We bought a Dyson Wash G1 in June this year. Although it works quite well when it is working, it has not been a good experience. Now the machine reports that the rollers are jammed. In fact the problem is that one of the plastic gears driving the rollers is jammed - it happens even when there are no rollers in the machine and one gear, unlike the other, cannot be moved by hand. I’m looking for advice as to how to fix the problem. If you go to the Dyson support page this is not a listed device so there isn’t a way to report the problem there. The nearest Dyson repair centre is an impractical 1.5 hours away, so I don’t know where to turn to for advice. At this point the main option seems to be to disassemble the the head myself and try to fix the problem, and if that doesn’t work to throw it away.

We also have the problem with the debris tray falling loose - it’s a bad design and will always be prone to coming away because there is not enough support in the catch to retain it properly.

All in all it has been a bad experience, unlike the other Dyson products that we have had over the years.

I notice that there isn’t a product category to list this problem on the topic page so I guess I’ll have to throw it into a general one. This is my second try at posting the topic to this site (the other just vanished), so let’s hope that someone out there will have an idea of how to deal with the problem and get the machine working again.