I have an Outsize cordless stick vacuum with removable battery. After charging I have to remove battery and put back for vacuum to work. It gets power, before removal, but does no suction. When battery removed and replaced it works fine. Have 2 batteries with same behavior so must be unit. Any thoughts?
Best answer by Dyson Community Moderator
View originalI wouldn’t be leaning towards an issue with either battery. Maybe electrical issue with the body component?
This houses the electrical controls and power management system.
Yes! 100% agree
+3
Hi
Definitely unusual sounding. Please get in touch via our local WhatsApp channel, where one of our team will be happy to discuss the next steps. To do this, simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and start a WhatsApp conversation.
If you'd prefer, you're welcome to call the Dyson Helpline to speak with our experts directly. You can find their number in the ‘Contact us’ section of the page.
Best wishes!
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