When mounted upright (accessory holder on top) the docking station will not secure the vacuum, I had to invert the holder (accessory holder down) for the vacuum to secure vacuum. I suspect the spring-loaded portion of docking station isn't strong enough to push the vacuum up into clip. Please advise.
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If you did, and the dock still isn’t working correctly, I’d contact Dyson. Maybe a broken part that needs replacing. They should replace it for you!
Yes. I very much agree. It reads like the dock might have been installed upside down. I hope the video addresses this.
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