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Using your cordless vacuum

Get advice or post a question on how to get the best our of your Dyson cordless vacuum when using it.

  • 102 Posts
  • 330 Replies

102 Posts

Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Using your cordless vacuum

Dyson Cordless vacuums: Understanding the tools and accessoriesCORDLESS VACUUM

Dyson engineers put as much care and attention into developing our tools and accessories as they do into the machines themselves. The tools supplied with your Dyson cordless vacuum will vary depending on which model you own, but our complete range of tools are available from our website. If you’ve ever wondered which accessory is best for which cleaning task, here’s your chance to learn more! The following videos are a good place to start - using either a Dyson V7™ cordless vacuum or Dyson V10™ cordless vacuum as examples, you can see how to attach and use some of our most popular tools. The principle will be similar for other Dyson cordless models.Dyson V7™ cordless vacuumDyson V10™ cordless vacuumIn this article we take a look at some of the innovative and robust attachments engineered for Dyson cordless vacuum cleaners All standard format toolsCompatible with all Dyson V8™, Cyclone V10™, Dyson V11™, V15 Detect™, Outsize™ and Gen5detect™ vacuums. Scratch-free dusting brushVacuum-assi

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Bronze Level Contributor
8 months ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Using your cordless vacuum

Dyson Cordless vacuums: Getting startedCORDLESS VACUUM

If you’ve ever wondered exactly how to set up your cordless vacuum cleaner, here’s your chance!In this article we take a look at just how to get started with the latest Cord-free vacuums, including the Gen5, V15, V12, V11, V10 and V8 models. We’ve collated a ‘Getting Started’ video for each of these models. Each video is designed to help you become familiar with your machine whilst covering the unboxing, assembly, operation, power functions, and the process of emptying the clear plastic bin.To get started, simply click on the video for your particular model. Dyson V15s Detect Submarine™ cordless vacuum - Big bin Dyson V15s Detect Submarine™ cordless vacuum - Small bin Dyson V15 Detect™ cordless vacuum Dyson Gen5detect™ Outsize cordless vacuum Dyson Gen5detect™ cordless vacuum Dyson V12s Detect Slim Submarine™ cordless vacuum Dyson V12 Detect Slim™ cordless vacuum Dyson V11™ cordless vacuum Dyson V10™ cordless vacuum Dyson V8™ cordless vacuum The colourway of your particular model may v

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Stuart
Dyson Community Manager
8 months ago
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NevadaDadRookie Member
published in Using your cordless vacuum

Cordless vacuum - Cold weather operationSPOTLIGHTED POST

If you are storing or transporting your vacuum in cold temperatures (below 3C°) and experiencing cut-out of the motor after 1-2 seconds, the unit is operating as-designed.I was experiencing some problems that are not documented in the manual and I have owned my cordless v8 absolute for 25 months.  At first, I though the battery was bad.  The symptoms were that I would remove the unit from its charging base and all 3 bars would show a fully charged battery.  I would squeeze the trigger and the unit would stop after 1-2 seconds and the battery indicator would display a single flashing blue bar.  It did not matter if a power accessory was attached, or nothing was attached.  It also did not matter if the unit was in MAX SUCTION mode or normal mode.I called Dyson support, and they thought I needed a new battery.  I am glad now that I did not order one.My unit is stored in the garage and for the last several weeks daytime temperatures have been below freezing.  I never “connected the dots” f

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1 year ago
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GluNew Member
asked in Using your cordless vacuum

Dyson Gen5 to pick drill dust - Durability

 Initial Impressions:After purchasing the Gen5 Detect, which is my first Dyson by the way, I was very pleased with how well it works from my initial tests. But, it gives me a sense that it's fragile, especially after a family relative told me that it can easily break with very fine particles. One example they gave was drill dust.Usage Context:I need to drill holes in walls 1-3 times a year, not for a full renovation, but for tasks like mounting the Dyson dock or hanging a couple of pictures or shelves. Additionally, I plan to use it occasionally for cleaning the interior of my car.Concerns and Questions:Is it okay to vacuum up the dust while drilling? Are there specific things that this vacuum can't handle? I don’t expect it to manage large chunks of rocks, glass, or liquids, but I would like it to perform similarly to the cheap corded vacuum I had before.

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Jack
Dyson Community Manager
1 day ago
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js_radfordRookie Member
asked in Using your cordless vacuum

vacuum attachments - adding magnets

Add tiny magnets to attachments and then store your attachments anywhere you have a thin sheet of metal on a wall. No need for any plastic attachment holder. Half inch round disc magnets work great and look elegant (if you see them at all). Amazon charges $10.88 for 20. Screws are extra (need tiny 1/2” long wood screws). Attach about 1.5” down from connecting end of attachment so does not interfere with connecting with vacuum. Then get any thin sheet metal (hardware store perforated steel sheets work great … maybe 1/8” thick plates used for construction).

