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Zone - Dyson app not showing the correct data for airflow. Suggestions?

  • 27 September 2023
  • 4 replies
  • 43 views

Userlevel 2
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Hi, not sure if anyone else is seeing this.
on the dashboard it shows ‘off’ but when you click on the details it is actually on ‘auto’.

 

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Best answer by Anonymous 29 September 2023, 12:09

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4 replies

Userlevel 2
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hi @kakachi ,

 

im not seeing that behavior. on the main screen it shows on auto and also when i click on the fan icon

 

 

Thanks, I will reboot my phone and see if this issue persists.

Nothing out of the ordinary on mine. 

If it persists, you may want to reset the headphones to! https://community.dyson.com/your-headphones-and-the-dyson-app-169/power-cycling-restarting-resetting-the-headphones-1430

  1. Turn off the headphones by pressing and holding the airflow button on the left earcup for 5 seconds.
  2. Continue to reset the headphones by holding the airflow button down for a further 5 - 10 seconds.
  3. Refresh the Dyson App by closing and reopening it.
Userlevel 2
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Thanks all, issue resolved!

Userlevel 6
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hi @kakachi ,

 

im not seeing that behavior. on the main screen it shows on auto and also when i click on the fan icon

 

 

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