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Unanswered questions

123 Posts
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viktorihryNew Member
asked in Ask the Community
Ceramic Pop HD07 Hairdryer Stained – Disappointed by Lack of Support from Dyson

Hello,I purchased the Dyson Supersonic HD07 hairdryer in the Ceramic Pop color on January 17, 2024, from an official Dyson store in Poland. While the hairdryer itself functions perfectly, I am absolutely shocked and disappointed by an issue with its exterior and the lack of support I received from Dyson.After using a black fabric storage case, I noticed that the surface of the hairdryer had become stained with black dye. The discoloration seems to have deeply embedded itself into the material, and despite trying various gentle cleaning methods, I have not been able to remove it.I contacted Dyson support in Poland, expecting assistance from a brand as large and reputable as Dyson. However, I was met with vague and repetitive responses. They simply labeled the issue as "cosmetic damage" and refused to provide further help. I was not given any advice on how to clean the stains, no clarification on the materials used in the hairdryer’s construction, nor any guidance on whether I could take

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38 minutes ago
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ChazinCTRookie Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Where can I find reliable parts?

I have needed an air filter for my TP01 air purifier and a replacement Anti-Tangle Brush Bar for a Cyclone V10 Animal vacuum but they have been sold out for months and I can’t find parts at Amazon.  I found generic air filters but they are clearly not as high quality as the original. I also spent an hour trying to get the vacuum part from Dyson and after an hour long frustrating conversation they sent me a part that didn’t fit. Anyone know where I can get parts or speak with a Dyson agent who is fluent in English?

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2 hours ago
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shushchaNew Member
asked in Ask the Community
Is it possible to reach USA-based customer support?

I have purchased 3 Dyson products in my life. A vacuum, the air wrap styler, and a fan. All three have broken down in less than 4 years. Most recently, I have tried to get support for my TP01 fan which is giving me an error message. I spent 60+ minutes online chatting with a customer support agent (Moderation edit - personal details removed) who didn’t understand my questions, took super long to respond between messages, and responded in English that didn’t always make sense. It’s frustrating enough to have yet another Dyson product stop working, but then to deal with unhelpful customer support just adds to it. Is there a direct phone number for support agents who are based in the US?

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2 hours ago
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BootcamperNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
V12 filter needs washing after almost every use

Almost every time I use my V12 Vacuum I get the wash filter message.  It this unusual?  I can see that when I remove the filter it does indeed need washing but every time?

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6 hours ago
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JasminecouryNew Member
asked in Ask the Community
is there a way to speak to someone higher than customer support?

I have been on the phone with Dyson customer support since 4:01pm, it is now 5:54pm. I spoke to 4 different people. ¾ of them were extremely rude to me & gave me no answer. I ordered a corrolle straightener in November as a Christmas gift, it didn't work so i called Dyson & it was supposed to get exchanged. I sent back the Dyson & UPS has lost the package. I called Dyson asking for next steps they tell me I have to file a claim with UPS… so i call UPS 3 different times for them to tell me Dyson has to submit the claim. I even submit my own claim on the website & it told me i could not do it, since this is a return Dyson is the sender, NOT myself. I finally spoke to a customer service supervisor as my last call. I told him what UPS said. He proceeded to get rude with me & said i had to contact UPS 5 more times as i told him i called THREE times and I could not do the claim. I asked him, if i call UPS again and they tell me the same thing again i need to either get se

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19 hours ago
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haileysgaffeyRookie Member
asked in General discussion
Dyson 2 Year Warranty Scam with NO Response & Service

On Jan 6, I contacted Dyson about my hairdryer with broken filter.The online agent informed me to submit photo and receipt of purchase, which I did. And I was told back then I should receive a follow up email from Dyson within 24-72 hrs. It is now Jan 16, zero email from Dyson. I am done waiting.So I reached out to Dyson again to make a complaint and requested a follow up on my case. One agent joined conversation and left within a minute. After I typed a question mark, no robot or real person ever responded.I own several Dyson products and I have gone through numerous models over the years. I used to believe the Dyson name brand is worth my money and they do honor the warranty.Now, my experience tells me Dyson has shifted to an arrogant company that scammed me with no warranty and offered no customer service. Dyson simply doesn’t care about losing one customer.To any potential Dyson buyers, unless you feel like using disposable Dyson products for a while, I would not recommend purchasi

