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131 Topics

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whyaretheresomanyv15vacuumsRookie Member
asked in General discussion

PLS. Why are there SIX V15 models to compare between? It's absurd.

There isn't even an easy way to compare them. I have to open up each by pressing ‘see details’ to understand the differences. Then, I have to either use photographic memory or write EXTRA NOTES to remember how they are different. V15 AbsoluteV15 Absolute +Detect +Detect Detect PlusDetect Extra Oh, and they all share the same reviews!

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1 hour ago
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VivianeNovice Member
asked in Ask the Community

V15 Detect Absolute + (Gold) vs V15 Detect Extra - Purchasing Advice

Hi There, I am looking to purchase my first cordless Dyson vacuum and I do not know which from the V15 Detect Absolute + (Gold) or the V15 Detect Extra I should purchase. I want to make the right choice considering the expensive cost of these vacuums. I just want to get the best machine. Both look very similar in terms of technology, features and price and so I am wondering if I am missing a key feature when comparing the V15 Detect Absolute + (Gold) with the V15 Detect Extra? They are both Dyson website exclusives to Dyson direct; both have the upgraded HEPA filter to 0.1 micron, the built in tool, same motor, same bin size, same suction, same cleaner heads and relatively same price; just the accessories seem different as the V15 Detect Absolute + (Gold) seems to have 10 accessories and the V15 Detect Extra has 8 albeit different accessories? The colours do not matter to me because I am looking for best machine in terms of performance. Thanks in advance for your professional advice. V

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12 hours ago
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SaqibV15New Member
asked in General discussion

Dyson v11 Outsize floorhead

I got an outisze a long time back but now it seems as if there discontinued after speaking to Dyson customer service. I'm looking for the XL floorhead, I've looked everywhere I've pressed notify me back in September shall I close that door or shall i wait I'm using the standard head and it's fine but it takes a long time to clean my house. Is it completely gone as customer service said or I've seen a thread saying it hasn't been but they've been off dysons website since September. I've also checked all the after retailers like partscentre espares and many more. Please advise

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13 hours ago
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PJamNovice Member
asked in Maintaining your machine

Need a replacement part: 917260-01

Hi,I saw that this part is out of stock, so I called Dyson and the service representative said that part 967365-01 is compatible. He then told me that there might be back stock available. I was told that I had to register my machine in order to be notified when the part is in stock and he proceeded to register my machine over the phone. He assured me that after talking with a supervisor, he would email me a summary of our conversation. I tried to log into MyDyson, but I found that I was not registered. I registered my vacuum. I did not receive an email from Dyson, but the service rep gave me an email address “questions@dyson.com” I emailed my query about the parts, but I have received no response. I found part 967365-01 at an overseas seller and inquired about its compatibility with CY18. He responded that it is not compatible. I am confused and a bit frustrated because I don’t know if the parts are compatible I can’t use my machine without part 917260-01. Where might I find help for t

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13 hours ago
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indinferRookie Member
asked in General discussion

Recommended storage and organizer for Outsize. Dok? Other?

I just received the Dyson Outsize. I like free standing rather than being attached to the wall. But besides that, the Outsize came with 6 attachments and the furniture cleaning kit which is 3 more attachments. How do I keep all this organized? I found the Dyson Dok here: https://www.dyson.com/support/journey/tools/970778-01.But it looks like it has a place for only one attachment. What about the other 8 attachments? I found this expansion bracket on Amazon here: https://www.amazon.com/dp/B096NWGW2R/?coliid=I1CGGXM7JDYSU8&colid=2YLS7QHLY3WN5&psc=1&ref_=lv_ov_lig_dp_it.But it looks like I can only store organized another four. What about the remaining 5? Then I found this alternative stand for vacuum cleaners here: https://www.amazon.com/dp/B08CVRH3MF/?coliid=I33JUXSFLX8LYT&colid=2YLS7QHLY3WN5&ref_=lv_ov_lig_dp_it&th=1.So for a third of the price of the Dyson dok, I can store the vacuum and four attachments. Before, I got the Dyson Cyclone V10 Absolute with the do

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13 hours ago
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Peter GRookie Member
asked in Ask the Community

V7 motorhead

HI all , my first post with a problem , and guess what its the battery , it seems to me far to many Dyson hoover problems are battery related , James Dyson needs to get back in R and D and sort them out . Rant over , my problem is use the V7 on Max no problem but take your finger off the trigger and it won’t restart , so back to charging dock in and out again it runs fine until you take your finger off again it stops again so back to the dock again and repeat , it will run for 6 mins if you keep your finger on the trigger , this says to me this is a software issue , any ideas anyone ?