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15 days ago
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PkluongNew Member
asked in Using your cordless vacuum

v15 stuck on carpet

So I went to Costco today to buy the v15 total clean extra for $550!Got home excited to use it on my carpet but then was bummed that the head would stop spinning because the vacuum made too much suction with my carpet. I’m using the motorbar head with the red gate thing totally open on my medium pile carpet. Has anyone else had this problem? What did they do? Is there another head I should use?

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1 month ago
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eugeneRookie Member
asked in Using your cordless vacuum

dyson V12s detect slim submarine complete

recently purchased the dyson v12s detect slim submarine complete. tried the submarine wet roller head tool and noticed that even when the water tank is already less than 1/5 full the lcd indicator still shows 40%, is it a faulty unit? also the gap from the tank and holder quite wide in my opinion. 

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1 month ago
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sadiajNew Member
asked in Using your cordless vacuum

Can I use my Cordless vacuum cleaner abroad/overseas? - V8 Animal

I have Dyson V8 Animal, and I am traveling full-time with pets. I was thinking to bring my V8 I have in US to use it. The question I have now is that how would it work in different countries with different voltages. For example, how would it work in Argentina, any country in Europe (For example France or Turkey) or Asia (Pakistan or Indonesia) or in Australia. Do I need to change the charger? If so what are reliable places I can get the charger from? 

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Jack
Dyson Community Manager
1 month ago
onlinealias
onlinealiasNew Member
posted in Using your cordless vacuum

V12 Detect Slim Cordless - Runtime inaccurate

I got a v12 Detect Slim Cordless on February 7, 2023.  It was getting 45 minutes of use on a full charge.  As of a few days ago, it gets no more than 34 minutes of use from a full charge. Is this normal degradation? I realize battery life can vary depending the frequency of use, surface cleaned, and type of tool used. Admittedly, I use my vacuum almost daily. I have consistently used the same two tools (combo and laser fluffy - light on) and only on terrazzo floors.  My apartment is only 600 square feet and it doesn’t take me that long to vacuum, so this rapid decline of battery use time concerns me?  Thanks in advance for your insight.   (Moderation Edit - Moved to New Topic/Tags Added)

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1 month ago
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cmcorrissNovice Member
asked in Using your cordless vacuum

Can I leave my Dyson Gen5detect vacuum connected to the charger between uses?

We started using our new Gen 5 detect for the first time as part of our weekly cleaning session. We kept the vacuum on auto mode and noticed the battery had already drained significantly until we could no longer use it and needed another full charge. Since this is our First Dyson stick vacuum, is it advised to keep it plugged in for charging while not in use or sitting idle so we can benefit from the most battery power?(Moderation edit - title updated)

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1 month ago
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JackieGNew Member
asked in Using your cordless vacuum

Gen5 stick vacuum - head for wooden floors

I have only had my Gen5 stick since beginning of January. I have noticed the felt bar nearest the roller is already degrading and this is only after about 15 vacuums. Is this normal?I have only used the correct roller on the correct surface as per the handbook.

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1 month ago
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Mikey8811Novice Member
asked in Using your cordless vacuum

Using The Fluffy Optic Head On Rugs

HiI am deciding between a V12 Detect Slim Absolute & and a V12 Detect Slim Submarine. The Submarine does not come with a motorbar cleaner head for carpets but has a mopping wet head which would be useful to have. I only have 2 Persian rugs and the pile is not not deep. I tried using a friend's V12 Detect Slim with the Fluffy Optic head on them and that seemed to work although not as smoothly as with a motorbar cleaner head. Can I use the Fluffy Optic head (presumably designed for hard floors on ) on the rugs without damaging them or the head? If so, I will get the Submarine for the added mopping wet mopping head. Thanks

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Jack
Dyson Community Manager
1 month ago
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gwwon4Rookie Member
asked in Using your cordless vacuum

Dyson V15s Detect Submarine Wand top loose

Hi all, After two months of using the vacuum, my wife realised that the top of the vacuum wand where the connection between plastic part and metal tube become loose. This makes the vaccum a bit difficult to maneuver. Does anyone has the similar issue in this community? Thank you.

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2 months ago
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Low PressureNovice Member
posted in Using your cordless vacuum

Cordless V15 pulsing only with laser head (at altitude)

My new V15 pulses and displays false “airways blocked” message only when using the laser head on bare floors on auto power setting. It works fine on auto with all other attachments. I live at 9150 ft. above sea level. The machine was sent to Denver (5280 ft.) for repair, and they could not duplicate the issue. If I reduce suction power to eco, it works fine. In looking at the airway of the laser head, the diameter of the inlet is smaller than the other heads and attachments. Could this be an air pressure sensing issue? Anyone else at altitude with this problem?

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2 months ago
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Jeff KimRookie Member
asked in Using your cordless vacuum

Dyson V15 battery is not charging

After battery ran out, I put the machine on a charging station.After 5 hours, the battery is still at 5%.I checked every part of the vacuum cleaner and I could not find any wrong thing. The blue light on the battery keeps blinking  but not charging. any has such problem?

