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daytone1New Member

asked in General discussion

Dyson V 12 - Dyson Turkey bad!

1.5 years ago we bought the V12 because Dyson is robust and high quality. The product has chronic problems. The material used in the main frame joints is very poor quality. It started leaking air in a short time.The draft and dust container started not to turn the wind correctly.3 days ago we called after-sales services. (According to Turkish law, this product is a hidden defective and defective product)We demanded a replacement, but they lie so easily!I'm surprised, saddened and very angry.I searched the e-mails of the top managers, but some of them have moved to another company.The bottom line. I regret buying Dyson.There are so many complaints about it from every country in the world.Dyson has not been honest.I want to replace this bad product immediately.Sincerely regards

4 hours ago

charan1111New Member

asked in Ask the Community

When will i receive my order please -Order number: 1505899425

Can some one please help me with my -Order number: 1505899425, the DPD driver is refusing to deliver my Dyson.The same driver didn’t deliver and on top uploaded the outside of my building and another random house as a evidence that the delivery attempt was made. i am feeling really exhausted and frustrated , i need help with the delivery please. i have made numerous calls to DPD explaining the situation and also to the Dyson customer service - case number :40291023 , my family suffers from allergies and we can’t use the purifier that is payed for . Thankyou!

10 hours ago

Laura58New Member

asked in Scheduling, mapping and zoning

Can I use my Dyson 360 Vis Nav robot without mapping?

I want to use the Dyson nav without the mapping but can not find out how.[Moderation edit - title updated]

12 hours ago

problemaNew Member

asked in Ask the Community

V15s Detect Submarine - water leakage

I have encountered an issue with my Dyson product. Water is leaking from the water reservoir of the wet roller head. Overnight, all the water leaked into the drip tray of the cleaning head storage. This problem occurs every time. Please help with advice.

14 hours ago

Michael02New Member

asked in General discussion

Cannot remove hose from DC07

Despite my best efforts I am unable to remove the hose to extend its length. It’s stuck with no discernible way of releasing it. [Moderation edit - title updated]

16 hours ago

AzamtusNew Member

asked in General discussion

horrible customer servcie

How can I escalate the repair issue with Dyson ? They have the worst customer service in place , not helpful at all .

16 hours ago

JaxNew Member

asked in General discussion

mladam3New Member

asked in General discussion

Help getting repair

Does anyone know which repair centers will repair an Airwrap? It’s so frustrating!!!

2 days ago

jbos100New Member

asked in Ask the Community

rasie complaint

I am writing to express my extreme dissatisfaction with the Dyson Animal vacuum cleaner I purchased four years ago. Despite the high price and the strong reputation of Dyson products, my experience has been nothing but frustrating and disappointing.From the beginning, I have encountered numerous issues with this vacuum cleaner. Even while it was still under warranty, I had to replace several parts. The vacuum constantly blocks up, and I spend half my time cleaning it out. It has consistently shown poor suction, regardless of frequent and thorough filter cleanings. The battery life is extremely poor (despite having been replaced).Now, after four years, the vacuum cleaner has stopped working altogether. We have guests coming tomorrow and I am unable to clean before ether arrival, which is really frustrating. I feel that this product has provided the worst value for money I have ever experienced. I expected far better performance and durability from one of your products.Given the numero

2 days ago

MB22New Member

asked in General discussion

missmb

Very unhappy mummy cordless v10 main body broken for the second time and because stock issues I now have to wait 😭

2 days ago

Kadair6201New Member

asked in General discussion

model differences

I was recently gifted two Dyson fans.1st is a Dyson purifier cool gen1 (TP10)2nd is a Dyson pure cool (TP4B)I tried researching the difference and I didn’t come up with a concrete answers on what the actual differences are between the 2. Can anyone tell me the differences between each so I decide which one to keep please and thank you. I am New to being a dyson fan owner and any help is appreciated.

3 days ago

skparkersonNew Member

asked in General discussion

need to replace my power cord

Dyson Purifier Cool Autoreact™ TP7A with compromised power cord. I can not find a parts # for replacement. Does anyone have experience with replacing this cord?

