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195 Posts

B
BadnanNovice Member
asked in Ask the Community

MyDyson website issues - Unable to view registered products.

Hi all,Past few weeks when I try and log in I get error message. But when I select My Dyson from the drop down menu it takes me to the home page of My Dyson. But when I select your registered machines it a blank page. I have multiple machines registered. Account is maybe 10 years old. Customer service couldn't give me an answer but they could see the machines on their systems. Any ideas? Have tried different devices, incognito mode and cleared cookies and cache. 

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Stuart
Dyson Community Manager
4 minutes ago
E
Ellie.SNew Member
asked in Maintaining your air treatment machine

Purifier Filter - Replacement showing Out of Stock. (Solved)

Hi,Can anyone recommend where I can buy a filter from, mine needs changing and the official dyson ones have been showing as out of stock for some time.thank you  

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Stuart
Dyson Community Manager
15 minutes ago
N
NobunagaNovice Member
asked in Maintaining your air treatment machine

In-App Filter Purchase showing as Out Of Stock - Incorrect version shown (Solved)

Hello community,My first time posting here, so go easy on me :)I have a Dyson Pure Hot + Cold (I think this is HP04) and live in London. Its filter is at the end of its life, so the app is encouraging me to buy a replacement. In the past this has not been a problem, and I have replaced the filter a few times over the past few years.  However, Dyson’s site is showing theLe replacement filters as sold out, and there is no indication of when they will be back in stock.  Two questions:Any idea when they may be back in stock? Any suggestions on other suppliers in the UK. Amazon has a lot of alternatives which are comparable with this machine, but I would rather stick with an official one.   thanks in advance!

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Stuart
Dyson Community Manager
17 minutes ago
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EmmaJCNew Member
asked in Using your light

Lamp not working - Unable to connect a CN version to the UK app.

I have a Dyson lamp that was sourced in China. Because I am in U.K. not able to use the app, and so cannot get the lamp to work. Contacted Dyson in U.K. but no help. Any ideas before I bin it? 

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K
Silver Level Contributor
25 minutes ago
M
MairaNew Member
asked in General discussion

I bought airwrap in dyson turkite, then I moved in USA .I does not work. Anyone know why?

I bought airwrap in dysonturkite.Then I moved in USA .I does not use here .I am traveller so I would like to use everywhere with converter

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DeeDee
Bronze Level Contributor
39 minutes ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Ask the Community

Meet the Community | Introduce yourselfINTRODUCTION

Hi everyone! My name is Stuart and I am the Community Manager at Dyson.What a great position to be in, I have the opportunity to welcome everyone onto the site, share key topics from across our category range to help support you all and connect through our shared passion of Dyson!It’s been a pleasure to help create this space for all Dyson owners, users and enthusiasts, somewhere you can connect, collaborate and share knowledge with each other. I look forward to seeing it grow even more. It would be great if we used this thread to introduce ourselves - Share which Dyson you have, and maybe what the Community has done for you to date or what you’d like to see out of it in the future. If you’d prefer, update your profile with some background information and even a profile picture - It helps us all to seem a little more human. Feel free to add any other information, where you have your machine, a picture of it, or even a picture of your furry friend next to it!!

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DeeDee
Bronze Level Contributor
1 hour ago
S
Steve318aNovice Member
posted in General discussion

Air Treatment - High Pitched Buzz / Noise - Help!

Hi All - I purchased a PH04 humidifier/purifier at the beginning of this year, and it has been a huge headache for me. I normally wouldn’t complain but with the amount of money I spent I think I deserve a better result. I am currently on my 4th unit - each one has after 3 developed a relatively loud high pitch buzzing noise, that I think can most accurately be described as comparable to the sound a cicada (more like 1,000 cicadas) makes. I use the purifier as a fan/humidifier overnight night in my bedroom, and the sound occasionally becomes loud enough to wake me up. It is most definitely not normal operation, because the fan makes an acceptable amount of noise for several weeks up to a few months before it starts happening. 2 of the units replaced outright right away, and the third one I sent to the repair center where it was found to be unrepairable and replaced again. While I do appreciate the replacement machines, it seems to me that the problem is widespread if 4 in a row have had

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Charliebrown
Bronze Level Contributor
1 hour ago
G
gp78New Member
asked in Controlling your air treatment machine

Remote control (969154-02) - How to pair?

