Terms & Conditions

Official Dyson Community - Terms and Conditions

About the Official Dyson Community

Welcome! The Official Dyson Community (the “Community”) is intended to provide a forum in which Dyson owners can discuss the use of the Dyson’s products. This Community is for all owners of Dyson products, but is currently only available in English.

The Community is made available to Dyson owners free of charge.

We may update the Community from time to time to reflect changes to it, our users' needs, our business priorities or changes in law. We do not guarantee that the Community, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of the Community without notice.

About the Terms and Conditions

These terms and conditions (together with any documents referred to in them) apply to your use of the Community and they explain what is expected of you when using it.

Please read these terms and conditions carefully before you start to use the Community. By using the Community, you confirm that you are 18 years old or above and you accept these terms and conditions and you agree to comply with them. If you do not agree to these terms and conditions, you must not use the Community.

Please note we may change these terms and conditions at any time. We will try to give you notice of any major revisions.

Rules for Sharing Content and Using the Dyson Community

We’d like the Community to be enjoyable for everyone, so we ask that members are always respectful of each other. Put simply, that we treat others how we’d like to be treated ourselves.

When contributing to the Community, you promise that any such contribution complies with these Terms and Conditions and Code of Conduct, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of your promise.

Should it be necessary, we have full discretion in addressing behaviour and removing content that we feel is not in line with our Code of Conduct or these Terms and Conditions. Please find our Code of Conducthere. This behaviour includes but is not limited to:

1. Offending behaviour/Discrimination. Everyone wants to have a positive experience in the Community – so please make sure that you’re not detracting from anyone else's. Refrain from posting anything unlawful, defamatory, seditious, inflammatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful or abusive. Your opinions are always welcome, but personal attacks and harassment on either the Community or through private messaging are not acceptable.
2. Swearing. Obscene language is not acceptable and will be removed.
3. Personal details. Images, phone numbers, addresses, payment information etc will be removed for your own protection.
4. Advertising/Scams. The Community is provided as a service to Dyson owners and is not intended for the promotion of third-party services, products, websites, or organisations. Please refrain from posting content that would constitute advertising, junk mail, spam, chain letters, political campaigning or any other form of unauthorised solicitation.
5. Off topic posting. For everyone's benefit, please stay on-topic. Refrain from discussing personal matters, the personal information of others, abusing any company or product, or from posting in a manner unrelated to Dyson products. Don’t post any information that you wouldn’t want to make public. Any information that you post can be obtained and used by others. You post at your own risk and responsibility.
6. Posting in the Community. When posting within the Community information must be accurate (where they state facts); be genuinely held (where they state opinions); comply with applicable law in any country from which they are posted and not impersonate any person, including an Employee of Dyson, or to misrepresent your identity or affiliation with any person or to otherwise misrepresent the origin of content.
7. Corresponding with us. Actions and the contents of private exchanges with staff members, moderators or administrators should not be shared or discussed on the public forums. Such material will be removed. If you have questions or comments regarding our actions, contact the forum administrator, staff or moderators through private message.
8. Dyson Information. Do not post any non-public information about Dyson or any of its affiliates or any other company or person without the proper authorisation to do so. This includes providing the names, addresses and extension numbers of employees of Dyson or any of its affiliates.

Using Community Content

Please be careful when using the Community. Content (other than from a Dyson Community Manager or Moderator) is posted by other Dyson owners and it has not been provided or verified by us. The views and opinions expressed by other users on the Community do not represent our views or opinions.

You should not follow any content that does not relate to Dyson products. Whilst most users are happy to help, please remember that their advice is theirs only and that you are responsible for deciding whether or not to follow it. If any advice sounds unsafe or incorrect, please do not try it. Please remember, you are using the Community at your own risk and responsibility.

If you are concerned by any of the content posted in the Community, please flag the relevant post to us (by selecting the three dots in the bottom right-hand corner).

Other Important Information

To allow you to use the Community you are providing us with certain personal information. Please find our Privacy Policy here, where we explain how we use your personal information, and our Cookie Policy here,, which sets out information about the cookies on our website and the Community.

Limitation of Responsibility and No Guarantees

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Community or any content on it, whether express or implied. All information and content provided on the Community is provided "as is" and, regardless of their source, we do not promise, represent, warrant or guarantee that any of the materials on the Community are accurate, complete, useful or up to date, nor that they will not infringe any third party’s intellectual property rights.

We will not be liable to you for any loss or damage (of any kind and however it is incurred) that you may suffer in connection with your use of, or your inability to use, the Community, or any reliance that you may place on the content of the Community.

