Gen5 stick vacuum - head for wooden floors | Dyson Community

Gen5 stick vacuum - head for wooden floors

  • 21 February 2024
  • 2 replies

I have only had my Gen5 stick since beginning of January. I have noticed the felt bar nearest the roller is already degrading and this is only after about 15 vacuums. Is this normal?

I have only used the correct roller on the correct surface as per the handbook.


Best answer by Jack 21 February 2024, 12:27

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2 replies

Userlevel 6
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Hi @JackieG,

Welcome to the Dyson Community, and thanks for letting us know about this. It’s normal for certain components to experience some wear and tear after a period of regular use, but it does sound unusual if this part is showing wear so soon.

The Dyson Australia Customer Care team will need to take some further details to offer the best advice. Please visit our Support page to find out how to get in touch - you can use Live Chat, Facebook Messenger, or give our Helpline a call.

We’ll look forwards to speaking with you! 

It’s best to contact Dyson’s Support Team regarding this issue since such an early wear and tear sounds unlikely, especially since Dyson’s known to use premium-quality material on their products’ components.