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Tips and tricks

Find and share handy hints on using your Dyson machine and the MyDyson™ app.

  • 82 Posts
  • 100 Replies
TIPS - CORDLESS VACUUM

How to: Clean the common areas of your house

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TIPS - AIR TREATMENT

5 ways to improve indoor air quality

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TIPS - CORDLESS VACUUM

How do I maximise my Dyson cordless vacuum's battery life?

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82 Posts
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
Keeping your Dyson purifier performing at its bestTIPS - AIR TREATMENT

Here are a selection of tips that could help maintain optimum air purification performance in your home:Your Purifier, Purifier Heater and Purifier Humidifier are engineered to purify single rooms, so you should use it where you spend the majority of your time at home. When placing the machine, make sure there is at least a few feet of clearance on all sides so that the air can circulate effectively. Clean the sensors regularly - Keeping the sensors clean and clear of debris will help the machine accurately record data and react to particle detection in the home. Read the ‘Cleaning the sensor’ article to find out where they are on your machine.  Clean the machine regularly - Wiping the machine over with a dry cloth will help remove a build-up of dust and debris. Read the ‘Cleaning the machine’ article for all a list of places to check. Before cleaning your machine, ensure that it is turned off at the socket and unplugged.If you’d like to share any tips on this, please feel free to post

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Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
Keeping your vacuum performing at its bestTIPS - VACUUM CLEANERS

Knowing which part of your machine should be cleaned and when can make all the difference in your home. Become familiar with the user manual, more specifically the areas that detail the ‘Cleaning’ and ‘Washing’ of the vacuum’s components can help you do just that! Here are some of our top tips to help you maintain optimum air flow, performance and pick up in your home: Filter maintenance is key - Keeping the machine’s filters clean is more important than you might think. It helps to ensure optimal performance, suction power and that all important removal of ultrafine particles. Instructions on filter maintenance does vary between category, so make sure you’re refereeing to your manual for recommendations. These articles can help to:  Cleaning the filter(s) on your cordless vacuum cleaner  Cleaning the filter(s) on your corded vacuum cleaner Cleaning the filter(s) on your robot vacuum Maintaining the brush bar - Regularly checking for hair, dirt, and debris will help to ensure optima

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Stuart
Dyson Community Manager
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afdat12New Member
asked in Tips and tricks
How to dry out the Dyson AM10 Humidifier

How do I dry out the Dyson AM10 Humidifier tank? I have let it sit for over a week and drops of water remaining on the inside surface of the transparent water tank. Thank you 

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Jannat
Community Moderator
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joanne lNew Member
asked in Tips and tricks
customer service complaint

What has happened to Customer Service at Dyson? It is absolutely appalling. There is nowhere to place a formal complaint, via email or phone. The call centre staff have no idea about the products or how to deal with customers. I have many Dyson products and used to highly recommend Dyson to friends but will not be doing that any longer. If you finally get through on the phone they hang up if they cant answer the question, the chats ignore the question and just send product descriptions of different models and prices and push to you to order, even when that’s not why you contacted them. I have had a part on order for 6 months and keep getting a different story on its progress. How do i speak to someone to resolve issues?

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Charu
Community Moderator
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Alex MazinNew Member
posted in Tips and tricks
A New Perspective on Ordinary Things

Hi everyone, my name is Alex, and I’ve been thinking a lot about how we express love - for both people and things.I have a wife, and one day, I gave her a Dyson as a gift for a special occasion. And no, it wasn’t because of Dyson’s aggressive marketing (at least, not directly aimed at me). It was more of a strategic move influenced by her friends and her love for scrolling through Instagram.Every time we were getting ready for dinner, I would watch her dry her hair with such joy, styling it in different ways and then eagerly asking, “How do I look? Do you like it? See what an amazing gift you gave me?” And every time, I stood there thinking how wonderful it was to hear that from someone you love.Then, an interesting thought crossed my mind - what if everything could express joy like that? Even inanimate objects? That’s when I remembered my beloved car. It never says a word, yet it’s always there for me, faithfully enjoying every oil change in complete silence.Every time I return home,

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Jack
Dyson Community Manager
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NatureClean7Rookie Member
asked in Tips and tricks
dyson v10 bin not locking on tab

Please help  Dyson V10 bin has empty mode and release mode but the bin doesn't seem to be locking. Is this an issue with the bin runner? Not referring to the lid

