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Got a general query about your Dyson hair care machine? Get an answer from the Dyson Community here.

  • 657 Posts
  • 1,275 Replies
657 Posts
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson Supersonic Nural™ hair dryer: your questions answeredNews

 Your Dyson Supersonic Nural™ hair dryer questions answered! Our Senior Design Engineer uses her expertise to answer your questions about styling with the Dyson Supersonic Nural™ hair dryer, including:What is Scalp protect mode? Why is 55 degrees the optimum temperature? Can I turn Scalp protect mode off when I’m in a rush? What do the different coloured lights mean at the back of the Supersonic Nural™? How does using the Scalp protect mode help me care for my scalp? Why should I care about my scalp health? How can the Supersonic Nural™ help me if I already have a healthy scalp? Is the Supersonic Nural™ good for dry scalps? Is the Supersonic Nural™ good for oily scalps? What does the new Wave+Curl diffuser do? What’s the difference between the dome mode and diffuse mode? Can the Wave+Curl diffuser create curls on naturally straight hair? What is Attachment learning? How does Attachment learning benefit my styling routine? Pause detect modeGot a Dyson Supersonic Nural™ question? Ask us

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2 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
How do the people who made it use Dyson Chitosan™ Pre-style cream?NEWS - HAIRCARE

 What's your type? Straight to wavy, or curly to coily? Fine or thick?Whatever your hair type, Dyson Chitosan™ Pre-style cream helps prime your styles.Available in four variants to suit your hair shape and conditioning preference.Now available to purchase in the US and Canada, and rolling out elsewhere in the world throughout August. Find out more at Dyson.com Learn more   

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Jack
Dyson Community Manager
4 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
James Dyson x Larry King | Styled with the new Dyson Supersonic r™ Professional hair dryerNews

Join James Dyson, Founder and Chief Engineer, in the chair with Global Ambassador Larry King as Larry styles with the new Dyson Supersonic r™ Professional hair dryer. Smaller. Lighter. Fast drying. Engineered for stylists. The new Dyson Supersonic r™ Professional hair dryer streamlines and evenly heats powerful airflow for efficient and effective styling. It features a longer cable and durable filter for stylists, Intelligent attachments with individual airflow and temperature ranges, and styles with no heat damage to protect hair’s natural shine.Professional stylists can sign up to our waitlist here.Find out more about the new Dyson Supersonic r™ Professional hair dryer here: 

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7 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Now available for professional stylists: the Dyson Supersonic r™ Professional hair dryerNews

 Shaping the future of hair drying. New ideas, new testing, new revolutionary curve. The Dyson Supersonic r™ Professional hair dryer has been engineered through relentless research with stylists – creating a powerful hair dryer that is fast drying yet lighter and smaller. I’m a professional stylist. Where can I order the Dyson Supersonic r™ Professional hair dryer? The Dyson Supersonic r™ Professional hair dryer is now available exclusively for professional stylists in the UK, US, Canada, France, Germany and Italy. Coming very soon to more countries - stay tuned for further updates!UK: https://www.dyson.co.uk/hair-care/shop-professional-hair-careIreland: https://www.dyson.ie/commercial/hair-care/supersonic-r-pro/vinca-blueUS: https://www.dyson.com/hair-care/professional/hair-dryers/supersonic-r/vinca-blueCanada: https://www.dysoncanada.ca/en/commercial/hair-careFrance: https://www.dyson.fr/professionnels/presentation Germany: https://www.dyson.de/gewerblich/ueberblickItaly: https://www

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Jack
Dyson Community Manager
7 months ago
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aelizalovejoyNew Member
asked in General discussion
When will the Dyson Mother's Day Ceramic pink and rose gold hair care machines be available in my country?

