Hi, we have 2 Hot+Cool machines. One we've had for a couple years and it works great. We got a second one last month and it keeps turning itself off randomly at night. I don't mean that it stops heating- it completely powers off and I have to unplug it then plug it back in to get it to turn on. I have it set to heat to 72 degrees with the fan on the 2 setting. It's in night mode so that the light is as dim as possible. I don't use the scheduling or timer. There's no issue with the outlet or power in our home. What else can I try? I use these to keep my kids' rooms warm at night, we don't have a central heating system so these are crucial. My solution right now is to wake up in the middle of the night to check to make sure it's still on. That's not sustainable!
Purifier Hot +Cool turns off
Best answer by Anonymous
Hi
Welcome to the Dyson Community!
To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your machine easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
Reply
Create a Community account to start contributing.
New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.