Hi All, I just got the replacement remote control for my Dyson Purifier Cool. Does it needs to be “synced” with the main unit and if so how ?  Thanksgeorge

2
DavidTaylor
1 hour ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in General discussion

Dyson US launches Dyson Care: An Amazon Alexa voice skillDYSON CARE | ALEXA

Great news! Our US based team have launched a new Amazon Alexa voice skill that provides owner support. Those that own a Cordless vacuum can now say, “Alexa, open Dyson Care” to address their cordless vacuum’s performance, power, or visible issues. Alexa from Amazon guides owners through step-by-step diagnostics to identify problems and ways to resolve them. Sounds simple enough! In this article we cover 5 key questions which will help you get the best out of this new service.  (1) How does Dyson Care support owners?The types of troubleshooting that Dyson Care can support can fit into three main categories: performance, power, or visible. This could include a clog that’s affecting the suction, a battery replacement to improve your machine's run time, or regular wear and tear on a vacuum part.Dyson Care can help identify the problem and provide the necessary steps to fix it. Many issues can be resolved by the machine owner without the need for advanced engineering knowledge.​Dyson Care

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Glamgal2
1 hour ago
M
MairaNew Member
asked in Maintaining your cordless vacuum

I bought v11 absolute 19 month ago, but does not good vacuum - Suggestions?

I bought my product from amazon website 19-20 months ago. Now the shooting power of my product has decreased and there is a color change on the plastic of the chamber part that does not go away.

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DavidTaylor
1 hour ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Inside Dyson

Introducing Dyson's next generation Air Quality backpacksAIR QUALITY

In the next phase of Dyson’s air sensing technology, Dyson refreshes its air quality backpack with improved sensing, and an accompanying app to track air pollution in real time, encased in a sleek bag exterior. Working with influencer partners, from wellness enthusiasts to adventurous globetrotters, Dyson’s air quality backpack will make the invisible visible, educating about pollution sources and ways to reduce exposure.The latest iteration of this portable air monitoring device can now measure CO2, in addition to PM10, PM2.5, VOCs, and NO2, and delivers automated data analysis and visualisations through the Dyson Air Quality (AQ) app.  Dyson AQ AppWith the app, users can track their real-time exposure to air pollution on-the-go and understand potential pollutants, and routes or activities that can expose them to poor air quality. Live data is updated every second, highlighting the wearer’s exposure to pollutants such as walking past a road with heavy traffic. The app can also summari

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Glamgal2
1 hour ago
J
JasonVill89New Member
asked in Controlling your air treatment machine

2 week old Dyson hot + cool air flow direction switching no longer working - Suggestions?

We have a Dyson Purifier hot + cool formaldehyde a couple weeks old, we used it as a fan mainly for a few days of light use.today we tried it on hot mode, however it started to divert air to the back, when we tried to change this from the remote we hear the motor trying to change it back which made a bit of a rumble and nothing happened!The strange thing its giving cold air at full speed coming out the back but the front gets hot but no air… and if we have it on cold cold air only comes from the back and we cant change  it.things I triedNew batteriesresetting the Dysonturning it off and on again Trying it on different anglesMaking sure the firmware was up to dateBut nothing fixes it, its just been in the same place for a few weeks, we don't have kids or pets, for a £700 heater it hardly lasted a month! im really up set about this as I bought this one as thought its a good one and will last at least several years.has anyone had this happen to them before or know how to fix it?Although i

1
Stuart
Dyson Community Manager
1 hour ago
M
mkwebmanRookie Member
asked in Ask the Community

Dyson WhatsApp vs Dyson Support (Solved)

I have a problem with my Cyclone V10 Absolute bought 9 months ago. It cuts out immediately the trigger  is pulled on max (sometimes on lower settings too). I have now spent an hour trying to get support through WhatsApp. The support person (bot?) just stopped answering 20 minutes ago. I went through the troubleshooter as instructed and it told me to buy a new body. End of conversation. How on earth can I claim for a replacement under guarantee.

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Stuart
Dyson Community Manager
2 hours ago
H
Heisen567New Member
posted in Everyday use

Anyone has heat damage using the Dyson Hair Dryer?

Just wondered if anyone else has experienced heat damage from the hairdryer?

1
E
Silver Level Contributor
2 hours ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Becoming a Community SuperuserSUPERUSER

Even before we created the Dyson Community, we set ourselves some very clear goals on what it should be, what it should look like and how it should support Dyson owners and platform visitors alike. We wanted to build an engaging community, with a rich knowledge base, where anyone can share their knowledge, offer insights, form connections, learn more about their machines and ultimately support one another. We’ve made a lot of progress in this space already and we know there is still so much more we can do to support you all and recognise you for your contributions.That’s why were introducing our latest reward, the Superuser! What is a Superuser? The Community is more than the sum of its parts - it’s about you. Our owners, our advocates, our enthusiasts, our everyday users. As we want all of you to be involved in shaping the Community, supporting one another, and to be recognised for your engagement as a top supporter, we’re making this new rank available as a reward to our top contribu

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Z
2 hours ago
Z
zeynepadaaaRookie Member
posted in Getting started with Styling

dyson airwrap revitalization - How has you're hair been Brough back to life?