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3 months ago
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GDrothNew Member
asked in Using your cordless vacuum

V15 assembly--wrong wand

The wand included in my v15 detect can not connect to the vacuum motor.  One end is fine and connects to the other accessories but the other end has a large partially clear plastic non-removable covering.  It looks nothing like the one depicted in the manual.  What do I do?

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Jack
Dyson Community Manager
3 months ago
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Owner of a vacuumNovice Member
asked in Using your cordless vacuum

Is the omniglide head compatible with the v11

HI,I  was wondering Is the omniglide head compatible with the v11. It would be great if it would be

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3 months ago
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rkellNew Member
asked in Using your cordless vacuum

Assembly, instructions and service issues with V15 Detect Absolute

I recently bought a Dyson V15 Detect Absolute directly from Dyson.  After I opened the packaging, I spent more than an hour trying to follow the included assembly instructions, but the parts shown on the instructions did not match the parts that were included in the package sent to me.  I tried looking for more instructions on the Dyson website and elsewhere.  Although I found several videos for the model I ordered, none of them showed the same parts as the unit that was shipped to me.  I then tried the customer service line.  To make a long story short, I waited for periods from 18 minutes to 48 minutes in my 4 or 5 calls.  When I finally was connected there was one nice gentleman who had me send pictures of all the parts I received then sent me a video, which also had different parts than the machine I had.  He promised to stay on the line and confirm that he was going to ship me the parts I needed to assemble the machine.  He hung up and I called again, and waited and waited and wai

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3 months ago
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kennethmeldrumNew Member
asked in Using your cordless vacuum

V11 Cordless vacuum stop working - Suggestions?

my v11 is approx 3 years old and has suddenly stopped working. There is no display on the LCD screen and nothing happens when I press the trigger for 10 seconds. I purchased a new battery (following the suggestion on the Dyson troubleshooting section on the website) but the machine still isn’t working.  any suggestions ? I’ve already spent £85 on the new battery which seems to have been a waste of money.  I’ve checked the machine and there are no blockages. 

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3 months ago
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ReynaldoRookie Member
posted in Using your cordless vacuum

Cordless V10 - Alternative Long Life Battery. Any recommendations?

I am wondering if anyone has found a manufacturer of a long life battery for a V10?The 9 minutes on Max is very frustrating. (Moderation Edit - Tags Added)

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3 months ago
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chenyansunRookie Member
asked in Using your cordless vacuum

Disappointing Experience with Dyson V15 Purchases

l. I am writing to express my deep disappointment and frustration regarding a recent experience with two Dyson V15 vacuum cleaners that I purchased as Christmas gifts. Recently, I purchased two Dyson V15 vacuum cleaners, and they were hand-carried to China by a family member. Upon arrival in China, we discovered that both batteries in the vacuum cleaners are faulty. This has not only left us disheartened but has also put a damper on what was meant to be a joyous holiday celebration. Understandably, I reached out to Dyson China for assistance in resolving this issue. Unfortunately, the response from Dyson China has been far from satisfactory. I was informed that the warranty for these products is not global, meaning that items purchased outside of China are not covered by the guarantee. This has left me in a difficult situation as I am unable to ship the faulty batteries back due to lithium battery restrictions. I must express my disappointment with this policy, as it implies that Dyson

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3 months ago
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Ugh65Novice Member
asked in Using your cordless vacuum

Cordless Gen5 Detect - Wall dock/dok removal help

There seems to be no way to remove this particular wall mount as once it is locked in position there is no way to remove it.Please don't give me ludicrous  answers like chat did. The staff at Sydney did not have a clue about this. I have owned machines all the way since v6 and all wall mounts were movable the Gen 5 not unless there is a special tool to get behind and move the lugs as you try to lift it which I doubt. No this one has been designed without removal and repositioning in mind.  (Moderation Edit - Tags Added/Category Updated)

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3 months ago
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RajaBRookie Member
asked in Using your cordless vacuum

Dyson V15 how to stop the red trigger turning vacuum on

Hello, just purchased and started using the V15 Detect. Superb, especially the soft roller with laser guidance. Have never seen anything like it! Wow! Anyhow, about the red trigger to activate the vacuum. I have read in other topics that after a few seconds of not using the trigger, the vacuum goes into standby mode. However, while emptying the bin, I wish I could stop it from running because I often wind up accidentally pressing the trigger. Thanks for any help. 

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4 months ago
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sullyNew Member
asked in Using your cordless vacuum

Dyson V8 Absolute power issues

Hi, my Dyson stops charging shortly after replacing on cradle. Anyone else had this issue? 

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4 months ago
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BeckithaNew Member
asked in Using your cordless vacuum

Does my Dyson V11 vacuum include a HEPA filter?

My dog has recently been diagnosed with dust mite allergy and I have been advised to use a hoover with a HEPA filter. I was hoping that the v11 that I already have has this feature before I need to buy another but I can’t seem to find any information on this.  Thanks!(Moderation edit - title updated)

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Jack
Dyson Community Manager
4 months ago
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