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Unanswered questions

124 Posts
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Michelle LNovice Member
asked in General discussion
Has anyone had success in getting their refund?

I bought a gen 5 absolute at a demo store in late August. After about a month, the fluffy optic head started malfunctioning. Contacted to get a replacement but the spare part was out of stock. Was told to pack up my vacuum and they will send me a brand new one. But upon receiving the new one, it was packed with purple attachments (mine was Prussian blue/copper). Called again to ask for the correct attachments and was told they were out of stock. The resolution was for me to send everything back again and get a refund so that I can get a new one at the demo store. The vacuum was received on Nov. 20 and still no refund. I've called numerous times and kept getting told that the time frame was 7 to 10 to 14 business days. That time is up now and I called again yesterday to ask for my refund. I was told it was going to be processed yesterday. After being lied to so many times, I called today to check. Now, there's a new story that since I had originally bought this vacuum at the store, ther

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2 hours ago
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ronancindysauveNew Member
asked in Tips and tricks
Can we share the Dyson app?

Can we share the Dyson app?

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8 hours ago
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Pitbull_SweNew Member
asked in Ask the Community
V15 Detect Absolute - Cyclone Gasket

Hi We have Dyson V15 where gasget has been pushed out and have starts to loss.Is this a part you can buy or does this have to been sent for repair ?Our warranty ends today 2024-12-23 What should we do ? Best regardsMartin 

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10 hours ago
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BruH5200New Member
asked in Ask the Community
How does Submarine work to dispense water?

Our submarine head has stopped dispensing water.We clean it thoroughly after each use. Dyson are collecting the whole machine to be checked by their repairers, but if it is something simple I thought I could investigate and fix myself.I can’t actually figure out where the water goes after it comes out of the bottle so couldn’t check for blockages.How does the water get from bottle to roller ? 

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12 hours ago
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injamaeNovice Member
asked in Ask the Community
Misdelivery

Purchased my Dyson Air Wrap on Black Friday to receive well before Christmas. I was very wrong. It has been 3 weeks since I have ordered my Dyson machine and I have spoken to support customer service 3 different times which has taken several hours in total. I have photo proof that their delivery company, GLS (not listed on the confirmation email that was sent) delivered my machine to the wrong house. Strangely enough they did send the 2 free promotional accessory items to my correct address. So now I have 2 different case numbers 43334320 and 43324418. Each time I was told that Dyson was investigating and I would receive a call or an email once there was a clear resolution, which never came. Today I contacted again. My last digital chat conversation with Akshay just ended in some what of a resolution although it still does not sit well with me. They told me that a refund has been approved and it will take 10-14 days to process the refund and then take another 1-2 billing cycles to show

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1 day ago
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Kmorga01Novice Member
asked in Ask the Community
lost package!! Customer service no help at all!

I can see that many people are having issues with customer service but this is really getting me down and I have had to start contacting customer service through PayPal. Something I thought I’d never have to do for such a large company.My return has been lost by Parcel Force and I have called countless times to customer service. I get the same generic response, but nothing ever happens. I receive case numbers, and apologies, but I’m not getting anywhere.  Does anyone have any success stories in obtaining a refund without having to take further action please?  I really don’t know what to do.   

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1 day ago
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BB72802New Member
asked in Ask the Community
Way of doing business???!!!

I ordered Air Wrap for my wife on the evening of 12/13. Af clearly states if ordered by 12/18, they guarantee delivery by 12/24. My order confirmation states the same. When I called CS to check on package, the rude lady told me that ad was wrong and the confirmation was wrong. I replied- “so it is a lie?) She repeated it was wrong. She said their policy is 10 day shipment guarantee. She also said she does not know who produced ad or sentcinfirmation email, they were both wrong! WTH??!! Is this a typical way of business from Dyson? We have several Dyson products, no issues. This smells like a scam to me. Buyer beware! Lesson learned. 

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1 day ago
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SchmooNew Member
asked in Ask the Community
how long will dyson company last with zero customer service?

