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137 Posts
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Gold Level Contributor
MorcmanGold Level Contributor
asked in Maintaining your Dyson robot
Vis nav keeps asking for me to clean its sensors

Hi all,since some weeks my dyson 360 vis nav is throwing a clean sensor error after (almost) every run. I clean it like crazy and it is almost as clean as new. Sometimes I can find some tiny tiny pieces of spider threads on the front left sensor. Is it really this sensitive? Is there a way to see which sensor is causing the error, I might have overlooked someting. Thanks!

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Gold Level Contributor
4 hours ago
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alemontferNew Member
asked in General discussion
Puerto Rico Scam

Do you live in Puerto Rico and want to buy Dyson? My advice is just don't. Here's the experience of many puertorriqueños including me.You buy a very expensive product in Puerto Rico, purchased locally, that says it comes with a nice warranty, but does it? Well, Dyson just refuses to honor the warranty of my Vacuum... why? Well, because they decided to change management, change processes and close the warehouse that ships to Puerto Rico without any notice to their new or existing customers so that they can take your money and tell you woops, I'm sorry, you are on your own, when the machine breaks down.I have called, emailed and escalated the case multiple times since September 25th and they just repeat the same thing over and over, no shipping to Puerto Rico.Dyson, I want you to understand, you are deceiving customers in Puerto Rico by taking their money for a very expensive product that has a warranty to then refuse to honor it and ship the parts. This is, in my opinion, false advertis

301
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21 hours ago
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stingleoNew Member
asked in General discussion
Button Depressed

Why is my button permanently depressed? One day, I looked at it was. I am not aware of anything that impacted the vacuum. I typically control it from the app, but on occasion will press the button. I am not able to ‘wriggle’ the button free. Interestingly, the button still works, as far as starting the vacuum. Though, there’s no tactile feedback to know that I have pressed the button. The light will spin and then vacuuming will commence. I can still manage everything from the app. It is displeasing to look at and knowing that something is off. Any way to restore the button to its intended design?

131
Jack
Dyson Community Manager
1 day ago
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PayncarryNovice Member
asked in General discussion
Dyson Shady Vacuum battery business /Terrible Customer Support

I have a brand new Dyson 360 Heurist robot vacuum and has no receipt. Unfortunately I opened it late and battery was dead already. I approached customer service and they told me  apply for stock notification but nothing comes up after 8 months.Than they offered me to upgrade $800 dollar vacuum to $1400 with Dyson 360 eye with 10% discount. I can see Dyson 360 eye has same issues i.e. No battery in the stock. Customer service in Asia don’t understand English and copy and pasting same stuff without even reading my emails.  Kind of very annoying.I only bought robot due to the fact I used Dyson D23 which served me very good. Now my $800 dollar robot vacuum is useless garbage taking space in hope of getting battery which Dyson will never get in the stock.What a company. Shame on you guys that wasted my hard earned money. 

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4 days ago
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HECIIIRookie Member
asked in General discussion
Vacuum cleaner has no suction powere

I bought my Dyson from outside the Philippines.  The Philippine Service Center of Dyson does not want to accept for repair my vacuum cleaner.  They said they will only accept Dyson product that was bought in the Philippines, even if they recognize that the serial number in my unit is legitimately Dyson. Why is your customer service policy as such? I will never purchase a single Dyson product in my lifetime and will tell all my friends of my experience.  Where do I go now to have my unit repaired?

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6 days ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in General discussion
Dyson 360 Vis Nav™ robot vacuum - software release RB03PR.01.08.004News

Our latest software release for the Dyson 360 Vis Nav™ robot vacuum (RB03PR.01.08.004) includes the following updates:Enhanced Auto mode for superior cleaning and quieter operation. Improved reliability, faster navigation around edges and small objects, and better cleaning in corners. Maintenance alerts now appear as notifications in the MyDyson™ app. More reliable navigation when returning to dock.To make sure you’re always fully benefitting from the latest software and features, we’d recommend enabling automatic updates for your robot within the MyDyson™ app. Updates will then occur when your robot is inactive, docked, and connected to Wi-Fi. To see if your robot’s software has already been upgraded, check for update RB03PR.01.08.004 in your robot’s settings within the MyDyson™ app.

