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Using your Dyson cordless vacuum or wet cleaner

Getting the best out of your Dyson cordless vacuum or wet cleaner.

  • 146 Posts
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146 Posts
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Using your Dyson cordless vacuum or wet cleaner
Dyson Cordless vacuums: Understanding the tools and accessoriesCORDLESS VACUUM

Dyson engineers put as much care and attention into developing our tools and accessories as they do into the machines themselves. The tools supplied with your Dyson cordless vacuum will vary depending on which model you own, but our complete range of tools are available from our website. If you’ve ever wondered which accessory is best for which cleaning task, here’s your chance to learn more! The following videos are a good place to start - using either a Dyson V7™ cordless vacuum or Dyson V10™ cordless vacuum as examples, you can see how to attach and use some of our most popular tools. The principle will be similar for other Dyson cordless models. Dyson V7™ cordless vacuum  Dyson V10™ cordless vacuum In this article we take a look at some of the innovative and robust attachments engineered for Dyson cordless vacuum cleaners All standard format toolsCompatible with all Dyson V8™, Cyclone V10™, Dyson V11™, V15 Detect™, Outsize™ and Gen5detect™ vacuums. Scratch-free dusting brush  Vacuu

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Bronze Level Contributor
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Using your Dyson cordless vacuum or wet cleaner
Dyson Cordless vacuums: Getting startedCORDLESS VACUUM

If you’ve ever wondered exactly how to set up your cordless vacuum cleaner, here’s your chance!In this article we take a look at just how to get started with the latest Cord-free vacuums, including the Gen5, V15, V12, V11, V10 and V8 models. We’ve collated a ‘Getting Started’ video for each of these models. Each video is designed to help you become familiar with your machine whilst covering the unboxing, assembly, operation, power functions, and the process of emptying the clear plastic bin.To get started, simply click on the video for your particular model. Dyson V15s Detect Submarine™ cordless vacuum - Big bin Dyson V15s Detect Submarine™ cordless vacuum - Small bin Dyson V15 Detect™ cordless vacuum Dyson Gen5detect™ Outsize cordless vacuum Dyson Gen5detect™ cordless vacuum Dyson V12s Detect Slim Submarine™ cordless vacuum Dyson V12 Detect Slim™ cordless vacuum Dyson V11™ cordless vacuum Dyson V10™ cordless vacuum Dyson V8™ cordless vacuum The colourway of your particular model may v

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NevadaDadRookie Member
published in Using your Dyson cordless vacuum or wet cleaner
Dyson cordless vacuums - Cold weather operationSPOTLIGHTED POST

If you are storing or transporting your vacuum in cold temperatures (below 3C°) and experiencing cut-out of the motor after 1-2 seconds, the unit is operating as-designed.I was experiencing some problems that are not documented in the manual and I have owned my cordless v8 absolute for 25 months.  At first, I though the battery was bad.  The symptoms were that I would remove the unit from its charging base and all 3 bars would show a fully charged battery.  I would squeeze the trigger and the unit would stop after 1-2 seconds and the battery indicator would display a single flashing blue bar.  It did not matter if a power accessory was attached, or nothing was attached.  It also did not matter if the unit was in MAX SUCTION mode or normal mode.I called Dyson support, and they thought I needed a new battery.  I am glad now that I did not order one.My unit is stored in the garage and for the last several weeks daytime temperatures have been below freezing.  I never “connected the dots” f

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MihaelaNovice Member
asked in Using your Dyson cordless vacuum or wet cleaner
How long to wait the main body to be teplaced?

We have an issue - the vacuum is cutting out when we start to clean. We connected with your customer service, but dont know when the main body will be send! It is very inpleasant without a vacuumcleaner in the house! So please tell me some deadline??

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Aastha
Community Moderator
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Ryleigha6New Member
asked in Using your Dyson cordless vacuum or wet cleaner
Washable area rugs

I have the Dyson gen5outsize absolute and I also have a few washable rugs in my home but the vacuum is too strong even on eco mode it will not vacuum them because they are too light, what attachments can I use on the washable rugs to get the job done without any issues? 

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HSnyderNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
wash G1

I need to disassemble my Wash G1 to send back. Looking to see how to get the handle off. Any suggestions 

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TracyAbercrombyNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
wash G1

I have the Wash G1 and sometimes the water doesn’t flow from clean tank to dirty tank. Is this normal to be so finicky?  I have to fiddle around with the containers and the connection to get it to work and I can’t work out what I do differently to get it going properly. Can you give any advice, is this normal or should I return the device?

