360 vis nav not detecting battery out of the box (Solved) | Dyson Community
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360 vis nav not detecting battery out of the box (Solved)

  • 17 June 2023
  • 3 replies
  • 398 views

I have just unpacked and set up my brand new machine. It has successfully connected to wifi. Says place on dock, it is on dock, battery not connected, robot temperature too high. It won’t even start. Software updates fail. Shattered!  What am I missing?

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Best answer by JamJam 18 June 2023, 22:10

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3 replies

Userlevel 5

Nothing. I set mine up easterlies today. Switch straight on. No issues detected. Yours is likely faulty out of the box. Call for replacement. 

Item was DOA.  Had to be replaced.

Userlevel 5

Item was DOA.  Had to be replaced.

That’s a real shame! When are you expecting the replacement? 

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