Dyson connected machines are programmed to send and receive data from the Dyson Cloud.
If the Dyson App isn’t updating to reflect the most recent information, losses connection frequently or has disconnected all together, it could be due to a combination of factors:
- Weak or loss of WiFi in the home.
- Product location compared to the router.
- Loss of connection to the Dyson Cloud.
Weak or loss of WiFi in the home
If there is a weak or loss of WiFi in the home, your machine could have trouble connecting to the home network. If possible, try moving your machine and the dock to another locations.
By moving the machine and the dock to another location you may need to create a new map. If this is the case, our ‘Mapping your home’ can walk you through each step.
Loss of connection to the Dyson Cloud
A ‘Power Cycle/Restart’ of your Robot should help to re-establish the connection to the Dyson Cloud and refresh the WiFi connection. To do this for your machine, follow the below steps:
Reset instructions
Dyson 360 VisNav™️ robot vacuum
To erase data from your robot, go to Settings on the LCD touchscreen menu, select ‘Erase Data’, press and click to confirm. This will erase personal data stored on the robot, such as Wi-Fi passwords, and return your robot to its factory settings.
Dyson 360 Heurist™️ robot vacuum
Place the robot on the charging dock, ensuring the battery light illuminates. Lift the robot off the dock for 30 seconds, then place back on the dock and refresh the Dyson App.
Dyson 360 Eye™️ robot vacuum
Place the robot on the charging dock, ensuring the battery light illuminates. Lift the robot off the dock for 30 seconds, then place back on the dock and refresh the Dyson App.