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Using your Dyson cordless vacuum or wet cleaner

Getting the best out of your Dyson cordless vacuum or wet cleaner.

  • 123 Posts
  • 355 Replies
123 Posts
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Using your Dyson cordless vacuum or wet cleaner
Dyson Cordless vacuums: Getting startedCORDLESS VACUUM

If you’ve ever wondered exactly how to set up your cordless vacuum cleaner, here’s your chance!In this article we take a look at just how to get started with the latest Cord-free vacuums, including the Gen5, V15, V12, V11, V10 and V8 models. We’ve collated a ‘Getting Started’ video for each of these models. Each video is designed to help you become familiar with your machine whilst covering the unboxing, assembly, operation, power functions, and the process of emptying the clear plastic bin.To get started, simply click on the video for your particular model. Dyson V15s Detect Submarine™ cordless vacuum - Big bin Dyson V15s Detect Submarine™ cordless vacuum - Small bin Dyson V15 Detect™ cordless vacuum Dyson Gen5detect™ Outsize cordless vacuum Dyson Gen5detect™ cordless vacuum Dyson V12s Detect Slim Submarine™ cordless vacuum Dyson V12 Detect Slim™ cordless vacuum Dyson V11™ cordless vacuum Dyson V10™ cordless vacuum Dyson V8™ cordless vacuum The colourway of your particular model may v

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3 months ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Using your Dyson cordless vacuum or wet cleaner
Dyson Cordless vacuums: Understanding the tools and accessoriesCORDLESS VACUUM

Dyson engineers put as much care and attention into developing our tools and accessories as they do into the machines themselves. The tools supplied with your Dyson cordless vacuum will vary depending on which model you own, but our complete range of tools are available from our website. If you’ve ever wondered which accessory is best for which cleaning task, here’s your chance to learn more! The following videos are a good place to start - using either a Dyson V7™ cordless vacuum or Dyson V10™ cordless vacuum as examples, you can see how to attach and use some of our most popular tools. The principle will be similar for other Dyson cordless models. Dyson V7™ cordless vacuum  Dyson V10™ cordless vacuum In this article we take a look at some of the innovative and robust attachments engineered for Dyson cordless vacuum cleaners All standard format toolsCompatible with all Dyson V8™, Cyclone V10™, Dyson V11™, V15 Detect™, Outsize™ and Gen5detect™ vacuums. Scratch-free dusting brush  Vacuu

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Bronze Level Contributor
1 year ago
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NevadaDadRookie Member
published in Using your Dyson cordless vacuum or wet cleaner
Dyson cordless vacuums - Cold weather operationSPOTLIGHTED POST

If you are storing or transporting your vacuum in cold temperatures (below 3C°) and experiencing cut-out of the motor after 1-2 seconds, the unit is operating as-designed.I was experiencing some problems that are not documented in the manual and I have owned my cordless v8 absolute for 25 months.  At first, I though the battery was bad.  The symptoms were that I would remove the unit from its charging base and all 3 bars would show a fully charged battery.  I would squeeze the trigger and the unit would stop after 1-2 seconds and the battery indicator would display a single flashing blue bar.  It did not matter if a power accessory was attached, or nothing was attached.  It also did not matter if the unit was in MAX SUCTION mode or normal mode.I called Dyson support, and they thought I needed a new battery.  I am glad now that I did not order one.My unit is stored in the garage and for the last several weeks daytime temperatures have been below freezing.  I never “connected the dots” f

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1 year ago
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GStreetNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson G1 not picking up dirty water

Just bought a G! and used it on terracotta tilesSeems to be cleaning ok but is not picking up dirty waterThe dirty water tank remains empty both when cleaning floor and in cleaning cyclePulled it apart and cleaned everything. I cannot see how to do any more.  

