thought get repaired by Dyson; I need the serial number?  Where is that?  It’s in a window between the plates, unfortunately it has worn away as my wife holds the straighteners in that area and it is now erased. So what do I do now?  Suggestions welcome? I could always get a non-Dyson repair but assume the batteries are Dyson specific? I have no box and these are 4 years old. It appears the Dyson repair centre cannot help me as I have no serial number?  Seems fairly short sighted for a premium manufacturer; looks like GHDs for Christmas this year.Next time (if there is) I will make sure that serial number is recorded; my fault 🤦‍♂️ I wonder if Dyson does Trade ins (without the

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5 hours ago
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DeleoNew Member
asked in Ask the Community
Robot off dock (360 Vis Nav)

Hi, wondering if anyone else has had same issue and been able to revolve. The robot is correctly on dock (blue light goes off on back when it is placed on) but says return to dock on LCD screen of Robot and MyDyson app says ‘Robot off Dock’. I’ve tried cleaning connectors to dock and robot with dry cloth but hasn’t fixed problem. 

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6 hours ago
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Amit28New Member
asked in Ask the Community
dyson airstrait creamic pink

Hi,will the Dyson Airstrait be released in the Ceramic pink and rose gold colour in Israel? thank you:)

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7 hours ago
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frustratedcustomer2024Novice Member
asked in Ask the Community
HOW DO I FILE A FORMAL COMPLAINT ABOUT DYSON CUSTOMER SERVICE.

I have been a loyal Dyson customer for many years, purchasing everything from air purifiers and floor care products to the most recent hairstyling tools. However, I am extremely disappointed with the ongoing issue regarding my air styler, which is still under warranty. Despite reaching out to Dyson in June 2024, and having numerous back-and-forth communications, I have yet to receive the replacement I was promised.Each day, I spend over an hour speaking with a customer service representative, only to be told that the issue is being escalated and that I should wait another 24-48 hours. However, I continue to receive empty promises and have not been provided with a concrete solution. I feel stuck and ignored, with no one willing to take real action.The consistent misrepresentation of facts and the lack of meaningful resolution are unacceptable. I can no longer tolerate being misled. I demand a clear and truthful explanation regarding the status of my case, along with an immediate resolut

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22 hours ago
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Debbie JaneNew Member
asked in Ask the Community
where is my refund after ten weeks

I returned a Dyson supersonic hairdryer to Dyson on the 11th September 2024 and have still not received a refund. I have tried ringing customer service 3 times and was told I’d get my refund within 2 weeks each time. I have chatted twice via chatbot and was told the same. I rang again last week to be told it had been escalated to another team who would ring me within 72 hours and it is now a week with no phone call. I rang again today and the customer service lady told me she’d investigate and ring me back in an hour but no phone call! I’ve written a letter of complaint but no joy! This is frustrating beyond belief and I can’t seem to speak to anyone who can resolve this! The absolute worst company I have ever dealt with and I am still £279 out of pocket!!

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22 hours ago
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rpguerubeNew Member
asked in General discussion
Missing pieces to V8 main body?

So my wife and I received a V8 for our wedding a couple years ago, and I’ve always been frustrated that the bottom of the bin doesn’t easily open for emptying the way it seemed like it should from the stickers…  Only just recently when I was trying to troubleshoot this for the 5th time did I realize that my V8 does not have the little bits circled in the attached photo!Is there a way I can get those little parts and hook them up to my vacuum? Or do I need to get a whole new main body?Thanks!

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1 day ago
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pasang lamaNew Member
asked in Ask the Community
US bought Aiwrap - can it be exchanged in India?

Hi Jack, I recently bought a dyson airwrap and now moving back to India. Can it be exchanged in India? 

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1 day ago
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PowerswNovice Member
asked in General discussion
do you have a complaints department

I am about to talk to Which magazine about a serious fault with the Dyson Hot + Cool air treatment machine.   I should give Dyson  a right of reply, but I cannot find an area that deals with complaints.  

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1 day ago
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Janemac27New Member
asked in Ask the Community
How do i complain about terrible customer service, re no update on a return

I have contacted Dyson customer services regarding my fan heater which was returned to Dyson (via DPD) on 27th October, I’ve been promised an email response twice, I’m still waiting. Shocking lack of customer service. I bought this produce in January. I won’t be buying anything else from them. I’m now left without a heater and no signs of it returning and out of pocket by £300! How do I get this repair update and either my heater returned or a new one as it’s under warranty. 

