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Using your Dyson cordless vacuum or wet cleaner

Getting the best out of your Dyson cordless vacuum or wet cleaner.

  • 133 Posts
  • 376 Replies
133 Posts
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Using your Dyson cordless vacuum or wet cleaner
Dyson Cordless vacuums: Getting startedCORDLESS VACUUM

If you’ve ever wondered exactly how to set up your cordless vacuum cleaner, here’s your chance!In this article we take a look at just how to get started with the latest Cord-free vacuums, including the Gen5, V15, V12, V11, V10 and V8 models. We’ve collated a ‘Getting Started’ video for each of these models. Each video is designed to help you become familiar with your machine whilst covering the unboxing, assembly, operation, power functions, and the process of emptying the clear plastic bin.To get started, simply click on the video for your particular model. Dyson V15s Detect Submarine™ cordless vacuum - Big bin Dyson V15s Detect Submarine™ cordless vacuum - Small bin Dyson V15 Detect™ cordless vacuum Dyson Gen5detect™ Outsize cordless vacuum Dyson Gen5detect™ cordless vacuum Dyson V12s Detect Slim Submarine™ cordless vacuum Dyson V12 Detect Slim™ cordless vacuum Dyson V11™ cordless vacuum Dyson V10™ cordless vacuum Dyson V8™ cordless vacuum The colourway of your particular model may v

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4 months ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Using your Dyson cordless vacuum or wet cleaner
Dyson Cordless vacuums: Understanding the tools and accessoriesCORDLESS VACUUM

Dyson engineers put as much care and attention into developing our tools and accessories as they do into the machines themselves. The tools supplied with your Dyson cordless vacuum will vary depending on which model you own, but our complete range of tools are available from our website. If you’ve ever wondered which accessory is best for which cleaning task, here’s your chance to learn more! The following videos are a good place to start - using either a Dyson V7™ cordless vacuum or Dyson V10™ cordless vacuum as examples, you can see how to attach and use some of our most popular tools. The principle will be similar for other Dyson cordless models. Dyson V7™ cordless vacuum  Dyson V10™ cordless vacuum In this article we take a look at some of the innovative and robust attachments engineered for Dyson cordless vacuum cleaners All standard format toolsCompatible with all Dyson V8™, Cyclone V10™, Dyson V11™, V15 Detect™, Outsize™ and Gen5detect™ vacuums. Scratch-free dusting brush  Vacuu

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Bronze Level Contributor
1 year ago
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NevadaDadRookie Member
published in Using your Dyson cordless vacuum or wet cleaner
Dyson cordless vacuums - Cold weather operationSPOTLIGHTED POST

If you are storing or transporting your vacuum in cold temperatures (below 3C°) and experiencing cut-out of the motor after 1-2 seconds, the unit is operating as-designed.I was experiencing some problems that are not documented in the manual and I have owned my cordless v8 absolute for 25 months.  At first, I though the battery was bad.  The symptoms were that I would remove the unit from its charging base and all 3 bars would show a fully charged battery.  I would squeeze the trigger and the unit would stop after 1-2 seconds and the battery indicator would display a single flashing blue bar.  It did not matter if a power accessory was attached, or nothing was attached.  It also did not matter if the unit was in MAX SUCTION mode or normal mode.I called Dyson support, and they thought I needed a new battery.  I am glad now that I did not order one.My unit is stored in the garage and for the last several weeks daytime temperatures have been below freezing.  I never “connected the dots” f

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1 year ago
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ChonkieRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
Flaw in the Dyson Wash G1 - Explained

I recently bought my first Dyson g1 from the Dyson store and have encountered a significant issue that needs to be addressed. I wanted to share my experience in hopes of finding a solution and also to raise awareness for others who might be facing similar problems.My Experience:After following the provided instructions to the letter, I started noticing that the base of the unit was leaking water around where the rollers were mounted. I didn’t catch this initially, and it ended up damaging my wooden flooring. I contacted Dyson customer service, and they promptly sent out a replacement.Second Machine, Same Problem:With the replacement machine, I followed the exact same setup and cleaning process. However, after just one use, I discovered my floor was once again wet the next morning.My Cleaning Process:    1.    Fill the top bottle with water.    2.    Clean the floors using the lowest setting only (never used any other setting).    3.    Return the machine to the docking station.    4.  

