The Dyson Airstrait™ straightener, Dyson Airwrap™ multi-styler and Dyson Supersonic™ hair dryer - Can I use it abroad/overseas? | Dyson Community
HAIR CARE - COMMMON QUESTION

The Dyson Airstrait™ straightener, Dyson Airwrap™ multi-styler and Dyson Supersonic™ hair dryer - Can I use it abroad/overseas?

  • 19 December 2022
  • 37 replies
  • 76029 views
The Dyson Airstrait™ straightener, Dyson Airwrap™ multi-styler and Dyson Supersonic™ hair dryer -  Can I use it abroad/overseas?
Userlevel 7
Badge +13

The quick and easy answer here is no. 

The Dyson Airwrap™ multi-styler, Dyson Supersonic™ hair dryer and Dyson Airstrait™ straightener have been precisely engineered for styling at the voltage of the country in which they were manufactured for and purchased in. When considering taking any of these products outside of the country they were manufactured for use in, where the same electrical voltage isn’t applied, they may become inoperable. Please follow the guidance on usage in the guarantee sections of the User guide.

For example, machines manufactured for use in the United Kingdom operate on 230V and 50Hz (Voltage range of 216.2V to 253.0V), whereas the those manufactured in the United States of America operate on 120V and 60Hz. Due to this difference, a machine manufactured for use in one country, may become inoperable in another. 

 

Can I use an adaptor or an electrical convertor?

We advise against using your Dyson hair care machine in another country with an adaptor or converter. As we haven’t manufactured or tested the adaptor, we can’t be confident of it’s quality or safety, and we can’t guarantee it won’t cause permanent damage to the machine and its motor. For this reason, any damage caused by using your machine with a convertor or adaptor may not be covered under the terms of your Dyson guarantee.

The only Dyson device in our hair care range that is currently rated for universal use is our Dyson Corrale™ straightener. This has been engineered for travel, and styling on the go.

 

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37 replies

With all due respect, the response from the Dyson representative is an insult. I bought my Dyson in South America and now am living in Spain - we were excited to use our products here only to find out that they don’t function abroad and the response from Dyson is, “We would recommend purchasing another model...” That is not a solution - that is sleezy and inappropriate towards the consumer. I am incredibly disappointed. I invested in this product and brand due to its quality and efficiency; unfortunately, the lack of information provided related to international usage or incompatibility with converters does not make me want to buy another Dyson product again. 

I am so upset I could cry😢 when you bought my Dyson Airwrap (saved and got it brand new) nowhere did it state that it only works in the country I purchased it in. I got it so I could take it with me when I move to America later this year and come to find out I cannot do that.. it’s so upsetting that Dyson is keeping that under wraps so to speak.. it should be all over the Airwrap page… now I’m out £600 and can’t use it.. honestly.. I don’t know what to do.. is there anything I can do to make it work in the states?

Userlevel 4

@Ineta I said it before and I will say it again, this isn’t new! They’ve never guaranteed use internationally, on any of their products, they just don’t plaster it all over their products!

If you read the fine print in the manual, they have a line that absolves them of any responsibility in case the machine malfunctions. You use it overseas at your own risk! 

If you wanted to use it, you might want to investigate a step up converter. This changes the local voltage into a higher one for use with electrical products purchased overseas.

@Stuart Hello Stuart! I read your post about using Dyson airwrap abroad and I see that Dyson don’t recommend to use the machine in countries with different voltages. But what about the plugs? I mean for example I have Dyson airwrap with Chinese plug (voltage in China is 220), can I use it with plug adapter in Spain where the voltage is the same but the plug is different?

Userlevel 6
Badge +7

Hi @kessi,

Thanks for your question!

Where the voltage of the country you purchased from and the country you’re travelling to are the same, your machine should work as normal. But please note, we don’t recommend using a travel adaptor with your machine as we can’t guarantee it won’t cause damage. As the adaptor hasn’t been manufactured or tested by Dyson, we’re not in a position to offer any assurances around its safety, quality or functionality. For this reason, we have to advise that any damage caused as a result of using a travel adaptor may not be covered under your Dyson guarantee - so any repair or replacement parts needed in future could be chargeable.

I hope this helps with your decision-making!

Userlevel 2
Badge +1

Can I use an adaptor or an electrical convertor?

“We don’t suggest the use of an adaptor or converter to use your device in another country...”

...good to know.  Thanks for the info, Stuart.  :) 

 

I have 220 V dyson hairwrap kit and I am looking for 110 V air wrap kit that I can use in US? Does anyone want to exchange with me please? I am permanently moving to US soon and really want to continue using dyson but not purchase another set because it is expensive ! Kindly let me know? 

I also have 220v here. Can someone here exchange for 110volts.

With all due respect, the response from the Dyson representative is an insult. I bought my Dyson in South America and now am living in Spain - we were excited to use our products here only to find out that they don’t function abroad and the response from Dyson is, “We would recommend purchasing another model...” That is not a solution - that is sleezy and inappropriate towards the consumer. I am incredibly disappointed. I invested in this product and brand due to its quality and efficiency; unfortunately, the lack of information provided related to international usage or incompatibility with converters does not make me want to buy another Dyson product again. 

@caronunezlina what voltage do you need? I have here 220volts. If it sounds good to you we can exchange our machine? I need 110v.

I have got an email from Dyson support team and this is what they said I will attached the screenshot of their message. 

 

With all due respect, the response from the Dyson representative is an insult. I bought my Dyson in South America and now am living in Spain - we were excited to use our products here only to find out that they don’t function abroad and the response from Dyson is, “We would recommend purchasing another model...” That is not a solution - that is sleezy and inappropriate towards the consumer. I am incredibly disappointed. I invested in this product and brand due to its quality and efficiency; unfortunately, the lack of information provided related to international usage or incompatibility with converters does not make me want to buy another Dyson product again. 

@caronunezlina what voltage do you need? I have here 220volts. If it sounds good to you we can exchange our machine? I need 110v.

Guys, I just bought mine, 110V, and discovered that the voltage in my country (Argentina) is 220V. If anyone wants to exchange, I'm in Canada.

Same problem here. Anyone interested in swapping a 110v with a 220v? I bought mine a year ago but very rarely used because I travel a lot and I am relocating from US to Spain. Please let me know if you are interested! Thanks!

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