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Unanswered questions

63 Posts
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StaceKNovice Member
asked in General discussion
Dyson Corrale

I own several Dyson products and have always loved them, so when it came around to my birthday I treated myself to replace my trusty GHD straightener (which I’ve had for over 10 years and is still working perfectly), I decided to invest in the Dyson Corrale Straightener. It was the worst mistake ever.Within a year, my Corrale started playing up. It wouldn’t hold a charge for longer than a few minutes and kept shutting off while I was trying to style my hair. I contacted Dyson support, and they asked for video evidence of the fault. However, because the product was just out of warranty, they told me the repair would cost $200. This is an outrageous amount for what seems to clearly be a battery issue.Even more frustrating, Dyson themselves acknowledged that the repair cost was expensive, but instead of offering meaningful help, they simply sent me a link to their new Airstrait model and suggested I put the $200 toward buying another brand new straightener. Another $799! I was left speech

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Jasonmk79New Member
asked in Ask the Community
Dyson V12 slim shutting off after starting

My V12 Detect Slim has an issue where I press the power button and the unit functions normally for about 5 seconds, then without powering down, the motor just stops. The unit remains on though. I can repeat this process for about 4 or 5 times and it functions fine.Happens all the time when using the unit. Fully charged, half charge, doesn’t matter. It used only happen with 1 false start. Now it’s up to 5 or 6 false starts before it functions as expected. There are no error codes on screen. Again, unit will function normally after a time of false starts. How can I get this fixed? Thanks,Jason

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The GeddesRookie Member
asked in Ask the Community
Wanted Dyson V11 OUTSIZE

Wanted: Dyson V11 Outsize. If anyone is looking to sell theirs, I’d be happy to buy it. Or if you know of a company that sells refurbished ones, I’d love a recommendation. I absolutely love mine — nothing else compares, especially for my 7-bedroom home. It’s perfect for what I need!

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Nabila15New Member
asked in General discussion
airwrap complain

 I am writing to formally raise a complaint regarding the handling of my recent repair booking. My Dyson machine, which is just over two years old and has been well cared for, developed a fault that I expected could be repaired without issue. I was very disappointed to be informed that the main body of the machine is out of stock and that a repair is not possible. This is particularly frustrating given the machine’s age, its excellent condition, and the reputation Dyson claims for product durability and quality. Adding to my dissatisfaction is the offer provided — a 25% discount off the full price of a new machine. Considering that the fault is through no misuse or negligence on my part, and that the product has failed after just two years, I find this solution wholly inadequate. It feels unreasonable to ask loyal customers to pay a large sum again, rather than standing behind the quality of your machines with more meaningful support. I expected much better from Dyson, both in product

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Tulipo232New Member
asked in Ask the Community
dyson coralle repair

My coralle straighteners are showing an overheating warning symbol. I’ve had them 3 years and this fault has already been repaired under warranty. move spoken to Customer support who state that they cannot repair them. Anyone had a similar issue? Thank  you

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Ddyw003New Member
asked in Ask the Community
V12 Detect Slim Vaccum start and stop several times

I am experiencing an issue with my V12 Detect Slim vaccum (purchased 04/12/2024). When I press the power button, the unit functions normally for about 2-3 seconds, then the motor stops without powering down. The unit remains on.  I need to repeat this process several times before it functions correctly. This issue occurs even the vaccum itself has full battery charge level.I cleared the filter and the dustbin, and there are no error messages displayed on the screen. Could anyone advise?  Thanks

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Bronze Level Contributor
Swickham1502Bronze Level Contributor
asked in General discussion
does anyone know what causes a clean to be abandoned?

Does anyone know what the reason for a 'clean abandoned' notification is? I have intermittently had this error notification on my phone. When I click on the notification it takes me to the app and I see a message advising that the clean was abandoned. No causes are given for the abandoned clean and I do not know if there are any logs to record the reason. Is there a list of potentially causes that will help me diagnose and resolve the issue?