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5 hours ago
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Rex SchmidtRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson Wash G1 Jammed Roller Drive

We bought a Dyson Wash G1 in June this year. Although it works quite well when it is working, it has not been a good experience. Now the machine reports that the rollers are jammed. In fact the problem is that one of the plastic gears driving the rollers is jammed - it happens even when there are no rollers in the machine and one gear, unlike the other, cannot be moved by hand. I’m looking for advice as to how to fix the problem. If you go to the Dyson support page this is not a listed device so there isn’t a way to report the problem there. The nearest Dyson repair centre is an impractical 1.5 hours away, so I don’t know where to turn to for advice. At this point the main option seems to be to disassemble the the head myself and try to fix the problem, and if that doesn’t work to throw it away.We also have the problem with the debris tray falling loose - it’s a bad design and will always be prone to coming away because there is not enough support in the catch to retain it properly.All

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17 hours ago
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NaciyeNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson V11 Vacuum Issue - Request for Assistance

Dear Dyson Service Team,I hope you are doing well. I am writing to seek assistance with my Dyson V11 cordless vacuum cleaner, which I purchased approximately one year ago. Unfortunately, the device has recently started experiencing a problem.The issue is that the vacuum runs for about 3 seconds, then stops for 1 second, and resumes working in short bursts. This cycle repeats continuously, making it impossible to use the vacuum effectively. Other than this issue, I haven't encountered any other problems with the device.I would appreciate any guidance you can provide on troubleshooting this issue or arranging a repair if needed.Thank you in advance for your help.Kind regards,Naciye

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Jack
Dyson Community Manager
4 days ago
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movsyannikovRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dysin G1 debris tray falls out of the machine

I just bought the G1 Wash and the debris tray keeps falling out of the machine.  What is the solution for this? It doesn’t seem to be properly attached to anything.  The red filter tray fits well but the debris tray doesn’t. What are the exact instructions to make it stay?

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Jack
Dyson Community Manager
7 days ago
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adeonNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson V12 and Motorbar not able to clean carpets?

I purchased some time ago Dyson V12 Detect Slim Absolute. How I was surprised when I saw that the large Motorbar cleaner head cannot clean even the thinnest carpet. I’ve reported that to Dyson support. After some time they agreed to replace the device to a brand new one. Unfortunately when I got it, the same issue occurs. So the question is: is it just me who is so unlucky or Dyson cordless vacuum cleaners (or at least this model) are not able to clean carpets at all? See the linked video, the issue occurs even for 2-3mm thick piece of carpet.[Moderation edit - link removed]

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13 days ago
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alisonvalentonNew Member
posted in Using your Dyson cordless vacuum or wet cleaner
Submarine leaves dirty streaks on floor

Hello, When using the submarine attachement, it’s leaving streaks on the floor as well as debris or even dirty water on white tile. It seems like this is a normal occurrence as I just googled reviews.  Is there anything that can be done to stop this from happening? I saw a similar review but with no resolution. I might have to return the product given this is the main reason why I bought it - for the submarine attachment.  Alison

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17 days ago
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ChadyNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
complain

HelloI have an issue in my Dyson V8 that i got in January 2024The battery is dead after 7 months and the performance of the vacuum is badIf a 500$ vacuum is not worth so i will go to get other brands that last more especially that i will not use it as frequent.Thank you

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20 days ago
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Low PressureNovice Member
posted in Using your Dyson cordless vacuum or wet cleaner
Cordless V15 pulsing only with laser head (at altitude)

My new V15 pulses and displays false “airways blocked” message only when using the laser head on bare floors on auto power setting. It works fine on auto with all other attachments. I live at 9150 ft. above sea level. The machine was sent to Denver (5280 ft.) for repair, and they could not duplicate the issue. If I reduce suction power to eco, it works fine. In looking at the airway of the laser head, the diameter of the inlet is smaller than the other heads and attachments. Could this be an air pressure sensing issue? Anyone else at altitude with this problem?