I’ve read other people’s issues. It’s disgusting that Dyson operates like this. I hope they get SUED.  I already posted on google and everywhere else I can to warn people about what a SHAM company this is overseas.Dyson rep refused to honor their price match guarantee (should’ve been a warning) so I canx my order I had JUST placed. I bought a vacuum $200 cheaper at target instead. I was given a canx conf # and told I’d get my money back in 3-5 days.  TWO WKS later and I’m still waiting as they “accidentally” shipped it last week and then canx the shipping while it was enroute (has tracking info) and had it returned to them. But they wont refund me until their paperwork is in order. NOTHING to do with me. I want my money.  I never asked for it to be shipped I have nothing to do with how long the warehouse takes to do paperwork yet I am now told another 2 wks AFTER they complete paperwork so ANOTHER MONTH. It’s Christmas and I want my money. I already bought a Dyson at target!! I canx 10

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1 day ago
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Matthew ThompsonNew Member
asked in Ask the Community
Please delete my Dyson Community account.

Please delete my Dyson Community account.

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1 day ago
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Bez17New Member
asked in Ask the Community
Dyson Fraud

Dyson can’t continue to get away with this anymore. Moving forward, we will be collecting data and proof against Dyson for these unethical practices. I urge anyone experiencing issues to submit their information to canceldyson@gmail.com. We will be taking action into our own hands.

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1 day ago
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LakshyaNew Member
asked in Air quality
Sensor readings from Dyson PM2.5 sensor

I have data from my new dyson purifier that I installed in a 3D printing room since I could smell a lot of contaminants. The Dyson purifier was working well and it showed that the PM2.5 levels were 0. However, I could still smell a lot of the contaminants. To make sure that I am interpreting the results accurately, I wanted to ask what the sensor is supposed to depict. Does it depict the quality of the air that it exhausts or does it measure the air quality of the air that it takes in? How accurate is the sensor and does it also reflect the AQI for the entire room accurately. The printing room that I placed it in was about a 100-150 sqft. Thanks!

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1 day ago
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Carpet carpetNew Member
asked in Scheduling, mapping and zoning
Dyson 360 VIS NAV - How to rename rooms

Hey all,While I was naming my rooms, I mistakenly selected the wrong room for a bathroom. Is there any way I can rename it without having to remap the entire house?

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2 days ago
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zzulranNew Member
asked in Ask the Community
Can tou replace this gasket?

 

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2 days ago
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Abroooks926New Member
asked in Ask the Community
issue with cart not clearing on website

Has anyone else had the issue of your cart showing zero items, but showing a dollar amount? In addition, when I do add items, the item appears, the balance of the item is added to what is already showing, but when I try to purchase, it says the page cannot be found. I hope one of the people that works with the programmers sees this. I think there is a bug in the program that removes items from your cart when no longer available. I had two items in my cart at one time that had the free brush promo. When the brushes were no longer available, the message appeared at the top of the cart page stating that these items have been removed.  Yet I think behind the scenes, it didn’t remove the actual items that I was getting the free brushes for, so that is where the balance is coming from. But since the actual items are not visible in my cart, I cannot remove them and it will not allow me to complete any other purchases, causing an error when I try to check out, even after adding actual visible

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2 days ago
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r8sieNew Member
asked in Ask the Community
Dyson airwrap i.d

I received the Dyson air wrap i.d. as part of my christmas, and the curling attachments are point blank refusing to wrap around my hair. My hair is shoulder length and not thick at all, more on the thinner side so not sure if I have a faulty air wrap? Can someone help x

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2 days ago
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boldnyamNew Member
asked in Ask the Community
Bpo4 making sound

Hello everyone, i just got delivered my bpo4 purifier. But unfortunately when i turned it on it started making that weird sound like some kinda scratching like sound from the rotating inside. What should i do?

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2 days ago
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ari97New Member
asked in Ask the Community
Dyson airwrap power button not working

Hi, I bought my Airwrap in Bangkok this February, and it was working perfectly until recently. For the past few days, the power button has been acting up—it only works after toggling it on and off 3-4 times, and even then, it takes a few seconds to respond. Can anyone explain what might be causing this issue?

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2 days ago
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Mo_004Novice Member
asked in Ask the Community
Dyson gen5 cyclone seal issue

I recently sent my vacuum in for repair through the troubleshooting and chat process in the website.  my vacuum is leaking suction through the cyclones. I’ve sent it in for repair like they suggested, however I received it back in a worse condition. They didn’t fix the seal as it was a “cosmetic defect” and my vacuum was covered in dust and dirt. I also recognised a lot of scratches on the machine and display.  am I in the wrong for assuming the seal is important and should be replaced as an expensive vacuum should have a completely sealed system or is it just a cosmetic problem?