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Jack
Dyson Community Manager
13 days ago
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petehannamNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
WashG1 - Leaking water tank when not in use

Hi,I’ve noticed that my G1’s clean water tank leaks if I don’t empty the tank after each use. I thought I’d gone mad the first time I came to use it and the tank was empty, but just now I noticed a massive puddle of water in the cupboard.Is this supposed to happen? Am I supposed to be emptying the clean tank after every use?Thanks

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Jack
Dyson Community Manager
13 days ago
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N123New Member
posted in Using your Dyson cordless vacuum or wet cleaner
V15 Detect

V15 detect, first use, after 30 minutes of use barely any dust in canister, had to completely remove canister and dig dust out of the side hole with my fingers, no warning whatsoever, no notice of anything clogged.  The green light is nice, you can see all the dust it isn’t getting after several times over, fast slow doesn’t seem to matter, appears the spinning brush is just moving the dust around…I thought the point of the Dyson was they don’t lose suction?This isn’t first Dyson and likely my last.I have a very small house, mostly wood floors with a few carpets here and there, and it is quite dusty at times, so I thought this would be nice, I’m going back to my shark unless someone can tell me what’s going on here  any help is appreciated 

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Bronze Level Contributor
14 days ago
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richardg32New Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson V12 Airway Blockage

I have been using the V12 for about a year, maybe once a week and it has been great for the most part, but a few months ago it kept repeating that the air filters needed cleaning after 5 minutes of use. I clean the filters thoroughly as per the instructions and leave plenty of time for it to dry but it still doesn’t last long before needing cleaning again.I have been putting up with this problem, but recently it has detected that the airways are blocked, so I detached the accessories, removed all the dust and even cleaning the filter, but none of this works. Now whenever I turn the vacuum on it immediately comes up with the ‘airways blocked’ message and turns off. I have thoroughly checked all accessible parts and there is no blockage. I can only conclude that there is a problem with the filter or the motor that means it is operating sub-optimally and I have no idea what to do because there’s no way to take the vacuum apart. Please help me fix this! I’m moving house this week and need

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27 days ago
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TmgNovice Member
asked in Using your Dyson cordless vacuum or wet cleaner
Wash G1 pressing mode button but nothing happening?

Hi, I just received my Wash G1 today and the mode button is not bringing up the menu.It displays "Self Clean" but will not move to a different menu option.Is there something I'm doing wrong?It is on the base unit, fully charged, plugged in and turned on.I have tried pressing and holding the mode button for multiple lenghts of time.The machine is working, it will run the self clean mode, and runs to clean the floor.Thanks.

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1 month ago
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Gary74New Member
asked in Using your Dyson cordless vacuum or wet cleaner
where can you buy the Dyson 01 Hardfloor Solution in the UK

Bought the new Wash G1 and the instructions reference the cleaning solution but can’t find it anywhere?

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Jack
Dyson Community Manager
1 month ago
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INDIE_69New Member
asked in Using your Dyson cordless vacuum or wet cleaner
DYSON V10 ANIMAL - COMPLAINT

I'm writing to express my disappointment and frustration with my Dyson V10 hoover. Despite paying over £400 for this product, I feel I'm not getting my money's worth due to ongoing issues. This is not what I expect from such a well-known household brand. Here's what I'm dealing with:1. **Filter Issues**: The hoover constantly asks me to empty the filter, even though it's already clean and empty after each use. This is very frustrating and seems to indicate a problem with the device.2. **Battery Life**: The battery runs out very quickly, even when it starts fully charged and is always kept on charge when not in use. This drastically limits its usability.3. **Poor Suction**: At times, the suction isn't strong enough to pick up even small specks of dust. This makes it hard to effectively clean my home.I also want to highlight a serious concern. I have a child with a low immune system who is highly susceptible to infections, such as chest infections. The poor performance of the hoover, esp

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Jack
Dyson Community Manager
1 month ago
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Abu N AnsaryNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
What is the runtime of the Dyson V12 Detect Slim vacuum?