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22 days ago
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2CybersNovice Member
asked in Using your Dyson cordless vacuum or wet cleaner
Can I get these product details?

Our house is all hardwood with some area rugs.  I want some specifics on the machine.#1.  How long does it take to recharge the batteries?#2.  The Spec say cleans upto 3100 sq feet.  My guess is that would be at the lowest water setting and or lowest power consumption setting.  How much area does the machine clean at max water use and max power settings?#3.  I live hundreds of miles from any Dyson store, but forturnately only 40 miles from the Norcross GA repair location.  Will they have units that I can examine and hopefully see demonstrated? 

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24 days ago
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PaulFRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
WashG1 not dispensing or collecting water

I picked up our new WashG1 today and it barely dispenses any water even when using the Max button. I see a few feeble streaks on the floor but that’s all. Also whereas Dyson’s Self-Clean video shows quite a bit of water coming back to the dirty pot I don’t see a single drop. I was on the phone to customer support  but they couldn’t offer any advice other than returning it. to John Lewis. Before I take that step, am I wrong to be expecting more water or is there some trick that I have missed.Very ironic if it’s called a wet cleaner when it’s mainly dry 

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Jack
Dyson Community Manager
27 days ago
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SideRetiredNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Why won't my brand new V15 Fluffy Optic Roller turn on, work, engage?

Why won't my brand new V15 Fluffy Optic Roller turn on, work, engage? Brand new unit, bought at Costco, fully charged before first use. No, there are no clogs, obstructions, etc.  The green light and roller have quickly flashed, indicating that there is a possible short.  Is my unit defective (I hope not, this would be my 3rd defective Dyson product in a row). I am hoping there is a simple user error. The manual says turn the lazer on----there is NO on/off switch on this model (face palm). For what its worth, my carpet roller works just fine.  Just not the Fluffy roller. I have also tried following the troubleshooting instructions of connecting the Fluffy Optic roller directly to the bucket without the want attachment. No luck. 

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Jack
Dyson Community Manager
28 days ago
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GStreetNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson G1 not picking up dirty water

Just bought a G! and used it on terracotta tilesSeems to be cleaning ok but is not picking up dirty waterThe dirty water tank remains empty both when cleaning floor and in cleaning cyclePulled it apart and cleaned everything. I cannot see how to do any more.  

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Jack
Dyson Community Manager
1 month ago
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petehannamNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
WashG1 - Leaking water tank when not in use

Hi,I’ve noticed that my G1’s clean water tank leaks if I don’t empty the tank after each use. I thought I’d gone mad the first time I came to use it and the tank was empty, but just now I noticed a massive puddle of water in the cupboard.Is this supposed to happen? Am I supposed to be emptying the clean tank after every use?Thanks

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Jack
Dyson Community Manager
1 month ago
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N123New Member
posted in Using your Dyson cordless vacuum or wet cleaner
V15 Detect

V15 detect, first use, after 30 minutes of use barely any dust in canister, had to completely remove canister and dig dust out of the side hole with my fingers, no warning whatsoever, no notice of anything clogged.  The green light is nice, you can see all the dust it isn’t getting after several times over, fast slow doesn’t seem to matter, appears the spinning brush is just moving the dust around…I thought the point of the Dyson was they don’t lose suction?This isn’t first Dyson and likely my last.I have a very small house, mostly wood floors with a few carpets here and there, and it is quite dusty at times, so I thought this would be nice, I’m going back to my shark unless someone can tell me what’s going on here  any help is appreciated 

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Bronze Level Contributor
1 month ago
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richardg32New Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson V12 Airway Blockage

I have been using the V12 for about a year, maybe once a week and it has been great for the most part, but a few months ago it kept repeating that the air filters needed cleaning after 5 minutes of use. I clean the filters thoroughly as per the instructions and leave plenty of time for it to dry but it still doesn’t last long before needing cleaning again.I have been putting up with this problem, but recently it has detected that the airways are blocked, so I detached the accessories, removed all the dust and even cleaning the filter, but none of this works. Now whenever I turn the vacuum on it immediately comes up with the ‘airways blocked’ message and turns off. I have thoroughly checked all accessible parts and there is no blockage. I can only conclude that there is a problem with the filter or the motor that means it is operating sub-optimally and I have no idea what to do because there’s no way to take the vacuum apart. Please help me fix this! I’m moving house this week and need

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2 months ago
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TmgNovice Member
asked in Using your Dyson cordless vacuum or wet cleaner
Wash G1 pressing mode button but nothing happening?

