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Using your Dyson cordless vacuum or wet cleaner

Getting the best out of your Dyson cordless vacuum or wet cleaner.

  • 141 Posts
  • 389 Replies
141 Posts
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Using your Dyson cordless vacuum or wet cleaner
Dyson Cordless vacuums: Understanding the tools and accessoriesCORDLESS VACUUM

Dyson engineers put as much care and attention into developing our tools and accessories as they do into the machines themselves. The tools supplied with your Dyson cordless vacuum will vary depending on which model you own, but our complete range of tools are available from our website. If you’ve ever wondered which accessory is best for which cleaning task, here’s your chance to learn more! The following videos are a good place to start - using either a Dyson V7™ cordless vacuum or Dyson V10™ cordless vacuum as examples, you can see how to attach and use some of our most popular tools. The principle will be similar for other Dyson cordless models. Dyson V7™ cordless vacuum  Dyson V10™ cordless vacuum In this article we take a look at some of the innovative and robust attachments engineered for Dyson cordless vacuum cleaners All standard format toolsCompatible with all Dyson V8™, Cyclone V10™, Dyson V11™, V15 Detect™, Outsize™ and Gen5detect™ vacuums. Scratch-free dusting brush  Vacuu

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Bronze Level Contributor
1 year ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Using your Dyson cordless vacuum or wet cleaner
Dyson Cordless vacuums: Getting startedCORDLESS VACUUM

If you’ve ever wondered exactly how to set up your cordless vacuum cleaner, here’s your chance!In this article we take a look at just how to get started with the latest Cord-free vacuums, including the Gen5, V15, V12, V11, V10 and V8 models. We’ve collated a ‘Getting Started’ video for each of these models. Each video is designed to help you become familiar with your machine whilst covering the unboxing, assembly, operation, power functions, and the process of emptying the clear plastic bin.To get started, simply click on the video for your particular model. Dyson V15s Detect Submarine™ cordless vacuum - Big bin Dyson V15s Detect Submarine™ cordless vacuum - Small bin Dyson V15 Detect™ cordless vacuum Dyson Gen5detect™ Outsize cordless vacuum Dyson Gen5detect™ cordless vacuum Dyson V12s Detect Slim Submarine™ cordless vacuum Dyson V12 Detect Slim™ cordless vacuum Dyson V11™ cordless vacuum Dyson V10™ cordless vacuum Dyson V8™ cordless vacuum The colourway of your particular model may v

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Stuart
Dyson Community Manager
1 year ago
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NevadaDadRookie Member
published in Using your Dyson cordless vacuum or wet cleaner
Dyson cordless vacuums - Cold weather operationSPOTLIGHTED POST

If you are storing or transporting your vacuum in cold temperatures (below 3C°) and experiencing cut-out of the motor after 1-2 seconds, the unit is operating as-designed.I was experiencing some problems that are not documented in the manual and I have owned my cordless v8 absolute for 25 months.  At first, I though the battery was bad.  The symptoms were that I would remove the unit from its charging base and all 3 bars would show a fully charged battery.  I would squeeze the trigger and the unit would stop after 1-2 seconds and the battery indicator would display a single flashing blue bar.  It did not matter if a power accessory was attached, or nothing was attached.  It also did not matter if the unit was in MAX SUCTION mode or normal mode.I called Dyson support, and they thought I needed a new battery.  I am glad now that I did not order one.My unit is stored in the garage and for the last several weeks daytime temperatures have been below freezing.  I never “connected the dots” f

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1 year ago
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w1nterRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
Wand for Built-in Dusting and Crevice Tool Not Locking

Hi everyone,I received a new Dyson V15 Detect Absolute today as a replacement for a defective V15 I had sent back. Right out of the box the wand that connects to the new built-in dusting and crevice tool is not locking into place. The button remains depressed and if I lift the vacuum up, the wand will just slide off. I’ve use a bit of force to try and engage it but I don’t want to break anything.Is there any trick to doing this? There was no noticeable obstructions and I didn’t see any damage to the clips inside the wand.  I’ve already called customer support but they were useless in troubleshooting besides acknowledging the issue. They suggested a replacement wand - but it’s out of stock - so I’m basically left without a working vacuum until the wand is back in stock. Could be several weeks, and I’ve already been waiting a month for the replacement for my original defective vacuum. 😑Any help would be appreciated.Best regards,B

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7 days ago
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Rex SchmidtNovice Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson Wash G1 Jammed Roller Drive

We bought a Dyson Wash G1 in June this year. Although it works quite well when it is working, it has not been a good experience. Now the machine reports that the rollers are jammed. In fact the problem is that one of the plastic gears driving the rollers is jammed - it happens even when there are no rollers in the machine and one gear, unlike the other, cannot be moved by hand. I’m looking for advice as to how to fix the problem. If you go to the Dyson support page this is not a listed device so there isn’t a way to report the problem there. The nearest Dyson repair centre is an impractical 1.5 hours away, so I don’t know where to turn to for advice. At this point the main option seems to be to disassemble the the head myself and try to fix the problem, and if that doesn’t work to throw it away.We also have the problem with the debris tray falling loose - it’s a bad design and will always be prone to coming away because there is not enough support in the catch to retain it properly.All

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29 days ago
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TereReiNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson V11 turns off after a few seconds

Excuse my englisch, i am from Germany and i will try my best to describe the problem with my Dyson V11. Every time i want to vaccum, my Dyson turns off after 1-3 seconds.. when i turn it on again and again, the term my Dyson vaccums, gets longer and longer. The facts: -i use it since less than 1 year-the battery is charged-the on-Button is also totally fine (not cracked). A family member checked it. -the battery itself is totally fine (i ordered a new one, my problem with turning off after a few seconds was still the same)-i empty the dust container regularly-the display doesn’t show messages like: filter need cleaning or anything elseSo what could my problem be? Can anybody help? Thanks. 