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Jack
Dyson Community Manager
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Srinivasan KanchiNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Faluty design Dyson Wash G1

I bought this machine about 2 months ago and since then it has been replaced 4 times. All 4 machines have the same problems as below. Streaks of soap are consistently left on the floor after use. The trays are poorly constructed—some are falling apart, and debris is not being properly collected. One of the tank clips is loose and keeps coming off. Wastewater is not being collected in the lower jar while the machine is operating. Instead, soap foam is collected. Bear in mind, I didn’t use any chemical, except tap water. Not sure where this soap foam is coming from? There is frequent overflow of water and soap during the self-cleaning process. The support team is really useless, telling me the same thing again, rather than admitting that these are design faults.I wanted a full refund. However, the retailer refused and asked me to deal with Dyson. I am stuck in between. Dyson is neither addressing these issues nor giving me a refund. Very frustrating moments.I have escalated sever

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Jannat
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Gary74New Member
asked in Using your Dyson cordless vacuum or wet cleaner
where can you buy the Dyson 01 Hardfloor Solution in the UK

Bought the new Wash G1 and the instructions reference the cleaning solution but can’t find it anywhere?

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Jack
Dyson Community Manager
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Helz48New Member
asked in Using your Dyson cordless vacuum or wet cleaner
dyson charged fully 3 bars then when use to 1 bar?

Hi when charged the dyson v8 to full (3 bars!) When I go to use it it goes straight down to 1 bar. What is wrong and need replacing? Thanks 

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Charu
Community Moderator
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BK.KeeeeeeemNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
V12 Detect Slim Power issue

I'm asking via online because live in Auburn, Alabama, where there is no service center. Turn-off symptom occurs 3-5 seconds after power use 1. I tried it after washing the washable filter, but the symptoms are the same 2. Used after 100% full battery, same symptom3.It was used after cleaning the dust container, but the symptoms are the same 

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Aastha
Community Moderator
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Using your Dyson cordless vacuum or wet cleaner
Dyson Cordless vacuums: Setting up the docking stationCORDLESS VACUUM

If you’ve ever wondered exactly how to set up the docking station on your cordless vacuum cleaner, here’s your chance!In this article we take a look at setting up the docking station on our latest Cord-free vacuums, including the Gen5, V15, V12, Omni-Glide, V11, V10 and V8 models. We’ve collated a ‘docking station’ video from the Dyson YouTube channel for each of these models.To get started, simply click on the video for your particular model. Dyson Gen5 cordless vacuum Docking stationFloor Dok  Dyson V15 cordless vacuumDocking stationFloor dok Dyson V12 Detect Slim™ cordless vacuumWall dockFloor dok Dyson Omni-Glide™ cord-free vacuumCharging stationFloor dok Dyson V11™ cordless vacuumWall dock Dyson V10™ cordless vacuum Dyson V8™ cordless vacuum The colourway of your particular model may vary from the one shown in the video, but the process for using it will be the same.To familiarise yourself with the accessories and which one is best for certain cleaning task, visit our Dyson Cordle

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mcginnis_aNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Wash G1 Error Unable to start

When trying to start Dyson Wash G1, receiving the image on screen as if the handle needs to be lowered, and then it wont start, this problem was intermittent to start with, and now seems to be unable to start at all. Have done self cleaning / checked for any roller obstructions etc. and nothing clearing this issue.Can anyone advise ? Thanks in advance!

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Jack
Dyson Community Manager
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w1nterNovice Member
asked in Using your Dyson cordless vacuum or wet cleaner
Wand for Built-in Dusting and Crevice Tool Not Locking

Hi everyone,I received a new Dyson V15 Detect Absolute today as a replacement for a defective V15 I had sent back. Right out of the box the wand that connects to the new built-in dusting and crevice tool is not locking into place. The button remains depressed and if I lift the vacuum up, the wand will just slide off. I’ve use a bit of force to try and engage it but I don’t want to break anything.Is there any trick to doing this? There was no noticeable obstructions and I didn’t see any damage to the clips inside the wand.  I’ve already called customer support but they were useless in troubleshooting besides acknowledging the issue. They suggested a replacement wand - but it’s out of stock - so I’m basically left without a working vacuum until the wand is back in stock. Could be several weeks, and I’ve already been waiting a month for the replacement for my original defective vacuum. 😑Any help would be appreciated.Best regards,B

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Rex SchmidtNovice Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson Wash G1 Jammed Roller Drive

We bought a Dyson Wash G1 in June this year. Although it works quite well when it is working, it has not been a good experience. Now the machine reports that the rollers are jammed. In fact the problem is that one of the plastic gears driving the rollers is jammed - it happens even when there are no rollers in the machine and one gear, unlike the other, cannot be moved by hand. I’m looking for advice as to how to fix the problem. If you go to the Dyson support page this is not a listed device so there isn’t a way to report the problem there. The nearest Dyson repair centre is an impractical 1.5 hours away, so I don’t know where to turn to for advice. At this point the main option seems to be to disassemble the the head myself and try to fix the problem, and if that doesn’t work to throw it away.We also have the problem with the debris tray falling loose - it’s a bad design and will always be prone to coming away because there is not enough support in the catch to retain it properly.All

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TereReiNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson V11 turns off after a few seconds

Excuse my englisch, i am from Germany and i will try my best to describe the problem with my Dyson V11. Every time i want to vaccum, my Dyson turns off after 1-3 seconds.. when i turn it on again and again, the term my Dyson vaccums, gets longer and longer. The facts: -i use it since less than 1 year-the battery is charged-the on-Button is also totally fine (not cracked). A family member checked it. -the battery itself is totally fine (i ordered a new one, my problem with turning off after a few seconds was still the same)-i empty the dust container regularly-the display doesn’t show messages like: filter need cleaning or anything elseSo what could my problem be? Can anybody help? Thanks. 

