The Dyson Airstrait™ straightener, Dyson Airwrap™ multi-styler and Dyson Supersonic™ hair dryer - Can I use it abroad/overseas? | Dyson Community
HAIR CARE - COMMMON QUESTION

The Dyson Airstrait™ straightener, Dyson Airwrap™ multi-styler and Dyson Supersonic™ hair dryer - Can I use it abroad/overseas?

  • 19 December 2022
  • 37 replies
  • 63598 views
The Dyson Airstrait™ straightener, Dyson Airwrap™ multi-styler and Dyson Supersonic™ hair dryer -  Can I use it abroad/overseas?
Userlevel 7
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The quick and easy answer here is no. 

The Dyson Airwrap™ multi-styler, Dyson Supersonic™ hair dryer and Dyson Airstrait™ straightener have been precisely engineered for styling at the voltage of the country in which they were manufactured for and purchased in. When considering taking any of these products outside of the country they were manufactured for use in, where the same electrical voltage isn’t applied, they may become inoperable. Please follow the guidance on usage in the guarantee sections of the User guide.

For example, machines manufactured for use in the United Kingdom operate on 230V and 50Hz (Voltage range of 216.2V to 253.0V), whereas the those manufactured in the United States of America operate on 120V and 60Hz. Due to this difference, a machine manufactured for use in one country, may become inoperable in another. 

 

Can I use an adaptor or an electrical convertor?

We advise against using your Dyson hair care machine in another country with an adaptor or converter. As we haven’t manufactured or tested the adaptor, we can’t be confident of it’s quality or safety, and we can’t guarantee it won’t cause permanent damage to the machine and its motor. For this reason, any damage caused by using your machine with a convertor or adaptor may not be covered under the terms of your Dyson guarantee.

The only Dyson device in our hair care range that is currently rated for universal use is our Dyson Corrale™ straightener. This has been engineered for travel, and styling on the go.

 

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37 replies

Same problem here. Anyone interested in swapping a 110v with a 220v? I bought mine a year ago but very rarely used because I travel a lot and I am relocating from US to Spain. Please let me know if you are interested! Thanks!

With all due respect, the response from the Dyson representative is an insult. I bought my Dyson in South America and now am living in Spain - we were excited to use our products here only to find out that they don’t function abroad and the response from Dyson is, “We would recommend purchasing another model...” That is not a solution - that is sleezy and inappropriate towards the consumer. I am incredibly disappointed. I invested in this product and brand due to its quality and efficiency; unfortunately, the lack of information provided related to international usage or incompatibility with converters does not make me want to buy another Dyson product again. 

@caronunezlina what voltage do you need? I have here 220volts. If it sounds good to you we can exchange our machine? I need 110v.

Guys, I just bought mine, 110V, and discovered that the voltage in my country (Argentina) is 220V. If anyone wants to exchange, I'm in Canada.

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I have got an email from Dyson support team and this is what they said I will attached the screenshot of their message. 

 

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With all due respect, the response from the Dyson representative is an insult. I bought my Dyson in South America and now am living in Spain - we were excited to use our products here only to find out that they don’t function abroad and the response from Dyson is, “We would recommend purchasing another model...” That is not a solution - that is sleezy and inappropriate towards the consumer. I am incredibly disappointed. I invested in this product and brand due to its quality and efficiency; unfortunately, the lack of information provided related to international usage or incompatibility with converters does not make me want to buy another Dyson product again. 

@caronunezlina what voltage do you need? I have here 220volts. If it sounds good to you we can exchange our machine? I need 110v.

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I also have 220v here. Can someone here exchange for 110volts.

I have 220 V dyson hairwrap kit and I am looking for 110 V air wrap kit that I can use in US? Does anyone want to exchange with me please? I am permanently moving to US soon and really want to continue using dyson but not purchase another set because it is expensive ! Kindly let me know? 

Userlevel 2
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Can I use an adaptor or an electrical convertor?

“We don’t suggest the use of an adaptor or converter to use your device in another country...”

...good to know.  Thanks for the info, Stuart.  :) 

 

Userlevel 5
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Hi @kessi,

Thanks for your question!

Where the voltage of the country you purchased from and the country you’re travelling to are the same, your machine should work as normal. But please note, we don’t recommend using a travel adaptor with your machine as we can’t guarantee it won’t cause damage. As the adaptor hasn’t been manufactured or tested by Dyson, we’re not in a position to offer any assurances around its safety, quality or functionality. For this reason, we have to advise that any damage caused as a result of using a travel adaptor may not be covered under your Dyson guarantee - so any repair or replacement parts needed in future could be chargeable.

I hope this helps with your decision-making!

@Stuart Hello Stuart! I read your post about using Dyson airwrap abroad and I see that Dyson don’t recommend to use the machine in countries with different voltages. But what about the plugs? I mean for example I have Dyson airwrap with Chinese plug (voltage in China is 220), can I use it with plug adapter in Spain where the voltage is the same but the plug is different?

Userlevel 4

@Ineta I said it before and I will say it again, this isn’t new! They’ve never guaranteed use internationally, on any of their products, they just don’t plaster it all over their products!

If you read the fine print in the manual, they have a line that absolves them of any responsibility in case the machine malfunctions. You use it overseas at your own risk! 

If you wanted to use it, you might want to investigate a step up converter. This changes the local voltage into a higher one for use with electrical products purchased overseas.

I am so upset I could cry😢 when you bought my Dyson Airwrap (saved and got it brand new) nowhere did it state that it only works in the country I purchased it in. I got it so I could take it with me when I move to America later this year and come to find out I cannot do that.. it’s so upsetting that Dyson is keeping that under wraps so to speak.. it should be all over the Airwrap page… now I’m out £600 and can’t use it.. honestly.. I don’t know what to do.. is there anything I can do to make it work in the states?

