The Dyson Airstrait™ straightener, Dyson Airwrap™ multi-styler and Dyson Supersonic™ hair dryer - Can I use it abroad/overseas? | Dyson Community
HAIR CARE - COMMMON QUESTION

The Dyson Airstrait™ straightener, Dyson Airwrap™ multi-styler and Dyson Supersonic™ hair dryer - Can I use it abroad/overseas?

  • 19 December 2022
  • 37 replies
  • 76855 views
The Dyson Airstrait™ straightener, Dyson Airwrap™ multi-styler and Dyson Supersonic™ hair dryer -  Can I use it abroad/overseas?

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37 replies

Userlevel 1

i’ll be travelling with my 220v airwrap to korea - does this mean I will be able to use it there with a regular travel adaptor?


A “regular” adapter is very unlikely. These are high wattage devices and travel adapters generally aren’t designed for that kind of load.

You can buy adapters that are high wattage, and they should work fine.

Hi, i bought my Dyson airwrap in Thailand(220v) and can’t use it in US(110V). Anyone in the same situation? Test successfully any voltage converter. 

Userlevel 4

@Ineta I said it before and I will say it again, this isn’t new! They’ve never guaranteed use internationally, on any of their products, they just don’t plaster it all over their products!

If you read the fine print in the manual, they have a line that absolves them of any responsibility in case the machine malfunctions. You use it overseas at your own risk! 

If you wanted to use it, you might want to investigate a step up converter. This changes the local voltage into a higher one for use with electrical products purchased overseas.

@Stuart Hello Stuart! I read your post about using Dyson airwrap abroad and I see that Dyson don’t recommend to use the machine in countries with different voltages. But what about the plugs? I mean for example I have Dyson airwrap with Chinese plug (voltage in China is 220), can I use it with plug adapter in Spain where the voltage is the same but the plug is different?

Userlevel 6
Badge +7

Hi @kessi,

Thanks for your question!

Where the voltage of the country you purchased from and the country you’re travelling to are the same, your machine should work as normal. But please note, we don’t recommend using a travel adaptor with your machine as we can’t guarantee it won’t cause damage. As the adaptor hasn’t been manufactured or tested by Dyson, we’re not in a position to offer any assurances around its safety, quality or functionality. For this reason, we have to advise that any damage caused as a result of using a travel adaptor may not be covered under your Dyson guarantee - so any repair or replacement parts needed in future could be chargeable.

I hope this helps with your decision-making!

Userlevel 2
Badge +1

Can I use an adaptor or an electrical convertor?

“We don’t suggest the use of an adaptor or converter to use your device in another country...”

...good to know.  Thanks for the info, Stuart.  :) 

 

I have 220 V dyson hairwrap kit and I am looking for 110 V air wrap kit that I can use in US? Does anyone want to exchange with me please? I am permanently moving to US soon and really want to continue using dyson but not purchase another set because it is expensive ! Kindly let me know? 

WoodenMan - I must disagree with #1 and 4 on your list. I travel EVERYWHERE with my Dyson - short or long trips. It's how I ‘do’ my hair. Also, as stated in all the replies above other hair dryers have solved it or created a converter to use.

I was just looking at converters for all my electronics for an upcoming trip overseas and was shocked to hear my Dyson won't work!! UGH!!!

 

Hi! I have an airwrap I bought in Singapore. Am wondering if I can use this in Korea with just an international adaptor? 

With all due respect, the response from the Dyson representative is an insult. I bought my Dyson in South America and now am living in Spain - we were excited to use our products here only to find out that they don’t function abroad and the response from Dyson is, “We would recommend purchasing another model...” That is not a solution - that is sleezy and inappropriate towards the consumer. I am incredibly disappointed. I invested in this product and brand due to its quality and efficiency; unfortunately, the lack of information provided related to international usage or incompatibility with converters does not make me want to buy another Dyson product again. 

@caronunezlina what voltage do you need? I have here 220volts. If it sounds good to you we can exchange our machine? I need 110v.

I have got an email from Dyson support team and this is what they said I will attached the screenshot of their message. 

 

With all due respect, the response from the Dyson representative is an insult. I bought my Dyson in South America and now am living in Spain - we were excited to use our products here only to find out that they don’t function abroad and the response from Dyson is, “We would recommend purchasing another model...” That is not a solution - that is sleezy and inappropriate towards the consumer. I am incredibly disappointed. I invested in this product and brand due to its quality and efficiency; unfortunately, the lack of information provided related to international usage or incompatibility with converters does not make me want to buy another Dyson product again. 

@caronunezlina what voltage do you need? I have here 220volts. If it sounds good to you we can exchange our machine? I need 110v.

Guys, I just bought mine, 110V, and discovered that the voltage in my country (Argentina) is 220V. If anyone wants to exchange, I'm in Canada.

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