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1 month ago
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amy.mymailRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson V12s Hair Screw Tool - Mattress and Duvet Cleaning

Hi Dyson Community! I am wondering if you could use the V12s hair screw tool on your mattress and down duvet?For the down duvet, would the Dyson V12s extract the down as a result?thanks! 

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1 month ago
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zubbastikNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson V11 / SV28 Dock compatibility question

Hey everyone,I am trying to figure out if my old v11 dock (part number 970778-01) will be compatible with my new V11/SV28 vacuum.According to the parts website, my old dock supports V11 with click-in batteries but the list on that page does not include my SV28 (Extra) version.Can someone please advise? Thanks!Oleksiy ​​​​

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Jack
Dyson Community Manager
1 month ago
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àusthomeRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson V10 not for use with water?

I read that the Dyson V10 can not be used for wet cleaning such as mopping, yet I see after-market wet cleaning accessories that mop your floors or soak up wet spills. There seems to be different types of them. Wouldn't using them stuff up your Dyson V10? I'm assuming water would go inside the vacuum cleaner and stuff it up. I haven't bought any oof these accessories and am not intending to do so, but their descriptions say compatible with the Dyson V10..

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1 month ago
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scoutfinchNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Backwards compatibility - V8 --> V10

I need to use my V10 at another property and I have an older charger (Model # 205720-02). Is it safe to use this to charge my V10? Thanks for any help!

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Jack
Dyson Community Manager
1 month ago
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Simeon JerramRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
Complaint V7

Dear Dyson Customer Services,My current Dyson V7 Animal Extra Cordless Vacuum was bought refurbished from a Dyson outlet on 30/07/23:Model: V7 Animal Extra Cordless VacuumI would like to put in a compliant against your Customer Services Department and the quality of the refurbished product your Dyson Outlet have sold me.I called and spoke to a member of your staff today and am very upset that the guarantee has now conveniently expired after a year and the battery has stopped holding its charge.I'm informed by a member of your staff that it's probably my fault due to using it once or twice a month for 15-20minutes use and then putting it back on charge.My previous model DC stick cordless Dysons battery lasted for over 4 years without issue!I'm then informed a new battery will cost £55 or I can send it in for repair at a cost of £99I find this position untenable and cannot understand that you can sell a product through Dyson outlet that's not fit for purpose with a battery dying after 12

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Jack
Dyson Community Manager
1 month ago
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lynmacRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson V12 S - Cyclone Rubber Sealant

I know the earlier topic"Dyson V12 Detect Slim Warranty - Cyclone Rubber Sealant" is closed but strangely so dyson has not bothered to note and rectify the issue. I am having the same problem with my 5+ month old V12,S and it is disgraceful to see such poor quality standards followed for such a high priced product. It is truly disappointing to own a Dyson these days.Lynette Machado

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1 month ago
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VikashTRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
V12s wet mop does not take detergent

I have a Dyson v12s submarine since over 1 year and upto now working perfectly. I have noticed that since a week, when I used the wet roller set, the until is not taking the detergent from the unit. I have checked the components such as the cap etc. All seem to be in place, and the mop rotates as well when ON. However the liquid is not taken from the detergent unit and sprayed on the roller mop.Kindly advise Thank you

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1 month ago
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northshieldsNovice Member
posted in Using your Dyson cordless vacuum or wet cleaner
Cordless V11 Vacuum Filter Advice

I have had a V11 Absolute for just over 2 years. Almost every time I use it, I get a message saying that the filter needs cleaning but when I look at it it can be as clean as a whistle.I have tried cleaning everything I can think of and got a replacement filter, but still the same thing happens.Is there anything else I can try? (Moderation edit - Tags Added)

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1 month ago
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NaciyeNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson V11 Vacuum Issue - Request for Assistance

Dear Dyson Service Team,I hope you are doing well. I am writing to seek assistance with my Dyson V11 cordless vacuum cleaner, which I purchased approximately one year ago. Unfortunately, the device has recently started experiencing a problem.The issue is that the vacuum runs for about 3 seconds, then stops for 1 second, and resumes working in short bursts. This cycle repeats continuously, making it impossible to use the vacuum effectively. Other than this issue, I haven't encountered any other problems with the device.I would appreciate any guidance you can provide on troubleshooting this issue or arranging a repair if needed.Thank you in advance for your help.Kind regards,Naciye

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Jack
Dyson Community Manager
2 months ago
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movsyannikovRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dysin G1 debris tray falls out of the machine

I just bought the G1 Wash and the debris tray keeps falling out of the machine.  What is the solution for this? It doesn’t seem to be properly attached to anything.  The red filter tray fits well but the debris tray doesn’t. What are the exact instructions to make it stay?