Hello, I think your hair has been brought back to life with Dyson airwrap products. It's like a revitalization-focused system, right? What is your opinion? (Moderation Edit - Updated Category/Amended Title)

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Z
2 hours ago
Stuart
Dyson Community Manager
StuartDyson Community Manager
published in Community news and information

Introducing the Dyson Submarine™ wet roller headCORDLESS VACUUM

From St James Power Station, Singapore, Chief Technology Officer, John Churchill unveiled the Dyson Submarine™ wet roller head whilst giving a glimpse into Dyson’s vision of the future of clean homes, borne of decades of expertise in filtration, airflow, motors, software, and robotics. The Dyson Submarine™ wet roller head delivers just the right amount of water to effectively remove spills, stains, and small debris from hard floors. To achieve an optimum ‘clean floor’ finish without over saturating, the wet roller head has been engineered with an eight-point hydration system, using a pressurised chamber for even water distribution across the full width of the roller.The motor-driven microfibre roller removes spills, tough stains and small debris, covering flooring up to 110m, thanks to a 300ml clean water tank. A durable plate extracts contaminated water from the wet roller and deposits it into a separate waste-water tank to ensure no dirt and debris is transferred back onto the floor.

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E
8 hours ago
D
DerekdodNew Member
asked in Ask the Community

which version

Hi I want to buy a replacement battery for my dyson hover but don't see where the version is. Can anyone help. The website shows a barcode with a serial just above it, it doesn't look anything like mine as I don't have a barcode. It could be that I already replaced the battery hence the reason my device doesn't have a barcode. Any help would be appreciated.  

0
D
18 hours ago
A
alphaRookie Member
asked in General discussion

Dyson v15 not powering on

I bought the Dyson V15 Detect Absolute vacuum Hepa gold: https://www.dyson.com/vacuum-cleaners/cordless/v15/detect-absolute-hepa-goldI have tried to turn this on, by charging the battery till full, but the LED display will not show up. I have tried a lot of the solutions people suggested, but seems like this is a faulty device. Has anyone experienced something similar?

2
A
19 hours ago
A
adchishtiNew Member
asked in Using your cordless vacuum

Is there an adaptor for the DC44 to use with car detailing kit?

I have a Dyson DC44 animal cordless Vac and I have been given the car detailing kit for Dyson but it does not fit is there an adaptor  I could purchase to use the kit?

1
Adam.Steinberg
Community Moderator
19 hours ago
chandlermanly
chandlermanlyRookie Member
posted in General discussion

Apple Homekit Integration

Hello all! I made this topic to see how many others would like to see the integration of Apple’s HomeKit to the Dyson smart fan ecosystem. I know Siri Shortcuts exist and there’s third party apps that can integration your Dyson with Apple’s HomeKit but I would love the option to be added so it “Just works”. Anyone else have opinions on this?

22
D
1 day ago
L
loujclaNew Member
asked in Ask the Community

v10 filling top half of bin

My v10 only fills the top half of the bin, not the bottom half. This causes the blockage/filter lights to come on even though I’ve only just emptied the bin. How can I stop debris going straight up to the top half of the bin? 

1
Adam.Steinberg
Community Moderator
1 day ago
F
frank_stattiNew Member
asked in Using your cordless vacuum

Cordless Vacuum - On/Off button not working

The on off button is not working on my cordless vacuum.  Sometimes it will run for a minute but the it stops and won't start.  The unit is fully charged as per the display.(Moderation Edit - Removed Sensitive Data)

1
Adam.Steinberg
Community Moderator
1 day ago
P
PMLONDONNew Member
posted in General discussion

Corrale hair straightener poor build standard - Feedback

Hi Stuartit pains me to address my issues publically but I feel very let down by Dyson.I purchased my Corrale 25/8/21, which means it is less than 1 month out of warranty . It is no longer working as it tells me it is overheating.  Engineer has tried to restart to no avail.This product cost me £399.99 and has been used no more than 120 times, so therefore in my opinion not over used.I have been told Dyson policy means I must either pay £99 for a refurbished or £320!! for new replacement.I could understand these options if it had been used extensively and well outside the warranty, but it isn’t.I have been a loyal customer of Dyson for many years purchasing 3 vacuum cleaners and recommending to others.  Unfortunately no more.  It is apparent to me the build standard is now less than satisfactory 

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P
1 day ago
G
getparuNew Member
asked in Air quality

PM 2.5 increases When Fan Speed Increases - Why?

I have a Dyson TP04. I have recently noticed that the PM level shown in the display increases when the fan speed is increased. For example, when the fan speed is at 1, the PM 2.5 displayed is around 25. But when I increase the fan speed to 10, the PM 2.5 is around 60-65. Using an external air quality monitor, I find the PM level to be around 40-45. What could be the reason? Any suggestions on how I can sort this out.

3
R
Bronze Level Contributor
2 days ago
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