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208 Posts
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Bronze Level Contributor
Swickham1502Bronze Level Contributor
asked in General discussion
scheduled clean could not be started

My vis nav 360 seems to be very high maintenance. It has stopped following the schedule I have set without some form of intervention. It is constantly in sleep mode and doesn't seem to want to wake up for scheduled cleans. Due to the length of time it takes to do a full clean I have multiple schedules set so that it cleans a couple of zones at a time.Until the most recent firmware update it was starting its first 2 zone clean at 5.45am. Since then it seems to have started to ignore that schedule. It was scheduled to start again at 7am. I woke it up (by pulling-out from the dock and pushing back) a couple of minutes before the start time and it was able to start. I did the same for the afternoon 2 zone clean but this time it was a little earlier and unfortunately it went back to sleep before starting. I am getting the 10mins to start notification on my phone for every scheduled clean, then an unable to start notification a couple of mins after the start time. I am cleaning optics when r

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Bronze Level Contributor
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gagiuinoNew Member
asked in General discussion
v12S Detect Slim Submarine - UE launch

Hello,when is the V12s Detect Slim Submarine expected to be released in EU, particularly in Italy?

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BlahnerNew Member
asked in General discussion
airwrap doesnt work after only a few uses. the warranty is over. how do you fix it. it was very expensive and this was a christmas gift for daughter

Airwrap doesnt work after only a few uses. It was expensive. Warranty is over. How to fix? It was over $500

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StruaneNew Member
asked in General discussion
email address

Hi is there an email address- i have just had an unsatisfactory call with an agent and need to email someone in dyson please.

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ThejakeletNovice Member
posted in General discussion
Dyson Spare Parts? The Frankenstein Gen 5 lives on

Good afternoon to the community, Hopefully someone has some real answers here as this seems to be a recurring story over various platforms including a Dyson AMA on Reddit. Four months ago the digital brush bar on our Gen5 Detect gave up, just no warning just stopped dead, upon speaking to customer service we were told there was a digital brushbar in stock that matched our colour scheme, the blue and gold variant. This wasn't the case, and on the day the order was due to come to us, we had an email stating it'd been cancelled, after then putting a post on the community here a lady from the escalation team got in touch and told me that they could send me a different colour scheme and that no timescale could really be given, maybe six weeks or if you believe customer service they'll tell you two! So here we are, four months later, with "notify me" applied for both my partner and I's emails and absolutely nothing, were stuck with a grey brushbar that looks ridiculously out of place, is the

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kathyopcnRookie Member
asked in Ask the Community
dyson BP04 graph

My new BP04 graph is always red amber yellow and green. It’s in auto mode high fan.

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alexandraroosNew Member
asked in Ask the Community
Scratches on my new Dyson Supersonic Nural™

Is it common to have very visible scratches on the plastic part even on a new Dyson Supersonic Nural™? It is my first ever Dyson hairdryer and kinda saddens and disappoints me that for the amount that it costs to have scratches before use.I understand that in use it may happen but that in a brand new one..

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Jaswinder
Community Moderator
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Victoria658Rookie Member
asked in Ask the Community
v15 submarine complete lousy floor washing

I’ve just used my new ( bought a few weeks ago) but waited to use on my brand new vinyl floor. The clean is dreadful, streaky, cannot remove dog paw prints, light dust. My home isn’t huge and I bought the machine specifically so I didn’t have to do my floors twice, once with vacuum and once with a mop. Any ideas what I am doing wrong? If the clean continues to be this dreadful, it’s going back to Dyson. 

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R AllardiceRookie Member
asked in Ask the Community
V15 detect absolute SV22

Can I purchase a replacement purple gasket and a SV22 Floor Dock.

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Jannat
Community Moderator
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afdat12New Member
asked in Tips and tricks
How to dry out the Dyson AM10 Humidifier

How do I dry out the Dyson AM10 Humidifier tank? I have let it sit for over a week and drops of water remaining on the inside surface of the transparent water tank. Thank you 

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Jannat
Community Moderator
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kpkeatingNew Member
asked in General discussion
DC41 Corded Vacuum - Voltage Range?

Hi, I have a DC41 here in California and I’m wondering if it’s compatible with the EU/UK voltage range? Thanks.

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shan
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Rodger123New Member
asked in Ask the Community
Cyclone V10 cuts out on power 1 & 2, but Max OK

HiOur 5 year old V10 has just started cutting out on power settings 1 & 2. it’s fully charged, has a clean filter and no blockages. All 3 blue lights show, no red lights or blockage alerts. Press the trigger, pulses once, all lights go out - and yet it works OK on Max. I can’t see and answer to this in any previous topics:Help!Thanks

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dodgeedooNovice Member
asked in General discussion
V12 Detect Slim turns off after a few seconds.

My V12 Detect Slim in Nickel has an issue where I press the power button and the unit functions normally for about 5 seconds, then without powering down, the motor just stops. The unit remains on though. I can repeat this process for about 4 or 5 times and it functions fine. It’s very annoying and it’s an issue with the main board of the unit, something in the start up sequence. It’s a manufacturing flaw.Happens all the time when using the unit. Fully charged, half charge, doesn’t matter. It used only happen with 1 false start. Now it’s up to 5 or 6 false starts before it functions as expected. There are no error codes on screen. Again, unit will function normally after a time of false starts. It has to be a capacitor issue on the mainboard, some voltage is wrong in the start up sequence it cuts power to the motors. There is no solution the customer and do to fix to the issue. Replacement of the body is the only solution and its a known issue to Dyson customer service.#4 is why there a

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Jaswinder
Community Moderator
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Luana26New Member
asked in General discussion
Dyson Airwrap Jasper Plum

I was wondering if the Dyson Airwrap in Jasper Plum will be available in Malta. There is only 1 official retailer here (The Atrium). I will be in London soon and am wondering if it would be best to buy it from there. Is the voltage the same?