I bought a Dyson v12 absolute slim. It is a new purchase. After full charge it shows I have 45 minutes running time only on Eco setting, Although it is written 60 minute run time. I have not been able to use it 45 minutes plus I single time. Why is this?[Moderation edit - title updated]

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Jack
Dyson Community Manager
1 month ago
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ahmonzNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
V12 submarine , new unit and big problem

Dear all   Good day to everyone. I need your help i bought a V12 submarine. And the submarine wet roller is not working. it rolls but it didn’t dispense any water from the tank.  and this just happen when I get a brand new unit home.i had try many times and follow all setting up from the instructions video. My brother and my friend try either. Still no working.  Any hints for this? thank you so much.  

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Jack
Dyson Community Manager
1 month ago
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mspina3
asked in Using your Dyson cordless vacuum or wet cleaner
Loud noise when using Dyson Gen5outsize on hardwood floors

I just received the Dyson Gen5outsize. It says it is supposed to go from carpet to hardwoods without changing the head. Well when you go from carpet to hardwoods it makes a loud rattling noise. It sounds like it is eating the hardwoods. Am I supposed to change the head every time I go from carpet to hardwoods? If this is the case, then this vacuum is definitely not worth the price tag. Has anyone had experience with this? I appreciate any feedback you can offer.

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1 month ago
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Ugh65Novice Member
asked in Using your Dyson cordless vacuum or wet cleaner
Cordless Gen5 Detect - Wall dock/dok removal help

There seems to be no way to remove this particular wall mount as once it is locked in position there is no way to remove it.Please don't give me ludicrous  answers like chat did. The staff at Sydney did not have a clue about this. I have owned machines all the way since v6 and all wall mounts were movable the Gen 5 not unless there is a special tool to get behind and move the lugs as you try to lift it which I doubt. No this one has been designed without removal and repositioning in mind.  (Moderation Edit - Tags Added/Category Updated)

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2 months ago
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SpanmanNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
V15 DDetect Motor Sensitivity settings

I’m curious about the Motor Sensitivity, referred to in the manual as “reactive suction power sensitivity” (not to be confused with Power Mode).  This is adjusted in the settings menu to Low, Med, or High and controls how the Power Mode self-adjusts in Auto. My question: what is the factory default, or recommended, setting for Motor Sensitivity?

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2 months ago
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THadalaNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Digital Motorbar XL cleaner head

Can you use the Digital Motorbar XL cleaner head on wood floors without damaging or scratching them?

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Jack
Dyson Community Manager
2 months ago
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fslawNew Member
posted in Using your Dyson cordless vacuum or wet cleaner
Suggestion to improve behaviour of the charging indicator

Hi,I just want to suggest to think about the behaviour of the charging indicator LED of my V6 animalpro: Currently this LED is permanently lit when charging and turns off completely when fully charged. Hence, it does not catch my eye when the charging cycle has been completed which results in excessive charging time. Even if I assume that this does not affect the lifetime of the battery I would just like to avoid such excessive charging times by getting a visible optical reminder to remove the charging cable. Hence, I suggest to change the LED behaviour so that it is blinking while in charging state, and turns to a steady lit state once the charging process is completed. I think this behaviour might be desirable by many other customers too.I do not want to initiate any fruitless discussion about the product design (which is just great!), nor do I need any response: I just wanted to let you know about my thinking so you may or may not take this into consideration…Thanks… fslaw

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Jack
Dyson Community Manager
2 months ago
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AnoukNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
dyson v15

My dyson is only 7 months old. On the screen it says it’s charging, but it stays at 15 percent and when i want to use it, it says its not charged at all.ist very expensive and only 7 months old, so i really want an answer !!