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21 hours ago
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Tqasem09Rookie Member
asked in General discussion
dyson WARRANTY exchange - horrible experience and a SCAM

Hi I spoke to a manager on December 20, do my Dyson wasn’t working properly and he agreed to exchange it do I was in the warranty, I sent the machine with the shipping reference that they gave me and ups gave me the label and a box. Dyson confirmed that they received it and signed on December 26th, I called and spoke to an agent and they told me that was received and that they were inspecting it. I called again a few days later and they told me I have to wait 10 to 18 days. Passed the 18 days I called and they said that they have not  received the machine !! Like what, they opened a case again and no one called me passed the 72 hours I called again and also went to ups and ups said that they sent it and Dyson signed as receipt! And now they opened another case saying that they did received it but another machine not the same but they can’t give me a description!! And the manager told me that they receipt an empty box that maybe the person on the werehouse misplaced the machine when he

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23 hours ago
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giannalundgren1New Member
asked in General discussion
My Dyson has been missing for almost a year- Cannot get any help from customer service

I am the owner of The Gallery Salon, Charleston, SC’s largest salon employing over 30 stylists. I have been a Dyson hairdryer user for almost 10 years and have spent well over $10,000 on Dyson hairdryers. I sent in my hairdryer that stopped working after 8 months for repair a year ago and haven't seen it since.I have called Dyson at least once a month and have been given every excuse in the book. Now I am being informed that Dyson sent my hairdryer to the wrong person, and since they cannot get ahold of that person to get my hairdryer back, my case is closed. So long story short, because of Dyson’s mistake, I am out $500 for a hairdryer. Every time I call I am placed on hold for an hour and there is no resolution. Who can I contact about this? I am absolutely furious and cannot believe that Dyson is getting away with this. If this does not get resolved I will NEVER order from Dyson again and will be sure to tell all of my clients and stylists the way I was treated. 

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23 hours ago
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regmikewallNew Member
asked in Ask the Community
V15 Detect Digital Motorbar red slider

I read the answer to a previous question on this topic by @David-70 which said it was for changing the suction for various surfaces.  However, this answer raises several questions, for me at least, since the description of the V15 Detect Digital Motorbar says it automattically adjusts for various floor surfaces:Questionsthe center setting, which is the default setting, is an “upside down triangle”, is this the setting for “Automatic adjustment”? If the answer is yes, then are the “+” and “-” setting for manually setting the suction to a higher or lower setting that won’t change for the various surfaces? Is there somewhere on the Dyson website where I can read more about the Digital Motorbar?Thank you in advance for your help Michael    

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1 day ago
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ElpontiffNew Member
asked in General discussion
Shipping Information / Update

I have been waiting for 20 days for my replacement to be shipped out. When I look at my account it still says picked & waiting. I cannot get any answers from customer service and each person has a different explanation. They have received the returned product, and I still have nothing in return. I was guaranteed delivery before Christmas which did not happen and received this product at the end of December to open it and it turns out it was defective. So, I followed their protocol and now tired of waiting. It’s been over 30 days since I ordered and now 20 days for my replacement.

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1 day ago
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amitdisonNew Member
asked in Ask the Community
Is Dyson trade in offer available in UK ?

We have few old Dyson products like Vacuum cleaner, Hair dryer and Air purifier and I want to trade in.Is Dyson trade in offer available in UK ?

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1 day ago
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ValaisNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
how to raise a complaint with someone in the uk

I wish to raise a complaint regarding the ongoing problem with our v15 detect absolute +.  For nearly 12 months we have been waiting for a replacement hose as ours had split .  Every time we phoned up no one could tell us when the part would be in stock just advised us to call back in 2 weeks r someone would phone us but never did. The most recent call we were offered a different hose in a different colour and much shorter , we said we were not happy with that . A repair was booked as they said the repair shop would be able to source the part, then   After much deliberation someone decided to offer us a replacement which we accepted however the model sent is not the same as what we sent back .  We specifically ordered the + model as it has an integrated crevice tool as I am disabled and struggle with my fingers so this machine makes it easier for me to.We obviously rang up but staff could not understand what we were describing sending us instructions of how to attach the crevice tool.

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1 day ago
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Himanshu0404New Member
asked in General discussion
Canada Bought Airwrap Gift will work in India ?