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Charu
Community Moderator
Jack
Dyson Community Manager
JackDyson Community Manager
published in Tips and tricks
Find a Dyson Demo storeTips and tricks

Exclusive experiences. Customised machines. Expert advice. Solving problems others ignore is the Dyson way, and that extends across everything we do from pioneering new products, to research and retail.When the first Dyson store opened in 2000 in Paris, there was very little like it. Often technology was sold in large department stores, stacked high and ready to buy. It wasn’t a tailored experience that helped potential owners understand the machines or technologies they were buying. Dyson Demo stores set out to breathe new life into the way people shop for technology. By design, they redefine retail and offer a unique experience for future Dyson owners.   Expert demos and advice Nobody knows Dyson technology like Dyson Experts, from finding your perfect machine to showing you what makes it different. Dyson exclusives From limited edition models to exclusive gift sets and accessories, available only in-store or on the Dyson website. Find a Dyson shopping location Dyson technology works

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Jack
Dyson Community Manager
Jack
Dyson Community Manager
JackDyson Community Manager
published in Tips and tricks
Stay alert to scamsTips and tricks

⚠ Stay alert to scams  At Dyson, your online security is our priority – so please stay alert to online fraud. Fake websites and phishing emails attempt to deceive you by spoofing genuine Dyson websites, words and images.Protect yourself from fraudsters by only shopping direct from Dyson.com, from Dyson Demo stores, and from our authorised third party retailer partners. 💻 How to spot a fake Dyson website Fake websites attempt to trick you by copying genuine Dyson websites, words and images. Stay alert for spelling mistakes, poor quality images and suspicious links. And protect yourself from fraud by following these online security tips:Only shop direct from Dyson.com and authorised third party retailers. Ask yourself: “Is this price suspiciously low?’ If the price appears too good to be true, it could be a scam. ✉ How to spot a fake Dyson emailFraudsters attempt to deceive you by sending spoofed emails, aiming to trick you into sharing your personal and payment details. This is called

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Jack
Dyson Community Manager
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ronancindysauveNew Member
asked in Tips and tricks
Can we share the Dyson app?

Can we share the Dyson app?

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Jack
Dyson Community Manager
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KristiiinaNew Member
asked in Tips and tricks
Dyson product authentication

How I can check is my Dyson product authentic and not used before? thank you in advance![Moderation edit - title updated]

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Jack
Dyson Community Manager
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MaddogRookie Member
asked in Tips and tricks
Floor Dok Multi is to tight for my Dyson Gen5outsize Absolute

I purchased the floor dok multi for my wife as a Christmas present and put it together, inserted the our Gen5outsize Absolute with some difficulty and found that my wife can’t take it out of the dock because it is too tight. I tried to do it and it was very difficult for me also.Hey Dyson & community how do I fix that?

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brendazaffariNew Member
posted in Tips and tricks
Don’t waste your hard earned money on a Hair Dryer

This company is ridiculous. My hair dryer stopped working right after the warranty expired (how convenient). I had to drive 1h30min to their closest repair facility. Only to hear that the motor is bad. And they don’t have the equipment to fix it, but they will have the equipment some time next year (!!!). And it will cost me 200 dollars. But the repair person offered the “great deal” of 30% discount in a new hair dryer. (Just so it stops working after two years again).The truth is that I am very disappointed that a company this big is not concerned about the quality of the products they put out there. I work hard for my money to buy quality products and now I have a 500 dollar piece of scrap. Anybody else going through the same issue? I heard this is happening to many people, so they clearly have a defective product on the market and they have to be held accountable. Definitely getting customer rights agencies involved. Please reach out to me if you have the same issue.

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Jack
Dyson Community Manager
JackDyson Community Manager
published in Tips and tricks
How do I use the Dyson Pet grooming kit on my Dyson cordless vacuum?TIPS - FLOORCARE

 The Dyson Pet groom tool is engineered for homes with pets. It removes loose hair, pet dander and allergens directly from your pet - before it’s shed around your home. Captured hair is then sucked hygienically away straight into your Dyson vacuum’s bin for easy and hygienic disposal. Dyson groom toolHow do I get my pet ready?Place your Dyson vacuum and tools in view of your pet, to make them part of your pet's surroundings. Move their feeding bowl near the vacuum so they get used to it. Next, try vacuuming nearby while your pet feeds. Before grooming, make sure your pet's coat is completely dry, and free of large knots and matted fur. The first time you use the tool, try without your Dyson vacuum attached. Hold down the button on the tool with your thumb to release the bristles. Groom in the direction of the fur. Rewarding good behaviour can help! When your pet is comfortable with the tool, follow the steps below. How do I use my Dyson pet grooming kit? Attach the XL extension hose an