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Bronze Level Contributor
9 days ago
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mixtralllmNovice Member
asked in Controlling your Dyson robot
connecting to the 360 Vis Nav locally via mqtt does not work anymore - Part 2

hello!at some point in April 2024 there was a FW update that seems to have broken my ability to connecto the device locally from MQTT.Doesy anybody know the nature of the change?The local credentials are still avialable but it just seems to now work anymore. Wanted to keep this thread alive as I have not got an asnwer yet.thanks  

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9 days ago
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beluRookie Member
asked in General discussion
Home Assistant Integration

Hello everyone,does anyone know a Home Assistant integration with the Dyson robot vaccum? I think this would be great to give other family members without the app the ability to easily start it without going to it.Kind regards,belu

371
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9 days ago
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DaknightukRookie Member
asked in Controlling your Dyson robot
Linking the 360 Vis to home assistant

Dyson replaced my dyson eye with a new vis nav but on this model mqtt is not connecting.This is really frustrating as my last one linked to home assistant.Is there any way to go back to a working firmware or any chance dyson can help me fix this

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10 days ago
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cfetzerRookie Member
asked in Scheduling, mapping and zoning
Dyson 360 vis nav: divide a zone without remapping

Dear dysoners,I have a question regarding the zoning process: The robot has completed the initial mapping procedure. Zoning in different rooms has been done already. Now I need to divide an existent zone (room) in to 2. Is this possible without remapping the whole area? thanks in advance chris

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12 days ago
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JonMNovice Member
asked in General discussion
Dyson 360 dock height clearance

Hi everyone,I have my Dyson 360 Vis Nav against a wall with the necessary clearance from side to side, but has anyone experimented with the height needed for the robot to still find its way to the doc?  My situation is I had to move the robot to a different room and move some furniture out of the way so now I have a bare wall/hard surface which is causing echo issues for video call sound.  I’d like to put a console table or build in some floating cabinet shelving to provide some visual element in the camera view and also bounce the sound in different directions.  

371
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Gold Level Contributor
12 days ago
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JonMNovice Member
posted in General discussion
Dyson 360 Vis Nav Wish List

Hi Dyson Support and Product Team,I’ve been in the market for a robot vacuum and while I really wanted to get the Dyson 360 Vis Nav, a few things have made me reluctant to click “buy”.  I thought I’d list out the things from a prospective buyer to help with your product roadmap.  I’ll try and keep the list to ‘reasonable’ things that fit the direction of the current Dyson 360 Vis Nav product.A user replaceable lens for the fisheye camera.  From what I’ve read, if the lens gets scratched, the navigation gets thrown off and it is pretty much unusable.  Looking at a spare parts document from your .au division, there is no way to replace the lens as this is part of the core body.  Being able to unscrew this lens and replace it would reduce the anxiety I have about accidentally scratching it down the road. Specs on the software/firmware updates you are pushing for the nav.  I don’t love having to rely on influencers on YouTube to tell me a new update has improved the navigation.  I would lo

1797
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Gold Level Contributor
12 days ago
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FionnualaNew Member
asked in General discussion
I returned a Dyson charger 4 weeks ago and I have not received a confirmation email that the charger has been received? Thank you

I returned a Dyson charger 4 weeks ago from Ireland to Dyson in the Netherlands and I have not received a confirmation email that the charger has been received? Can you let me know who can provide support with my query?Thanks, Fionnuala

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15 days ago
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daviessteveNovice Member
asked in General discussion
can you keep an existing map when Robot is replaced?

We are probably getting a warranty replacementi have mapped the house and would prefer to keep this map when robot is swapped outis this possible?

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16 days ago
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AuntyTootzNew Member
asked in General discussion
regretful purchase!

I purchased the Dyson Gen5Detect Absolute from Myers on the last day of the sale they had on the 29/08/24, as I urgently needed a vacuum, with my previous Dyson (V8) no longer in working order. Unfortunately, I wasn't able to try the demo vacuum at the store. Despite visiting the electrical goods counter twice and asking other staff for assistance, no one was available to help. One staff member was hesitant to assist me at first, but after I explained that I had come earlier and now needed to move my car, I decided to purchase the vacuum without testing it due to time constraints. When I got home, I found the vacuum to be quite heavy and difficult to maneuver. It's hard on the back and shoulders and seems better suited for someone very fit and strong. While the light on the Fluffy Optic cleaner head is excellent at revealing dog hair and dust, it functions more like a strong duster than a vacuum—it only sucks in dust and hair but doesn’t pick up the stains on the tiles as well, as the

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Jack
Dyson Community Manager
21 days ago
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mkayb48Novice Member
posted in General discussion
my V 12 stopped working amd am now without a vacuum

I’ve had my V 12 vacuum for a year and absolutely loved it  and said I would never buy a different brand. Unfortunately a few months ago it started shutting off as soon as I would turn it on.  After several chats and calls to customer service I was told the vacuum would need replaced. I shipped it back to Dyson and have yet to receive any replacement. I have been without a vacuum for a month and when you have 2 dogs it is a nightmare.  Customer service has not been helpful at all. Every time I call they tell me I will receive an email within 24 to 48 hours with tracking information on my new machine. I told them I wanted my money back and they told me I would have to wait 10 to 14 days for that and then they turned around and told me they couldn’t do that. I informed them there are V 12’s for sale on their website that I can purchase right now and have shipped to me within a week and they still wouldn’t answer my question as to  why I am not getting my machine replaced. I am so frustra

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24 days ago
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bguy9482Rookie Member
asked in General discussion
Dyson 360 Vis Nav fully powering down in the middle of mapping and cleaning losing progress.