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Jw72New Member
asked in General discussion
3 faulty airstraits

One very unhappy customerI was gifted an air strait for Valentine’s Day. The first one worked for approx 1 month then stopped blowing out air and coming up with an error message.An exchange was organised and delivered to me and the exact same fault occurred.Contacted customer care again and all that can be done is another exchange. I was told the colour I wanted wasn’t in stock so changed colours. New replacement has been opened today and lo and behold it’s exactly the same fault.We have tried multiple different power points and in different houses to no availEach time I call I get told it’ll be sent express it isn’t I’ve been told there is no higher up to speak to and the techs can’t tell me why my previous devices are faulting After spending nearly $800 on thisMachine it is an absolute disgrace. I have never had any problems with my Dyson hair products or vacuums and am tired of being told different information every single time I contact you guys One very unhappy and angry customer 

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Jaswinder
Community Moderator
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Trish432New Member
asked in Ask the Community
exchange problems

Dyson’s customer service is awful.  I sent in my corrale straightener in for an exchange sept 2024 followed their directions used their label only to be told the box did not contain the straightener when they received it.  I asked them what it did contain and they could not tell me.  I asked them if they had a video of whoever unboxed things and they said no.  I most certainly put the not charging straightener in the box so where did it go?   I called monthly for a while with no luck.  This is soooo time consuming but it’s a $500 dollar straightener!  I’ve not called in a while, who has time to call and hold for over an hour each time.  I’m so sad about this as we have many Dyson products, but I would be very hesitant to purchase another.  Where is my straightener Dyson? This is wrong!!!! 

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Jaswinder
Community Moderator
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vyssmarieNew Member
asked in Ask the Community
Plates not fullt aligned

Is it normal for the plates not to be fully aligned or touching at the bottom, or could this indicate that the plates have shifted or sunk? Just want to confirm if this is by design or a potential defect. Is there a way to fix or resolve this issue?

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dangthephuongNovice Member
asked in General discussion
Persistent Odor from Dyson BP04 K-Carbon Filter – Anyone Else Experiencing This?

Hi everyone, I recently purchased a Dyson BP04 air purifier, but I’ve been dealing with a persistent odor coming from the K-Carbon filter since the first use.I originally kept my first BP04 unit running continuously for over a month, hoping the smell would fade, but it didn’t. Dyson eventually replaced the unit with a brand-new one, but the exact same issue happened with the replacement. What I’ve Noticed:• The odor started immediately and hasn’t disappeared, even after weeks of continuous use.• It doesn’t seem like the usual “new filter” smell—it lingers much longer than expected.• Both my original and replacement units had the same issue, making me suspect a possible batch-related defect in the K-Carbon filters. What I’ve Tried: ✔ Running the purifier on max speed for extended periods✔ Removing the filter and airing it out separately✔ Ensuring the room isn’t humid to avoid moisture absorption✔ Checking for any external odor sources being trapped in the filter Since I’ve had this issu

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HSnyderNew Member
asked in Using your Dyson cordless vacuum or wet cleaner
wash G1

I need to disassemble my Wash G1 to send back. Looking to see how to get the handle off. Any suggestions 

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MihaelaNovice Member
asked in Using your Dyson cordless vacuum or wet cleaner
How long to wait the main body to be teplaced?

We have an issue - the vacuum is cutting out when we start to clean. We connected with your customer service, but dont know when the main body will be send! It is very inpleasant without a vacuumcleaner in the house! So please tell me some deadline??

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katlauRookie Member
asked in General discussion
what happend to customer service

I have been trying to exchange and item and it’s been a nightmare. No response on anything. The UPS return went through but now nothing. A $600 blowdryer and no one responds...

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4vijay2Rookie Member
asked in Ask the Community
chinese characters with Dyson skill on alexa app. I went through all the troubleshooting steps with no luck. please resolve or i will return it on Monday next week. thank you.

chinese characters with Dyson skill on alexa app. I went through all the troubleshooting steps with no luck. please resolve or i will return it on Monday next week. thank you.

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daviessteveNovice Member
asked in General discussion
Requesting new Software Features

Hello Dyson Community  is there a specific area in this forum for posting software enhancements please?

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AniljNovice Member
asked in Ask the Community
App Model Image

It would be great to have a proper image of the actual device we own as opposed to a stock image on the app. We have the Dyson Purifier Hot+Cool™ Formaldehyde HP09 purifying fan heater 

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Aastha
Community Moderator
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PetertherepairmanRookie Member
asked in General discussion
V15 detect power head not working ,but it works on another machine

V15 power head not working, but works with another machine.Have ruled out rod & power head as they are working & have tested them.I have also tested the cyclone cone for continuity & found that is ok.I have tested battery & thats fine -  normal run timeI have hear that it could be the main motor in the vacuum, so I got a motor & swapped it over & it's still not working .I'm abit lost on what's wrong with this machine ,could I have 2 faulty motors??This there a test that I have to do that I have missed ? I have had the same problem with the V11 & swapping the motors fixed the problem. I have fixed & serviced vacuums for a while now 15 yrs at godfreys.Can someone please help. 

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Aastha
Community Moderator
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