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Jack
Dyson Community Manager
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Ruby CHNovice Member
asked in Tips and tricks
Disappointed with no update with my Exchange Order - Already waiting for Two months

I was very Disappointed. As I returned my unit to Dyson warehouse on July and until now (end of Sep) I still now yet received my exchange unit. I try to contact Dyson Live Chat, through Call customer service, and also email. All I get is the same respond is waiting and will get back me later. Then no more update for my case.I would like to know how to feedback to Dyson so then it can expedite my case. 

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Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
Dyson Supersonic™ hair dryer: Styling guidesTIPS - HAIR CARE

Want to watch a quick, step-by-step guide to achieve your ideal style?  The Official Dyson YouTube channel hosts a vast array of content which is designed to help you do exactly that.Each of the bespoke videos not just help you to achieve your style but shows you exactly which Magnetic styling attachment that was used and how to use it effectively.To get started, simply choose the video that suits your ideal style or visit our Dyson YouTube channel and use the on-screen search option or navigate through the playlists to start viewing more tutorials and insights for creating your look. The Flyaway attachmentUse the Flyaway attachment to finish your desired style.  Bantu knotsCreate sharp knots with curly hair using just the Wide-tooth comb attachment. Everyday blow dryAdd natural volume and create flicks using the Gentle air attachment, Smoothing nozzle and Flyaway attachment. Defined curls and waves Create defined curls, and add volume and shine using just the Diffuser. Volumised blowo

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Jack
Dyson Community Manager
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
How to: Clean the common areas of your houseTIPS - CORDLESS VACUUM

Did you know with the right tools, accessories, and vacuum cleaner, it’s possible to keep your home looking spotless?To help you tick all the boxes during your next dedicated deep clean, here’s Dyson’s step-by-step guide to cleaning common, high-traffic areas of the household, such as the staircase, hallway and living room, including tips on removing household dust and cleaning different floor types. How to: Remove household dust How to: Clean your staircase How to: Clean your hallway How to: Clean your living room How to: Clean carpets, remove stains and which accessories to use How to: Clean hardwood floors, remove stains and which accessories to useEach of these article not only feature the step-by-step guide, but highlight three top preparation tips and a list tools you’ll need to get started. Read the full article on cleaning the common areas of your home by clicking on our ‘How to clean the common areas of your house’ link.If you’d like to share your own tips on cleaning, feel fr

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Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
Where do you have your Purifier?

Anyone that has had a Purifier for a while may have their own tips and tricks for getting the best out of their machine.The best place in the room to ensure the cool or hot air reaches them, where the Purification/Humidification really makes a difference in the home or simply how they make sure their feet stay cool on those warm nights. This topics all about that :)I’ll go first...My home office, which is really a converted bedroom is pretty small, but it also faces the setting sun in the evening. Meaning it gets pretty warm. I’ve found if I position my Purifier in the opposite corner from where my desk is in the room, that I get all day cooling and when the sun beams through the window late afternoon, I can just increase the airflow to stay the same. Anyone else have any tips for dealing with the heat?

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dhdhdjdjRookie Member
asked in Tips and tricks
How to remove pet hair from wheels on Fluffy Optic

The small wheels are packed with pet hair and won’t turn anymore.  How do I remove the pet hair?

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Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
How do I maximise my Dyson cordless vacuum's battery life?TIPS - CORDLESS VACUUM

 We’ve collated some of our top tips to help you optimise the runtime and lifespan of your Dyson cordless vacuum's battery. Maximum power. Only when you need itWe recommend only using Max/Boost mode for short bursts of intensive cleaning. This could include removing clinging pet hair from upholstery, or vacuuming ground-in dirt from a high traffic area of carpet. Using these modes more regularly can speed up the degradation of your battery. Stick to using Auto, Normal or Eco mode for everyday cleaning. These settings provide more than enough power for day-to-day cleaning, and will also give you a longer runtime.Avoid use and storage in extreme temperaturesVery hot or cold environments can speed up battery ageing. So it's best to avoid cleaning the car in hot weather, or leaving your vacuum in a cold porch or garage. To protect the motor and battery, your Dyson cordless vacuum won’t operate or charge if the ambient temperature is below 3°C (37°F). Give it a restLet the battery run down

