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elgNew Member

General discussion

Hair Dryer Failure

Expensive hair dryer stopped working two months out of warranty. Called customer service who kept me on the phone for 40 minutes and then told me to go to a local Dyson service center. They told me they’ve never seen a problem like mine and they think the power cord needs to be replaced and they don’t have the capability to do it. They said they might be able to later in the year and in the meantime offered me $150 “toward“ a refurbished machine. I found refurbished machines on the Dyson site for $350. So after spending $400 on a hairdryer, I now have to spend another 200 to get a used machine if I still want this dryer . Definitely the classic case of pouring good money after bad. I will go spend that money on another brand first. Very disappointed. Dyson should just send me a refurbished dryer in exchange for mine since they will ultimately fix it and resell it for near the original cost. By the way, why do they have so many refurbished hairdryers? Because the product is deficient!

4 hours ago

karinemeirelesNovice Member

Ask the Community

PLEASE!!!!! I just bought a Dyson in Canada, 110V, and I need one with 220V. Does anyone want to exchange?

I contacted the company, but they haven't responded yet. After reading numerous reports, I have low expectations regarding their response. I bought my Dyson Airwrap™ multi-styler Long Complete in Canada, and I'm returning to Argentina where the voltage is 220V. Please, if anyone wants to exchange, contact me.

6 hours ago

sjelinskiNovice Member

General discussion

"New" Dyson V15?

I just bought a Dyson V15 today, April 21, from Costco. I came home and unboxed everything. Everything seemed new but when I plugged it in and turned it on to make sure it worked, the particle counter already showed quite high numbers. How is it new then? I feel scammed!

7 hours ago

ColeNew Member

Ask the Community

Production date

Hi! How can I find out the production date of my cordless vacuum cleaner? Models v7 and v11.

9 hours ago

JessH2New Member

Ask the Community

Dyson refusing to support Australian Airwrap

Hey I bought a Dyson Airwrap in Australia whilst travelling and then moved to the United States where I plugged the device into the wall outlet and it stopped working. I took it to a service centre in Georgia and the service person literally said to throw it away and buy a new one because they can’t touch it, even though we asked if we can pay for them to take a look at it. Their reason is that Dyson does not support international warranties. This is absolutely ridiculous and disappointing from a company that we thought made high quality products. Can someone either suggest what best to do or a good alternative from a more supportive manufacturer?

10 hours ago

CristinaIvasucNew Member

General discussion

Airstrait bought in US, volting issues in Europe

Hello,I saw I am not the only one which had this issue, I bought Airstrait in US, just before the launch in Europe, and I got surprised by the fact that i cannot use a voltage transformer. After so many discussions with Dyson customer support, no solution was found for my case. I would like to be able to change with an European machine. Did somebody managed to solve this issue? Thanks

12 hours ago

NureenNew Member

Ask the Community

v12 slim detect cyclone mesh clogging

Customer service have just told me this is perfectly normal nothing wrong with my machine despite telling the agent I’ve followed the trouble shooting and maintenance advice on the app and problem is still persisting! So apparently the new way to clean your v12 bin is by physically using your hands to pull down the hair and dust wrapped around the mesh??? Can anyone help? How did you resolve this and what am I doing wrong? Deep clean has been conducted as per customer service advice but problem still remains. Problem started gradually with small amounts of hair and dust gathering at the top and now this is how it collects regularly.

12 hours ago

Duraace9spNew Member

General discussion

animal 3 wont rotate. nothing stuck in intake side/pickup

The animal 3 wont rotate. Wife popped the brush head off. Nothing. Took it apart for the easy stuff, container, wand, side, air filter, brush head etc.nothing. It’s all clean (and wobbly which I assume is normal) but neither the brush section or ball section will rotate allowing you to vacuum. I’ve tried calling Dyson, but between that failure and YouTube videos I have found no answers. Suggestions appreciated. Thank you

12 hours ago

Gp123New Member

Ask the Community

Dyson V8 stopped working. Charger or Battery?

Dyson suddenly stopped working after only a short period of time.Replaced in charger, did not recharge, no flashing lights whilst attempting to charge.When removed from charger and trigger held on, one red LED flashes four times followed by one blue.I have been informed this means the charger is not working but before buying a replacement I am looking for reassurance this is correct.

12 hours ago

TetianaNew Member

General discussion

help plese

Hello. My hair dryer has a problem. When I turn it on, it immediately turns off, and so on again and again.... I use it and I have to dry my hair and constantly hold the power button with my finger so that it doesn’t turn off. Then after 3 minutes it starts working normally and won’t turn off on its own. This really bothers me, is it possible to subdue it? Thank you, with best regards, Tatyana

13 hours ago

elgNew Member

General discussion

Hair Dryer Failure

4 hours ago

sjelinskiNovice Member

General discussion

"New" Dyson V15?

7 hours ago

ColeNew Member

Ask the Community

Production date

Hi! How can I find out the production date of my cordless vacuum cleaner? Models v7 and v11.

9 hours ago

JessH2New Member

Ask the Community

Dyson refusing to support Australian Airwrap

10 hours ago

CristinaIvasucNew Member

General discussion

Airstrait bought in US, volting issues in Europe

12 hours ago

NureenNew Member

Ask the Community

v12 slim detect cyclone mesh clogging

12 hours ago

Duraace9spNew Member

General discussion

animal 3 wont rotate. nothing stuck in intake side/pickup

12 hours ago

Gp123New Member

Ask the Community

Dyson V8 stopped working. Charger or Battery?

12 hours ago

JT847New Member

Ask the Community

How can you claim that you make returns easy?

I have been waiting over 4 months now for my money. Dyson received the device a few months back, per the postal tracking alert and their own email stating as much.But where is my money??? Not in my bank account.Like, I'm gonna needs some interest on it at this point. This is ridiculous. Has anyone ever actually received a refund for Dyson? Like does that happen, cause based on what I'm seeing on Reddit and other forums, this seems to be more common than not. If an employee reads this, can you get me some information? Every time I call in it takes over an hour to basically get told that they cant help me.

14 hours ago

ca.izabelaNew Member

General discussion

airwrap stopped working after two months.

I’ve cleaned the filter after each use, I’ve been nothing but gentle to it, and this thing stops working mid use. How is this possible?

14 hours ago

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