Solarcycle Morph light - Wake Up

I have the same problem with my Solarcycle Morph desk lamp.  None of the ‘Scheduling your light’ features in the MyDyson app seem to work.

I’m connected to the lamp via Bluetooth and can turn it on and off, change light modes, change settings, etc.  But like danyl, if make a change to a schedule and tap ‘Save all changes,’ I get an error message with a crossed out WiFi symbol that says “We’re having trouble connecting.”  Which is odd because as far as I know the lamp is not supposed to even have WiFi connectivity.  Is it an issue with the lamp or something goofy going on with the app or am I just an idiot who’s doing something wrong?

I called Dyson customer service for troubleshooting.  It seemed like I was connected to one of those call centers that are contracted with 37 different companies at the same time.  The poor woman I spoke with wanted to help, but it didn’t seem like she knew what a Solarcycle lamp even was.  I was told I could send the lamp in for repairs or an exchange. 

I have the same issue and looking for a solution. When I log out of the app and resync it appears to say that it has saved my selections but cannot tell that it has actually sent it to the light. Very frustrating.

I have the same scheduling problem and error message. It worked the first time I programmed it and I have not been able to change or delete it since.  

Hi ​@danyl 

Welcome to the Dyson Community!

Here are a few steps you can follow on your Dyson to resolve the issue:

These simple checks should help rule out any obvious issues, and it may be possible to resolve this on the spot!

If you need further troubleshooting help after trying these steps, please contact Dyson Customer Care directly for further support Visit dyson.com and click Support for the contact options for the Dyson Customer Care team in your region.

Hope this helps!

That did not fix the problem.

I finally fixed it:  Here is a history of the attempts and what finally worked:  

(1) I connected the lamp, fresh out of the box, to the myDyson app on a S23 Galaxy Ultra (android version 14, One UI version 6.1) and the first time I tried it, the scheduling feature worked.  After that, I could not change or add a new scheduling event because the changes would not save and I would receive the “We’re having trouble connecting” message.

(2) Other features on the lamp worked  both manually and through the app (on/off, brightness, etc)

(3) Unplugging and replugging the lamp, deleting and reinstalling the app, disconnecting lamp from the app and reconnecting, did not  help.

(4) In the process of trying various fixes, at one point I received the message : “The app closed because it has a bug.  Try clearing the cache.”   I pushed the clear cache button and it did nothing. I could find no cache associated with MyDyson app in the Galaxy settings but at least this gave me a hint that this was a software.

(5) I disconnected the lamp from the MyDyson app on the Galaxy (this is important) and then logged into myDyson app on my husband’s iPhone, using my husband’s ID (this might be important). I added the Solarcycle lamp.  I was able to schedule and change events.

(6) I reloaded the MyDyson app on the Galaxy and logged on to the app with my husbands ID.   I was able to control and schedule things on the Solarcycle from my Galaxy after that.