v15 stuck on carpet | Dyson Community

v15 stuck on carpet

  • 11 February 2024
  • 1 reply

So I went to Costco today to buy the v15 total clean extra for $550!

Got home excited to use it on my carpet but then was bummed that the head would stop spinning because the vacuum made too much suction with my carpet. I’m using the motorbar head with the red gate thing totally open on my medium pile carpet. 

Has anyone else had this problem? What did they do? Is there another head I should use?


Best answer by Adam.Steinberg 12 February 2024, 01:56

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Userlevel 6

@Pkluong  Thanks for your message. With higher-pile carpet -  essentially what happens, the cleanerhead can end up creating an air-tight seal with the flooring and seizing up the brush bar/suction.
For these areas, you can try using the hand or non-motorized tools on those rugs/carpets. And also try the lowest suction mode here.