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Jaswinder
Community Moderator
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BakerladyRookie Member
asked in Ask the Community
Dyson V15 Detect bellows split.

Anybody else having issues with the plastic bellows splitting?This is the second time it's happened to us,Dyson have give us another hoover but the same has happened again.

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KatieelizaNew Member
asked in General discussion
New Airwrap - Button Misaligned

Hello. I purchased this Airwrap Complete Long last week and I have noticed the button for the heat settings are slightly misalignedI registered the device on the Dyson website and I also contacted your customer care UK team via telephone to check the authenticity Your support staff checked the serial number and ensured me it is genuine and said the warranty has been activated; however I am just wondering if it is normal for a device to have a defect like this ?  Photo attached.  

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OldBlokeRookie Member
asked in Tips and tricks
Dyson App Messages

Anybody know how to clear the messages in the Dyson App. There are too many to open. I would like to get to a clear state so I can see when new messages are received. I don’t want to turn them off.

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SBRNew Member
asked in Controlling your Dyson air treatment machine
App + air purifier

Please help. I want to buy an air purifier TP09. Can I set the Dayson app to turn the purifier on and off, for example twice a day between 9:00/11:00 and the next hour 18:00/21:00? And so every day.

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Jannat
Community Moderator
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Grace.HNovice Member
asked in General discussion
suction at hose but not at base

I have a Dyson ball vacuum and it recently has stopped sucking at the base. The hose still works. I have cleaned all filters, taken apart the base and see no obstruction. Any help would be appreciated.

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Jannat
Community Moderator
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ShereeNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
v15 Submarine effective with only water?

I used the mop of my new V15 Submarine earlier today. The two things it did well 1) - a great job of smearing any marks/bits of dirt and 2) leaving puddles and/or streaks of dirty water wherever it went. The ‘Dyson 02 Probiotic’ cleaner that is pushed on the other threads about this, is not only not available in Australia, neither the retail store I went to, or Head Office knew of the product. Head Office checked and informed me there is no planned release date for Australia. As water alone isn’t effective and the Dyson recommended product isn’t available - What detergent/s have people tried in the V15 that worked well? What about detergents you tried that didn’t go well?  TIASheree

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jqborjaNew Member
asked in General discussion
Traveling with Dyson Animal Ball 3

Is it safe to place a Dyson Ball Animal 3 into our check in luggage for traveling to get it repaired? 

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laurenmm1Novice Member
asked in General discussion
cant access manage notifications in thr ios Dyson app

Hello, when I go into robot settings – manage notifications I get a “we’re having trouble connecting”  message and it will not let me into the manage notifications area. Is there a fix for this issue?Thanks

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MrLevesqueNew Member
asked in Ask the Community
Dyson CY23 Big Ball canister post motor filter availability.

I have a Dyson CY23 Big Ball canister vacuum. It needs a new post motor filter. I have searched US, UK and AUS websites and cannot find one for sale although one UK site states worldwide shipping but they exclude Dyson sales to the US. So far Dyson has not restocked this part and claims it should last the lifetime of the vacuum. Mine has deteriorated and is leaking dust. Does anyone know where I can find a replacement? Has anyone tried to rebuild the filter by replacing the papaer somehow?  Any help would be greatly appreciated as the vacuum is in perfect shape but totally useless without the filter.Thank you! 

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Aastha
Community Moderator
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Megan.w.spamNew Member
asked in General discussion
Immediate Attention Requested: Airwrap Exchange and Missing Shipping Information

To Whom It May Concern,I’m writing to follow up on a warranty exchange for my Dyson Airwrap and to express my growing frustration with the lack of communication and resolution.I first contacted Dyson support on April 4th after my Airwrap began randomly shutting off during use. Since it was under warranty, I called your support team after receiving generic and unhelpful responses through chat. During that call, I shared my screen to demonstrate the issue, and the representative confirmed the device was in excellent condition, with a clean filter and no visible damage. He approved a full exchange and explained I would be receiving the newer model since mine had been discontinued.I shipped the Airwrap to the Texas warehouse, and tracking shows it was delivered on April 10th. I never received a confirmation email, but the new device briefly appeared under “My Machines” in my Dyson account, which led me to believe the exchange was being processed.When I checked again last week, the replacem

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Aastha
Community Moderator
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WhoCaresWhoIAmRookie Member
asked in General discussion
TP11 purifier Cool Function

The manual indicates the device gives information on the indoor ambient temperature, but the APP nor the device sceeen using the remote “i” scroll button shows this data.   So is my device malfunctioning or is the manual showing misinformation?