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2 days ago
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romromillyNew Member
asked in General discussion
Full dark black screen on Dyson V15 LCD Display Despite Battery Replacement

Hi everyone, Full  dark black screen persists on my Dyson V15 Detect's LCD display, preventing me from selecting power levels or viewing the battery life indicator. The vacuum operates normally otherwise. Dyson sent a new battery pack, but the issue remains unchanged. Has anyone encountered this problem? Are there any troubleshooting steps or fixes to restore the LCD functionality? Any advice would be greatly appreciated. Thank you.

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2 days ago
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AskingforafriendNew Member
asked in Ask the Community
returned goods

I’m curious what happens to returned appliances, do they get refurbished (probably wishful thinking) or dumped?

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2 days ago
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Deb22Rookie Member
asked in General discussion
Zoning

Hi all,I am totally confused and I know it’s probably me.  I have mapped my house and I’m now trying to zone it.  I have had numerous attempts at it and watched numerous You Tube videos but still cannot define areas properly.  I have a lot of hallways and rooms.  I can’t really tell which rooms are being labelled and two rooms that are wrong will not change.  If I just define a couple of areas will this work as whole rooms?  Can anyone advise the easiest way to zone?

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2 days ago
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chrissyk79New Member
asked in Ask the Community
dyson wont send me a new vaccum as promised

Dyson representatives told me that since my dyson v15 absolute main body was malfunctioning, I would need to send in the entire vaccum and they would send me a new one of the exact model in 3 days. This was on the phone and also in writing via email.  I sent and Dyson received my vaccum weeks ago. I called them 3 times since then and they keep saying it will take 3 days to send me a new one they have in stock. Yet, they haven’t. can someone guide me of what to do next? 

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2 days ago
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Verbal11New Member
asked in Scheduling
schedule turn off

Sometimes my kids turn the heater on in the morning and forget to turn it off when they leave for school.  Is there a way to schedule the unit to turn off at a certain time?  I tried creating a schedule to put it back into in auto mode at 8am (after they've left for school) but it doesn't seem to work.  Maybe if the heater is turned on manually a schedule won't override it?

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3 days ago
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lianjinggaoNew Member
asked in General discussion
Why online chat want to delay my appointment?

I had a really strange experience with online chat support.I initially reached out to technical support to troubleshoot an issue, but they were unable to resolve it, which was fine. I then asked if I could schedule a repair appointment, as I remembered being able to do so through email in the past. The support agent told me to wait 24 hours with a ticket number. After 24 business hours, I contacted them again, and this time they asked me to wait 7-10 days before reaching out again. During this chat, they requested my name, address, email, and product receipt.I found this very odd. Why were they constantly delaying the appointment scheduling?Rather than continue waiting, I decided to check Dyson's website and discovered that I didn’t need to schedule a repair at all. I could simply visit a service center directly without needing an appointment (https://www.dyson.com/support/repairs-and-servicing-information).I hope Dyson investigates what these online chat support agents are doing, as i

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3 days ago
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jdunstan20New Member
asked in Ask the Community
need escalation help!!!

I have a v8 absolute cordless that stopped working.  I paid for the warranty, contacted CS and mailed them back the unit via their shipping label.  First they said I shipped them the wrong product.  Then told me they never received it.  I confirmed via UPS they did receive it and after 18 calls, that’s right 18 calls to CS, they now want pictures of the product I sent them.  WTF!  It has been at least 5hrs of waiting on hold and they keep giving me the run around.  Without question the worst custom experience ever.  I cannot believe this is how they operate.  I shipped them my unit, which was under warranty and they have yet to send me a replacement.  It’s been 5 months of me calling back, over and over again.  It’s so infuriating.  They say they’ll call me back, email me, etc….nothing from them.  It’s the same story every time I call.  If there is anyone who can help please contact me….I’m at my wits end with these people.

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3 days ago
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PJC3Novice Member
asked in Ask the Community
Faulty Unit out of the box and non existent customer service

Can somebody advise how I can get a replacement unit.I ordered a new handheld hoover, it arrived the following day and was faulty out of the box - the battery does not charge.having video called tech support, made further calls and emails to customer service I have been promised a replacement part, but nothing- I have no confidence in the process at allany assistance appreciated 

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3 days ago
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cduong28New Member
asked in Controlling your Dyson air treatment machine
Lost my Dyson HP7A remote