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2 days ago
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mmeshrefRookie Member
asked in Maintaining your Dyson headphones
How to get replacement parts for Dyson Zone?

The main reason I purchased the Dyson Zone is the air purification feature. I have more than 5 top of the line headphones and ear pods at home (cheapest is closer to $300 and most expensive is way more than that). This is mainly due to seasonal allergies that nothing so far can get rid of them. Now I can’t find any way that I can purchase replacement filters so I can stake years worth of them. They are always sold out on the website and no one cared to create after market replacement.  How do you deal with that? This basically destroys the value of the entire thing for me :(

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ernables
Silver Level Contributor
3 days ago
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scottstoddard445New Member
asked in General discussion
My V8 carpet attachment is "eating" out new carpet

Our V8 carpet brush roller is literally “eating” our new carpet. - every week!  I just contacted customer service who confirmed that the is no height adjustment on the carpet brush roller (or any other).  Any suggestions/alternatives would be greatly appreciated. (Our carpet installer recommended vacuuming EVERY week to prolong the carpet life BUT this is not going to be feasible long-term.   

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3 days ago
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sarbianNew Member
asked in General discussion
Dyson Not Honoring Warranty

We have had the most unbelievable experience with Dyson after purchasing an air purifier/humidifier.  When it works, we love it.  But it first broke after 10 months of having it.  Working with Dyson was a total headache.  They eventually got our replacement after about 2 months.  Then, we started using the new one and about 11 months later, it broke again.  After the first one broke, they agreed to extend the warranty (even though I kjnow this is not their policy, but they did it).  I have included a screenshot of the email stating our warranty is active through 2025.  See below.  Now that the $900 machine has broke again, in under a year, they are telling us they never would agree to extend a warranty. We have spent hours and hours on the phone with them. Each time we ask for a supervisor, they tell us that one is not available and to call back. We won’t accept that.  Every time they ask us to call back, we say no.  We will wait. My wife is on the phone with them at this moment and th

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3 days ago
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Icetr4yNew Member
asked in General discussion
Dyson repair and customer support for TP07 air treatment maschine

Dear dyson community,I would like to take the opportunity to share my experience with Dyson customer service.My TP07 air purifier, purchased on December 14th, 2020, has recently started showing an exclamation mark on the display and has stopped working. It is not possible to reset it to factory settings. At least I was able to see the error codes on the display.I then contacted Dyson customer service. They told me that the repair would cost €125. So I paid the money and sent the device in. A few days later I received a message saying that the device was too old and therefore could not be repaired. I am very surprised that this has only now been noticed, since I had previously provided the serial number in writing. The device was sent back to me and the money for the repair is to be refunded. Unfortunately, this does not solve my problem. Dyson is now offering me a 25% discount in the web shop, but only on the "Big and quiet" devices, which cost almost twice as much!  In summary, I am v

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4 days ago
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ButchrunawayNew Member
asked in Ask the Community
where can i recycle an old vacuum head?

I just replaced my vacuum head with a new one and am wondering if the old head goes to recycling or landfill. I want to be as environmentally conscious as possible when throwing things away. 

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4 days ago
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annalaurappereaNew Member
asked in Ask the Community
Airwrap - Fault indicator when using in high power mode

My dyson airwrap stopped working when using the high power mode, the lights flash red and immediately turn it off. I already went in troubleshooting here on the website, I followed the steps to clean the filter and the attachments, the cord has no problem, but it still won’t work. It is only working on the lowest mode, did anyone went through this and know how to solve it?

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4 days ago
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wolhausenNew Member
asked in Maintaining your Dyson cordless vacuum or wet cleaner
Flashing Blue & RED Lights & is NOT the battery

I have a Dyson V12 that is flashing all kinds of different colors. First it was just blue now I am getting Red some of the time. When the battery is out of the unit and I press the battery plunger the battery shows 3 blue bars. When I install the battery and pull the trigger I was getting get an unlimited number of blue flashes. I quit counting after 30.  Now I get 1 RED flashing light then it switches to Blue and goes on forever. The only way to get the battery to stop flashing is to plug it back into the charger out of the unit.I ordered a replacement battery and it did not fix the issue so I know its not the battery and must be something inside the unit. Can anyone help me with this?

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5 days ago
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