Hi, I just received my Wash G1 today and the mode button is not bringing up the menu.It displays "Self Clean" but will not move to a different menu option.Is there something I'm doing wrong?It is on the base unit, fully charged, plugged in and turned on.I have tried pressing and holding the mode button for multiple lenghts of time.The machine is working, it will run the self clean mode, and runs to clean the floor.Thanks.

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2 months ago
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Gary74New Member
asked in Using your Dyson cordless vacuum or wet cleaner
where can you buy the Dyson 01 Hardfloor Solution in the UK

Bought the new Wash G1 and the instructions reference the cleaning solution but can’t find it anywhere?

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Jack
Dyson Community Manager
2 months ago
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INDIE_69New Member
asked in Using your Dyson cordless vacuum or wet cleaner
DYSON V10 ANIMAL - COMPLAINT

I'm writing to express my disappointment and frustration with my Dyson V10 hoover. Despite paying over £400 for this product, I feel I'm not getting my money's worth due to ongoing issues. This is not what I expect from such a well-known household brand. Here's what I'm dealing with:1. **Filter Issues**: The hoover constantly asks me to empty the filter, even though it's already clean and empty after each use. This is very frustrating and seems to indicate a problem with the device.2. **Battery Life**: The battery runs out very quickly, even when it starts fully charged and is always kept on charge when not in use. This drastically limits its usability.3. **Poor Suction**: At times, the suction isn't strong enough to pick up even small specks of dust. This makes it hard to effectively clean my home.I also want to highlight a serious concern. I have a child with a low immune system who is highly susceptible to infections, such as chest infections. The poor performance of the hoover, esp

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Jack
Dyson Community Manager
2 months ago
A
Abu N AnsaryNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
What is the runtime of the Dyson V12 Detect Slim vacuum?

I bought a Dyson v12 absolute slim. It is a new purchase. After full charge it shows I have 45 minutes running time only on Eco setting, Although it is written 60 minute run time. I have not been able to use it 45 minutes plus I single time. Why is this?[Moderation edit - title updated]

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Jack
Dyson Community Manager
2 months ago
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ahmonzNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
V12 submarine , new unit and big problem

Dear all   Good day to everyone. I need your help i bought a V12 submarine. And the submarine wet roller is not working. it rolls but it didn’t dispense any water from the tank.  and this just happen when I get a brand new unit home.i had try many times and follow all setting up from the instructions video. My brother and my friend try either. Still no working.  Any hints for this? thank you so much.  

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Jack
Dyson Community Manager
2 months ago
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mspina3
asked in Using your Dyson cordless vacuum or wet cleaner
Loud noise when using Dyson Gen5outsize on hardwood floors

I just received the Dyson Gen5outsize. It says it is supposed to go from carpet to hardwoods without changing the head. Well when you go from carpet to hardwoods it makes a loud rattling noise. It sounds like it is eating the hardwoods. Am I supposed to change the head every time I go from carpet to hardwoods? If this is the case, then this vacuum is definitely not worth the price tag. Has anyone had experience with this? I appreciate any feedback you can offer.

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3 months ago
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Ugh65Novice Member
asked in Using your Dyson cordless vacuum or wet cleaner
Cordless Gen5 Detect - Wall dock/dok removal help

There seems to be no way to remove this particular wall mount as once it is locked in position there is no way to remove it.Please don't give me ludicrous  answers like chat did. The staff at Sydney did not have a clue about this. I have owned machines all the way since v6 and all wall mounts were movable the Gen 5 not unless there is a special tool to get behind and move the lugs as you try to lift it which I doubt. No this one has been designed without removal and repositioning in mind.  (Moderation Edit - Tags Added/Category Updated)

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3 months ago
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