I’m wanting to purchase a dyson airwrap but I’m wanting to get the ceramic pink colorway. Can i find a release date for it anywhere because i know we will have it in the the US.(Moderation edit - title updated)

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7 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Engineering the new Dyson Supersonic Nural™ hair dryerNews

 Introducing the new Dyson Supersonic Nural™ hair dryer.  Discover how our engineers reinvented the iconic Dyson Supersonic™ hair dryer – now with Nural™ sensors for added intelligence. Scalp protect mode measures distance using a Time of Flight sensor, automatically reducing heat to maintain a comfortable, consistent scalp temperature.¹Attachment learning uses a Hall sensor to recognise attachments and automatically switch to your last-used settings.²Pause detect uses a motion-sensing accelerometer to know when it’s put down – reducing unnecessary noise.Dyson Supersonic Nural™ hair dryer The Dyson Supersonic Nural™ hair dryer is now available to buy in Australia, New Zealand, Korea, Taiwan, China, Hong Kong, Italy, France, UK, Ireland, USA and Canada. Coming soon to other countries - sign up to the waitlist here.Dyson Supersonic Nural™ hair dryer¹ In-use conditions may affect experience of pre-set temperature.² Activating Scalp protect mode will override last-used heat settings. Find

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Jack
Dyson Community Manager
8 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Your hair care questions, answered​ - Amy Johnson Q&AInterview

  Amy Johnson, Global Head of Education at Dyson Beauty, roots out rogue rumours and hands out hair care hints using her insider industry knowledge.  Amy answers your hair styling questions, from all things Dyson Airwrap™ to slicked-back bun breakage:Should the hair be styled wet, towel-dried or dry when styling it? Does using a styling product before you dry your hair with the Dyson Airwrap™ make the style last longer? Would you recommend putting rollers around the Dyson Airwrap™? What about overnight curls? Does the viral Sofia Richie wet hair bun break your hair? The most important thing you’d share with us as a pro?  ​From brush types to quick styles, Amy uses her insider expertise to answer the following questions on styling with the Dyson Airwrap™ multi-styler and dryer:What’s the difference between Dyson Airwrap™ brushes? Can I use a Dyson Airwrap™ on short hair? Is the Dyson Airwrap™ more for special occasion styling? Can I use my Dyson Airwrap™ on completely dry hair? How wet

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Jack
Dyson Community Manager
10 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson Airstrait™ straightener. Now available in the UK.News

It’s here at last! The new Dyson Airstrait™ straightener is now available in the UK.Visit our website to learn more and place your order: https://www.dyson.co.uk/hair-care/hair-straighteners/airstraitWe’re here to help if you have any questions about our latest innovation in haircare, which uses precision airflow to dry, style and straighten. No hot plates. No heat damage. 

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10 months ago
suebee3340
suebee3340Rookie Member
posted in General discussion
Let's Talk Airstrait - Who has one and what are your tips and experiences?

I love the Airstrait.  I bought it as soon as it came out. Didn’t get a fancy color it was so new. I didn’t want to wait for the other colors to come out.This makes straightening my hair damage free for sure. I don’t even bother sectioning it LOL. I’m always in a hurry.Would be cool if it was cordless like the Corrale.

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1 year ago
Helias
HeliasNovice Member
posted in General discussion
How are you liking the Airstrait after continuous use?

I’m very on the fence about buying one as they’re obviously super expensive. But knowing how others are liking it for either everyday or weekly use can make my decision easier. 

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1 year ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in General discussion
Dyson Hair care: Getting startedHAIR CARE - TUTORIAL

If you’ve ever wondered exactly how to set up your Dyson Airstrait™ straightener, Dyson Airwrap™ multi-styler, Dyson Supersonic™ hair dryer or Dyson Corrale™ straightener, here’s your chance! We’ve brought together the ‘Getting Started’ videos for each into one place. These videos are designed to help you become familiar with the machine, whilst covering the unboxing, assembly, operation, airflow functions, and how to start with styling. Get started by simply clicking on the video for your particular model. Dyson Airstrait™ straightener How to: Create a naturally straight blow out with the Dyson Airstrait™ straightener How to: Create a stretched bubble puff ponytail with the Dyson Airstrait™ straightener How to: Create a '90s-inspired straight blow out with the Dyson Airstrait™ straightener Dyson Airwrap™ multi-styler Dyson Supersonic™ hair dryer Dyson Corrale™ straightener The colourway of your particular model may vary from the one shown in the video, but the process for using it wil

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Stuart
Dyson Community Manager
1 year ago
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Anonymous
published in General discussion
Dyson Flyaway attachment - Feedback wanted!SPOTLIGHTED POST

Does anyone have the Flyaway attachment that goes on the Supersonic? I get quite a lot of flyaways (especially after drying!) so I am super tempted to try this out!