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14 hours ago
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Anthony77Novice Member
posted in General discussion

Dyson DC35 Battery Life

Hi All, Dyson DC35 Multifloor Battery lasting no longer than 30 seconds before flashing light and cutting outBought new battery charged till light went out on charger before use but after initial use same problemCheck battery with multi meter showing 20.8 volts Plug into charger again 20 minutes later light goes out on charger battery shows 21.9 volts and lasts just about 30 seconds again. I understand that once the light on the charger goes out the battery should be fully charged but to charge a battery is normally a minimum of 4 hours So do I have a battery problem or charger problem I know its not a blockage I have run the machine completely stripped downI would be most grateful for any help or advice Thank you Peterisn't tech wonderful when it works (Moderation Edit - Category Updated) 

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20 hours ago
DavidTaylor
DavidTaylorSilver Level Contributor
published in Maintaining your machine

Understanding Battery DegradationSPOTLIGHTED POST

Since the community became inclusive of all Dyson technology, of late, I’ve responded to discussions surrounding the Cordless vacuums and their battery life expectancy. Specifically, on the belief these should  last for a substantial time past their warranty expiration.Having a working knowledge of battery development, I wanted to share my own opinion on this subject.Battery failure is sadly unpredictable. It exclusively can’t be tracked to a singular cause, and it is important to note that this doesn’t just affect vacuum batteries but any rechargeable battery in modern society. The battery in power tools, remote control cars through to that of the rechargeable AA/AAA batteries in use around the home, all fall foul of degradation over time.A combination of sources can influence the capacity, discharge, and operation of these batteries. These sources are inclusive of, overcharging, undercharging, discharging, local temperature, local humidity, component maintenance, and prolonged impact

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22 hours ago
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Chris DRookie Member
asked in Maintaining your machine

V8 red light specifically flashes 4 times

What is the problem if the red light flashes 4 times only, not 12. I’ve looked it up & only one place I’ve found specifically states it will be a problem with the motor, not the battery. (As it would flash 12 times if it’s the battery) Every where else, including Dyson customer services just say, ‘if a red light flashes, it’ll be the battery.’It’s been working fine for 4 years. I’ve had no reduced power over recent use. Yesterday went to use it & no power, the power light just flashes red 4 times when triger pulled or put back on docking station.Any help would be much appretiatedChris

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1 day ago
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PykalaniemiNovice Member
posted in Maintaining your machine

Dyson V11 out of warranty repair nightmare

So I have tried to get our ~3 year old V11 repaired. I understand that it’s not covered by warranty anymore. After the initial contact I was give a repair refrence number and was told box would be sent in which I can send my defective unit for repair. Two weeks passed. No box. I have tried to reach customer service now at least 5 times over the last week with pretty disappointing results. I either get a standard bulk email reply after which nothing happens or over chat I’m promised that the box will be sent expedited. No box. No tracking number or confirmation.Last attempt provided an answer back noting that my issue has apparently been solved so no further action was necessary. This was an answer to email where I have been trying someone to actually read my first email where I’m asking what’s the status of my repair order.Needless to say this has been the worst customer service experience I’ve had with any electronics so far. I am saddened to see once great brand gone this bad. I cann

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2 days ago
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JoffreyNovice Member
posted in Maintaining your machine

Cordless V7 Motorhead Brush bar - Part purchase - 3 Prong vs 4 Prong - My solution

One can buy a new brush bar for £27.50, but the Dyson website does not tell you that this is the 4 prong old version. If you want a 3 prong brush bar, your have to buy a complete Direct Drive Cleaner head which contains a 3 prong brush bar, but it will cost £60. Rather expensive when all that is required are the brushes to be replaced.My solution was to cut a notch in the 4 prong brush bar just above the brush so that the brush itself  can easily slide out. A similar notch on the existing 3 prong brush bar enables the old brush to be removed and replaced with the new one with a touch of glue at the notch to hold the brush in place. This has worked very well for some time now and avoids paying for a complete direct drive cleaner. 