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AggieRookie Member
asked in General discussion
v8, not standard serial number

Hi, need to buy a new battery for my v8. Checked the website and are 2 different ones. The website outlines which serial number matches which, but my serial number is 219531-01- NER0636, which isn't listed as a format!!    So I'm lost!! Has anyone any ideas on which battery? Many thanks

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Aastha
Community Moderator
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BegsathomeNew Member
asked in General discussion
V15 submarine water not dispensing

We have a Dyson V15 submarine, bought about 4 months ago. The water does not dispense when trying to mop the floors. The troubleshooting guide asks for the first 3 digits of serial number, but it does not recognise the first 3 digits? Can anybody help?

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Aastha
Community Moderator
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NS94Novice Member
asked in General discussion
Formal Complaint – Unresolved Issue with Dyson Vacuum

Dear Dyson Customer Service,I am writing to formally escalate my complaint regarding the service I have received in relation to my Dyson cordless vacuum. I first contacted your customer service team on 17th January 2025 to book a repair.During this call, I explained that my vacuum was experiencing pulsating suction and the torque drive head was not spinning in certain modes. The agent insisted I complete a troubleshooting process over the phone, which resulted in a recommendation to purchase a new filter. I expressed my concerns that a new filter would not resolve the issue, but I was informed that this was the next step. I specifically asked what would happen if this did not fix the problem and was reassured that, in that case, Dyson would provide a new body free of charge. Based on this assurance, I proceeded to purchase the filter for £39.As I suspected, the new filter did not resolve the issue, so I contacted Dyson again on 28th January 2025. I explained the situation and reference

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arlumaNew Member
asked in General discussion
Never spend money on Dyson

I know this might get deleted by someone who wouldn’t want other to see. I have used Dyson for many years, not only a vacuum cordless or not I also have hair care. HATE IT… not the way it works but because it brakes every year. Every time hopping next time it won’t happen again but no, same same. I do not register with warranty because I have an extra Dyson always at home in the box so by the time I open it a year passes. Spending a fortune every time IS NOT worth. Today I decided to call the company and again as I knew, they tried selling me the parts. I literally replaced 5 cordless vacuums. What’s the point??? I guess I’m going to a different brand which might last me way longer. Dyson, over priced for what it does. And hair products, oh trust me there are way better brands like bionic on the market. Not cheap but it lasted me for 15 years. So people think. Have an amazing day, good buy Dyson. 

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Bronze Level Contributor
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blackfeesRookie Member
asked in Ask the Community
v8 Max suction does not work after trigger replacement

Hi,I have a V8 which replaced the the broken trigge. Now the max suction does not work, meaning it works only as normal suction.  Basically  the "turbo" suction  does not work.  I checked  if the 2 white and red small cable are guiod connected to the "-" and "+" respectively, and they are.  Any   comments  suggestions,  recommendations?  I would very  much appreciate   Thanks a lot

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RedmanNew Member
asked in General discussion
v12

My Dyson V12 starts after a few seconds it stops, any answers.

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Charu
Community Moderator
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MihaelaNovice Member
asked in Using your Dyson cordless vacuum or wet cleaner
How long to wait the main body to be teplaced?

We have an issue - the vacuum is cutting out when we start to clean. We connected with your customer service, but dont know when the main body will be send! It is very inpleasant without a vacuumcleaner in the house! So please tell me some deadline??

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Aastha
Community Moderator
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