With all due respect, the response from the Dyson representative is an insult. I bought my Dyson in South America and now am living in Spain - we were excited to use our products here only to find out that they don’t function abroad and the response from Dyson is, “We would recommend purchasing another model...” That is not a solution - that is sleezy and inappropriate towards the consumer. I am incredibly disappointed. I invested in this product and brand due to its quality and efficiency; unfortunately, the lack of information provided related to international usage or incompatibility with converters does not make me want to buy another Dyson product again. 

This is a total let down as every other hair dryer and styler I’ve own has been dual voltage for ages! We are paying a premium price for these products and this should not even be a conversation - these products should be dual voltage.

Userlevel 4

I’ve spent thousands of dollars because I love Dyson’s technology, starting from their vacuums, airwrap and now the airstrait. I am overseas in South Korea and brought my newly purchased airstrait, only to find out that it does not work with the adaptor. I am so shocked and confused after reading the other threads regarding this issue and that the Dyson still has not fixed this issue. 
 

I am really hoping that Dyson will invent an adaptor that can fit our devices because I absolutely love my airwrap and airstrait!!!! PLEASE DYSON HELP YOUR CUSTOMERS!!!! WE PAY HIGH PRICES FOR YOUR DEVICES!!! 

 

Hate to break it to you, this isn’t new! They’ve never guaranteed use internationally, they just don’t plaster it all over their products! Read the user manual, they have a line that absolves them of any responsibility in case the machine malfunctions. You use it overseas at your own risk! 

I’ve spent thousands of dollars because I love Dyson’s technology, starting from their vacuums, airwrap and now the airstrait. I am overseas in South Korea and brought my newly purchased airstrait, only to find out that it does not work with the adaptor. I am so shocked and confused after reading the other threads regarding this issue and that the Dyson still has not fixed this issue. 
 

I am really hoping that Dyson will invent an adaptor that can fit our devices because I absolutely love my airwrap and airstrait!!!! PLEASE DYSON HELP YOUR CUSTOMERS!!!! WE PAY HIGH PRICES FOR YOUR DEVICES!!! 

 

Userlevel 1

I cannot overstate how disappointed I am right now.
I’m leaving for the UK next week on my first post-pan trip and received my new Air Wrap a couple days ago. Leading up to the purchase I kept flipping back through the info trying to find where it talked about travel.. and could never locate it. I assumed I was just missing something and that like All of my Professional salon appliances, my computers, and peripherals from the past Decade it would obviously be dual voltage with a simple switch somewhere on the device. However, upon unboxing.. nothing of the sort was found. So I came all the way to Dyson’s website and started hunting for a travel set direct from them. Some adapter or accessory that I apparently still needed, and found nothing. Googling got me these forums and for a moment there was fleeting hope with this Conair converter. Spoiler alert- the Amazon reviews specifically mention it not working with Dyson. This turned into a theme as I browsed through other high wattage converters. smh. So now.. I have a very heavy bright blue box of basically worthless expensive metal. (best bday ever, right?) 
Also, the -..ope.. sorry, that’s all we’ve got for ya- attitude I’m feeling from the ‘reps’ who’ve interacted isn’t exactly helping guys. I understand you aren’t decision makers. What I’m asking is for you to flag this issue, open the tickets, inform your bosses and let the right people know. Please. Because what All of your hair appliance customers are encountering right now is an issue that should not have existed to begin with. And like, I get it- 1st world problems- but honestly, this tech is Not New and None of us spent $600 on a dryer/iron hybrid to leave darn thing at home- Ever.

Hi every one, 

I have bought 2 set of Dyson (Dyson Air Wrap Multi styler Complete Long & Dyson Supersonic Shine Hair Dryer) from Japan to bring to Canada. 

The Air Wrap can work nicely but the Supersonic can not work. 

Can anyone help to explain why? 

Thank you so much!

Google shows the appliances should work for the most part. 

Check the voltage on the label, you may need to try a step-up or step-down converter.

Hi every one, 

I have bought 2 set of Dyson (Dyson Air Wrap Multi styler Complete Long & Dyson Supersonic Shine Hair Dryer) from Japan to bring to Canada. 

The Air Wrap can work nicely but the Supersonic can not work. 

Can anyone help to explain why? 

Thank you so much!

However, 

France and Korea is 220V , which means that it is similar with UK, not America. 
 

It is possible, right? 

 

Hi, i bought my Dyson airwrap in Thailand(220v) and can’t use it in US(110V). Anyone in the same situation? Test successfully any voltage converter. 

Userlevel 1

i’ll be travelling with my 220v airwrap to korea - does this mean I will be able to use it there with a regular travel adaptor?


A “regular” adapter is very unlikely. These are high wattage devices and travel adapters generally aren’t designed for that kind of load.

You can buy adapters that are high wattage, and they should work fine.

I’ve tried to email, WhatsApp and no answers to date. I love the AirStrait, is it released in UK, Europe? If not when??? 

i’ll be travelling with my 220v airwrap to korea - does this mean I will be able to use it there with a regular travel adaptor?

Hi! I have an airwrap I bought in Singapore. Am wondering if I can use this in Korea with just an international adaptor? 

Userlevel 1

DYSON - YOU’VE HEARD THE PEOPLE 👆🏻 give us what we want and make it dual voltage.

Dual voltage technology is NOT new and it feels like you’re just trying to rip us off by making us buy multiple air wraps for each country we need to use it in. Support your loyal customers better. 

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