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1 year ago
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Anonymous
published in General discussion
Airwrap - Show me your Curls! PLEASE!SPOTLIGHTED POST

Heyyyyy Everyone! New Airwrap owner here.. Hi!I have all three barrels (20,30 and 40mm). I’m still trying to get the hang of using them but my hair is straight but frizzy.I used to use my straighteners to get that ‘relaxed beach wave look’ but now all these barrels open a whole new world of opportunities!!!!I need some inspiration ladies! Please, please show me what hairstyles you’ve achieved with these different barrels. I’m desperate for some tips! 😅Also, any advice on how to hold the airwrap to get my hair styled quickly would be a bonus! 🤗Thank you!!Lily Jane x

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1 year ago
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Anonymous
published in General discussion
Dyson new Supersonic Colour - I am in LOVE!SPOTLIGHTED POST

I got the Dyson Airwrap in November last year AND I love it!I decided on the blue & rosé colourway, which looks so beautiful! I’ve just seen they have a new Topaz Orange colour AND I want it so so badly!! My Airwrap now looks lonely and I’m seriously considering buying the Supersonic 😁If anyone has one yet, please, please, please share your photos! 😍!

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1 year ago
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smkl99New Member
asked in General discussion
Customer Service is no help. Can someone please call me

I have been waiting for 3 months for Dyson to give me a proper answer on a repair \ return.  We called almost 50 times, been on chat threads, sent numerous emails to there support, and even have escalated the issue.  Still have no answers. Call placed to discuss a malfunctioning hard dryer. Was told by support it would be replaced as it was only 10 months old.  Was told to ship the hair dryer back to them. I have shipping information and codes they provided and tracking numbers that it was received by them.i was then told that the serial number of the dryer we sent did not match the serial  they shipped to me 1o months ago.  Now I understand it does not match, but I never had a serial number registered any where that I was aware of.  I asked them to send me the voice recording of the call from the initial conversation and still no answers from them.  I also told them if they can not replace this unit to please ship it back to me as I paid over 400 dollars for the hair dryer and I would

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1 hour ago
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Julien GNew Member
asked in General discussion
impossible de lancer un bettoyage en profondeur sur ph04

Bonjour, je souhaitais lancer un nettoyage en profondeur de mon humidificateur purificateur ph04 et même avec la procédure d’appuyer deux fois sur le bouton dédié, rien ne se passe …pour info j'ai eu le voyant orange de l’évaporateur allumé en continu et plus d’humidification, alors je pensais à un cycle de nettoyé à effectuer, d’autant plus que le filtre évaporateur était comme surchargé d’une espèce de pâte blanche qui s’effrite (utilisation d’eau adoucie)j’ai tout de même nettoyé manuellement le filtre évaporateur avec de l’acide citrique et remis en service et ce n’est revenu dans l’ordre mais tout de même impossible de lancer le cycle de nettoyage merci !

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7 hours ago
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StephieLynchRookie Member
asked in General discussion
Dyson Airwrap brought it Canada won't work now I've relocated - What can I do?

I moved to Canada to study for the last nine months and bought a Dyson hair wrap. Prior to buying it I asked in the Dyson store would it work when I do move back home to which they confirmed if I bought adapter. Since being home it won't work, I've contacted Canada Dyson customer service to which they told me to contact Dyson in Ireland. I was in touch with them for them to tell me that the engineer said to get converter adapter and to go into the Dyson store for recommendation of which one to buy. I called my local store to which they wouldn't recommend it as it will blow the fuse. I contacted Dyson in Canada again to which they said the same thing. I recalled Dyson Ireland a hour later and different girl said do not buy converter as it will blow the Dyson.  How can three different customer services have different recommendations. I have travelled with my GHD to UK, Spain, USA and Canada never had any issues. This is cost $1000 CAD and is only four months old. I use it everyday What c

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4 days ago
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ErinMacNew Member
posted in General discussion
Very Frustrated Dyson AirWrap ID Owner / Terrible Customer Service