3 days ago

karin89New Member

asked in General discussion

Dyson App not available in my region

I bought a vis 360 vacuum cleaner in Austria. And after returning home, I found out that the My dyson application is not supported in Slovakia. How is it even possible when dyson sells products in Slovakia that require the use of an application?When will the application be available for Slovakia?Until then, the vacuum cleaner is useless to me and was it a waste of money?

3 days ago

sheetsheetsRookie Member

asked in General Discussion

Dyson Zone LHDC problem

My phone supports LHDC but the only options I have are SBC and AAC. I don't know how to address this problem since there aren't a lot of info regarding the Zone out there.

3 days ago

TobiNew Member

asked in General discussion

Unsteady noise

Hello forum,our new Dyson V15s is basically great, but it always seems to change its power level when vacuuming on hard surfaces - it gets louder briefly, then back to normal.Linked is a video with German commentary, but you can hear what I'm talking about:[Moderation edit - link removed]I have these changes with all nozzles on tiles, laminate and during the test also on a mattress.Is this normal? I find it very annoying.Best regards,Tobi

3 days ago

breischaftRookie Member

asked in General discussion

Frequently stuck on vent registers

My 360 vis nav gets stuck on the vent registers frequently. Not every time, but many times. recommendations on how to reduce this issue?

4 days ago

AllankcNovice Member

asked in General discussion

gen 5 detect no live particle tracking

I ordered 2 gen 5 detects. Both don’t work. No live particle tracking. No bars moving up or down as I clean

4 days ago

MyDysNew Member

asked in General discussion

Incompatible Power Lead

I purchased a Dyson Supersonic Fuschia hairdryer via “OnBuy.com”. It was delivered to my UK address. I naturally expected it to be a standard UK spec product but It does not have a UK spec power plug - only a 2-pin continental version.I only became aware on delivery that it was an imported foreign item supplied by WeiWei and I am not able to exchange the product as the seller was not interested in financing the return and re-delivery - instead they gave me a full refund (surely more costly for them but, heyho!).Anyway, I know I can use an adaptor but I understand that, using an adapter plug reduces the power output slightly. Therefore I am considering cutting off the continental plug and fitting a UK 3-pin version to circumvent the adapter issue. Anyone any thoughts? (packaging says 240v compatible).

4 days ago

mgdNew Member

asked in General discussion

dyson pure hot + cool link doesnt oscillat in the hot setting

my dyson pure hot + cold link doesn’t oscillate on the warm setting, however when it’s on the cold setting it oscillates fine. why is that?

4 days ago

rzepa11dsNovice Member

asked in General discussion

dyson v15s detect submarine dirt sensor

hello i have a problem with my v15s detect submarine cleaner . when using the machine the detecting dirt function doesnt work. thanks in advance

4 days ago

andrepedrosoNew Member

asked in General discussion

Dyson V15 Detect Absolute - not usable - constantly start & stop

Hello,I’ve purchased a Dyson V15 Detect Absolute in May 2023 and it as worked great up until 1.5 / 2 months ago when suddenly started switching off repeatedly after each usage.It’s currently impossible to vacuum with it and since it is still in the warranty, we’ve contacted support which has us waiting already for 3 weeks.The initial feedback from support was that if we wouldn’t receive the part (main body) after 2 weeks, Dyson would send us a new unit to replace ours. We’ve contacted support after the 2 weeks and we were now told that we still have to wait for the part.What is wrong with the level of support provided that passes on different messages for the same problem?Can someone help here?We are currently waiting and obviously not using an item that we paid for.Many thanks in advance and regards from 🇩🇪

4 days ago

hrim9418New Member

asked in Tips and tricks

US Dyson in Europe

I have a US airwrap (2 years old) that I want to bring with me to Europe. I have read the it is not recommended to use in the Europe even with a converter/adapter.Would it be safe to use it with a converter/adapter with surge protection?

5 days ago

yiu2kNew Member

asked in Maintaining your Dyson cordless vacuum

When will the Dyson V15 Main body available?

I have a case with Dyson since Jun and from the Agent that my Dyson main body need to be replaced because I tested all things and it keeps shut off within 2~3 sec and after 4 to 5 times, it work like normal. Until now, I still waiting for the replacement but my warranty will expire soon. So I checked with support team and they did the same thing and provide me another ticket number for the main body. I am wondering why need to create a new ticket for the same case and why still not able to get this fix. I love to use it but now it hates to work for me.

5 days ago

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