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amy.mymailRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson V12s Hair Screw Tool - Mattress and Duvet Cleaning

Hi Dyson Community! I am wondering if you could use the V12s hair screw tool on your mattress and down duvet?For the down duvet, would the Dyson V12s extract the down as a result?thanks! 

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zubbastikNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson V11 / SV28 Dock compatibility question

Hey everyone,I am trying to figure out if my old v11 dock (part number 970778-01) will be compatible with my new V11/SV28 vacuum.According to the parts website, my old dock supports V11 with click-in batteries but the list on that page does not include my SV28 (Extra) version.Can someone please advise? Thanks!Oleksiy ​​​​

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Jack
Dyson Community Manager
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àusthomeRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson V10 not for use with water?

I read that the Dyson V10 can not be used for wet cleaning such as mopping, yet I see after-market wet cleaning accessories that mop your floors or soak up wet spills. There seems to be different types of them. Wouldn't using them stuff up your Dyson V10? I'm assuming water would go inside the vacuum cleaner and stuff it up. I haven't bought any oof these accessories and am not intending to do so, but their descriptions say compatible with the Dyson V10..

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scoutfinchNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Backwards compatibility - V8 --> V10

I need to use my V10 at another property and I have an older charger (Model # 205720-02). Is it safe to use this to charge my V10? Thanks for any help!

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Jack
Dyson Community Manager
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Simeon JerramRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
Complaint V7

Dear Dyson Customer Services,My current Dyson V7 Animal Extra Cordless Vacuum was bought refurbished from a Dyson outlet on 30/07/23:Model: V7 Animal Extra Cordless VacuumI would like to put in a compliant against your Customer Services Department and the quality of the refurbished product your Dyson Outlet have sold me.I called and spoke to a member of your staff today and am very upset that the guarantee has now conveniently expired after a year and the battery has stopped holding its charge.I'm informed by a member of your staff that it's probably my fault due to using it once or twice a month for 15-20minutes use and then putting it back on charge.My previous model DC stick cordless Dysons battery lasted for over 4 years without issue!I'm then informed a new battery will cost £55 or I can send it in for repair at a cost of £99I find this position untenable and cannot understand that you can sell a product through Dyson outlet that's not fit for purpose with a battery dying after 12

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Jack
Dyson Community Manager
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VikashTRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
V12s wet mop does not take detergent

I have a Dyson v12s submarine since over 1 year and upto now working perfectly. I have noticed that since a week, when I used the wet roller set, the until is not taking the detergent from the unit. I have checked the components such as the cap etc. All seem to be in place, and the mop rotates as well when ON. However the liquid is not taken from the detergent unit and sprayed on the roller mop.Kindly advise Thank you

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NaciyeNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson V11 Vacuum Issue - Request for Assistance

Dear Dyson Service Team,I hope you are doing well. I am writing to seek assistance with my Dyson V11 cordless vacuum cleaner, which I purchased approximately one year ago. Unfortunately, the device has recently started experiencing a problem.The issue is that the vacuum runs for about 3 seconds, then stops for 1 second, and resumes working in short bursts. This cycle repeats continuously, making it impossible to use the vacuum effectively. Other than this issue, I haven't encountered any other problems with the device.I would appreciate any guidance you can provide on troubleshooting this issue or arranging a repair if needed.Thank you in advance for your help.Kind regards,Naciye

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Jack
Dyson Community Manager
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movsyannikovRookie Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dysin G1 debris tray falls out of the machine

I just bought the G1 Wash and the debris tray keeps falling out of the machine.  What is the solution for this? It doesn’t seem to be properly attached to anything.  The red filter tray fits well but the debris tray doesn’t. What are the exact instructions to make it stay?

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Jack
Dyson Community Manager
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adeonNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
Dyson V12 and Motorbar not able to clean carpets?

I purchased some time ago Dyson V12 Detect Slim Absolute. How I was surprised when I saw that the large Motorbar cleaner head cannot clean even the thinnest carpet. I’ve reported that to Dyson support. After some time they agreed to replace the device to a brand new one. Unfortunately when I got it, the same issue occurs. So the question is: is it just me who is so unlucky or Dyson cordless vacuum cleaners (or at least this model) are not able to clean carpets at all? See the linked video, the issue occurs even for 2-3mm thick piece of carpet.[Moderation edit - link removed]

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