I bought this machine about 2 months ago and since then it has been replaced 4 times. All 4 machines have the same problems as below.

• Streaks of soap are consistently left on the floor after use.

• The trays are poorly constructed—some are falling apart, and debris is not being properly collected.

• One of the tank clips is loose and keeps coming off.

• Wastewater is not being collected in the lower jar while the machine is operating. Instead, soap foam is collected. Bear in mind, I didn’t use any chemical, except tap water. Not sure where this soap foam is coming from?

• There is frequent overflow of water and soap during the self-cleaning process.

The support team is really useless, telling me the same thing again, rather than admitting that these are design faults.

I wanted a full refund. However, the retailer refused and asked me to deal with Dyson. I am stuck in between. Dyson is neither addressing these issues nor giving me a refund. Very frustrating moments.

I have escalated several times, but there is no response from Sr management 

I wouldn’t recommend this product to anyone. £600 has gone down the drain!