Reset your password
If you’re unable to login to your MyDyson™ app account, you may need to reset your password.
Select the ‘forgotten your password’ link on the MyDyson™ app’s login screen. Simply follow the on-screen instructions to complete the reset process.
Please note. If the password has recently been changed, a 30-minute period will need to pass before you are able to log back into the MyDyson™ app account. Multiple failures logging into the account (4 or more) will result in the account becoming locked. The account will remain locked for a 30-minute period.
To read more about the ‘Password’ timeout, please visit our ‘Security feature - 'Password' timeout’ article.
Two factor authentication
After successfully resetting your password, at login you’ll be prompted to enter the two factor authentication code. This authentication code will be sent to your registered email address every time you log into the MyDyson™ app.
To read more about this authentication code, please visit our ‘Login - Two factor authentication’ article.