I just bought a beautiful airwrap for my wife from Canada to India, without knowing it will not work in India.It was supposed to be a Pregnancy gift for her but recently she had a miscarriage and this gift was long awaited. After few days of mental exhaustion she was finally happy to see airwrap but then IT DID NOT WORK.  She has just then move to emotional state again. Please help!! How can I make it work ?Really needs your help 

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1 day ago
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PRflyingNew Member
asked in Ask the Community
Terrible customer service

Bought a new Dyson V15 on June 2026 and in early December a wheel from the cleaning head broke off. Called to request a replacement and was told that the part was out of stock. The only 2 options given was to return the entire machine and wait for 18 business days to possibly get a new one back. As that was not an option for us I was told that I would receive an email within 2 to 3 weeks letting me know the part was on stock so that I could order one as part of the warranty. Contacted support again today as not email was received and once again the part is not available and the only option is to be without the vacuum for 18 days or more and hope for a replacement (which by the way, the replacement unit was not available to ship at this moment)I got a lot of empty words about how important customers are to Dyson but no real resolution at all. I even suggested having them charge me for the replacement, send the unit to me and as soon as they got my machine back provide me with a credit.

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2 days ago
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rsh916Rookie Member
asked in Ask the Community
Please can someone id this so I can get the correct battery?

Have a non OEM battery in and it is the wrong one.

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2 days ago
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utdtradingpartnersNovice Member
asked in General discussion
Dyson airpurifier TP07 fan airflow not working

Hello,One of my customer’s complained that their Dyson Airpurifier TP07 fan stopped working and only works when he clicks open the filter compartment or takes out the filters.They have done all the checks like filter inserted correctly; reset the machine; reset filter, however the issue remains unresolved.Appreciate if anyone here from Dyson Support can assist on thisMachine serial: W9Y-IN-RHA2415A

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2 days ago
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utdtradingpartnersNovice Member
asked in Ask the Community
Dyson distribution

Hello,I’m having trouble getting an answer on this so I thought to ask her:How can I get a dealership/authorized distribution for Dyson electronics sales? Can someone help me out with an email or a number I can call?Thanks.

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2 days ago
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vizNew Member
asked in General discussion
Dyson Hot + Cool

Hi,i recently purchased my hot+cool Dyson after using for a month I could see the thin silver layer everywhere in the living room. Anyone experienced the same? I am seeing this thin layer only after I started using Dyson any help is much appreciated. 

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2 days ago
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SaphieSueNew Member
asked in Ask the Community
dyson air weap problem woth attachments

I have had my Dyson air wrap for a few years however never used the attachments until approx 8 months ago - generally 1-2 times per week - however now the attachments won’t stay in the dryer - is there anywhere this can be sent to be fixed ? 

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2 days ago
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port107New Member
asked in Ask the Community
V8 Battery Replacement - Why is this so hard?

After conversations with the support chat and voice, we’re still without an answer.  They keep referring us to SKUs and links to order a replacement battery that do not match what we have.  I am hoping I can provide photos of the battery here and someone can tell me how to order the exact replacement. Thank you for your help. 

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2 days ago
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lletisNew Member
asked in Ask the Community
Original dyson airstrait

Hello, can you tell me if my Dyson is original?I checked the website by serial code and everything seems to be fine, but on my power supply, the buttons are located differently,Tell me if this is normal? 

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3 days ago
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yamNew Member
asked in General discussion
Help!

Hello, my husband bought me a Dyson Airwrap at a store in the United States for my birthday in October 2024 and in December the Dyson turned on a little red light and stopped working again. I am from the Dominican Republic and he is from the United States. Is there a way I can exchange my Dyson for another one or is there a way to fix it and get it working again? I await your response. Thank you very much.

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3 days ago
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Jann MarshallNew Member
asked in Tips and tricks
V11 absolute xtra on 100% wool loop pile carpet

I have a new wool loop carpet and I’ve been told that I can’t use a brush head on it.I have a V11 Absoute xtra. Is there a head that I can buy to use without damaging my new carpet?They recommend using a suction head only -

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3 days ago
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HjaNew Member
asked in Ask the Community
Can I purchase the connection tuber of DC 48(corded vacuum) ?

Does anyone knows where I can purchase this tuber of DC 48 ?thanks   

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3 days ago
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DucatifredNew Member
asked in Ask the Community
Accessories hard to detach on a V12

I have a V12 slim. The long shaft attachment is extremely difficult to take off. My husband has to use quite a bit of strength just to pull it off. Is there a way to fix this. Could it be the wrong part. Any help would be appreciated.  

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3 days ago
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