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Jack
Dyson Community Manager
2 months ago
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adeonNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson V12 and Motorbar not able to clean carpets?

I purchased some time ago Dyson V12 Detect Slim Absolute. How I was surprised when I saw that the large Motorbar cleaner head cannot clean even the thinnest carpet. I’ve reported that to Dyson support. After some time they agreed to replace the device to a brand new one. Unfortunately when I got it, the same issue occurs. So the question is: is it just me who is so unlucky or Dyson cordless vacuum cleaners (or at least this model) are not able to clean carpets at all? See the linked video, the issue occurs even for 2-3mm thick piece of carpet.[Moderation edit - link removed]

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2 months ago
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alisonvalentonNew Member
posted in Using your Dyson cordless vacuum or wet cleaner
Submarine leaves dirty streaks on floor

Hello, When using the submarine attachement, it’s leaving streaks on the floor as well as debris or even dirty water on white tile. It seems like this is a normal occurrence as I just googled reviews.  Is there anything that can be done to stop this from happening? I saw a similar review but with no resolution. I might have to return the product given this is the main reason why I bought it - for the submarine attachment.  Alison

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2 months ago
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ChadyNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
complain

HelloI have an issue in my Dyson V8 that i got in January 2024The battery is dead after 7 months and the performance of the vacuum is badIf a 500$ vacuum is not worth so i will go to get other brands that last more especially that i will not use it as frequent.Thank you

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2 months ago
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Low PressureNovice Member
posted in Using your Dyson cordless vacuum or wet cleaner
Cordless V15 pulsing only with laser head (at altitude)

My new V15 pulses and displays false “airways blocked” message only when using the laser head on bare floors on auto power setting. It works fine on auto with all other attachments. I live at 9150 ft. above sea level. The machine was sent to Denver (5280 ft.) for repair, and they could not duplicate the issue. If I reduce suction power to eco, it works fine. In looking at the airway of the laser head, the diameter of the inlet is smaller than the other heads and attachments. Could this be an air pressure sensing issue? Anyone else at altitude with this problem?

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2 months ago
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2CybersNovice Member
asked in Using your Dyson cordless vacuum or wet cleaner
Can I get these product details?

Our house is all hardwood with some area rugs.  I want some specifics on the machine.#1.  How long does it take to recharge the batteries?#2.  The Spec say cleans upto 3100 sq feet.  My guess is that would be at the lowest water setting and or lowest power consumption setting.  How much area does the machine clean at max water use and max power settings?#3.  I live hundreds of miles from any Dyson store, but forturnately only 40 miles from the Norcross GA repair location.  Will they have units that I can examine and hopefully see demonstrated? 

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2 months ago
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PaulFRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
WashG1 not dispensing or collecting water

I picked up our new WashG1 today and it barely dispenses any water even when using the Max button. I see a few feeble streaks on the floor but that’s all. Also whereas Dyson’s Self-Clean video shows quite a bit of water coming back to the dirty pot I don’t see a single drop. I was on the phone to customer support  but they couldn’t offer any advice other than returning it. to John Lewis. Before I take that step, am I wrong to be expecting more water or is there some trick that I have missed.Very ironic if it’s called a wet cleaner when it’s mainly dry 

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Jack
Dyson Community Manager
2 months ago
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SideRetiredNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Why won't my brand new V15 Fluffy Optic Roller turn on, work, engage?

Why won't my brand new V15 Fluffy Optic Roller turn on, work, engage? Brand new unit, bought at Costco, fully charged before first use. No, there are no clogs, obstructions, etc.  The green light and roller have quickly flashed, indicating that there is a possible short.  Is my unit defective (I hope not, this would be my 3rd defective Dyson product in a row). I am hoping there is a simple user error. The manual says turn the lazer on----there is NO on/off switch on this model (face palm). For what its worth, my carpet roller works just fine.  Just not the Fluffy roller. I have also tried following the troubleshooting instructions of connecting the Fluffy Optic roller directly to the bucket without the want attachment. No luck. 

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Jack
Dyson Community Manager
2 months ago
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GStreetNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson G1 not picking up dirty water

Just bought a G! and used it on terracotta tilesSeems to be cleaning ok but is not picking up dirty waterThe dirty water tank remains empty both when cleaning floor and in cleaning cyclePulled it apart and cleaned everything. I cannot see how to do any more.  

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Jack
Dyson Community Manager
3 months ago
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petehannamNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
WashG1 - Leaking water tank when not in use

Hi,I’ve noticed that my G1’s clean water tank leaks if I don’t empty the tank after each use. I thought I’d gone mad the first time I came to use it and the tank was empty, but just now I noticed a massive puddle of water in the cupboard.Is this supposed to happen? Am I supposed to be emptying the clean tank after every use?Thanks

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Jack
Dyson Community Manager
3 months ago
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