We will have no liability to you for any loss of profits or revenue, loss of business or opportunity, loss of goodwill or reputation, or any business interruption (in each case, even where these are direct losses). We also have no liability for any indirect or consequential loss.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Third Party Links and Resources in the Dyson Offical Dyson Community

Where the Community contains links to other websites and resources provided by third parties, we assume no responsibility for the content of those websites or resources. We have no control over the contents of those websites or resources and we will not be liable for any loss or damage that may arise from your access to, or use of, them.

Viruses

We do not guarantee that the Community will be secure or free from bugs or viruses. You are responsible for configuring your information technology and computer programmes in order to access the Community. You should use your own virus protection software.

You must not misuse the Community by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Community, or any server, computer or database connected to the it. You must not attack the Community via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may be committing a criminal offence. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in the Community, and in the Dyson content published on it. All of those works are protected by copyright and other intellectual property rights and related rights around the world. All rights are reserved to the relevant owner or licensee of those works.

By submitting your content to the Community, you grant to us a worldwide, perpetual, irrevocable, royalty-free and sub-licensable right to use, store, and copy that content, to display it on the Community, and to distribute it and make it available to third parties (including other users of the Community). Please do not post content on the Community if you do not want to grant us these rights. You must ensure that you do not infringe the intellectual property rights of any third party by uploading content to the Community and granting us these rights in it.

You may print off one copy of any content posted on the Community for your personal non-commercial use. No other use is authorised. You must not modify, distribute, publish or create any derivative work of the Community or any content found on it. Our status (and that of any identified contributors) as the authors of content on the Community must always be acknowledged.

If you print off, copy or download (other than by way of automatic back-up or caching) any part of the Community in breach of these terms of use, your right to use the Community will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Removing Content, Suspension and Termination

We will determine, in our discretion, whether there has been a breach of these terms and conditions or any other applicable terms through your use of the Community. Where we reasonably suspect a breach to have occurred, we may take such action as we deem appropriate to protect the positive experience of other users and the legal rights of Dyson and others, including:

• suspending or terminating your right to use the Community or post any material;
• removal of any post already uploaded to the Community; and/or
• further legal action against you.

Your Account and Password

If you choose, or you are provided with, access credentials for the Community, such as a password or any other piece of information as part of our security procedures, then you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any access credentials if in our reasonable opinion you have failed to comply with any of the provisions of these terms and conditions or if we suspect that the credentials have been compromised.

If you know or suspect that anyone other than you knows your user details or password, you must promptly notify us at community@dyson.com.

Applicable Law

These terms and conditions, its subject matter and its formation (and any non-contractual disputes or claims arising in connection with them) are governed by the law of the country in which you, the user, are resident. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a consumer user then you may also bring proceedings in the country in which you are resident.

Other Important Terms

Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the other paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything that you are required to do under these terms and conditions, or if we delay in taking steps in response to a breach of the terms and conditions by you, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Cookies

A cookie is a small piece of information that is stored on your computer as a file. Cookies enable us to recognize your computer on a subsequent visit. Cookies do not store personal information. We need your permission to use cookies.

How we use cookies

Information we obtain from cookies is used to analyse our community. We use this data to adjust the community to your personal preferences. Finally, when sending information about our products and services, we can take your previous interest for certain pages into account.

Cookie setting

You choose which cookies you want to allow. If you have an account you can adjust your choice in your profile settings. If you do not have an account, you can change your cookie settings by deleting them via the internet options of your browser and visiting the community again. You will then be asked to choose your settings again. There are 3 settings: Basic, Normal and Complete.

• Basic: Functional
• Normal: Functional + analytics
• Complete: Functional + analytics + social media + embedded videos

Refuse cookies

If you don't want to use cookies at all, visit the help pages of your browser to turn off or reject them. Be aware, it is possible that not everything works or is displayed correctly when refusing cookies.

Tracking / Analytics

We collect browsing data from you to continuously improve your experience. We will not spam you nor sell it to other parties

Information About Us

In these terms and conditions reference to ‘we', 'our' and 'us' means Dyson Technology Limited, a company registered in England and Wales under company number 01959090 and with our registered office at Tetbury Hill, Malmesbury, Wiltshire, SN16 0RP. We are a limited company.

Contact Us

To contact us, please email community@dyson.com.

Additional Terms for Indian users and residents

If you are a User in India, then these additional Terms shall continue to apply to your use of the Dyson Community.

Please note that “Official Dyson Community - Terms and Conditions” together with these additional terms is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Your Account and Password

Upon cancellation or withdrawal of your Registration from the Community for any reason whatsoever, any information collected by Dyson may be retained for a minimum period of one hundred and eighty days (or such other period as may be legally required) thereafter.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, including inter-alia, Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the name and contact details of the Grievance Officer are provided below:

Name: Jack Copp

Contact: community@dyson.com

Last updated on the 02/11/2023