l. I am writing to express my deep disappointment and frustration regarding a recent experience with two Dyson V15 vacuum cleaners that I purchased as Christmas gifts.
Recently, I purchased two Dyson V15 vacuum cleaners, and they were hand-carried to China by a family member. Upon arrival in China, we discovered that both batteries in the vacuum cleaners are faulty. This has not only left us disheartened but has also put a damper on what was meant to be a joyous holiday celebration.
Understandably, I reached out to Dyson China for assistance in resolving this issue. Unfortunately, the response from Dyson China has been far from satisfactory. I was informed that the warranty for these products is not global, meaning that items purchased outside of China are not covered by the guarantee. This has left me in a difficult situation as I am unable to ship the faulty batteries back due to lithium battery restrictions.
I must express my disappointment with this policy, as it implies that Dyson does not stand by the quality of its products globally. I believe that a reputable company such as Dyson should provide consistent and reliable customer support, regardless of the purchase location. It is disheartening to find that a product purchased with trust in the Dyson brand is not supported in the same manner internationally.
I understand that policies may differ, but I urge you to consider the exceptional circumstances in this case. As a loyal customer who has always admired Dyson's commitment to innovation and quality, I am hopeful that an exception can be made to rectify this situation promptly.
I kindly request your urgent attention to this matter and seek a resolution that upholds the integrity of Dyson's commitment to customer satisfaction. I appreciate your prompt response and assistance in resolving this matter as soon as possible.
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