Hello, I lost my Dyson HP7A remote control, now I cant control temperature, fans speed, change direction...etc. Basically My HP7A becomes useless without the remote control. I called Dyson support 3 times.- The support person (also got his line manager involved) suggested me to use the Dyson app while waiting for the remote control back to stock. However, The Dyson app doesn't not connect to HP7A. I am shocked that Dyson employees don’t know their product that well.- One day later I had a second support call, the support tried to help finding the remote from external sellers, but didn’t success. He said I should exchange my Dyson for a refurbished one and created support ticket for me. He said Dyson will get back to me within 48 hours, but 4 days gone by, no one has contacted me.- Four days later, I called the the third time, the support said I am not eligible for an exchange because it is my fault to lost the remote control, and loosing a remote control is not eligible for an exchange

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4 days ago
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markbeckerNovice Member
asked in General discussion
V10 Battery Issue

Hello,I purchased a brand new v10 not even 6 months ago and it got battery issue. Been like this for almost a month. Tried contacting Dyson support almost every 2-3 days for almost a month now since having this issue and every time I have to go through troubleshooting (told I need a battery replacement) and other stuff and after around an hour or more I am told to wait 24-48 hours for an update. I am always going to circle. Not sure what to do now. I only need a replacement battery and my machine is still in warranty.I found a reddit post saying that I should complaint here (other people having same issues/type of with support) and many told to ask for help here. Not sure if this will change anythingI WOULD RECOMMEND ANYONE SEEING THIS TOPIC NOT TO PURCHASE DYSON PRODUCTS UNLESS YOU HAVE UNLIMITED MONEY TO GET REPLACEMENT PARTS/NEW MACHINE AS THEY HAVE ONE OF THE WORST SUPPORT I HAVE SEEN SO FAR IN MY LIFE

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4 days ago
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WaltHNew Member
asked in General discussion
How to change WiFi network on Dyson Fan/Heater/Purifier HP02?

How do I change my WIFI connection for my Dyson Pure Hot+Cool Link HP02 Purifier fan heater? In the App settings there is no section for the WIFI settings.

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4 days ago
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picklesNew Member
asked in Ask the Community
DC52 Animal - parts compatibility

I needed to replace DC52 Animal cyclone assembly. Wonder if the part below will be compatible. 

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4 days ago
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lianjinggaoNew Member
asked in Maintaining your Dyson air treatment machine
Dyson Purifier Humidify+Cool Formaldehyde™ PH04 stuck at cleaning

I have noticed this issue for a while, and get my machine back to work…PH04 shows an alert for deep clean at beginning.So I followed the steps shown on the screen to do deep clean. After following the steps, the timer starts to tick. After about 10 seconds the timer stopped. And the cleaning process stuck there for a day.I didn’t noticed it stuck until I want to use it the second day.I tried reboot it, but it doesn’t work.From my observation and experience, the timer still ticks, but it count 1 minute as 1 second. So I suspect it is a program bug. I hope Dyson engineer could take a look at their firmware code. So the 1 hour cleaning will take 60 hours to finish?I contacted the support, but they told me to wait a few days before they validated my invoice. So I’m trying to check if the community have anyone face the same issue or have a quick solution for it.

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Gold Level Contributor
4 days ago
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justme123New Member
asked in Ask the Community
HELP - Dyson keeps canceling my battery replacement order!

So I ordered a replacement battery online at the dyson website.   I paid online via Credit Card (you should do this).  A little later I received an email 1 asking me to confirm the purchase via a link.  The link button was dead - i.e. it did nothing.  Then a minute or so later I received an email stating that dyson had canceled my order, they didn’t know why, and stating that the card had been authorized but not charged. .  I checked my CC and yes there was a pending charge for the battery.  Since their phone support was down until the next day I waited.   But I did email a dyson help email address that I had used before in hope that when I got up the next day they would have a resolution.  Sadly a few minutes after receiving a reply to that email giving me a case number (one of many I have now)  also stating they would contact me the next day, I received an automated email stating that the help email address was not monitored and that I should contact customer service.The next day I s

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4 days ago
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alemontferNovice Member
asked in General discussion
Puerto Rico Scam

Do you live in Puerto Rico and want to buy Dyson? My advice is just don't. Here's the experience of many puertorriqueños including me.You buy a very expensive product in Puerto Rico, purchased locally, that says it comes with a nice warranty, but does it? Well, Dyson just refuses to honor the warranty of my Vacuum... why? Well, because they decided to change management, change processes and close the warehouse that ships to Puerto Rico without any notice to their new or existing customers so that they can take your money and tell you woops, I'm sorry, you are on your own, when the machine breaks down.I have called, emailed and escalated the case multiple times since September 25th and they just repeat the same thing over and over, no shipping to Puerto Rico.Dyson, I want you to understand, you are deceiving customers in Puerto Rico by taking their money for a very expensive product that has a warranty to then refuse to honor it and ship the parts. This is, in my opinion, false advertis

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4 days ago
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