To successful sign into an already created App account, you must enter:
- The ‘Password’ set at account creation;
- A ‘Two factor authorisation’ code - View our ‘Logging in - Two factor authentication’ article to read more about this.
As a security feature on account sign-in, where the password and/or code has been entered incorrectly, a timeout is auto enabled. This only occurs after 4 incorrect attempts.
If this happens the an on-screen notification will appear, which reads:
Please Wait.
Log in attempts exceeded. Please allow 30 minutes before trying again.
Further failed log in attempts may result in this timer restarting.
A further on-screen notification may be seen when logging in and out of the application in quick succession. This reads:
Log in attempts exceeded. Please allow 60 seconds before trying again.
Wait the allocated 60 seconds before re attempting sign in will resolve this.
What happens if I am still unable to sign in?
- Press the ‘Didn’t receive a code?’ option in the app and confirm the email that the code is being sent through to. Press ‘Send a new code’.
- Reset your ‘Password’ using the in app ‘Forgotten your password?’ option and follow the on-screen instructions.