I recently bought a Dyson 360 vis nav and it is regularly powering down during runs. It will be cleaning and stop and shut down fully. If you walk over and tap the screen, it turns back on but it lost all progress. It has happened both in cleaning and mapping. I returned the original one thinking it's a fluke and bought another one and the second one is reproducing the same behavior which leads me to believe it's an issue in the firmware. Is there known issues relating to spontaneous power offs during cleaning or mapping? If so, replacement didn’t work for me so I would likely just have to return the unit.

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Jack
Dyson Community Manager
1 month ago
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DonsleightNew Member
asked in General discussion
idea

what about a flying robot vacuum for hoovering stairs🫠🚁

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1 month ago
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FovargueRookie Member
posted in General discussion
Technical back up is now as bad as the rest of customer service

As a result of my experiences following technical issues with both my robot vacs, it looks like technical assistance is now comparable with the rest of Customer Service - in other words, dire. The problem with the VisNav not connecting to the app remains, although I may be making progress with my Heurist 360, independently.  The Heurist came up with a fault code (36-1) if I recall correctly, and via the app I was asked to call Dyson. With a sinking feeling, I noted that the number was the same one I’ve had all the sales related issues with, but felt I had no choice but to call. The bloke who took the call didn’t appear to have the faintest idea what to do next, and after a few minutes humming and hawing, claimed that there was nothing he could do personally, the issue had been ‘escalated’ and I’d receive a phone call shortly.  Having experienced the result of ‘escalation a few times before with the various purchase / returns issues, I wasn’t expecting much - which as it turns out, was

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Jack
Dyson Community Manager
1 month ago
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ZoellerNew Member
asked in General discussion
Good appliances, but the world's worst customer service!

I can only advise everyone to order a new device from Dyson in the event of a warranty claim and to return it at the end of the withdrawal period and order a new device again. And so on until Dyson perhaps gets around to processing the warranty claim! Everything else is just frustrating, whether you use the chat or the hotline, you are put off for weeks. Dyson confirmed to us four weeks ago that our Dyson 360 Vis Nav cannot be repaired and that we will receive a new device! The only question is when! Every time I ask, it's "In two weeks!"

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1 month ago
kjambretz
kjambretzNew Member
posted in General discussion
Help Dyson Improve as a Company!!!

So you claim to be the best technology in the battery powered vacuum industry…. how about getting back to the basics and fixing your website!?!?! Account “I forgot my password” auto-mailer has been down for over two weeks!!Your procedure for handling out of stock batteries for your latest model cordless vacuum is losing you customers and needs to be changed.These are the first two issues I found on my very first visit to your website! I wonder what else I could find if I spent more time investigating???

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kjambretz
1 month ago
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daviessteveNovice Member
asked in General discussion
Side Actuator on Dyson 360 Vis Nav Robot

Love the Nav 360 but I have had to send it for repair when only a few weeks old due to the side actuator silicon being torn just had it back for a couple of weeks and it is torn again Looks like a possible design flaw You cannot buy this part as a spare part at present and I do not want to return the machine again to Dyson for repairLooks like a simple part to replace as there is a single screw holding the part onHas Anyone else seen or had the same issue? Best regards Steve 

571
M
Gold Level Contributor
1 month ago
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FloobNew Member
asked in Controlling your Dyson robot
Cant access Notifications in the MyDyson iOS app

I have connected my Dyson 360 Heurist to my iOS phone and wifi without issue and can send it instructions to clean etc.. But in the app, whenever I try the ‘Manage Notifications’ option, I get a screen saying ‘We’re having trouble connecting’. How do I resolve this?  

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1 month ago
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mixtralllmNovice Member
asked in Controlling your Dyson robot
connecting to the 360 Vis Nav locally via mqtt does not work anymore

hello!at some point in April 2024 there was a FW update that seems to have broken my ability to connecto the device locally from MQTT.Doesy anybody know the nature of the change?The local credentials are still avialable but it just seems to now work anymore. Jack, do you know anything about this?

1895
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1 month ago
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matnelNew Member
asked in General discussion
Oversensitive Dyson 360 Vis Nav drop/lift sensor

I have a carpet which has different kind of textures combined, also including different levels of thickness. The robot vacuum constantly detects drops/lifts with this carpet, requiring my manual intervention or just removal of the carpet completely.I have already set the drop sensors on their less sensitive settings, is there something else I could do to still with settings to make the sensors less sensitive and thus, make them roll nicely over the carpet?

820
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1 month ago
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