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Maintaining your light

Keep your Dyson lighting product performing at its best. Post questions about machine maintenance here.

  • 2 Posts
  • 6 Replies

2 Posts

D
Davel101Novice Member
asked in Maintaining your light

Solarcycle Keeps Switching Off

Hi, I’ve failed to get any help from Dyson on this so hopefully this method will be more successful. While living in Singapore, I bought a Dyson Solarcycle. Soon after using it for the first time, the light would switch off regardless of how I switched it on. I contacted Dyson in Singapore, and they delivered a replacement. While I appreciated the speed of customer service, I did get the impression that this was a known issue as I wasn’t asked for any information except for the serial number. Fast forward 6 month and I moved back to the UK, brining the light with me. For the record, Singapore uses the same plug socket and power supply as the UK. The light worked for a month or so, before behaving in the same way as the previous unit. This was two years ago and I’ve tried every method to try and understand what’s going on. It’s not the lights location as I’ve moved it to different room. I’ve covered up the light sensors and even shined a torch into the sensor but had the same results.Wh

2
D
1 month ago
L
LWANovice Member
asked in Maintaining your light

Task Lighting - Power Issue

I’ve got a floor standing morph light that has started malfunctioning. When I turn it on it goes out after 5 seconds. Doesn’t matter if its is turned on manually or with the app it turns itself off. I reported this to dyson a few months ago and got some help - basically it is caused by static and needs to be wiped with a cloth. It seemed to work but is now switching itself off again. Obviously a task light that switches off after 5 seconds is not much use. Is this a common/knwon problem and is there a solution that works?Thanks LWA

4
L
5 months ago
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