Dyson V15s Detect Submarine Wand top loose | Dyson Community

Dyson V15s Detect Submarine Wand top loose

  • 8 February 2024
  • 2 replies

Hi all, 

After two months of using the vacuum, my wife realised that the top of the vacuum wand where the connection between plastic part and metal tube become loose. This makes the vaccum a bit difficult to maneuver. Does anyone has the similar issue in this community? Thank you.


Best answer by Jack 8 February 2024, 10:34

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2 replies

Userlevel 6
Badge +9

Hi @gwwon4

Thanks for getting in touch to let us know about this. For support, you'll need to talk directly to our Dyson Customer Care experts. If a replacement wand is needed to resolve this, they’ll be able to confirm if this is covered under your Dyson warranty and organise this for you.

Please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.

We'll look forward to speaking with you!

Thanks a lot Jack for your response. I will definitely do that....