The lamp initially performed admirably, but within a year, I encountered significant issues. It began to switch on and off unpredictably. Dyson's support acknowledged this as a widespread battery problem affecting their lamps. Despite a repair attempt, the malfunction recurred within months. A replacement lamp was provided, but it too failed within a year, coinciding with the warranty's expiration. Dyson declined further repairs or replacements, offering only a modest discount for a new purchase on their website. This level of service is unacceptable, especially for a product costing £500. Moreover, several of my friends have reported similar problems around the 1-2 year mark.
Why is Dyson only offering a 2 year warranty on a product they know has issues?
Why is Dyson not offering to fix out of curtosy considering it is a known issue?
Do Dyson really think people want to spend £500 on a lamp that is know to last about 2-3 years?