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2 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Getting started with Styling

Dyson Airwrap™ multi-styler: Understanding the attachment and accessoriesSPOTLIGHTED POST

If you’ve not yet familiarised yourself with the controls, temperature or airflow setting, or just how to attach barrels, brushes or dryers, we recommend watching our Getting started with your Dyson Airwrap™ multi-styler video. Here you’ll find some great tips on positioning, the temperature setting to use and how to begin styling.In this article we take a look at the core attachments available across the Dyson Airwrap™ multi-styler range.All of these attachments have been designed to give optimal control in styling, in an intuitive and easy-to-use way – discover just how we’ve re-engineered the multi-styler attachments in our YouTube video.From our barrels, which help to produce defined curls and waves, our brushes that help shape and smooth hair, through to dryers used to prepare and finish the looks, we’ve provide a description and an example for when these might be used, along with what style/look they’ll help to achieve. BarrelsOur NEW Barrels give you optimal control and styling,

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Stuart
Dyson Community Manager
2 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
posted in Community news and information

Content calendar

Want to know when our community team drops new content or makes a change to any of the category layout?  Simply subscribe to this topic thread by clicking on the ‘star’ icon. It will change from hollowed out to filled, which indicates you are subscribed.   We’ll post headline articles in the reply section, including the content URL and the content title.We’ll also make sure that our latest post is pinned below, meaning you won’t need to scroll to the end of the list. 

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Stuart
Dyson Community Manager
2 days ago
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353ReneeRookie Member
posted in General discussion

cordless V7 motorhead

I have a SV11 V7 Animal USA. I cannot get a roller replacement because my brushbar has 3 prongs which is now discontinued. I understand that a need to purchase a different Motorhead that has 4 prongs so i can get rollers as needed. I dont know which motor head to buy. Im looking for a part number so i will get the right one the first time.

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3 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

How to: Style your hair using either the hair dryer, straighteners or airwrap multi-stylerTIPS - HAIR CARE

Stuck with which style to try next or simply need some inspiration?We’ve made it even easier to find a style to suit you and to achieve the look at home. From an easy on the go curl, to those more defined, a sleek and straight look to voluminous loose waves, we’ve collated a range of styling video guides from across our Dyson Supersonic™ hair dryer, Dyson Corrale™ straightener and Dyson Airwrap™ multi-styler, and brought them into one place - Including a list of accessories to use. To get started, select from our Easy Hairstyles, Curls, Waves, Volume or Smooth and Straighten. Easy HairstylesC-curl​​Creating C curls with the Dyson Corrale™ straightener.Reproduce this style using: Dyson Corrale™ straightenerSmooth c-curlSee how to create a smooth look with Korean-inspired c-curls with the Dyson Airwrap™ multi-styler.Reproduce this style using: Dyson Airwrap™ multi-styler Small round volumising brush Round volumising brush Coanda smoothing dryer CurlsCurly blow outSee how to create a glam

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3 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Dyson Airwrap™ multi-styler: How to curl your hairTIPS - HAIR CARE

To help with curling your hair, our team of dedicated experts have shared a short film and step-by-step guide showing just how to curl your hair with the Dyson Airwrap™ multi-styler.Our team thought there would be no better place to highlighting it, then on our own Community.  Step-by-step guideStep 1. Begin with wet hairStep 2. Then dry to damp using the Pre-styling dryerStep 3. Use the 30mm barrel to practiseStep 4. Select full power and high heatStep 5. Take a small section of hairStep 6. Hold it about 10cm from the endStep 7. Introduce the ends to the arrowsStep 8. Move the barrel towards your head without twistingStep 9. Hold for 15 seconds, or until hair is dryStep 10. Push the cold shot for 5 to 10 seconds to set curlStep 11. Switch off and pull down to release the curl Want to watch a quick, step-by-step guide to achieve your ideal style?Take a look at our Tips for achieving your style and Tips for longer lasting curls articles.  If you have any questions on curling or if you’d

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3 days ago
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hkhemkaRookie Member
posted in Ask the Community

Dyson Price Promise - Refund still PENDING!

I bought a Dyson V15 around end of last year from Dyson website. Shortly after, the price of the vacuum was reduced by $50 on their website. I called Dyson for a price match and was told they would issue me a refund for $50. It’s been 3 months since then and I’ve not gotten any refund yet. I’ve called Dyson multiple times in last 3 months and every time I’ve been told that the refund is on its way but no refund shows up in my bank acct. What a terrible customer service by Dyson. If anyone here can help, I would greatly appreciate. Dyson customer service line is useless.