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Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
Dyson Corded vacuums: Understanding the tools and accessoriesCORDED VACUUM

Dyson engineers put as much care and attention into developing our tools and accessories as they do into the machines themselves. The tools supplied with your Dyson upright or cylinder vacuum will vary depending on which model you own, but our complete range of tools are available from our website. If you’ve ever wondered which accessory is best for which cleaning task, here’s your chance to learn more! The following video is a good place to start - using a Dyson upright vacuum as an example, you can see how to attach and use some of our most popular tools. The principle will be similar for other Dyson upright and cylinder models. In this article we take a look at some of the innovative and robust attachments engineered for Dyson upright and cylinder vacuum cleaners. Standard fit accessoriesCompatible with Dyson upright and cylinder vacuum cleaners with standard fittings (not quick release). Groom toolTackling pet hair at the source, for medium- and long-haired adult pets. 364 flexible

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MoytsgetaNew Member
asked in Tips and tricks
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michellepoyntNew Member
posted in Tips and tricks
any one got the Dyson air straight and any tips please

Hi everyone  just got my Dyson airstraight and am really impressed with it ,  not quite got it right in the back yet so wondered if anyone had any tips how to tackle the hair in the back 🤦🏻‍♀️

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Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
Help me Choose - Air Treatment Machine (Purifier)HELP ME CHOOSE

Need help choosing your next Air treatment machine?If you’re struggling or you’re just looking for inspirations for the next purchase, we can help!From singular room purification to open plan living spaces, air purifiers help improve indoor air quality and give you peace of mind that you’re breathing cleaner air at home. We know choosing the right one for your particular need can be challenging, that’s why our team have created a NEW dedicated journey to help make it even simpler. By completing a handful of questions, to better understand your needs, the ‘Help me Choose’ journey returns 3 criteria matching recommendations - these questions vary between ‘In-home activities’, ‘Type of belongings and Pets’, ‘Spaces to Purify’ and ‘Needs or Concerns’. All you’ll need to do is make a selection from those on-screen options. I’ve shared my own results below:   We’d love to hear if you’ve used this journey, and which recommendation you've chosen. Leave us a reply, letting us know below. If you

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Jack
Dyson Community Manager
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
Help me Choose - Hair careHELP ME CHOOSE

Need help choosing your next Hair care purchase?  If you’re struggling or you’re just looking for inspirations, we can help!For those with different hair lengths, a Straight, Wavy, Curly or Coily shape, with little to professional level experience in styling, our team have created a NEW dedicated journey to help make it even simpler when choosing the right Dyson Hair care product for you! By completing a handful of questions, to better understand your needs, the ‘Help me Choose’ journey returns criteria matching recommendations. These questions vary between ‘Hair Length’, ‘Type/Shape’, ‘Styling Goals’ and ‘Styling Skill Level’. All you’ll need to do is make a selection from those on-screen options. Here are some of our team’s results:   We’d love to hear if you’ve used this journey, and which recommendation you've chosen. Leave us a reply, letting us know below. If you’re still stuck, why not ask our community members for their input by posting a question. The best place to do this is

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Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Tips and tricks
The Dyson Airstrait™ straightener: Wet and Dry styling modesTIPS - HAIR CARE

The Dyson Airstrait™ straightener has been engineered to simplify your routine to straighten as it dries, making it ideal for every day fast styling or the days where you don’t have as much time to spend on your hair - with two styling modes, Wet and Dry.In each of these modes there is a different temperature and airflow setting combinations - this helps when straightening wet hair. The higher airflow is needed to dry simultaneously.These differences include:   Temperature:The temperatures in Wet mode are 80°C (175°F), 110°C (230°F), and 140°C (285°F). In Dry mode, the temperatures are 120°C (250°F), 140°C (285°F) and BOOST for an additional optional boost for maximum styling impact.  Airflow:Airflow speeds in Wet mode are High (11.9 L/s) and Low (9.2L/s). In Dry mode, these are High (10.9L/s), and Low (9.2L/s). To change between styling modes, press the Mode select button. The onboard LCD screen will show a Wet animation or a Dry animation. The animations identify which of these two m

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