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Jack
Dyson Community Manager
2 months ago
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TiwasNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
V15 - need more suction

Anyone know if there’s a way to disable the - for a lack of a better word - panting my dyson starts doing if the resistance is too much? When cleaning my dog blankets it will do this all the time, and also if I attach my computer cleaning attachments. It’s a royal pain and I want it to just do its job - which is to suck. Without sucking ;)

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2 months ago
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ats0stvRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dissatisfaction with the Lack of Compatibility of the Submarine Head on Dyson V15 Detect

I am writing to express my profound disappointment regarding my recent purchase of the Dyson V15 Detect. As a long-standing customer who values the innovative technology Dyson is known for, I had high expectations for this product. Unfortunately, I am left with a sense of letdown due to specific limitations I have encountered.My primary concern centers around the compatibility of the Submarine mop attachment. When purchasing the V15 Detect, I was under the impression that it would be compatible with the wide range of attachments that Dyson offers in future, including the Submarine mop attachment. This was one of the key reasons for my choice, as the mopping function now avilable is crucial for my home's cleaning needs. To discover post-purchase that this attachment is not compatible after a very short while of release with the V15 Detect is not only frustrating but also misleading.I chose Dyson for its reputation in delivering top-tier, versatile, and user-friendly products. This exper

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2 months ago
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maryzNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Does anyone have redness/develop some blister while using vacuum?

Im not sure if it just me or the way im holding the vacuum but does anyone got blister while doing your vacuum routine? i know the battery last quite long on normal suction so we tend to use it longer, but my hand hurt from holding it.  

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3 months ago
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synapse13New Member
asked in Using your Dyson cordless vacuum or wet cleaner
V8 Animal+ brush bar only starts consistently when pushing vaccuum forward

My V8 Animal+ has an intermittent problem and I’m not certain how to correct.   If I hold up the vacuum off of the floor, or place on the floor without pushing, the brush bar (cleaner head) only starts rotating some of the time. I often have to press the button a number of times to get it going and it doesn’t seem to follow a pattern.However, if I push the vacuum forward on the ground while pressing the button, then the cleaner head brush starts consistently.   I’m not sure what might be wrong.If it helps, here are some other details:   My battery seems to be getting old. On high power it only lasts a minute or two. When I push the vacuum forward I see the brush starting to rotate just from the motion before I press the button. Am I “helping” the process get started?  Or maybe there is a connection problem in the sick or at the collection bin?  I tried connecting the cleaner head attachment directly to be bin, bypassing the middle stick portion, and the same symptoms persist.Thanks for

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Jack
Dyson Community Manager
3 months ago
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Samus AranNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson Gen5outsize - Question regarding diatomaceous earth

Greetings,I am currently having silverfish issues where I live (apartment) and one of the recommended products to use is diatomaceous earth.While doing some research, I noticed that this was apparently really bad for vacuum cleaners (when you remove it).I currently own a Dyson Gen5outsize and I would like to know if that vacuum will have issues and/or be damaged by diatomaceous earth before starting to apply it.May I get your recommendations please?Thank you in advance for your time and help, it is greatly appreciated.

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Jack
Dyson Community Manager
3 months ago
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IleanaNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Can I use cleaning products in my Dyson Submarine wet roller head?

Hello! My name is Ileana…I just wanted to know if it’s possible to use some kind of floor cleaning product (or maybe white vinegar) with the wet roller head? Or is just water? Thanks![Moderation edit - title updated]

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Jack
Dyson Community Manager
3 months ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in Using your Dyson cordless vacuum or wet cleaner
Getting started with your new Dyson WashG1™ wet cleanerF.A.Q.

The new Dyson WashG1™ wet cleaner uses a combination of hydration, absorption, and extraction technologies remove wet and dry debris in one go – automatically separating it out, so maintenance is more hygienic.Here are all the key things you’ll need to know to get started with your machine - assembly, use and maintenance. How to set up your Dyson WashG1™ wet cleaner How to use your Dyson WashG1™ wet cleaner Understanding the LCD screen on your Dyson WashG1™ wet cleaner How to use the Self-clean cycle on your Dyson WashG1™ wet cleaner How to maintain your Dyson WashG1™ wet cleaner Learn more  

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Jack
Dyson Community Manager
4 months ago
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