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3 days ago
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yuchenwu0524Novice Member
posted in Maintaining your machine

Airwrap replacement - Very poor customer service

My airwrep stopped working sometime last year. After communicated with the customer service and couldn’t get it working after all the trouble shooting steps, I sent the machine back in Nov/2022 and was promised that a new machine would be sent to me in 12 days. Nothing came in Dec/2022. I contacted Dyson and was told a machine was ordered and would be sent to me in 2 weeks. I still didn’t get any machine in Jan/2023. I contacted Dyson again and was told I would get refund and could order a new machine afterwards. Still nothing cam for a month. For a third time, I contacted Dyson for the situation and was promised that a new airwrep was ordered and will be sent to me in 3-5 days. Another month again passed by and nothing came. Now it’s March/2023. I just called again and was told that somehow the order was cancelled and an email will be sent to me in 24-48 hours. I’ve been waiting for 4 MONTHS and still didn’t get a confirmation that ONE new airwrep will be sent to me. This is like retu

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4 days ago
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TapgirlNovice Member
asked in General discussion

Airwrap Promotion - Free attachment (March 2022)

Interested to hear if anyone actually got the free upgrade attachment offer for the Airwrap? The comb attachment was offered free for customers but it was never available, put in my notify me request and never heard anything. Now it is not even on the website. (Moderation edit - Tags Added/Category Updated/Title Updated) 

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Stuart
Dyson Community Manager
4 days ago
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diana.suhovichNew Member
asked in General discussion

Airwrap Volumizing Damaged My Hair

Hi everyone! In the last couple of months, my volumizing brush head has been burning the ends of my hair. Thankfully, I contacted Dyson and they were more than willing to send me a replacement. Am I the only one with this issue? I purchased my machine in 2021.  (Moderation Edit - Tags Added/Category Updated)

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4 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Dyson Zone™ - Dyson's entry into audioHEADPHONES

Dyson excitingly lifted their embargo on the technology unveiling of Dyson Zone.Last week, journalists attended the virtual secret briefing. Media were very impressed by the audio capabilities of the Dyson Zone and their opportunity to understand how Dyson develops technology, specifically in the audio space.To learn more information about the product, the audio solution, how it helps to tackle the urban pollution problem and so much more, visit our Dyson Zone™ - Dyson's entry into audioDon’t forget to sign up using this link to be among the first to hear more about Dyson Zone™ headphones. Related community articlesIntroducing the Dyson Zone™ headphonesSee how Dyson headphones produce pure, clean audioHow the Dyson-engineered contact-free visor worksInside the filtration system of Dyson's air-purifying headphones

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Stuart
Dyson Community Manager
4 days ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Tips and tricks

Dyson Airwrap™ multi-styler: Unique features explainedHAIR CARE

Multi-directional barrelUtilise airflow in both directions with one barrel for ease and speed. Choose from a range of barrel sizes to create loose waves, voluminous curls or tight ringlets.Enhanced Coanda to styleHarness a continuous flow of air to create your style. Re-engineered attachments use Enhanced Coanda airflow to attract hair for faster, precision styling without extreme heat. Harnessing the Coanda in both directions to achieve volume from the roots, shape the hair and align each strand to create a smooth finish.   Airflow and temperature settingsThree airflow speeds and three precise temperature settings, including a constant cold shot.Ergonomic controlsEasy-to-use controls for comfort when styling.Dyson Digital MotorThe 13-blade impeller spins at up to 110,000rpm, generating 3.2kPa. Powerful enough to produce the air pressure that creates the Coanda effect – harnessed by our attachments to curl, shape, and hide flyaways.Intelligent heat controlMeasures airflow temperature o

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Stuart
Dyson Community Manager
4 days ago
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MRB2752Novice Member
posted in General discussion

Cleaning the floor tool on a Cordless V7 Animal

Wondering how deep a dive I can take into cleaning the floor tool of my V7? I realize I should not submerge it. Can I go deeper than a small brush and Clorox wipe?

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Stuart
Dyson Community Manager
5 days ago
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DexNew Member
posted in Maintaining your machine

Unable to troubleshooting via Dyson WhatsApp - Appalling Customer Service

Purchased a v7 cleaner direct from Dyson with 2 year guarantee 18 months ago. Machine is now totally dead. Started the WhatsApp procedure with Nadia and went through everything. Absolutely no difference, machine is dead. Nadia then ends conversation and no response from anyone at Dyson.  The cleaner therefore is scrap because no one at Dyson will honour the 2 year guarantee. Spent £250 on this thing and left with nothing. Absolutely outrageous.

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Jodey
Community Moderator
5 days ago
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Elaine ingledewNew Member
asked in Using your machine

Charging a new Cordless V8 - No Power

So yesterday I collected my new v8. And on unpacking I did turn it on. After putting it on charge I then registered it to read the manual. It was at that point I realised my mistake. After googling the problem I have tried to reset the battery, but it still won't move from the one bar status. Any suggestions would be most welcome. (Moderation Edit - Tags Added/Category Updated)

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Jodey
Community Moderator
5 days ago
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