We are deeply disappointed with our experience after purchasing a brand-new Dyson Airwrap as a Christmas gift. Straight out of the box, the machine wouldn’t turn on despite following all troubleshooting steps and verifying our outlets. While it eventually powered on, it has since failed repeatedly after only three uses. To make matters worse, after spending 35 minutes with customer service, the representative was unhelpful, offered no solutions, and essentially told us there’s nothing they can do—even though the product is under warranty. Is it unreasonable to expect a $600 product to function reliably? Is it too much to ask for Dyson to replace a defective machine with one that works as promised? i’d like a manager or a supervisor to reach out to me personally to address my concerns. 

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8 days ago
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CuencsNew Member
asked in General discussion
online virtual consultation

Hellohas anyone managed to book the free online virtual consultation for the air wrap? Every time I check there is no availability all the way up to April. Thanks 

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9 days ago
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Irina TGNew Member
asked in General discussion
Missing the Presentation Case

Hi, I ordered during the black Friday(1st Dec) weekend a Dyson Supersonic Nural that according to the offer advertised included a presentation box complimentary.  I recieved the hair dryer on 3rd December, but not the box, today is 27th December and unfortunately no presentation case received.Regards, IrinaThanks,

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11 days ago
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ScottiemNew Member
posted in General discussion
collection for repair

Hi, I have now waited in 3 differing full days for a collection. Despite after the first let down and reassurances there has been no collection by dysons courier.  I paid for the repair in March under order number 34406137. NoThe call centre representatives have informed me that DPD should collect in the uk. Despite phoning around 6 times to Dyson customer services to check that the hairdryer would be collected and getting cast iron guarantees it would be picked up today - another no show unfortunately.  Customer service with no ability for resolution is not very good. How do you sort this if Dyson customer services can’t?  thanks.  

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11 days ago
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Jlw91New Member
posted in General discussion
airwrap longevity is horrible

I have to say, I was in LOVE with my airwrap when I first got it. I don’t treat myself to luxury things like this very often and it was my first time buying a Dyson product. I made sure the device was cleaned regularly and stored correctly. I don’t think words can describe how utterly disappointed I am in this product and company. It didn’t even last 2 ½ years. this product was a complete waste of money and I will never purchase another product from Dyson again. 

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11 days ago
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TerraNew Member
posted in General discussion
hair drier not working after one month and no support from Dyson

Dear Dyson Team,I hope this message finds you well. I am reaching out to seek your assistance regarding a disappointing experience with Dyson support that has left me frustrated.Here is the issue I am facing:• I purchased a Dyson device on October 21st directly from the website, but unfortunately, it stopped working within two months.• On December 1st, I dropped the device off at Galleria Mall store for servicing.• On December 18th, I visited the store and was informed that I would need to pay AED 850 for repairs because the large serial number tag was missing.I have attempted to resolve this issue through Dyson support but was informed that the absence of the serial number tag voids the warranty. I would appreciate clarification on where this policy is stated, as it was not made clear during the purchase or in the warranty terms provided.I hold the Dyson brand in high regard, which is why this situation has been so disappointing. First, the device failed within two months of purchase,

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11 days ago
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Olavo XavierNovice Member
asked in General discussion
Voltage

I bought a hairdryer in Japan and the seller told me that it was for 100 Volts, as in Brazil the voltage is 110 volts, I believe it works, but when I plug it into the socket, the LEDs light up and then they go out and the dryer doesn't work. Is this the cause of it not turning on or could it be another problem. Thanks.

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11 days ago
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RabdvdRookie Member
asked in General discussion
feeling like I have been Scammed by Dyson

Having a really bad time with Dyson.I bought a Dyson Airwrap for my daughter’s Christmas presents. The product shows as being in the delivery Hub but after 3 week it hasn’t arrived. I called customer services twice already asking why and each time I’ve been promised that someone will follow up with the courier and they will comeback with an answer. Needless to say nothing has happened and I am £450 out of pocket feeling like I have been scammed.It’s not what I expected from this Company and I read so many articles that people not only don’t get the product but they struggle to get a cancellation or refund.

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12 days ago
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